South Point Auto Group

Really wish I checked the reviews before going here, how they are still open is beyond me. DO NOT GO HERE. Terrible experience that still hasn’t ended. I brought in my car to get serviced, already had an appointment and they told me it will be 2 weeks until they can look at it, and it has to stay there with them I can’t keep it until they are ready. This is already unheard of for me. Then when asking employees about the shuttle home, where to go and when it will arrive, instead of answering me everyone kept trying to sell me cars. I have now spent 5 days trying to get ahold of them to find out the status of my car, keep being transferred until I reach a voicemail, and never get a call back

There are just no words in having to describe how REALLY BAD our experience has been with this business! We spent $ 810 in supposedly getting our radiator fans fixed. We drove off and about 2 miles into our drive the vehicle is overheating AGAIN! We call the shop and they said nothing can be done and they’d have to charge more $$$ to fix more problems. This place is BAD!

Only giving one star because zero stars is not possible… Horrible sales experience from the moment I stepped into the door. I will purchase from another Jeep dealer.

I only wish I had checked Unilocal before buying my new Jeep at Southpoint. Too bad there is no way to actually give negative stars. It was by far the worst car buying experience of my life, and what makes it truly sad is that I believe that they both do not have sufficient self-​awareness to recognize their own incompetence, and even if they did, I am sure that they would not care. An absolutely regrettable experience.

I have now been to have my car serviced for check engine like 4 times in a 3 month period. They have yet to resolve the issue and I have spent a lot of money for the «problems» they can’t seem to fix. They have the worst service, they are not accomodating to my time and energy and clearly don’t know what they are doing. I would not recommend buying a jeep, going to this dealer if you have one!!! Avoid south point at ALL COSTS!!!

BUYER BEWARE: We purchased and paid a fortune for our 2014 Dodge Challenger Shaker at South Point. It was a nightmare honestly. We should have known better after having a few struggles and «misunderstandings» during our purchasing process but we chalked that up to bad days and poor sales practices. We signed the papers and have regretted it ever since. If your interested in seeing how Southpoint works feel free to read our experience listed below:
9÷1÷14 — Car purchased.
September and October 2014 — Found several issues with car. Crooked trunk lid. Scratch in hood that someone tried to buff out. Hissing sound coming from the dash on the driver’s side; only happens on Satellite radio. «Key fob not detected» message coming up on dash occasionally when trying to start the car.
November 2014 — Contacted South Point Dodge with issues. I was told to bring it in so they could look at it; without a car for the day. Went back in the afternoon and they made another appointment for me to drop off to fix issues.
11÷7÷14 — Dropped off with Kelley Haney at Dodge. Given a rental until repairs completed.
11÷10÷14 — Picked up car. Scratch fixed. Trunk lid better, but new damage to the molding around trunk lid. Kelley said that they were unable to duplicate the noise. Did run a computer update though. I was asked to test drive another Challenger to see if the noise was normal to this model of car. I did this, but the other Challenger made no such noise. I was then told to take the lead mechanic on a test drive to show him the noise. He admitted to hearing the noise. After arrival back at South Point, Kelley said that they were too busy to deal with it right now and she would call me to make an appointment after Thanksgiving. Never heard back from anyone.
11÷11÷14 — 1÷1÷15 — Hissing from radio continues every day. Additional electrical issues presented themselves over the six week period. Trouble keeping phone paired to UConnect; constantly drops connection for no reason. Turned the AC controls down and the radio turned up. Driving home one day when the entire radio went blank; no sound, no picture, no AC. Pulled over, turned off car and then turned back on; everything came back on. Contacted Dodge to make an appointment to bring back again since I never heard from anyone.
1÷8÷15 — Dropped car off at South Point with a new advisor, Connor Walter. Was told that Kelley Haney was no longer with the dealership due to personal reasons; may or may not come back. Told Connor of all the issues. Put him in the car and he also admitted to hearing the noise. Given a rental.
Received a call later in the day asking me to come back to show someone the noise because they could not recreate it. After arriving at the dealership, they said that they wanted me to take another Challenger for a test drive to see if it made the same noise. I explained that I had already done that two months ago and it does not. Connor then took a test drive in another one for himself. When he got back, he said that I was right and the noise was not being made in the other Challenger.
1÷10÷15 — Received call from South Point letting me know that my car was ready to go. Went to dealership and nothing had been done. They then said again that they could not recreate the noise. I was asked again to show another technician the hissing sound. After showing him, he replied, «You are complaining about that?» After that comment, I got out of the car and asked to speak to the service manager. Jay, the service manager, just kept repeating that they were unable to recreate the noise. At this point, I had shown 3 separate people at South Point and they all admitted to hearing the noise. Jay refused to do anything about this. I then told him that I refused to take my car until they fixed it. He told me that was unacceptable and he would not give me the rental for any more days. After about 5 minutes of back and forth, he left to make a phone call. After he returned, he said that Dodge had agreed to replace the radio even though, «they could not recreate the noise.» Was told that the radio would take 2 – 3 days to come in and they would give me a call then to schedule an appointment.
2÷4÷15 — After over 3 weeks of South Point not calling me, I called them and spoke with Connor. He said he would look into it and call me back. Connor called and said that they needed some number off the radio before it could be ordered. This was the last time I had contact with South Point.
We have moved our complaints to Dodge directly. Heed our warning, folks you can do better. Southpoint could definitely do better and don’t fall for the «new management» line I found out from a friend that she heard the same thing 2 years ago and then again last month when she went to look at a car. We were told the same thing.

I’m giving the dealership one star, only because that’s the lowest option available.
Last Friday, I went by South Point Dodge. I’m a truck girl — I’ve driven trucks for 30 years — but I’ve been driving a Subaru for the last 18 months to save gas. I’ve been hearing good things about the Dodge diesel, though, so I decided to check it out. I drove to the dealership and it was apparent the sales guys made some snap judgements about a woman pulling in, alone, in a Subaru.
Here’s how it went:
Him: «How can we help you today?»
Me (following him inside): I’d like to pick up some brochures.
Him: «We don’t really have any.» (Looks at another sales guy.) «We don’t have any do we?»
Other guy: «No, everything’s online.»
Him (looks at me): «Everything’s online.»
Me (turning to go): «Ok, thanks.» I start for the door. Silence from the «sales» guys behind me.
Me (stopping and turning back): «What’s your name?»
Him: «Justin.»
Me: «Hi Justin» (I put out my hand). «I’m Elaine.»
Him: Shakes my hand. No further conversation.
Me: «Ok, I guess I’ll just go wander around on the lot.»
Him: «Ok.»
I walk outside, spend about five minutes peeking through windows, and then give up and leave.
He never asked me one question about what I was looking for and why.
If he had, he’d have learned that I was a long-​time truck fan, had once owned a Dodge Ram Charger that I really loved, that I frequently tow an Airstream (solo), and that I previously worked in marketing with an RV dealership. Oh… and that I usually write about my experiences.
But then, the weather outside was a little chilly and misty. Maybe it was just too dreary for him to make an effort.
Good luck, Justin You’re going to need it.
My advice: avoid South Point like the plague.

BELIEVE THE REVIEWS!!! This is the worst dealership I have ever encountered before.
Enrique, the «service consultant» an arrogant, rude nobody who lied about everything from when my vehicle would be diagnosed until it was ready. Even after it was supposedly repaired I had to return because they screwed up the electrical system. I was told it was just a quick fix and once again had to contact the service manager (who was just as arrogant, rude and unprofessional) to get my vehicle out there in hour’s time.
NEVER, NEVER AGAIN

Horrible service dep even if you have appiontment for certain day they still wont be able to get to your ride for a simple electric issue at that

After this whole experience I sent an email to Dodge Customer Service. I received one reply saying the issue would be looked at. It was a generic reply with no specific info about my situation w/​Southpoint Dodge. That should have been my clue that nothing was going to happen.
Last week I got an email from Dodge asking me to take a survey about my experience with their customer service in regards to how they did resolving my issue and someone named Tyler. THE ISSUE WAS NEVER RESOLVED AND NO ONE EVER CONTACTED ME!!! I answered every question accordly saying that no one ever contacted me and NOTHING had been done about my situation of being charged twice for the same repair.
The trend of extremely poor customer service is apparently a Chrysler/​Dodge issue, not just a Southpoint issue.

Poor service dept and sales dept. I just dropped off my vehicle and was stunned that they asked me sign off that they wouldn’t be responsible for damage to my truck or personal property in my vehicle in there hands… and about 30 mins later I notice my truck sitting outside the shop, windows down and key with a big yellow band on it sitting on the dashboard!!! Furthermore, when I purchased said vehicle they tried to sell it to me for 2000 OVER the price they had it priced online. What a bunch of scams! HELPFUL TIP: before buying a vehicle, GOOGLE VIN #, that’s how I found that ad!!!

If it were possible to give negative ratings on Unilocal,South Point Dodge would have earned that rating today.
I called this morning about having a copy of a key for a Jeep made.
The Sales Person transferred the call to the Parts department.
The Parts department person on the phone quoted a price of $ 215. The price included the cost of the key, as well as the programming of the key to my specific car. That price is a rip off, but it’s also about the same price as every other Jeep dealership, so I wasn’t surprised.
I was swamped with work today, and had a friend willing to drive my car down to South Point Dodge to have the key made. I gave her about $ 240 just in case tax pushed the quoted price higher.
She called me that afternoon to tell me that, after being re-​directed to several different departments over the course of an hour, and finally reaching the Services department, they were trying to charge her closer to $ 300.
I instructed her to leave, and called them.
The Sales Person re-​directed me again to Parts (not Services).
Parts again quoted about $ 215, which included both the price of the key and the programming. When I inquired as to why I was being quoted one price on the phone, and another price in person, the Parts department person stated that they didn’t know what the Services department was charging. He then asked who I spoke to this morning.
There are three major issues with this:
1. The company should KNOW who I talked to this morning. I called using the same phone both times. Any standard call center software integrated with a phone PBX system can automatically record a phone number, as well as which employee picked up the phone. The record of who answered which call can then be updated with what products, services and prices were quoted over the phone.
2. The Parts department SHOULD know what the Services department is doing. Any standard automotive ERP system should be able to provide standard lists of products, services and their respective prices. All departments should have access to that system at a moment’s notice.
3. Talk about terrible customer service. The Sales Rep that answered the phone didn’t know which department to forward my call to. The on-​site staff didn’t know which department to send my friend to. The Parts department doesn’t know what the Services department is doing.
Whoever is running South Point Dodge is an idiot. Upgrade your systems. Train your people. Figure it out.
In the meantime, I’ll take my little key duplication — and future Jeep maintenance and automotive purchases — somewhere else.
South Point Dodge: Morons.

The service department of this dealership is absolutely horrible. Our car has been in the shop for over three months! Having a new car built from scratch would be done a lot sooner. Not only do I not trust their skill and ability to correctly fix our Chrysler, their customer service is terrible. They do not answer their phones. They do not follow up on what they say they are going to do. Do not use this dealership for any of your car service needs.

Service Department could be the worst in the entire region. I should honestly give myself one star because of how many times I went back out of convenience. Every single time I am yet reminded again why I need to travel to another dealership. No attention to detail, very poor service. I have a warranty repair on my Ram headlight that I refuse to let them fix for FREE. Just to give you an idea. No idea about the sales dept, but if service is any indication of the management… you will only feel regret after.

Horrible Service Department! Regrettably I have had to endure their incompetence for over a year every time I have a recall issue that is required to be fixed by the dealer. Overall the worst service I have ever had to deal with, due to them not being able to fix my truck in a timely manner and losing the keys and truck when I showed up to pick up to take somewhere else since they had not started it after having it for more than 5 hours! Beware of doing any business with them ever! Avoid at all costs

Let me premise this by saying this is specific to repair services. WORST EXPERIENCE EVER DO NOT GO HERE FOR REPAIRS IF ZERO STARS WAS AN OPTION I WOULD’VE CHOSE THAT!!! My experience started on July 3 and around 1230 PM. After my ignition locked up on me, I had my truck towed here at the advice of my warranty company. Discussing my situation with Jason service adviser and making him aware that I would be unable to get a rental until my issue was diagnosed. I didn’t hear back from them until Monday afternoon around 530 pm four days later. After hashing it out between the service department and my warranty company i was told the repairs would only take a couple hours and my truck would be done Wednesday afternoon, i get a call around 545 pm, «sorry we’re backed up wasn’t able to get to it today». Same story Thursday. Friday i’m told they’re waiting on a part it’ll be done today. NOPE, Saturday afternoon i’m told it was the wrong part, they’re getting the right part in today, it being closed on Sundays i wasn’t able to pick my truck up until Monday afternoon 7÷14÷14, 11 days after i dropped it off. When i asked what took so long i was told they were understaffed. I then inquired if every cars shop time was 11 days. All i got back was stunned look of confusion.
So i get to the dealership and they bring my truck around and as soon as I start inspecting the outside of my truck, I look in the bed i see stuff from my toolbox thrown about. Before i left it initially i made sure there was nothing left out in the truck front or back and that my toolbox was locked before leaving. Upon further inspection i see that my circular saw ($ 80), my bug out bag ($ 400) and a brand new set of heavy duty jumper cables ($ 40) was missing, i mention it to my service adviser, and after about 30 minutes i get a manager of some sort. He starts to say that i signed a waiver and they were’nt responsible for items in car, so this guy basically said he didn’t give a crap. He says he’ll ask around and see if any staff knows about it. At this point i just chuckled and thought to myself, yeah that’s gonna help. So i guess leaving my truck in he responsibility of a service department, with everything locked, its my fault they didn’t have any security or cameras.
I mention all my concern to the service adviser and all they were able to do was cover 2 DAYS OF RENTAL FEES! Not to mention the head service manager was extremely rude when telling me what they would be willing to do. After i was told to pay the bill and bring my receipt, he tried getting upset with me for doing what i was told to.
Overall, 11 day turnaround for a approx 2 hour job; they never picked up when i called. I had to call repeatedly to check on the status of my vehicle to which they would only call back when i said i was going to come up there. Poor customer service, and on top of all that no accountability for stolen property. ABSOLUTELY THE WORST SERVICE EXPERIENCE OF MY LIFE!!!

This review is regarding the service department:
My experience with this service department was a nightmare, to say the least. I’d recently moved into the area and figured my best bet was to take my car to a dealership. They’d know the car the best right? WRONG. What ensued was a week of back and forth phone calls, incompetence, and straight-​up rudeness. Seriously, save yourself some time and go somewhere else. Not only will they charge you WAY too much, they’ll treat you like they don’t even want your business.

Yeah… No. We do not like this place. Sales people are yuck, service is yuck. My husband is considering not even buying a Jeep next time, just to avoid this place. When you ask the repair people to fix the same thing twice, and each time, they say nothing’s wrong, you start to get really annoyed. Then the third time you go, and finally get someone ‘competent’, using that word loosely, and they get the same thing fixed. Yeah, you begin to see why the service dept experience starts to dictate your purchase decision. We hate going here, but his car has the extended warranty and we can *only* go here. I think that’s the only reason they can stay open. Extended warranties.

The sales department was awful and the service department was worse. I would tell you all the details, but I am still too mad to recap the whole mess.
Please, do not do business with these people.

I researched a mid to small size suv for months. The hubs is a Jeep off-​road guy and I’m a novelty, tiny, colorful, and fun car kinda gal. He said no more imports and I said no to GMC. I found a Jeep Patriot online and started making calls. We talked to the internet guy and he gave me two options. The full loaded one and the base model. South Point was the closest dealership that had what we wanted. We were also trading in two cars so going to Georgetown wasn’t really an option. He was supposed to email us more info before we came in but he said he forgot.
Well, we went in and asked for him. Then waited. And waited. We paged. And waited. Paged again. He walked right past us. Finally, he passed us off to Hollis (our awesome super sales guy). He asked what I wanted and picked out a truck. We test did a test drive. We looked at what else was available. We were back in his office after 30 minutes of all my questions. He went back and forth with his boss about the pricing and trade in values. We settled, we didn’t feel we got screwed. It was actually right in line with what we wanted to pay. Oh, no that came later at the finance department… four hours later. They said that one of the agencies said I had a zero credit score. The guy asked if I had ever had a credit card or financed anything. Um, yeah, the VW you just got the payoff for? Long story short, the payment they quoted us hours before wasn’t the same when we went to sign the paperwork. They also had most of the info incorrect. They said the wait time was standard with all dealerships. I test drove and financed my VW in exactly one hour (Thanks Boardwalk VW!) so no… its not standard.
So why did we stay?
1. They had the car we wanted.
2. We had already invested so much time.
3. Our salesguy was great.
4. They gave us a good price on the hubs trade in.
5. They gave us a great price on my trade (sight unseen).
They might have screwed us on our rate but they really screwed themselves on my trade. Whatever profit they made for the rate got eaten up by my bug. I can pay off my new car early to get out of the interest rate but they paid about three grand more for my trade than it was worth.
If you’re looking for a Jeep, Dodge, or whatever else they sell… go see Hollis. Call your credit union or bank first so you don’t have to deal with the finance department.
We were supposed to get a gas card for making an appointment through internet sales which we have yet to receive. I signed off on which salespeople got commission and his name was at the top. He didn’t deserve squat.