Planned Parenthood of Greater Texas

Rude! I called with questions and the woman who answered was nothing short of dismissive of my concerns. No thank you

I came here when I was about 16 to apply for birth control. They helped me and my mother understand the process of how each different contraception worked, they did not pressure me to accept any of them and they were completely respectable people. The contraceptive pill I was given only gave me a few symptoms for the first three months just like they said and completely cleared up my acne. I haven’t had any issues with the people here and I have only had to wait a few times to either renew my prescription or just to refill.

everybody there were very nice. the wait time does suck. had an appointment at 930 didn’t get seen till 1130.

I had to call twice to get through the line and get an appointment. Went down there the next day, the front desk was not a caring person. But all the stuff work inside was terrific. Made me feel so comfortable and welcoming. Overall very good experience except the beginning part.

Stay far away. Never go here please. Had a D&C February have not had inter course since January. Faithful and loyal husband of 15 years. He is clear but I on the other hand have Herpes type two and a bad Uti since the operation. Sad I’m ruined and could infect my family. In pain. Depressed. Disgusted. Dear lord I don’t deserve this. No one does.

There are so many horror story’s about IUDs, this is not one of them. On my first visit to PP in Texas I was informed and educated about the various forms of birth control and to my surprise the two IUDs were the only thing that was fully covered. After being on the pill nonstop for almost 6 years, I made an appointment to get my Mirena IUD. I made sure it was right after my period too with the helpful recommendations of the staff to do so. The day approached I ate some breakfast and headed over, took my ibuprofen and was let into the room where I was told to remove my pants and put the «blanket» over the top. I got comfortable and relaxed. Then the wonderful woman came in, I didn’t get her name, and she talked me through the procedure and then she began. She sterilized me and inserted a clamp which wasn’t painful but I felt it. And then she asked me to take a few deep breaths, and she was done. I got to feel the strings of my new IUD and tuck them inside. I felt like I was on top of the world! Thank you planned parenthood!

Terrible service. They lost my chart and made me fill out all new information and even after all that I had to wait 2 hours to be seen even though I called a week before and made an appointment. The staff is more concerned about their lunch break than the people here thwt need help.

Have been here a few times prior for BC (only because I had no insurance). Now that I have insurance, I try to stick with seeing my primary OBGYN, but being that my insurance doesn’t cover certain BC methods in my OB’s office, I was referred back to PP.
First visit was for just a consult. I already knew what I wanted but for PP’s sake, I had to speak to someone beforehand. Waited TWO, yes TWO hours to see the NP. She was lovely, no complaints there but really? Typical discussion overall lasting about 15 minutes (common). Great.
Made an appointment for the following week for an IUD insertion and show up ten minutes before my appointment, only to be told that all of the paperwork I filled out the previous week, had somehow vanished. «We require new paperwork once a year.» I understand that but you see I was just here 5 days ago and filled it out for you then. «I don’t even show you were here last week sweetheart.» Excuse me? So not only are you in direct violation of PHI and HIPAA by losing my confidential information, my last appointment is MIA as well? Where did all of my personal information go? I didn’t argue with the girl. I calmly redid all of the paperwork, turned it in and waited. An hour goes by and I’m still waiting. Finally get pulled back and am told it’s going to be another half hour before I’m seen. Great. thought my appointment was at 830. Was roomed and my IUD placement took all of maybe 15 minutes. Ridiculous. I’m not one to harp on negativity, but being that I work for a doctor’s office, I guess I just expect certain things to be done properly.
Front office staff make long lasting impressions. It is a very important role no matter what industry, and should be treated as such. These girls definitely need to be retrained on that.

Everybody there had a smile and very friendly. Didn’t have to wait forever and felt like they were truly listening and concerned! Sandra and Mary were especially fantastic! Thanks ladies! Btw Get Tested if you’re sexually active! No excuses!!!

Considering this is a clinic for women & supposed to be a place to go for women’s issues the customer service from the girl Mya who answered the phone was horrible. She was rude & was no help at all. I have an emergency situation & my regular OBGYN is on vacation & I need to be seen asap. While the website says no appointment needed when I called she rudely told me I couldn’t be seen till Tuesday next week. After I explained my emergency, she even more rudely told me again I wouldn’t be able to get in. Needless to say I won’t ever be visiting a PP clinic, if that’s how they treat you over the phone what is the actual service like!

My experience here was pretty good. I was nervous about going here. A few days before I was told I was pregnant so my mother in law insisted I go here and confirm it.
Upon entry there is this like security box area near the entrance for whatever reason.
Then the place is clean and smells like a doctors office. I went up to the window the lady was pretty rude and an snooty.
Filled out the usual paperwork needed, sat down waited, waited looked around at the other people waiting they all had a nervous look on their face, then finally I was called back to a room. They told me they needed a «urine sample» so they locked me in a bathroom and told me to leave a sample and pretty much not leave the bathroom until one was left.
So i was there a good while, finally she asked if I needed some water. I chugged a few cups of water and then yay a sample appeared (tmi I know).
After that, I was taken into another room, played 20 questions with the male nurse whom was there. As i was looking around i saw another lady take a pregnancy strip test (exacty like the ones in stores not even digital) to check the urine.
The man went came back Finally he filled out some paper form gave it back to me and said congrats as I looked down at the paper I noticed it says «Proof of pregnancy».
Afterwards I exited with more nerves then I went in with, however it was a pretty alright experience. I guess you really can’t expect much from a place like this? I don’t think it’s quiet worth $ 20 for a home pregnancy test pretty much

The office staff is really rude at this location. They are condescending and suffer from superiority complex. When I showed up for my appointment the lady at the window snapped at me for walking up to her desk after the previous client walked away. «YOU HAVE TO WAIT TILL YOUR CALLED UP, THERE’S A SIGN RIGHT THERE THAT SAYS WAIT TILL YOUR CALLED!!»… There are much nicer ways to say this. Then she saw the paper work in front of her that the previous client had left behind…“IS THIS YOURS?! YOU HAVE TO WAIT TILL I HAVE IT IN MY HANDS YOU CANT JUST WALK AWAY AND LEAVE IT HERE!!” then you hear the other office ladies in the back snickering while the window lady says «it is way to early for this» Another client comes up to the window and asks politely «What time do you close?» Window lady: «WHY?! [*client whispers answer*] window lady:…well we are very busy you’re just going to have to wait till we call you» That is just a a very brief summary of how the lovely ladies of PP on Ben White will treat you.
IMAGINE RECEIVING THIS KIND OF SERVICE WHEN YOU ARE EXPERIENCING A ROLLER COASTER OF EMOTIONS BECAUSE YOU MIGHT BE PREGNANT, HAVE AN STD OR NERVOUS ABOUT HAVING AN ANNUAL EXAM!!!
Good Job ladies on your warm welcome and for making us feel even more anxiety!

I came here to get treated for a pretty nasty urinary tract infection and decided to also get tested for everything, as it was about time to do it again.
Everyone was very friendly, until I met with the nurse practitioner for my exam. ‘
She kept telling me that she thought I had chlamydia. My urine results came back positive for a UTI– which I expected. But in addition to that she told me that she was pretty sure I had Chlamydia. When I asked her why she would think that, she replied that it was «just a hunch» then went so far as to say «based on my history.»
I told her that I was pretty sure that I didn’t have chlamydia, and asked if we could just focus on treating the UTI, but she wouldn’t give it up. We started going over my options for antibiotics and she prescribed one that would –in her words– «take care of the UTI and my chlamydia.» Then told me that when my test results came back positive for chlamydia, they would also test and treat «all of my partners.»
I was pretty livid. Not only did I feel judged by an organization that promotes women and sexual health, I felt that this woman was being plain rude.
She also refused to give me a pap after I begged her to do so, stating that they only do them every couple of years on healthy women. She said that it was too costly– even though I explained to her that I have insurance that would pay for everything and told her that I wanted to have one.
I waited the 2 weeks for my test results to come back before filing a complaint. Turns out, I was 100% healthy just like I expected– no STDs, not even chlamydia.
When I filed a complaint with the clinic supervisor, I told her exactly what happened, how awful this woman was, and how upset she made me. I got a call back a few days later and the clinic supervisor said that it was all «just a big misunderstanding.»
um… I dont think that telling your patients that they have communicable STDs without ANY evidence other than your «hunch» is a misunderstanding. Its a judgement, and it should be left out of a medical environment. Basically, they did NOTHING about this woman.
I would give one star, but I do support their other staff. I am actually a very active volunteer with this organization (they have pictures of me in their lobby, for christ’s sake) and I respect what they do for women’s health.
I just think that they should take complaints like mine more seriously, and put women like that in the unemployment lines.

First, let me preface this review by telling you – YOU WILL WAIT. You will wait for a long time. Expect your average well-​woman (pap smear) appointment to take about an hour and a half total (at least). They are busy, my friends, and for a good reason.
I have been going to Planned Parenthood since I was 17 years old. I have been to three different locations in my home state of California (where Planned Parenthood services are free if you qualify for the FamPact card. Hell yeah.) and this one in South Austin. I am extremely impressed with the cleanliness and quality of the facility and the organization and friendliness of the staff. They don’t push services on you that you don’t need and they give you the option to use their onsite pharmacy or take your prescription elsewhere.
For all the ignorant Planned Parenthood haters out there – you need to educate yourself! Planned Parenthood is NOT about abortion, though they obviously support the right to choose and perform abortions (I saw a statistic recently that claimed abortions only took up 10% of the services provided at PP). Especially in California where the FamPact card makes PP services free, Planned Parenthood helps educate women about their bodies, prepares them to make good decisions and does it all for very little cost. Planned Parenthood’s dedication to informing and empowering women saves lives and I agree with a previous Unilocaler who went as far as to say that PP helps prevent abortions from being necessary.
I stand with Planned Parenthood.

I got a urinary tract infection that seemed very mild at first and made the mistake of thinking it would go away on its own. Because this happened over the spring break holiday, by the time I realized I needed medical attention I couldn’t go to the student health center and get out of there for like $ 30 total (including lab culture, visit and antibiotics), so I had to explore other options…
I first tried to go to the CVS Minute Clinic (which I wouldn’t recommend– see my other review) but was turned away there so I ended up at Planned Parenthood for el cheapo healthcare, since I am jobless and po’.
Enter Planned Parenthood. I called and somehow got a next-​day appointment (don’t expect this– I grabbed someone’s cancellation!) The facility was very clean, bright and well-​maintained. I showed up 20 minutes early for my appointment and had to wait over an hour to be called back. No big deal. I had informed the receptionist at the front desk as well as the person who made my appointment over the phone why I was coming to the clinic, so I was under the impression that information would be conveyed to the nurse, which it was not.
They took a urine sample from me immediately after calling me back, took my vitals, put me in a room and then interviewed me for a long time about my health, history, sex practices, etc. So far so good. The nurse realizes I’m not there for a well-​woman visit and that they’ve actually had me do the wrong sort of urine sample. They now need a clean catch sample, so I have to drink juice and wait to have to pee again. Sigh. Whatever– at least I can get the damn antibiotics and go home before rush hour. The nurses and the doc were all nice and apologetic about the whole thing and were very thorough in their questioning. I felt like they cared about women’s health and was sufficiently impressed to consider going back in the future.
I was there well over two hours total, which is longer than I would have expected. I would only give them 3 stars for the long wait and the hassle but the doctor made it a point to discount my labwork since I could have had the tests done so much more cheaply at the student health center. Yay! Now that is customer service! Go Planned Parenthood!
One final note: This organization is providing crucial health care services to women who may not otherwise be able to afford health care. They made great effort to educate me while I was there about all my birth control options, STD’s, women’s health issues like HPV, the whole nine yards.
Far from being an abortion factory like certain agenda-​driven politicos would have you believe, Planned Parenthood provides an invaluable public service for the undereducated, the working poor and those who must pay out-​of-​pocket for healthcare (including those with pre-​existing conditions like Diabetes that make them ineligible for health insurance) by making pap tests, std tests and female health information available to virtually anyone.

Fortunately, I now have a good paying job and health insurance, so my feminine health needs are now met by the wonderful Dr. Kaplan. Although I am no longer a patient, I am still a supporter. Planned Parenthood is NOT about abortions — it is about women’s health and family planning. I was a patient and have never had an abortion, and neither have ANY of my friends who have also been patients of PP. We have, however, received health care, health screenings, and good advice from Planned Parenthood. If anything, by making birth control affordable and accessible, Planned Parenthood has prevented countless abortions.
I stand with Planned Parenthood.

I believe it is crucial to take responsibility for your personal health.
Planned Parenthood is a wonderful alternative to traditional doctor-​patient facilities. Everyone at this facility was very kind and understanding and (like others) my nurse practitioner was wonderful in explaining my options and why certain tests are done certain ways and what I could expect in the future. The facility was clean and tidy and everyone I came into contact with was professional and nurturing.
While I in no way agree with everything that Planned Parenthood does as an organization, I do not believe that this should diminish the impact and education this group imparts on the general public on a daily basis.

I have to say I agree wholeheartedly with every review on here.
The facility was clean and attractive, and the staff was friendly and kind from front desk to check-​out. The whole thing felt woman-​centric. While that should be a given, it I have found that many GPs don’t offer such a positive care environment.
The stand out was my nurse practitioner. She not only listened — her relaxed demeanor immediately put me at ease. She also gave me the time I needed to express my concerns over some previous, entirely fear-​based medical «advice» I had been given by my former GP. All in all, it made the annual as nice and pleasant as it has ever been.
I will be going back.

Nothing but great reviews from me across the board. Nice, friendly and helpful staff. I even went on a busy day and was still greeted with a nice cheery person, had a very nice nurse talk to me at length about my medical concerns, I didn’t feel rushed and I didn’t feel like I was treated like a number. My nurse practitioner was great. She put a lot of my worries at ease and gave me some great alternatives involving my health and my well being.
I go there because I support the beliefs and the reasons why we need medical centers for Planned Parenthood. I am a mommy, never had an abortion, but am a pro-​choice mommy. Not everyone will have my same choice to make. I can no longer have any children, I had a tubal done, but still come for my annual exams and testings. It’s affordable, ethical, I don’t feel rushed, I don’t feel pressured and I feel safe around the staff and facility.
Thank you Planned Parenthood for being available.

I went to the Ben White location for the first time today to get my yearly exam. Everything about it was wonderful. I can’t say enough nice things.
–The facility is beautiful. It’s brand new and clean, but not too sterile looking. There are plenty of windows and the place just felt comfortable.
–The woman who greets you at the door and lets you in is super sweet and smiley. The staff at the front desk is friendly as well. None of those «I hate my job» sort of looks. They make you feel comfortable.
–Monique, the woman I met with, was so wonderfully sweet and attentive and patient and down-​to-​earth. She answered all my questions. She is very friendly and funny and I just wanted to hug her! She really took care of me.
I left this location feeling like I was cared for and respected. I give so much credit to the people who work at Planned Parenthood. I’ve had hoity toity doctors and I’ve gone to free clinics/​Planned Parenthoods and MY BEST experiences are always at the free clinics and Planned Parenthoods. This location is great and I highly recommend it. Just be aware that you might have to wait awhile, but that is expected of any facility like this.