Moe’s Southwest Grill

Slowest service possible! I could have eaten at an actual Mexican restaurant quicker!

This location had a great staff, had a great management team, and had a phenomenal support team outside the restaurant. I said had because no longer does the energy match what it used to be, the sales MUST be down. Catering here seems non existent, even though they now have a moe mobile.
It’s not fun here anymore, it’s not loud and rocking like it suppose to be. Place seems dirty and unkept, perhaps disorganized. But it’s fixable! Welcome to moes is a basic phrase to be said to everybody entering the building, but here… It’s hardly said! Why? Do you not care? Do you not know that? It’s a reason people come to be welcomed and acknowledged.
Y’all fail at this, I’m afraid that you can’t do that., what else can’t you do? Is everything recipe wise done correctly?
I’m a Moes fan through and through but I guess I’ll travel to mountain brook !
Yes I know its same franchise

Worst service I’ve gotten from a Moe’s in quite a while. Honestly, there were plenty of employees «working» or at least hardly working. My visit was for one burrito to go. My visit in all took close to 25 minutes due to the lack of any form of urgency and pure confusion back there. I stood in front of the cashier with food in front of me for 5 minutes waiting to be rung up. But wasn’t for that time because he was too busy asking what time his relief came in and wondering if someone else would run the cash register for a while for him. Instead of getting the 3 people in line out of the way and then figuring out a break. No thank you, have a good day or anything. I laughed as I walked away from a then silent cashier even after I said thank you. I won’t bother coming back to this location. Management walking around and not holding anyone accountable. Good luck. Hope things get better here.

Had burritos with my daughter. It was very good. ¹⁰⁄₁₀ would recommend. Cute girls working there also, always a plus!

I have eaten at this Moe’s location ten times and have also eaten at other Moe’s locations as well as Chipotle. I mention Chipotle since both are southwest grills that are very similar. Chipotle appeared in 1993 before Moe’s in 2000.
You can get a good meal here in a short amount of time. I think the bowl is the best since trying to eat a large burrito is very difficult.
Service has always been good for me and the staff has always been friendly.
In some ways I like Moe’s better than Chipotle. Moe’s has complimentary chips and a salsa bar which Chipotle does not have. When eating Tex-​Mex that is a big deal. Also, Moe’s has a larger ingredient selection.
As at Chipotle, employees are trained to give specific amounts. However, both will gladly add more of most ingredients, i.e., those that are not considered premium. Premium would include meats, sour cream and guacamole. I think the size of the bowl is a little larger at Chipotle, but I have always had more than I could eat comfortably at both places.

This is a pretty good location, the service is always good and the food has never disappointed! They also give a military discount and I love the Billy Barou nachos or the crunch wrap. This a great place for a quick alternative to Taco Bell! The prices are pretty decent for the options given! Last but not least who doesn’t love the Welcome to Moe’s greeting!!!

We ordered dishes that required forks and knives to eat. After paying we found out that no forks were available. When I explained that my wife and I required a fork to eat our dinner, the reply was «here is a spoon eat with this».
Let me not fail to mention the had sufficient staff with a grocery store at the end of the strip mall that sells plastic forks.
No excuse for this.

Very nice Moves location. Staff are friendly and helpful. My favorite is the bacon ranch quesadilla. Taco salad bowls are pretty good too!

Our last visit to Moes will probably be our last for quite a while. Not until management makes some changes!
I don’t mind paying good money for quality food AND service, but what we got a few days ago was anything but acceptable.
We came in with a budget of $ 20.00, thinking surely we won’t spend THAT much…
My wife wanted 3 soft shell tacos with ONLY beef and cheese. She was charged TWICE! for a total of $ 13.86. for a blob of beef and cheese on a tortilla that «looked and tasted like Taco Bell» (photos above). Five Guys next door would’ve been cheaper, lol.
Keep in mind these were not fully loaded tacos with all the toppings, so the fact that we were charged full price as if they were is absurd. The cashier probably didn’t know this, but the people on the line should have communicated this to them?
Normally she’ll order the chicken and cheese quesadilla… and just for that, is $ 10 freaking dollars!!!
RIP OFF!
Some of the staff will also be cheap with you on the toppings. I asked for cilantro and got a measly, tiny little sprinkle. I had to ask her for more.
But anyway, my fully loaded chicken quesadilla was ½ the price of my wife’s overpriced tacos.
I’m hoping this is nothing more than a communication problem and that the price can be reduced for people who have particular orders.

Not sure what has happened here since the change in ownership, but the owner should spend some time here. Very poor service and poorly run by management. Untrained staff! Moes corporate where are you?

Kids eat free on Monday! Just be prepared to stand — there is limited seating and every kid in the area can be found there. Regardless, the food is great and the service is quick and friendly. You can build your perfect burrito here and they are always willing to make it your way. They have also started offering smaller portions of some of their best-​selling items.

My kids would eat here every night if they could. They always get the joey with chicken. I get the Joey on wheat with steak. Really like the corn as a topping with hot sauce. Staff there rock. Keep up the good work.

Great fast «fresh mex» style food. choose what you want on your fresh made burrito, salad, taco, etc. It’s all good, you can’t go wrong. very casual atmosphere, nice people, good food, dining inside or out.

My kids love moes. The staff is extremely nice and always accomodate my kids special requests. Many thanks for all the side cups of shredded cheese. Food is good and always fresh.