AutoNation Toyota South Austin

I had never owned a newer car, and always had car troubles. I was excited to purchase a certified pre-​owned Toyota with a 5 year warranty. After settling on the vehicle and price I was waiting to pay. The salesman approached me and said, «I’m sorry, this vehicle isn’t certified pre-​owned so I need you to sign this paper.» I should have dropped the deal at that point, but I was stranded and really needed a car. The salesman assured me that the car was in good condition and that Toyotas run forever, etc. So I went ahead and bought the car. Since it wasn’t certified pre-​owned and had nothing but a 30-​day warranty I paid at least $ 1000 too much for the vehicle. I have owned the car a little over a year and took it in yesterday to get serviced. The mechanic told me there are a plethora of things wrong with the vehicle, requiring $ 2400 worth of work. Do not buy a car from this place! They will take advantage of you wherever they see opportunity.

After my visit at Auto Nation Toyota, I won’t be visiting any of the other locations. I am generally weary of service at dealerships. I have had some good and some bad experiences at various Toyota dealers around Austin and Chicago.
I went in for an inspection and knew that I would need several things fixed in order to pass. I was expecting the worst. We discussed trying to keep the costs down. I had window stripping replaced, the bumper reattached, four tires replaced, alignment straightened, and 4 lights replaced. I expected that I would pay over $ 1000 once all the needs were addressed. My bill was surprisingly less. The parts technician and my service tech both came to speak with me about my options with the different tires. I couldn’t be happier with their communication.
The service waiting area was better than most. You can see the techs working on the cars through a large window.

I think I just enjoyed buying a car… I think. I think I’m more shocked at how easy the process was, so that makes me think… was it really JUST THAT EASY?! Did I really just roll up in here, say this is what I want, and they said sure, here you go? Because that’s totally what just happened.
I knew I was in the market for a new car. I had it narrowed down to a 4Runner and 2 others. So I went to look at the 4 Runners at AutoNation Toyota South Austin. They had the exact model and color I was looking for and I really liked the car. They were fair and to the point from the get go. They didn’t hassle me, pressure me, and listened to what I had to say.
There was even a point they asked if I was positive my large dog would fit into the back. I had mentioned that I wanted a new car with a back roll down window for the dog. They said I could bring him up to make sure he fit. Wait…“you are OK with me taking my dog and inserting him into the back of this brand new car… for real?“
I really enjoyed the salesman Raymond, the manager, and even the finance guy. The gal who explained the aspects of my car even hooked up my bluetooth for me! They washed the car, filled it up with gas, and have followed up on it many times.
I would recommend them to anyone who wants to ditch the BS of typical dealerships and the pressure. I’m excited to continue to give them business through the future!

We had a great experience buying our new car at this location. We worked with Oswaldo and he helped us every step of the way. I would recommend buying a car here.

We stepped on the lot a little after 3pm on a Wednesday afternoon. We only looked at one truck and only test drove that one truck. We signed all the application paper work and had agreed upon a payment a little after 5pm. We were told there were a few people in front of us and that there was 4 finance people so it shouldn’t be too long of a wait. Fast forward 4 HOURS, two antsy and very hungry children and we were STILL waiting to sign paper work with the finance department, after being told numerous times it «wouldn’t be much longer». I understand things get bogged down but just be honest and tell me so that I can plan accordingly. The sales manager came up to us a little after 9pm with a different payment amount than we had originally agreed upon and he told us «its only a dollar a day» after we told him that was not an acceptable payment. They got the payment back down to what we had originally agreed upon and told us it would be 10 more mins. to get the paper work in the computer. We left there shortly after 9:40 pm NOT in our new (to us) vehicle as there was an open recall on it and they could not verify if the recall had been taken care of. If the vehicle is on the lot you should know if the recall has been taken care of as there were several trucks marked «open recall this vehicle not for sale». They gave us a loaner car and told us they would call us in the morning. Lunch time rolls around and we have not heard a word from anyone, not our salesman, not service, no one. I called and was on hold with the service department for 11 minuets before being transferred to voicemail. My husband ended up having to go down there to actually speak with someone about the status of our vehicle.
I love our vehicle and I love Toyota but we will NEVER step foot on an AutoNation lot again if this is how they do business.

Surprisingly nice and helpful salesman named sonny, estimator named rigo, and finance guy Loren.
Usually car guys aren’t the nicest and are sleazy.
We bought a new sienna and got a great rate on my loan.
Painless process. They even showed us how to use
All the cars features.

Nice selection, willing to work with you. Ask for Tom — he’s patient, knowledgable and friendly. All around good experience.

I first went to automation Toyota in 2014 to buy my first car, a really cute 2013 Toyota Yaris, I was so excited that I bought every coverage that they offered me. I was really happy with my service, apart from the quarterly battle with the service department on what was and was not offered in my pre-​paid maintenance package. A year and a half later some guy ran a red light and totaled my beloved car. Turns out that I didn’t actually have GAP insurance out of the various plans I bought, I wasn’t even offered the insurance when I signed.
I was told by my Toyota financial lender I could go and speak to the dealership, roll my negative equity into a new car (since the debt I carried over wasn’t much) and continue to make payments. I made an appointment that week, saw a really lovely 2016 Corolla and then was promptly informed that I could not get a car from Toyota unless I had 2k to put down. Well after getting hit by a vehicle who didn’t have the sense to stop at a red light, a college kid doesn’t exactly have 2k just lying around in these situations. They ended up asking me the most I could put down now on a used car. I made the mistake of saying $ 500 and the dealer who now was losing his commission began to point me towards the door. Saying that I’d have to just continue to make payments on my old car. And that they simply could not work with me if I did not have the 2 grand. I ended up feeling betrayed by the very dealership that sold me my first car. I had an excellent credit score, a good job, and made every payment on my Yaris on time. It wasn’t my fault that I was put in this terrible situation if anything I very much blame Autonation for not at least offering me GAP Insurance on my Yaris when I bought it, they sold everything else under the sun! The least they could do now was work with me to try to get a car. So I left I went to Chuck Nash got a 2016 Chevy Cruze at a lower interest rate and put zero down.
Moral of the story: Don’t waste your time or hard earned money here you want a Toyota go somewhere else. You will honestly get a better deal and have a more caring dealer who does not just see you as a number. I know for a fact they saw me coming when I first bought my car and honestly I was naïve enough to believe that the salesmen here would look out for me. All they seem to see is dollar signs and not the customer.

I worked with Jim Lee to purchase a new Corolla and had a pleasant time working with him, however the financial services were lacking greatly thanks to Lane Tate.
Lane Tate refuses to call back either me or my father, who couldn’t believe I was not receiving the necessary post-​purchase paperwork and help finalizing the payment plan. When signing with Lane, he did not explain how I would be receiving billing statements or even the APR, which are very important details.
I asked Lane when I was signing if he would forward the necessary information for getting my vehicle insurance moved over to the new Corolla (VIN number, ODO, financial services address) to my auto insurance company, and he never did it. I’ve left him a message on his cell and work phone. I’ve called Jim Lee numerous times to get a hold of Lane and he said he would let Lane know when he got in, but nothing.
Unprofessional.
And after reading equally trash reviews of Toyota’s financial service department, I cannot expect to get the call about my license plates or anything else Toyota owes me. I’ll be making an angry visit to the dealership in person.

This was the best car-​buying experience I can remember without having to rely on an insider relationship. Caps off especially to salesman Jim Lee. Jim appears to be the genuine article and I recommend him to you. The price was right, they brought me good ideas on my purchase, offered me good finance, and fixed anything I asked for. Every dealership has good days and bad, good deals and bad, but I feel I really got a good one at AutoNation Toyota.

Just bought a used Honda Accord through them. Was rear ended just 5 days earlier and my favorite car was gone. I was heartbroken. Didn’t know where to begin, all I knew was that I wanted my old car back, my trusty Accord. Started with their online sales and then set up a test drive. The entire process was easy and fast. Aaron J helped me through most of it. I knew exactly what I wanted so that helped make this short and sweet. No pressure. Left me to look at the car and think about it. We discussed a price as expected and they worked with me to make it a great deal. Overall, they did great to make a typically difficult and painful process entirely painless. Next time I need to get a new ride, I know where to come.

As far as my experience in the process of at dealership experience and actually buying a vehicle, it was relatively stress free and enjoyable although a naturally long process. I give them an A.
Good sales person, Jordan was his name. Strait forward and honest. Be prepared for some bartering as it is always necessary.
The finance guy will try to sell you extended warranties and you should go into that wary, as the odds (just a matter of probability) are you will spend more than save. Nothing against these individuals, it is their job and some people will like the peace of mind.

Very nice staff and shopping experience. Tom is our sales person and he is very kind and helpful to make the purchase smooth. Highly recommend Autonation South Austin!

Terrible Service
Throughout the buying process they were extremely helpful and very attentive… but once they have your money, forget about ever getting any use out of them again.
I paid a considerable amount of money for a special extended service plan which included free «pit stops» (top offs on fluids, air in your tires, etc.) and several other benefits. On the one day I pulled in for a «pit stop» I was told the entire process would take 5 minutes… yet when I pulled in I was flagged as a «non-​appointment» and made to wait several minutes before anyone would even acknowledge me… I went ahead and left.
Just this morning I attempted to schedule a regular service/​maintenance appointment… first off, it takes forever to get through. My first phone call was cut off and I did not receive a call back from the service agent. On the next phone call I was able to BEGIN to schedule an appointment… when I inquired about a loaner car (I was promised this) I was transferred to one of their famous «service agents» and it went straight to a random Sprint voicemail… way to go AutoNation, making it impossible for your customers to schedule follow up service appointments.
Overall I am shocked at how terrible the service has been — at this point I am almost willing to pay out of pocket for my own service needs from a reputable mechanic rather than rely on these people who do nothing but ignore and give you the brush off.
Initially, I would have recommended AutoNation to all of my friends and family for their car buying needs… but after seeing how they hang people out to dry once they have their money I would never in a million years recommend this place to ANYONE.

Wow. This place is something else. Came here for an airbag recall — was hoping they would make it easy seeing as it was Toyota’s fault. This place looks and functions like Beetlejuice’s Neitherworld waiting room!!! It’s packed with people that have been there forever and no one seems to know what’s going on and they seem totally ok with that. I made an appointment that wasn’t honored, was given and «agent» that didn’t know my car was even there after a day, stuck on hold forever and then someone would pick up and disconnect the call… Then no one would answer. I’ll never be back!

Our experience with our Sales guy was okay. Really took a turn for the South when we had to work with the service department. A couple of things were wrong with the car and they said to make an appointment to fix it in a week. We did so. Over the next month we kept calling them every couple of days to see when it would be done. On the rare occasion we talked to someone they would always tell us that it was ‘almost done.’ This happened for a month until one day out of the blue they said they were waiting on a part from Japan to be manufactured and the car wouldn’t be ready for like another 3 months. We picked up the car a couple of months ago now and they still haven’t heard back from them as to when we are going to finish the work to the car and probably never will
TLDR: AVOID THE SERVICE DEPARTMENT HERE LIKE THE PLAGUE.

Wonderful service as always from mr. Coy, who has always taken care of our Toyotas. He knows that the safety of our family comes first and does not hesitate to check out things at my request that will show there head in the future. We grabbed the tire deal this time, along with a big service. I have absolute faith in him taking care of my family. If he ever leaves, we will follow him to that dealership. A rare find!

I’m leaving this here because the «leave us a comment» email address is invalid and there is no email or contact information available on the website. Every link that says «Contact us» is invalid, so this is the letter I planned on emailing over before it was rejected due to an invalid address:
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I just wanted to provide some feedback on my appointment today and hopefully this can help assist you in optimizing your operations in the future.
I came in for my 3:15p appointment to get my car inspected for registration renewal. When I arrived a few minutes early I was told that the service men I was assigned to (Edgar?) was at lunch and unable to be located, so Carlos assisted me in checking in my vehicle.
It wasn’t until after 4:00 that I noticed my vehicle was parked outside and looked ready for pickup. We approached the customer service desk and asked one of the receptionists if the car was ready and where Carlos was at. They were unable to find him and we waited 15 more minutes until one of the receptionists went in back to search for my car keys. We never saw Carlos.
We had to inquire if the car passed inspection because no one gave us an update of the status and results. We did not pay and leave until 4:30p. When I got into my car, the paper covering for the floor at was still in as well as the orange marker numbers on the dash. I am unable to attach photos on Unilocal,but will gladly provide the photo taken if there is a valid email to send to.
We’ve been there twice before for service done at your dealership this has been cleaned up before I’ve entered the car. My husband and I left very disappointed because of this lack of customer service and carelessness that we experienced.
I should also advise you to updated your information online and through your automated emails, the address provided for comments is also invalid.
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Their financing department can’t seem to get their act together. Excuses, lost contracts, calls not returned, you name it. Meanwhile, we have had this car for nearly 2 months with no statements, plates or registration in sight. It seems simple enough to want to start making payments on a contract both parties agreed to, but these guys can’t seem to pull it off. Will we ever get our plates?
and your cut and paste reply below is not appreciated. We want real results.

The worst service we have ever experienced. We made an appointment several weeks in advance with AutoNation Toyota for a recall repair on a Toyota Corolla. When we took it in, they took the keys and said they would call when it was ready. Two hours later they called and said that they didn’t have the part — a part that they knew about since it was a recall. The next day we called to ask what the deal was, and they said they were waiting for the part to come from Houston. A day after that our car was still there, and they said that the part was backordered nationwide. We still haven’t had the repair done.
It is amazing that they couldn’t simply tell us that they didn’t have the part before we took the car in. Or at the very least when we got there for the appointment. Worst service ever.
Our previous experience here was equally lame — ridiculous over charge for a tune-​up and oil change. Avoid this place for repairs at all cost. I would recommend Rising Sun Auto on S. Lamar. I’ve taken my car there for years. They are friendly and awesome.