Petco

Really bad service my dog looks good now he’s looking ugly my poor little dog .muy mal servicio mi pobre perro se miraba bonito aora se mira feo no lo reconocia cuando fuy por el todo trasquilado, no isieron buen trabajo esta ves.

I usually love this store, and the woman in the reptile section has always helped me when I have questions about my desert tortoise, and she even helped me pick the best food for him.
This time she was busy cleaning the turtle tank, and I just needed a heat lightbulb and tortoise food, so I got what I needed and went to the register.
So as I was checking out the employee at the register, whose name was Eliot, instantly said «so you have a tortoise?» And I told him yes and he nearly cut me off saying «you shouldn’t be feeding him this» and snatched it out of my hand and continued to look at the ingredients and continued to list of the ingredients. I told him that I always feed this to him along with Kale and spinach. Idk he just came off super rude and then he assumed that my tortoise wasn’t registered and wrote down the website and said I should register him. I told him he was already registered and that I didn’t need to do that. THEN he told me that my lightbulb for my tortoise was too weak! I KNOW what to feed my tortoise and how to take care of him, and he was treating me like I was stupid and was talking to me really rude like I was inferior and didn’t take proper care of my tortoise. I will never deal with him ever again. If I see him working the register I will walk out and go back at a different time.

Horrible costumer service from the aquatics representative! We came into the store to buy a goldfish as our families first pet and came out with no fish & disappointed children. The guy at the fish section was incredibly rude once we mentioned what kind of fish we would like and its tank size. I understand we may not know as much about fish as he claims to know, but he literally said we have to buy 5 unnecessary products to be able to buy a simple goldfish. Once we were discussing what we should do, he came back and mentioned that the amount of gravel we had «was way too small» with a sarcastic grin and laugh. Incredibly rude. The least they could do is try to educate the costumer in a friendly way instead of belittling their costumers, especially in front of children.

Love this store! They are always so friendly, I didn’t have my pal card and my phone number hasn’t been in the system long enough, the cashier let me use hers

Seriously understaffed. I’ve been here several times and it is always a hassle to find anyone that actually works there that is not at the register. The reptiles look a bit neglected and I always want to adopt them all to take care of them. When you do finally find a staff member they are helpful I just wish there were more available. I’m giving two stars because of the neglect of the animals there and lack of staff.

As a dog food place, this might be an okay spot… As a groomer, RUN AWAY!!! This place KILLED my cat by leaving it in the dryer so long unattended that it burned her lungs and suffocated her! Worst experience ever. Ask to look around and your quickly told NO. This is due to the mistreatment that goes on behind closed doors. If you love your animal like family then stay away. It could be you that’s told your animal is dead and due to company policy you can’t have the body back so you can’t take legal action.

My family and I adopted a puppy and we needed to pick up somethings for her. Looking back we should have just went to Walmart which is in the same parking lot but what can I say, we were excited and wanted to bring our new puppy with us.
As we were perusing the aisles we did ask a worker some questions about which dog food would be best for our new puppy. We explained what puppy food she was currently eating and the worker provided some knowledge and pointed out a few different brands to select from. After picking out a new brand of puppy food we proceeded to look for a flea/​tick collar, bowls, a dog tag, a bed and a few other items. We spent about $ 200, which would have been probably half the price at Walmart.
The Customer Service was okay, the one worker seemed really knowledgeable about the food but when we went to the register, the cashier didn’t seem that great.
The experience was not bad but not great, it was more filled with excitement of a new puppy and buying things for her. The prices are definitely higher than other stores but then again, PetCo is a specialty store. I guess I would come back but only if I was not able to find what I needed elsewhere. Just a little too pricey for my wallet, especially now I know other stores have stuff for almost half the cost.

So me and a friend went into this Petco location, weren’t greeted, and when I was taking a video of the turtles a man came up to us and said, «no pictures of the animals.» He walked away and we went around to the other side of the tank to find two of the turtles on the bottom nearly dead, and the other was stuck between a rock and the glass, arm was broken and feet were discolored. Now we know why «pictures aren’t allowed.» Would give this place negative stars if I could.

Since Petco terminated the contract with Cause 4 Cats I will no longer be supporting this store with my patronage.

Grooming Salon– they don’t have good customer service. I went to take my dog to get the works package which is $ 53! Well there were 2 ladies in there, one was grooming a dog already and she was talking somewhat rude to the dog, she kept saying «stop moving dog» I did not like that, but I was also glad she wasn’t the one attending my dog. I have a medium size dog and he has short hair so I understand it doesn’t take long to maintain him but I know petsmart takes 3 hrs or so and are super friendly to the animals. They called me an 1hr 30 min later saying my dog was ready. He had a lot of dandruff, I don’t think they even brushed his coat. And his nails didn’t look smooth at all. She was supposed to file them but it looks like she just clipped them and that’s it. Her name is Lisa just fyi! Never bringing my dog here again! I rather go to petsmart, the only reason I didn’t take him there was because they were booked… waste of money! My dog is like my child so I expect good service!

Pricy but good quality. People working here always friendly and that is the big difference. Great collection for our per friends. Good location good parking and some Saturday’s adoptions available. I always come here.

I actually enjoy this Petco. I usually shop at Petsmart, but I recently started a salt water tank, and only Petco sells salt water fish. I absolutely hate the Rosedale Petco, but this one I enjoy. You could tell the guy at the fish department looked really annoyed but I actually understand that because I work in retail and I also get annoyed with customers. He never once ignored me, and he is really knowledgeable with the fish.
When I was checking out, they had a long line so the manager actually backed up the register and rang me out! I have never even seen a manger at the Rosedale location! He even saved me 5 bucks with the whole loyalty card thing. Also their is another lady with shorter hair I always see, I do not know her name but she is super friendly and knowledgeable.
You can totally tell the company is under staffed their locations but at least these employees are very friendly!

I always come here for all of my doggies needs, from food to grooming and everything in between. Every time I have gone here, I’ve always had the best experience and all of the employees have always been so kind and even remember who me and my dogs are! Then today… I took my pup in for a nail clipping & to pick up some more food… The lady, Lisa M. who was going to clip my dogs nails was very rude and even rolled her eyes and shook her head at my dogs. Like who does that?! That’s your job woman!!! If you don’t like animals then why in the hell do you work at Petco? Anyways at that time I was just like seriously??? I almost just turned around and walked away but my poor baby needed his nails done. So she asks me all my info and then basically throws the paper at me to sign and takes my dog. I then go and get their food in the back of the store and as I’m coming up to the register to pay, I see her like basically man handling my dog and grabbing him with this mean look on her face. I don’t know what kind of day you are having lady or what problems you have at home but seriously? Next time don’t bring them to work. Because of you and your fantabulous attitude, I will be shopping at Petsmart from now on!

I give it 3 stars because this store used to be taken care of the tanks looked neglected the reptiles are ok looking you have to get your own food for the lizard which are in a refrigerator next to a empty feeder goldfish tank. The staff was helpful they had cat adoptions and were cleaning the boxes.
Helpful to get the petco pals card I you have dogs you get a free bag for every 10 sounds like a lot but when u see it dogs love a long time. Deal taken

I gave this PETCO a 4 based on cleanliness, customer service and variety of merchandise. I’m not one to avidly shop here because PETCO’s in general are way overpriced in comparison to PetSmart or online; this store is no exception. Other than that, this PETCO is average, if not better than most other PETCO stores, it’s fairly large and the staff are very helpful and friendly, the store is very well kept as opposed to other pet stores around town. The easiness of exchanges also gets them a nod in my book.

4 stars for excellent variety, but 5 stars for tidiness of the store.
I love this Petco since it’s pretty huge and has so many live animals to see– cats, rodents, fish, reptiles, and birds– it was awesome! Along with this, the supplies variety was just amazing. I wasn’t expecting to find what I was looking for specifically– a dog food for my 9 year old Shih tzu baby. But wow! I found it and on clearance. YES!
The thing I didn’t like was how the store was really unorganized looking when I went in. There were a few cords and I could remember VIVIDLY– the beta fish section, there were a few dead betas just FLOATING in there, on display for the whole world to see. Not the best way to get someone to buy one, in my opinion.

This place is so frustrating! Unless you want to spend an arm and a leg, never ever buy equipment for aquariums here; that’s what
is for. However, that being said, once you do that, you’re lucky if you can buy the supplies you need to keep that equipment running efficiently (filters, tubes, etc.) It’s slim pickins’ and I mean SLIM!
And then there is the customer service. Almost always, always never to be found on the floor when needing assistance in aquatics. Getting feeder fish here always takes half an hour vs. the 5 minutes it should take. One cashier always (though they have 3) and sometimes, I swear, one or two fish go belly up before I’m rung up.

Love my pet, but we are not one of those who are willing to spend a fortune on all the pet fluff. Yet, my pet needed some TLC and we brought her to the grooming department. Let me just tell you, for a chain store we got boutique service.
Our poor pup desperately needed her nails trimmed and her teeth brushed. We got the basic grooming package. But, like any «mama» I was nervous to leave her there and what her reaction would be. My worry and concern was completely futile… Carter (Jason) aka The Hairy Guy completely put us at ease, answered all of our questions (without trying to upsell us), and took great care of our dog.
We showed up an hour or more early to check in on her, to my surprise she was ready and most importantly she was happy. Her nails were perfectly trimmed (and trust me that I am embarrassed to tell you how bad they were) and she smelled like cupcakes… when she normally smells like frito chips. I know pretty gross.
We have decided to make this a regular treat. After we picked her up, we perused the store and picked up a few treats from the treat bar. It was a great afternoon spent, doing a chore I originally thought both ourselves and our dog would dread.

I gave this PETCO 5 stars partly because I’m still on a euphoric high off of seeing the cute little bambinos!!! ah.
It was nice that the workers were friendly and were up for chatting rather than just asking if I needed help with something.

This is a new store and is pretty much a clone of any other Petco you’ve been in. Dogs are welcome. I gave it 4 out of 5 out of protest over how much more expensive Petco is than Petsmart.

I had to make the trek to my hometown of Bakersfield this weekend… and on the way to my brother’s place, we stopped at Petco to try to get my pup-a-lup’s nail’s trimmed and get my brother’s newly adopted beagle Chloe a «Welcome to the Fam» toy. This is a new-​ish Petco and it was not busy at all when we stopped by. Thats crazy to me… not busy on a Saturday afternoon? Petsmart by my place would be PACKED.
First off, they wouldnt trim my dog’s nails because they needed a rabies clearance. Jesus. And I know this seems crazy, but I didn’t have that document on me, so that was a no-​go.
So instead, we decided to ask the store clerk where the nail clippers were… she pointed toward the back of the store, which was rather large. Uhh ok. Manfriend said, «So, basically you’re saying that they are somewhere in the store.» She laughed. I didn’t. wtf.
However, they do have cute things for my girl. And I since I’m a weird dog-​mom and spoil the living shit out of her, I like that. But thats about all I like about this particular Petco.
We went to pay for a shirt, a toy, and some treats. The same very precise clerk was working the register… sigh. She took FOREVER. I was kicking myself for getting out of line earlier to go look for the damn clippers.
Remind me not to do my shopping in Bakersfield.