Supercuts

Does not honor their online checkin. I checked in online. The website gave me an estimated time of 2:15PM. When I go there at 1:50 I let the girl know I had checked in online for a haircut for my son. At 2:10 a woman her husband and their son walked in. They were clearly personal friends of the girls working at Supercuts. The girl running the salon put her friends at the top of the list and ignored everyone who had already checked in. This is horrible customer service. This Supercuts location needs to go out of business.

So disappointed of this place. I took my daughter for a haircut last night and from the moment we walked in the door the lady in the front desk had a Nast attitude. We waited for about 25min (even though we had an appointment) when we arrived there were two hairdressers working on clients, the lady who greeted us at the front desk, checked us in and then disappeared for the whole time we were waiting. When she decided to come back, she checked her computer and called my daughters name. My daughter proceeded to sit in the chair and remove her hair ties to which the hairdresser commented «don’t remove them, I will do it for you because you are doing it wrong and damaging your hair» with a nasty tone, very passive aggressive. I observed and let her do her thing. (Important to mention that my daughter has tick curly hair.) She stared to part her hair and try to Comb it, after about 10 min I realized she was having a very difficult time and my daughter was in pain, so I suggested she use a different comb or brush. To which she responded with a very condescending tone,” you do not use a brush or another comb for curly hair! I have curly hair and this the best brush! That is why her hair is so damaged!!” When I asked her if she had an attitude problem she responded «no» I’m just trying to educate you in how to take her of her hair”.
Obviously people like her have no people skills, no manners and have never received proper training. Having unhappy and bitter employees who feel they can take off their frustration on their clients is unacceptable. I don’t remember her name, but she has black and purple hair and a big fat Nast attitude!!!

Very nice staff, good location and a TV in the waiting area. Ask for Becca if you go, she’s fantastic.

Waiting for a haircut sucks but usually at this location, you don’t have to wait. There never seems to be a wait.
I just had a cut done by Millie. She was super sweet and she did a fantastic job. I will definitely be back because I appreciate good customer service!!! $ 14.95 and the price was right :)

I just tried to go to this location. All I wanted was a haircut. There were two stylists one was working on a client, one was doing her wet hair. I sat there for 5 plus minutes while she did her hair, talked to the other stylist and texted on her phone. I’ve never been to Supercuts before and I won’t be back. That stylist should have been put together before she got to work. Just horrible customer service.

Went back again and got a very rude incompetent stylist. Never ever again. Should have known better. I will stick with local salons and avoid this chain.

Will not go here again.
Went here to have our daughters hair cut. My wife told them exactly how she wanted her hair cut. Had it done this way before. Then the stylist did her own thing and then told us they didn’t feel like what we chose would look good on her.
I understand when you are not sure what to do and want advise but my wife had a specific style that had worked in the past. The attitude was we (the stylists) know better then you what looks good on your daughter.

Don’t recommend this place because the person that cut my hair did a terrible job. Her name was Ciesa

From the moment I walked in I was greeted and you can feel the warm friendly staff. Received services from Myda and she was on point with my hair cut very polite lady and helpful.

Great staff.. Take my whole family! Best color in town with Teresa. Myda & Brent are great stylists. Always happy!

Teresa and Brent are the best hair cutters I have run into in 30 years of using Supercuts in austin tx. This location has treated both my 75 yr. Mother the up most respect when there isn’t most left to elderly people these days. Will ALWAYS come back to get my mother’s haircut.

My daughter and I went in there for just a trim. My haircut was fine but my hairstylist, the guy with blond hair, was on the phone and stayed on the phone for almost 5 minutes while cutting some of my hair on the back and almost cut the front even though I said just trim the back because he was distracted with the phone. My daughter asked for front layer, long bangs to side sweep and I told her for an overall ½ in. trim of the rest of her hair. My daughter ended up with a straight, short bangs that goes all the way past her right temple that makes it asymmetrical from the other side. This is after showing the poster board pic they had in the store of the haircut she wanted. It looks like my 4 year old daughter could have cut her hair. I would have stayed by her and not gotten a haircut at the same time but I thought she could do a simple haircut being a hairstylist. I didn’t even bother to say anything while at the store because there is no point, the haircut is done and obviously she lacked listening skills from her customers. They were both polite but needs to learn more on what is professional and haircutting should be the main priority, not talking on the phone and finally paying attention to getting close to the exact hairstyle someone asked for.

Love my haircut. Got the tea tree experience and that was awesome. Shanda and Jamey knew how to make my hair look like da bomb. A+

The young man gives a great haircut but the corporate policy to charge 2.00 to request a stylist is ridiculous. So each time you show up is a gamble. No thanks… back to Great Clips…

Very decent hair cutting at an extremely good price.
I’ve been getting my hair cut here pretty regularly for a year or so. Most of the regular stylists are quite good.
I use a $ 3 off coupon from HEB and get a free haircut every 9^th time by using a «frequent flier» card.
Well worth it!

You have to pay them $ 2.00 to be a loyal customer. Been taking my kids there since they opened and I have 3 boys. Today they decided I had to go to new stylist. if I know them most of the time I just go to the one stylist that calls my name but they had a new person today and I asked to go to one I knew.
They wanted to charge a surcharge. All the years of being loyal were worth nothing. Corporate greed at its best. I have take my business elsewhere. Their $ 2.00 surcharge is costing them 4 clients at $ 14.00 a pop. Their bad corporate policy ends a loyal relationship. What hurt more is the manager that’s has been there and cut my hair was the one making the call. Say goodbye to my $ 50 plus buck a month over 2 bucks.
I guess most people want to pay them so they get away with it. I went to greatclips used their app to make appointment and saved $ 2.00 bucks.

It gets the job done.

This is what I get when I’m impulsive with my hair. Why is that it I can drop in mostly anywhere and get a good meal but pop in to get a trim… pure disaster. I HAD an awesome haircut that had grown out and needed a bit of maintenance. I asked for a trim… you said one inch… you chopped off two. It was layered underneath not on top. I said I didn’t want to look like Jennifer Aniston circa Friends. My hair is very thick and I have the need to get it thinned out every few months. Just use the jagged scissors… that’s all you needed to do.
When you were shampooing my hair and commenting in disgust that I obviously didn’t use high end products, you decided to use some concoction that smelled like tree shavings. By the way, two days later my hair still reeks.
I also said I wanted a razor cut edge not straight across. Sponge rollers and some Aqua Net and I will be able to be the hair double for Betty on Mad Men.
Just a trim… that’s all I wanted. :(

I believe in buying quality things. I see no point to buying things that are cheap b/​c in the long run you will replace them more often.
Haircuts…I don’t care how cheap they are if I can find a good person. In fact, I make my haircuts here even cheaper by finding coupons online (or on HEB receipts). The stylists get paid at SuperCuts on hourly rate. So I’d rather get a cheaper discount and tip them better.
My 2 favorite stylists there are Myda and Leah. There is one terrible stylist there — I forget what her name is, but she is pretty and blonde (not to be confused with Leah). She is absolutely terrible; I’ve tried her twice and she butchered my hair and did not admit to it. Anyhow, stick to anyone else but here and you should be satisfied.

Ever go through a really rough period, and your hair becomes your very last priority until it gets waaaay toooo loooong? That’s where I found myself this afternoon. Hair so long that it was starting to obscure my vision while driving. I’ll never make a good hippie, I guess.
At any rate, after wandering through Unilocal on my PDA sitting in front of the Whataburger on South Mopac – avoiding all the places I hadn’t had good luck at before, ruling out the ones that were already closed by 4:30 on a Saturday afternoon – I thought I’d found the answer in Fantastic Sam’s on S Mopac in front of Target. On a lark, I checked for a review – and I found one from someone I knew and trusted in Stacey P. Ruh roh. Disaster averted. Back to square one.
Just as I was about to give up on the haircutting pursuit for yet another weekend, I drove into the Shops at Arbor Trails on my way to Costco, and, as I was rounding the traffic circle, the sign hit me right between the eyes: «Supercuts». Next question: «Where in the hell is the Supercuts? I’ve never seen it before!»
After ruling out the obvious frontage properties and seeing it wasn’t by Staples and Stein Mart, I went around the corner to the smaller shops, and there it was just past Baskin Robbins and next to Sweet Cleaners.
Were they still open? Yes, until 6 PM!
Would it be weird like the TGF I tried to go to in Hancock Center a month ago? Where I was told it would be at least 30 minutes right as a stylist finished a customer and friend (giving her an obviously crooked haircut) and walked out the door?
Or would it be just plain skeevy with burned-​out and trainee stylists like the Supercuts on Guadalupe I tried that same afternoon? As in, I knew it was a training center, but when the customer is having to coach you with every snip of the scissors…
(I mean, my hair may have been a mop, but I didn’t want it butchered just to get my peripheral vision back!)
Luckily, it was none of the above. One of the stylists met me at the door. She was going on break, and assured me they were still open. That left one stylist on duty, and in a few minutes I knew I made the right choice!
Myda was friendly, but very serious and conscientious about her haircutting. It was hard to explain how I wanted my hair to look in the end, since it had been a full four months since my last cut. Without a complaint, she asked a few questions about length and style, and started with the scissors. Then I knew relief was on the way.
It took us a bit to warm up through small talk, but, by the end, we were chatting it up talking about her family and her kids. In the end, I got a great haircut from Myda for $ 13.95 and recommend her highly to others. I think I’ve already got my mom on the hook, as soon as she makes up her mind to get out and about again.
Supercuts may not be a high-​end saloon, and many of you may not think it warrants five stars in Haircut Valhalla by any stretch of the imagination. But, let’s face it: In the final analysis, what your hair looks like all comes down to the person holding the shears. For me this afternoon – it was an oasis and it earned every single star!