Brake Check

I cannot say enough great things about the team at this shop. Unfortunately as a woman when it comes to car repairs we can be taken advantage of but James Nelson and his team were incredible. They were extremely professional and actually listened to what my overall objective was with my car. They certainly secured a lifetime customer in me.

I’ve been coming here for 3 years now and I generally always get good service. The only drawback is that it seems they change managers very often, so I’m not sure what is behind that. This means that I may not get the same answer to the same issue that I did on a previous visit, which could be good or bad depending on the maintenance needed. On my most recent visit they had me in and out and were very friendly! I will continue to bring my car here for regular tune-​ups.

I had purchased a used 2004 Hyundai Accent and took it to them for a diagnosed. I spoke to Gerald and explained to him exactly what was going on, which is simplest turn, the car had absolutely no alignment and I was overdue for a tire change and the bolts in them were practically worn out almost falling loose. after the diagnostic Gerald saw things that I never even noticed and brought me to the shop to see them first hand. and at that point i was thinking im about to pay a fortune. with almost everything fixed besides the two axles I could have held off on, I payed only a lil over two hundred. and that includes the four bolt I bought which were 80 a piece. so definitely I have been back and still plan on going back some more!

I have a crazy hectic schedule. I commute a LOT, and it isn’t easy to make time for car maintenance, but it is critical that I take care of my car. It REALLY isn’t always easy to take it to the same place every time, but I will always take it to Brake Check.
They are friendly and knowledgeable and every time I come in, I am even more impressed. With their free oil changes after you’ve had so many, and the times they have told me that I don’t need repairs, or advised me on the best place to get repairs, they have convinced me that they want a lasting customer relationship instead of just a single profitable transaction. That is how they earned my trust and ensure my loyalty.

I had a pleasant experience. I appreciated that I was able to walk out and see the damaged brake pads for myself. That way I knew they weren’t making anything up. And thus far (1 day later), my brakes are still working.

Lies, cheats and integrity of a snake

Great service. Friendly employees and the work was done really quick. Im very satisfied with my visit.

The manager, Gerald, is a disrespectful turd to say the least.
After they installed defective brakes, and lied about fixing it 6 TIMES, he claimed it was the drivers fault ! This was all inside 1.5 weeks.
So, if you want to have defective brakes installed, and be told it’s your fault, and they won’t fix them, after paying way more than other shops ask… Go here.
Really though, DON’T EVER GO HERE.
I will say, that a tech or two were trying to be of assistance, but with a turd running the show, there was nothing really getting done.
OH YES, and corporate will not respond if you contact. No accountability, bad services, rude managers… one of the worst businesses I’ve ever encountered in my life.

I recently had work done at this location totaling over $ 1,000. I worked with a gentleman named Gerrold who I came to trust. He went above and beyond my expectations.

I have been coming here since 2004 and these guys take great care of me every time. This specific visit, the manager Gerald was so helpful and polite it was amazing. He advised me of things that needed attention on my car but wasn’t pushy and didn’t try to sell me a bunch of stuff I didn’t need. An extremely pleasant experience and why I keep recommending this place to my friends.

Gerald and his crew took care of me from top to bottom. I had a problem with a reoccurring check engine light that would not go away. He was able to figure out the problem and explained to me step by step everything I needed to address without any BS. They squared me away all in less than a day and for less money I expected to pay. Thanks guys you rock.

I’m not sure what happened with the previous reviews, may Cris is a new addition to this location and saving grace because my experience with him was AWESOME!
I was in the shopping strip just East of Brake Check when my Mitsubishi Endeavor would not start. I assumed battery right away. I found someone with cables and a new battery and still nothing, so I called Brake Check since I was close enough to throw a rock and hit the side of their bldg. Chris answered and walked right over to check it out. He crawled under my car, had me attempt to start it several times and declared that it was the starter which had gone bad due to a very bad oil leak. Cris quoted me a price for the part (I will admit that a friend called around and found the part quite a bit cheaper and Cris was able to get the part at that price), and labor plus towing to the shop which again, was a stone’s throw away. The towing fee had nothing to do with Brake Check, totally different company. As I was agonizing over paying $ 70 to have my car towed half a block, Cris gave me two other options. First, he offered to tow the car himself using his truck and towing chains, at no cost, first thing the next morning. He also had a tech who could fix my car on the spot. I chose the latter of course. I picked my car up this afternoon, about 24 hours later and paid $ 214 for replacing the starter with parts and labor. Another $ 127 to replace part that was damaged causing the oil leak and oil change for which he gave me $ 10 off. I also have a short in the wiring that controls my A/​C fan, he removed tape that was holding it in place to find the issue and then put it back in place with liquid tape which would provide a much better hold. Cris showed me the starter that he had removed and it was caked with oil.
Cris went above and beyond to help me out, walking over to me, having a tech fix my car on location to avoid towing expenses, checking the short in my wiring and making a quick fix for no charge. Everyone at this location was friendly and the work was fast and seems to have been done well.
I don’t know what to say about the low rating and the other reviews, I am more than satisfied and I will return to this location when I need an oil change, or anything else.

I guess they wanted to try to piss me off even more. I was sent a letter from Phillip a few weeks ago the «Corporate Director» saying he has been attempting to contact me at my number, without success. I don’t have a single missed call from his number nor a voicemail… Seems like this company is full of jokers who just make stuff up. There is ZERO follow up here and ZERO accountability. I will let every single person I know of this place and company and what they have done to me. Judging by their reviews I am not the only one. I will file all my paperwork away and keep it if I ever need it. I’ll obviously never be back and hope others ready this review and others and stay far far away. I won’t be updating this anymore as I have moved on, they have wasted enough of my time fooling around.

Where do I start with my NIGHTMARE! Wednesday October 16, I took my 07 Tahoe to BC place because my breaks were squeaking. Decided to get the two front breaks and rotors replaced. On Oct 17, I had to be in Houston at 10am for a work seminar. I didn’t get my Tahoe until OCT 21! FIVE (5) DAYS later! I’m still waiting for my phone call Allen «Division or Corporate Director» something like that! Hey, don’t even talk to Armando from San Antonio, he is Steve’s Manager here in Austin. Armando lied soooo much about pricing on PARTS. That these BC guys left the Receipt of parts in my Tahoe. Armando repeatedly said, parts are over $ 900 plus our labor! When receipt was not even $ 200 for the PART! HAVE ALL THE RECEIPT READY ALLEN or who ever is above Armando.
Oh! And they care about customer satisfaction! BS! Still waiting Allen! Going on 3 months.
I don’t even want to rate it at ONE star.

Warning!!! Stay Away!!! I brought my truck in today 12÷8÷13 because my Truck squeaked every time I moved the steering wheel. After a one hour inspection they advised me I needed a Power Steering pump. They wanted $ 168 for the part. I knew it cost about $ 60 at an auto parts store. Brake Check stated they would install the part for $ 97.50 So I went and bought the part for $ 69.00. When I went back to Brake Check they were too busy to install it. So I went home and called my mobile mechanic who stated he will install it for $ 80. He arrived and installed it. Low and behold the problem with my truck was not a power steering pump but in fact the Rack N Pinion was out. So I bought the power steering pump for nothing and had it installed for nothing. I don’t know what idiots are working at Brake Check and conducting inspections. It’s obvious that their so called mechanic don’t know what the they are doing. Now I have to call corporate and see if they will lift a finger to reimburse me the $ 149 they caused me to spend needlessly. I don’t think I will get very far with them. I may even take them to small claims court just for the prinicipal.
So they wanted $ 168 for a $ 69 part. (Greedy pigs.) Then they couldnt even tell me what was wrong. I imagine if I had them install the power steering pump, what would they say when it didnt fix the squeak. I’m sure it would have went something like this:
«Excuse me sir but you also have a bad Rack N Pinion» They would not have said we made a mistake it was not the power steering pump…
So steer clear of Brake Checks. Your better off getting your on parts online or at auto parts stores and using a mobile mechanic.

I’m sitting here in this waiting room for the fourth time in 2 months wondering why I ever decided to bring my car here for a simple brake repair.
It’s been one thing after another after the first time. I guess this is what happens when mechanics just don’t care about the quality of their work and the importance of my time. The latter of which represents dollars in my account which are sadly sacrificed waiting for hours on end for these guys to get it right.
I suspect it’s this location and not a problem at all of then as I’ve had good experiences at others.
Long story short, save yourself the time, heartache and hassle and go to another place.

It took a while for someone to greet me, even thought I parked for a few minutes and and checked the reviews before walking in.
I went in for lube oil and filter $ 75 complete with synthetic, ouch. They did reset the oil warning message, left the car clean and brought it right to the door. They offer a «pay for three, get the fourth free deal» …Good.
The staff should be friendlier and happier to see a customer walk in. I don’t like to feel like I am bothering these guys. Although I will say the guy was nicer as we completed the transaction and assured me that he he would be glad to be there if I had any questions or concerns.
Access to the older building can be challenging since it is located on the one-​way freeway frontage road.

I’ve not got around to writing a review for these people yet… so here goes. I took my car in about a couple weeks ago, i needed the brakes done, as well as my struts replaced. They did the inspection fairly fast and i liked how they take customers back there and show them what’s worn, and what needs replaced… i liked seeing that for myself! Awesome. The guys there were all friendly and had great customer service. Anyway after paying $ 900 bucks for my brake job and struts, i left with the feeling i like this place and will bring my car here from now on… especially seeing how they pointed out my cv joint on one side needs replaced on one side, (if they had of told me sooner i would have asked them to fix it that day) however i needed my car that day so i figured id just bring it back to them in a few days. One thing that kinda got to me was the fact that their was like car grease or whatever on my passengers seat? I didnt bother complaining because i figured what the heck i’m going to go have my seats and carpet steamed cleaned anyway no biggie at this point. So anyway so far sounds good… right? NOT
A few days after i picked my car up from brake check i was driving home and noticed a strange dragging sound whenever i would brake! I was like WTF! It also sounded like something was loose and clanging around from my drivers side tire. Needless to say it didnt sound good and i felt unsafe right away. I got home and refused to even go get my husband from work! I drove it straight to brake check the next morning as soon as they opened. I explained what was going on the guy (whoever works the front, or at least he did the times i brought my car. whatever his name is) he said he’d have one of the guys road test it and figure out what’s going on. I told him thanks and got in my dads truck and we headed to walmart. We were gone a little while, when i drove by brake check i noticed my car was just still sitting there, not even in a bay… i was like wtf? 3 hours later i called them and asked what’s wrong with my car??? He said it was not road tested or lookd at yet but that he is on it as soon as he gets off the phone. I didnt understand for the life of me why my car was not looked at SOONER!!! He called me 20 mintues later and told me a caliper bolt had come off and that he was on his way to get a new one and this was all at no cost for me. I understand people make mistakes, but screwing up my brakes is screwing with my life if they were to fail on me. I did not get so much as a sorry! I actually felt like i was treated as some sort of burdon. So that being said i dropped my car off at 7:30 am and didnt get it back until like around 1:30. An my husband had called to see if it was done yet an they told him yeah it is we thought we called your wife to let her know. uhhhhhh no you idiots you didnt. they took longer to put a fkn bolt back on then they had took to do a complete brake job and struts. Wtf? I felt i was put on the back burner and not treated as a priority for their fk up! I did not get a sorry, i did not get the same friendly customer service from the service advisor as i had previously. Sorry guys you fkd up and sorry yall had to pay for it. it’s all my fault huh? At least this is how i felt leaving this time around. i will never take my car here again due to the crappy service i recieved when they messed up!

Just went back for an alignment, making good on my «lifetime alignment: I got last time. It was indeed free, but the car left the shop just as out-​of-​alignment as before. The manager, Brian, was very nice about having me come back in to make it right, but it was still inconvenient to find another two hours to correct the exact same problem. Now that I’ve finished my second visit, the problem is about 95 percent fixed. Not sure why it can’t be 100 percent, but since I didn’t pay for it, I can’t complain too much. And as I said, they were very friendly about it when I’ve known shops to tell me it was my problem, etc.
They also did a free brake inspection while they had the car in and *showed* me where I needed some rotor work on the rear brakes. Got that taken care of at the same appointment. Good communication throughout the process and a reasonable price.
On the road test after the brake repair, the tech sound that the front brakes were causing the steering wheel to vibrate, so it is recommended that I come back *again* to get that done.
Still really good people running a good shop (in my experience). A tiny bit irritated at the repeat visits, but it beats paying for something and not getting it fixed at all.

I took my car here to get the front calipers replaced a few weeks ago. At first, everything seemed good – they called to give me an update on the order status the following Monday, and they were nice every time I called to check in. When the parts finally came in, they agreed to keep the car for a few days while I was out of town and let me pick it up when I got back. So far, so good.
When I got back, however, I came straight from the airport only to find that my brake pedal now had an incredibly long travel (I had to push it clear to the floor to engage the brakes, which is kind of scary, especially in an older car). So I told them, and they agreed to take another look at it before I left. They hoisted the car up, seemed to be working on it for another 30 minutes, and then said it was «better» and asked me to try it. It felt exactly the same, but the guy told me «sometimes it takes some time for the car to adjust to new calipers.» I knew that was BS, but I wanted to get home after traveling all day and figured I’d take it for my regular guy (Troll at Redline Automotive) to look at it.
Well, when I did take it to Troll, he went to begin bleeding out the brake system to address the long travel on the pedal, but found that there was a broken screw in one of the new calipers. Not only that, but there was also the tip of an easy-​out tool broken off in the screw hole – so Brake Check clearly knew it was broken (or they broke it themselves), then made matters worse by trying to pry the broken screw out with a tool, making it impossible to bleed out the brake system, and just didn’t tell me they were giving me faulty parts and substandard work.
Now, I’m a girl, I’m pretty nice, and I look very young, which is the only reason I can fathom that they thought they could pass off this poor work as satisfactory. I took the car back to Brake Check, and to their credit, they did put the old caliper back on and then ordered me a new one at no charge. What really bothered me, though, was that when I arrived, the guy asked me «Oh, is that brake pedal really bothering you?» Once I explained the whole situation in terms that made it clear I knew what they had done and knew how a caliper works, the manager I was speaking with got really flushed and quiet and just said they’d put the old caliper back on and order a new one. He never denied anything – but he also never apologized or admitted to substandard work.
When I picked up the new caliper a few days later, the guy who was working when I originally picked the car up (who told me it was «better» and that the new calipers just needed to adjust) was there. He didn’t apologize either – he just handed me the box and said, «I was told to give this to you. I don’t know WHAT’S going on.» I just took it from him and left without saying anything.
It’s just incredibly depressing and infuriating that there are businesses out there who will do crap work and try to pass it off as good work, assuming you don’t know the difference. I have had good experiences with other Brake Check branches in the past, but I will never in a million years return to this one.