Crystal Cleaners

Really upset: Brought 6 shirts to be washed and pressed. Got them home and they all REEK of a mix of urine and sick. Have to now bring them to another cleaners to actually be cleaned. It seems like all they did was press them with a dirty disgusting press.
And yes, the lady is rude. If they actually cleaned and took care of clothes I wouldn’t mind the rudeness. But the smell of the shirts was so abhorrent I feel like they need to be disinfected on top of being washed now.

I wish I had read the reviews before using this cleaner. All the reviews are spot on. I used them because they are close but they stained a brand new shirt and they act like they don’t understand what you are saying. I also asked them to replace a button on a shirt the first time I went in and this didn’t happen. Doesn’t seem like a big deal but I really wanted to ware that shirt the day I picked up my things. Time to find a new cleaner!

This dry cleaners is right next to our house so we have been using them for well over a year now. My husband loves them and thinks they do a good job with his dress shirts. I’ve had two items of my clothing ruined — a dress and a shirt, both well over $ 100 each and the lady of the store told me my clothes were cheap and it wasn’t their fault. They also burnt my skirt, which I took back and they were able to fix somehow. Needless to say, I will never use them again.

Cheap. Very cheap, and a great job. However they are the soup nazis of the dry cleaning world. It’s a total love hate relationship. Sometimes I pay first, sometimes I pay later. I don’t get it. Bipolar couple? Who knows, good work and cheap.

Disappointed in my recent blouse repair. The pricing is affordable but not if the money was wasted on a poorly repaired piece. I have had well-​done hemming jobs there for pants and skirts, but when I asked them if they could patch up a shirt with a hole in it, I was told a confident yes and warned it would cost some extra money. I said I had no problem paying the money if the shirt could be salvaged, it being originally expensive and one of my favorites. But when I got the blouse back — it now has a giant white patch in it, entirely noticeable and not much improvement from the hole. If it could not be repaired, I would have understood that — but I was told it could be. Also, the patch is so simply stuck into it I could have sewn this kind of thing in myself (I am not a very skilled seamstress). They are not extremely friendly and there are plenty of other venues so I will elect not to return here. They get some stars for my previous positive experience.

The rude lady at the front is an accurate statement to say the least. Long story short
their cleaners got a spot on my shirt that wasn’t there before I brought it in. I pointed
it out to her on my next visit. She washed and ironed the shirt again and the spot
did not come out. My wife later got the spot out at home. I asked her to wash & iron
the shirt again at no charge. She brought her husband over. I explained everything
to him. He walked off and started helping other customers. When I came back to
pick up the shirts I asked for the discount for just that one shirt. She then said, we no longer do business with you. I asked her, just to clarify, so you no longer want my
business even though I have come here for years and sent you other customers?
She said that’s right. No more. You don’t come back. I had already decided to go
elsewhere, but, the rudeness just blew me away. I highly recommend not doing
business with someone who could care less about you as a customer. One thing
is for sure, Austin has plenty of cleaners. She has the worst customer service ever!

This place never ruined any of our clothes or anything like that, so that’s worth more than one star I guess. But everything else about is not very pleasant. Especially the old lady that works there, she is probably the rudest and least attentive person you will ever meet. I dealt with it for a few years, but I just can’t do it anymore. I have moved on to a different cleaner now that doesn’t make me want to light my car on fire and drive it through the building.

Let me just say that I have a love-​hate relationship with these cleaners.
I’ve been using them for about 2−½ years, and I’m always tempted to try someone else, but never have.
Pretty much everyone in the neighborhood knows about this woman at the front desk, and she’s notoriously rude. After this many years, she’s not going to change. Just accept it and move on.
Pros:
1) They are cheap. Period.
2) They’e never lost anything or destroyed any of my shirts, my tux (which I get cleaned constantly), or any of my pants. They have crushed buttons, but in my experience, every cleaner does at some point. They always replace them if I ask.
3) They are fast. Everything is always ready the next business day after 5pm. I’ve never run into an issue with this.
4) Alterations aren’t bad.
Cons:
1) The lady who runs the business is rude. She doesn’t care about your feelings, or your sense of fulfillment as a customer. Don’t expect it. Her husband is nicer, try to talk to him if he’s there, and just ignore her.
2) It took her 2 years to STOP PUTTING STARCH in my shirts. And I asked her every time. She acts like there is a language barrier, but there isn’t. Finally, a young girl was working there — this is the only time I’ve EVER seen her working there – and she fixed it in the computer with the simple stroke of a key.
3) The lady will try to swindle you for money. Proof, you ask? Alright. I dropped off a vest and a shirt, having forgotten the other two parts to the suit (pants and jacket), and went home quickly to get them. There is a discount for a 3-​piece suit. Yeah, well, I brought in the other two items and she wouldn’t change my ticket, and charged me full price, even after I argued with her. It was only a few dollars more, but she knows me, and I’ve been a customer there for a while.
4) They staple tickets into the clothes. It’s never been on a conspicuous part of my garments, but I don’t want to have to pry out a staple. Just use a safety pin, for pete’s sake…
Bottom line – if you want cheap, decent dry cleaning… sure, give them a try, why not? I guess I’ll go to them until they ruin something.

If you want to get a shirt ruined, have them lie to you about it, try to give you someone else’s shirt instead, and get swindled, this is the place to go! I took in a suit, tie, and white shirt to get dry cleaned /​laundered. I get it back the next day and they conspicuously hid the white shirt in between the suit jacket and pants. As i was going to put the clothes away back in my closet I noticed a bunch of brown stains and burn marks all over my white dress shirt’s collar. I took it back to the cleaner the next day with the shirt still in the plastic bag and left the tag with my name on it in the button hole. As i bring it back, a dude who looks like Splinter from the Ninja Turtles takes the shirt and says it will be fixed and to pick it up on Monday. I asked if I need a ticket, he replies no and I go about my way. I come back Monday (3 days later) at lunch time and the woman tells me the shirt is not ready. I ask her when I should come back, and she says after 4pm. Looking back, this gave her ample time to swindle me. I come back at 4 pm, and she goes here is your shirt. I look at the tag and I go «that isn’t my shirt». I brought in a Brooks Brothers shirt and she tries to pawn off some Club Room shirt on me. It’s like taking in a Porsche to a mechanic, and they try to give you a Dodge Neon when you pick it up. Ain’t gonna fly with me. She looks all dumbfounded and was like «ahhhh, but it has your name in it». Listen lady I don’t care that it has my name in it, it isn’t my shirt. So she tells me to come back again the next day to talk to Splinter. I come in the next day with my receipt (I bought the shirt online, receipt was emailed to me). She originally tells me we have a problem, and have to wait a week to see if someone returns my shirt. I said no, I want money for it right then and now if she cannot produce the shirt. Then I call her out because I was thinking why would you put my name tag on a shirt that isn’t mine, if the shirt I brought back already had my name on it. Then she comes clean and says she felt real bad and she couldn’t sleep all night because of the situation. She goes in to some story where she has a retarded sister who they let work there and she is the one who messed up the shirt. I guess this automatically makes it my fault and I am the one who should take a hit for it. She goes how much do you want for it, I say I want what I paid for it. She says she cannot do that because it is used. I bought it less than a year ago. She ends up offering my a price that is less than half of what I paid for it, an insulting price. After arguing for a few minutes, I say «F*** it, and just want to get the money. I also say, you’re also going to give me the money I paid for the laundering. Then she goes I will only give you money back for the shirt, not the suit and tie. I say fine, give me back $ 3.50 for the shirt because that is how much she charged me. She then argues, and says laundering is only $ 1.50. I know for a fact she charged me $ 3.50 because when I saw the receipt I thought it was ridiculous, but of course I didn’t have the receipt because i brought that in when I brought my shirt back and they kept it. Whatever, I took my $ 32.00 and bailed. And to add insult to injury, when I was leaving, she asked me if I wanted to keep the Club Room shirt. I said“No, I will never wear it, it isn’t my shirt». Lied to, Cheated, and swindled by Crystal Cleaners. Do not go here!!!

Echoing previous comments: cheap prices, rude service. Even though she was still at the counter and the door was still unlocked 10 minutes after closing time on a Saturday afternoon, I got an earful for trying to pick up my clothes. That said, price keeps me coming back, and I like a lot of starch so I don’t have that complaint.

I have been taking my clothes here for about a year. While the prices are reasonable and they do a decent job (except for using too much starch), the woman who works there is terribly rude. Today, I went to drop off a few dresses and she became very angry because we had a 3 shirt order ($ 5) that had been there since April. Understand, my husband dropped the shirts off and forgot them so I did not know they were there. I have been there at least twice since then and they never once told me I had a pick up.
She was horribly rude and kept saying «If you leave this here today, you have to pick it up on Wednesday. You can’t just leave things here.» I get it lady, I get it.
I took my stuff, left and will not return. Customer service is not their strength.

I have gone to Crystal’s and I love them. They are quick and cheap and have never lost any of my clothes. She does all my alterations and even my daughter’s deb dress — just perfectly. So, I would pat them on the back! I do always let them know if I have a concern and they always try and do better the next time. I

She fixed a hem on a pair of pants for me. It was crooked and unprofessional looking. I’m not fussy, but this was so not cool I gave it back and asked her to re-​do it. She blamed the person who pressed it and said s/​he had done a bad job. Whatever. I don’t have a lot of time to keep going back to this place when they mess up but everyone’s only human and mistakes happen. They make you pre-​pay if you only have one item, by the way.

So, we had been going to Comet Cleaners on Far West. However, I let some sort of gummy candy melt in my Burberry purse, and though it is 3 years old, it’s still a Burberry! So I had to have it cleaned. But Comet said they didn’t do purses. They referred me to Jack Brown. They said they didn’t do purses. My hallelujah came in the form of Crystal Cleaners, and only for $ 7.50! I was shocked and awed and promised the woman there that I would start bringing my boyfriend’s shirts here immediately. Her prices are better than Comets, as she told me several times. I am only reserving one star because I haven’t gotten them back yet (I only dropped them off yesterday), but I imagine that they will be pristine and wonderful!
Update: My boyfriend went to get his shirts and discovered that she had stapled the tags onto the shirt. His pants were also so starched that he had difficulty putting them on. Oh, and we came home with someone else’s shirt. So, if I need to clean my purse again, I will go there, but for clothes, no mas.