Rick’s Cleaners

Ricks Cleaners has LOST several of the shirts I’ve brought in for laundering and pressing. I dropped off 12 shirts and and got only 10 back. They were rude when I questioned this. I tried them again and the same thing happened, dropped off 14 shirts and got back 13. Never an apology or a valid excuse. Only that they lost the shirt. They would ask me, «Which one is missing?» In dropping off so many, I would’ve needed to write down descriptions of each one in order To figure out which was missing on the spot like that. Terrible customer service and awful business practice. I will never return. I would dissuade any potential customers from using this business.

About 2 bucks a shirt, 1 something if you bring in a coupon from the nearby HEB. They brought the clothes out to my car, which was nice but a bit embarrassing since I hadn’t devoted as much time to cleaning my car as I do my clothes. Friendly staff, fast service, fair prices (especially with said coupon). I haven’t found lower prices in Austin.

This location has a great team now. Mary, Debra, and Maria are professional and nice to the customers. Last week, I ac accidentally left a dress that did not need dry cleaning on the counter, and Mary called the next day to see if it was mine. I have been coming here since 2005, and this is the best crew ever.

I had been a customer for some time, only having positive experiences. However, a relatively new dress came back with several inches of stitching ripped out. I took it back in and they weren’t even apologetic. I probably would have continued coming if they made even a small gesture to «make it right.» Instead the manager was just rude and dismissive. I also tried contacting the company via their website before posting a negative review and never even received a response.
I’ve since started going to the Starbrite down the street. While it’s more expensive, they’ve provided nothing but good service.
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Ian — I can not reply to your comment here but you can not find my account because it’s my maiden name. I will message you my info and a copy of the receipt.

Good service. Great prices. I am pleased with the service I have received. Usually take business attire and coats.

Danger Will Robinson! Danger!
We have been customers of Ricks for 5+ years. Over the last couple of trips we have noticed that collars on shirts came back wrinkled, cuffs were wrinkled and overall the garments were not very clean.
Took the clothes back to Rick’s to ask for a «re-​do». They did not seem to be very interested in doing this, but after some discussion they reluctantly agreed to re-​do the shirts in question.
Picked up the shirts last night and they were still not correct. Collars and cuffs were still were noticeably wrinkled (to the point of not wanting to wear the shirt). Took the shirts back in this morning. While the person in the store agreed that the shirts still did not look correct, she was unwilling to redo them again.
I would not use. Low cost but the quality of the cleaning is so low, we are going to have have another dry cleaner «fix» the work that Rick’s did our clothes.
Run away!

I was a little skeptical of going here when I first read the reviews on Unilocal.Since I’m new to Austin, and it was the closest to my Partman, I decided to go ahead and give it a try. I was pleased to find out the prices are very cheap: $ 1.79 to launder men’s shirts and $ 2.79 per garment. They do charge upfront, which was no problem for me, but for some people it is. The price was great. Pick up was super fast: I was in and out in less than a minute. I will be a repeat customer and I recommend their business.

After reviewing, they contacted me to rectify the situation. Generally, I think if a company does this that they’re willing to do the right thing. Hopefully, they’ll get it right the first time going forward and I’ll keep going there.

Great for laundered shirts, awful for coats. We just got back a blazer and a wool felt coat, neither of them look like they were even dry cleaned. AND they had white hair that looks like it’s from someone else’s dog! If we didn’t have a lint roller and an event to wear these to tonight, I would of been back in within seconds. There’s no point in charging $ 2.79 and being cheap just to be cheap and not make people want to come back to use your service! Genie carwash of dry cleaners. I’ll pay more for something to actually look like it was dry cleaned.

I went to my normal dry cleaner/​alterations place to get a Bridesmaid’s dress for an upcoming wedding steamed, unfortunately she couldn’t do it. Rick’s cleaners was the only place that was open so I went for it. After reading the Unilocal reviews, I was freaked out. Inside isn’t too pretty and the people are not the most friendly. But my dress came back early and looked great so I’m happy.

My husband dropped off our guest room bedding two Mondays ago, was given a ticket that said it would be done by Thursday at 5pm, and — knowing that we were expecting company that weekend — was told to call on Wednesday to see if it was ready early. He dutifully called that Wednesday, was told that the bedskirt was in, but they were awaiting the comforter, so we should swing by the following day. I headed over there on Thursday after 5pm and discovered that the comforter was in, but the bedskirt wasn’t. The clerk told me that she would put a rush on it so that it would arrive before 5pm on Friday, and someone would call me with a status update when they opened Friday.
I called to check-​in late Friday morning and was told that the bedskirt was taking longer than expected because it had a spot on it. That surprised me since this bed is rarely used and we noticed no marks when we pulled it for cleaning. That afternoon, we received a voicemail that said that they actually lost the bedskirt, would need 5 – 6 days to try to locate it at one of their 15 stores, and — if they didn’t find it — we could then begin the 2 – 3 week claim process. They provided a customer service number to contact with questions. My husband called the line, left a message, and never received a call back.
At this point, we welcomed our house guests with a partially made bed and tried to laugh off the ridiculousness. The 5 – 6 day search-​and-​rescue window came and went with no update, so I just phoned the store. I was told that a «tracer» form was sent to the main office and that a claim form will be sent to us by next Wednesday. When I inquired about when the dry cleaning charges would be reversed, the clerk told me that she will have to «make a note of it» to inform their main office of my request. Um, I think it should be standard operating procedure to immediately refund the cleaning charges on a lost item. When I asked how the claim process works in light of the fact that the bedskirt was part of a matching set that was purchased together, the clerk stated that she believes they only reimburse for the item alone.
Throughout this nearly two-​week (and counting) debacle, we have yet to receive a follow-​up call as promised and have not had anyone apologize for the snafu at any point in the process. It’s amazing how far a sincere «I’m sorry» can take you, and Rick’s sadly has not learned that critical customer service lesson.

I think this place deserves all stars. I have used them for a few months now and they have gotten stains and ink marks out of my shirts and stains off my wife’s uniform and every time they are always pleasant and have even use my name when I come and leave. Good staff. Good place to get my dry cleaning done. I am surprised they are only rated three stars. I think they should have more.

Okay this never happens. I got a call from Rick’s Cleaners on Burnet Road letting me know they had my dry cleaning… from December. I forgot to pick it up before moving out of town. Most places would not make the effort to get it back to the owner. Thanks Rick’s, it’s like having a new wardrobe just in time for fall!

I go here because they are the most inexpensive dry cleaner in my area. Considering this, I think they’re pretty good with the quality. I was impressed they even were able to remove a stain on a silk dress that I thought for sure would not come out! (I pointed it out to them so they could tag it as «pre treat», but I really didn’t think the dress could be saved… so nice surprise). The only thing I don’t like is they use safety pins to hang up your skirts that go through the material. They now have a computerized receipt system which is nifty. The girl at the counter was quite friendly. And their turnaround time is great too: I had a large order I dropped off on Saturday, and it was ready for pick up by Monday 5 pm. A nice plus is they recycle your hangers and those pesky dry cleaning bags.

Recently moved to Austin, had to find a dry cleaner’s. After reading all of the negative reviews here, I was very leery to try Rick’s, but a good friend here insisted he had been using them with no problems for years. Again based on the reviews, I was expecting to be barked at, but the employee was friendly and welcoming. Then I thought, OK, but will I ever get my stuff back? My items were ready on the date promised and came out looking great – better than I’ve ever seen, in fact. And you really can’t beat their prices (I don’t think anyone has complained about that.) I agree that a computer system would probably make their lives easier, but if their paper system keeps costs down and they’ve figured out how to avoid losing things, then so be it.

I asked specifically to NOT hard crease my suit jacket. They did anyway. The woman working the counter said that ‘they’ do that all the time and never listen. She even remembered my request to NOT hard crease it. So why didn’t she tell me that when I dropped it off?
she said she’d try to fix it but did not guarantee anything… i asked her not to so she just gave my my 2.50 back. thanks. it was a $ 450 BR jacket now screwed.
Will never go back.

They are really a fantastic value. The only thing that could make it better is a computer system. It takes a little bit of time for them to write out all those tags. And they get lost when you come in without your receipt. I’ve heard that they are getting a computer soon though! Other than that they have always been pleasant and do a good job.

I guess they’re checking their reviews and taking it seriously. All four employees I encountered were smiling & friendly. My coat was a back of the closet floor covered in cat hair disaster. Now it’s clean, and it was fast & cheap. No complaints from me!

They ONLY get two stars because they’re dirt cheap compared to other places. They’ve never lost any of my items. My items were only late maybe one or two times in three or four years.
But the owner is the rudest and most unfriendly person ever. I guess it stands to reason why he’s hired rude and unfriendly employees.
:sigh: I’ve really got to find better cleaners. I just gave a review for Tammy’s a block down, and they’re no better.

The price of this place cannot be beat. However, the service is flat out awful. Every person working here has no clue how to smile or say thank you or even have a nice day. The only words out of their mouths are «How many?» «Ready Tomorrow» «That will be.$».
Another thing that worries me after picking up the clothes you get no receipt so if something is wrong, there is no proof that they did the cleaning.