Clay Cooley Nissan

I can now understand all the negative reviews. I have been servicing my vehicle exclusively but it’s time to wake up and check the invoices. Since November, I’ve spent nearly $ 1300. in repairs unknowingly have «some» of the same repairs. Which brings up the question, were the repairs actually done?
Well, today was another day.
I returned for a re-​inspection because my car didn’t pass because I was told the check engine light came on. I informed them that I had the work performed last month ($ 500.) I was asked to drive 50 miles to reset the sensor. Nearly 2 hours later, I was asked for another $ 18.50 until I informed them it was paid yesterday.
I could have made a scene…
My letter of resignation from Clay Cooley is now in the mail.
Adiós!!!

What in the world is going on with this place? We are still waiting (going on a week now, after MULTIPLE requests, thru the operator and sales) for a return call from the service department manager. Maybe his name is Robert, maybe «Robert» is a made-​up name for someone who really doesn’t exist — who knows. We spent 4 (4!) hours in their loud, ugly «waiting room» (with talk shows blaring at 90 dbs on the TV) after being told the wait would be 2 hours and left after being crookedly charged by «Chris» for a service we did NOT request.
*****
Update: Well, after actually considering retracting my above review, since reading the many many other bad reviews of them on this site, I just have to suggest to people to avoid Cooley Nissan altogether (or whatever they call themselves now), and if it’s too late for that, consider calling your bank to stop pay on their unjust charges. Good luck.

Great service on my second Nissan Altima. Love my car the way it handles the hill country roads. Probably go for a third eventually.

Well, I would say it took 3 months to fix a broken seatbelt receiver, but I would be lying because they never actually fixed it. Took it in to the dealership twice with appointments. Called numerous times to check if the part was in yet and given very vague answers suggesting it was on it’s way. Three months later, had to bring the car in again since after I talked to a manager, I found they had no record of me even bringing my car in. Started down the same vague road when I call to see if the part was ordered and no record of the second appointment either. We’re going elsewhere after this waste of time and still unsafe seatbelts. Bahhh!

Screw these guys. I’ve been in the auto industry for 10 years and every game they could play, they did play. It was actually funny to see them try the «take it home show your wife» bullcrap. They never gave me a real price, the car I wanted to buy no joke looked like someone had been doing donuts in the mud. The 4 people I dealt with including the manager were laughable in their sales tactics. Also the dealership was grungy and depressing inside. Do yourself a favor and never go here for anything, go see Jeff Alberto at Round Rock Nissan if you want someone who wants to help you and take your money.

If there was a negative rating of «Hell No» that is what I would assign to this review.
Avoid this car dealership at all costs, do not get drawn in with the «deals».
WHY:
1. The sales department actively takes advantage of those who might NOT possess negotiation skills
2. The sales department actively lies to their clients by reneging on the deal and strong arming you into a contract.
3. The sales department is a complete hands off group, if you have problems there are NO solutions and you are simply stuck with the problem.
AVOID. AVOID. AVOID.

I got an envelope in the mail that looked important. Printed on the outside were:
«NEXTDAY: VERIFIED FAST-​TRACKED MAIL»
«SECURED ENVELOPE»
Inside the clear film on the front of the envelope, you can see what appears to be an important form, in the layout of a W2, which we’ve been getting a ton at this time of year. Nothing else on the envelope indicates what company it is coming from.
But open it up and what do you get? An ad. Clay Cooley sends these deceptive mailers out every few months. If they’re willing to sink this low to get you to open an envelope, how low do you think they’ll go to meet their quotas?

I have had my lease 2013 Sentra for almost 3 years. I got the car when this location was Southpoint Nissan and the customer service was amazing! Since the change in ownership I have received nonstop calls about purchasing a new Nissan. I’ve told them every time that I am not in the market And asked them to please stop calling me! I am literally being harassed. There was a 2 month period where they called me EVERY day. It stopped for about 9 months, and I guess since my lease is up in April, they have started calling me everyday. It is so uncomfortable that I pay to have my service done other places rather than suffer the nonstop harassment at the dealership where my services are included in my monthly payments. They’ve now started texting me since I won’t return their phone calls! I love my Nissan, but absolutely can’t believe how disrespectful and pushy this dealership is. I feel like I need a restraining order against them.

Well nothing has changed in the service department this is my first time back to get service since I bought my 2015 rogue in July I’ve been in line for 15 minutes the service people are talking to each other and no one had come over to see what I need no one has even smiled or acknowledged me in any way I am moving to north Austin soon and I will find another Nissan place to take care of my car this is the worst customer service all they want to do is sell you a new car then they don’t care anymore it’s now been 20 minutes still no one just walking by still nothing

I came in for a transmission fluid flush for my 2009 Nissan Altima coupe. Only Nissan will touch the transmission because it has too much faulty problems. I was originally quoted for $ 200 over the phone for the service, $ 100 for the fluid and $ 100 for the labor. The service cost me $ 300 which was $ 100 more from the original. 2hr labor for $ 200.
My car started to have weird, loud noises after a few days. I took it back to the dealership. It took them 4 days to look at it. They did give me a rental for free. They couldnt find a problem with the transmission that they worked that and found other problems thought. They quoted me for over $ 1700.
I am currently getting a second opinion from a trusted stand alone mechanic that is not part of a dealership.

This place has the worst customer service. They had me come in on a Saturday saying I was approved for a vehicle. I waited over 2 hours and I didn’t even get the process started. They said they would call me, it’s been 2 weeks and nothing. I just called… they were rude and said they would get back to me and still nothing.

They get a two because they were fairly quick with the work performed.
They only get a two because they have no problem trying to stick it to their customers with labor. They tried to charge me $ 220 for labor just to replace the oil cooler o-​ring which has one nut behind the oil filter. It is literally a 6 minute job once the truck is in the air and I paid for an oil and filter change since they were taking the oil filter off also. They agreed to drop the labor to $ 100 once I challenged them on this and the rest of the labor. Even after they dropped the labor costs, my total labor costs for the work I had done cost was $ 400 for 1.5 hours. and $ 140 dollars just for spark plugs. I was a dealer tech in my late teens and early twenties. This is a great reminder of why I usually do all of my own work.

Worst. Car buying experience. Ever.
I came in knowing exactly which car I wanted, including the trim and color. Yet somehow it took FOUR SALESMEN and FIVE HOURS to sell me a car. During the whole process they were utterly incompetent, telling me about features that don’t exist and refusing to accept my guaranteed offer from True Car until I got up to walk out.
Of the four salesmen who spoke to me, three told me that they hate their jobs. One — when I informed him that the features he was describing did not exist on the car I was purchasing, or indeed on any Nissan — had to Google to find out I was correct, and then admitted that he’s not really a car person. Another, in an attempt to keep me from leaving, spent an hour explaining Physics to me (I have a PhD in Astrophysics, but I’m a woman, so, y’know). A third — who had only been working there a month — told me he had taken the job thinking he was going to be the only honest car salesman, but had immediately become as corrupt as the rest of them.
Yes. A car salesman — in the process of selling me a car — flat out told me that he and his colleagues were dishonest. Ironically, that gives him points for honesty, at least.
He wasn’t wrong. In the five hours I was made to wait, I was lied to repeatedly. «Your file is on top of the pile, you’re totally next up» I was told when in reality there were four hours still to go.
I got out of there at 10pm with a loaner car, as the one I’d purchased was a dealer trade. The next day — while I was in the middle of moving house and therefore kinda busy — Mr. Physics Teacher called me to tell me my car was ready. So I drove all the way back down there, only to find out, haha, he was only kidding, he just thought I’d like to hang out in the dealership some more. When it became apparent how inaccurate a word «ready» was, I left to run some errands. Apparently this got their attention, because I did get some panicked phone calls and a text from a manager. I did the right thing, though, because it turned out I would have been waiting two and a half hours.
So I finally got my car! End of story, FINALLY, right? Haha, nope.
The car they sold me has that keyless entry thing and push-​button start. In theory. Two days after I bought the car, one of the keys stopped working. It wouldn’t allow me to unlock the car at all. I was busy, so I switched to the spare thinking I’d go back and sort it out in a few days. Two days after that, the second key stopped working. I now could not get into my car at all, let alone start the engine. So I called the dealership. Mr. Physics Teacher tried explaining to me how to open a door and then gave the priceless advice: «Bring the car in and we’ll take a look at it.» I informed them that if I were able to do that, I wouldn’t be talking to him.
After several hours of being trapped outside my car I did eventually get through to the service manager, who was much more polite and fixed the problem. And yes, it turned out they had indeed given me faulty keys: I do in fact know how to open a door.
It took about a month before they told me (by snail mail) that my license plates had arrived. When I went in to collect them, they attached the rear one, and then the guy looked panicked and said he had no idea how to do the front one, and neither did anyone else there and aaarrgh you’re on your own. It’s as if they’ve never sold a car before (and perhaps they haven’t, they’re not very efficient about it). I still don’t have a front license plate (Texas is a two-​plate state).
Oh, and financing was shenanigans too. I didn’t want to finance, by the way, but I was told I had to or I’d have to pay an extra $ 1750 for the car. In hindsight I wish I’d walked out at that point, but I sighed and signed, reasoning I could pay it off immediately. Ha. For some reason, they couldn’t/ wouldn’t tell me how to make payments. The phone number on the finance agreement is a wrong number. It took some Googling to find out there’s a handy website with a really obvious URL that I’m sure they do actually know, so I’m not sure what’s going on there. Maybe they’re making a fortune on late payment fees?
I don’t think I’ve ever heard someone say they *liked* a car dealership per se, but this one is almost comically bad. If your idea of comedy is giving up half a day and handing over tens of thousands of dollars for a faulty product. LOL, the hilarity.

Just when I thought previous visits to Clay Cooley Nissan could not get worse.
This dealership just plain sucks at everything. The only saving grace here was my service guy Saul, who had a grip on what was going on there and was always apologetic and HONEST. Well, he is no longer there. I was told its an «all new staff.» Good times.
I recieved a notice that they had been trying to reach me regarding a factory recall for a timing chain etc, (and that if I didnt get my car in by October 30, it would no longer be covered). Well, I never saw the first notice, and freaked out and got an appt right away.
I took off work, made my way through crap traffic at 9AM to arrive on time, wait 25 minutes, and then to be told «huh, you don’t have any recalls.» I explained I got an email the day prior stating I had to bring my car in ASAP. The response I got was «hmmm. that’s weird.» I showed them the email, and they said «yeah, that came from our dealership, but you didn’t need to come in.»
Geniuses. I’m so glad I lost almost 3 hours of work today for them to be completely incompetent once again. I will never use this stupid dealership or buy a Nissan again.

Robert the director of the service department lied to my face. He told me he needed to charge me twice to do a diagnostic because my vehicle had two different issues. I needed to pay $ 260 to just have a diagnostic done on my vehicle. Ridiculous! I took my car to the Nissan in San Marcos instead. I was only charged one diagnostic fee which was $ 125.
The customer service is bad too! I had to wait 15 minutes for someone to help me. They were supposedly busy but I found out they were eating breakfast tacos in the back.
Another customer was waiting for the parts department employee but he ended up leaving because he saw everyone (including the parts rep) was in the back eating breakfast tacos.
Very unprofessional!!!

I can’t speak for the sales team, because I came by for service. I drive a Nissan Altima Coupe and the headlight was out… lots of condensation in the headlight. The rep I worked with, TYLER, was incredibly helpful, honest, and professional (even when I balked at the price for replacement!)
He waited while I called around for cheaper rates and options, and when I couldn’t find a better spot, he ran in to see how long it would take to get it done.
When I say he ran in… I mean he was full-​on sprinting around looking for answers. Meanwhile, I sipped water in my air conditioned vehicle. I read reviews, and this dealership has some bad ones… but if you’re needing assistance with your Nissan, I’d highly recommend the service dept. :) They lost one star for not having my part in stock… just a headlight replacement… but everything else was great. HIGHLY RECOMMENDED.

Had extensive warranty work (traction battery replacement) done on my 2011 Leaf. Right from the first call in, everything was handled promptly and professionally. Daniel Sanchez was my service advisor.
Service is where a dealer builds their chops. If my next car is a Nissan, it will definitely be from here.

Went to buy our new 2015 Nissan Rogue. Did some research first and they could not come close to fair market price on kbb, and kbb is known for being a bit high in favor of the dealer. We wanted a moon roof with the SV trim. They tried to talk is into having a third party cut the hole for a moon roof, on our brand new car. Another dealer said they would never recommend that on any new car.
They also tried to tell us the ONLY difference between the S and SV rims was GPS (which isn’t included in either trim). They proceeded to try to sell us the S trim for more than the SV price.
Also, they insulted us saying we shouldn’t be trying to buy extras like a moon roof of we can’t afford it. We have a combined income of over $ 90k with very little bills.
We ended up going to Killeen and it was totally worth the 1 hr drive! Not only are their taxes and fees lower, but they are also willing to deal in a respectable, fair price range.
We got our SV with a moon roof from Killeen and couldn’t be happier.
After the horrible customer service I got from this dealer, I would even gladly pay more to not do business with them. That will never be needed though, since any respectable dealer would sell at a more fair price than this place.
Buyer beware. They will try every slimy trick in the book to trick you into thinking you’re getting a deal when you’re really getting ripped off.

Pushy, unethical, inexperienced, bad service, trashy dealership! Beware!
This place is a joke! Avoid!!! The staff is loud and obnoxious, you walk in and feel like you’re walking into a high-​school locker room. The staff is anything but professional. My sales person’s response to my pre-​approved rate was «oh fu@&, that’s low…» So awkward. Trust me when I say these idiots will try their hardest to oversell you a vehicle and if you do not go with someone who knows how to deal you WILL over pay and be grossly upside down on your vehicle.
After we made a deal on an out the door price, sales manager goes by Z, brought us to financing with a new invoice price… Out the door is final, he obviously doesn’t have much experience with selling vehicles, he tried to bully another 2k out of us, what a moron. We stuck to our price and had to wait for management to step in.
I work for a company who finances vehicles, I tell all my members to steer clear of this place. Bad business, inexperienced staff, you’d be better off making the trip to north Austin or way down to San Marcos. It’s the joke on the motor mile, way different from South Point.

You can’t hide — you might call yourself Clay Cooley Nissan but we still remember you and your bull*%#t as South Point Nissan, and you’re still up to no good. I’m copying my review that I just posted at the defunct South Point page here so that everyone can be warned.
I would give it negative stars if I could. I would charge it money for being the worst business on the face of the planet, if I could.
I bought a Nissan Juke at the end of 2010. I love my car. I hate Nissan. I.Hate.Nissan.
For the last year or so I have received phone calls every couple of weeks (EVERY COUPLE OF WEEKS!) from folks wanting to know if I want to bring in my Juke for service, if I want an extended warrenty, if I want to do I don’t know, something, anything that costs money. I tell every person who calls, politely, to take my name off the list and never call me again. Then I get another call.
I finally found out what happened. NISSAN SOLD MY INFORMATION to third parties trying to make a buck off my purchase. I HATE NISSAN. They will never take me off their list, because every time they sell me they make a little scratch.
Tell me, Nissan, you miserable shits, is the tiny bit of money you are getting worth the basic humanity that you are selling out? I will use every tool at my disposal to let people know that you are the lowest most cretinous ethically defective sleazebag dishonest scammers on the face of the earth.
Don’t buy a car here. Ever.
Update: While I was writing this review — they f$#%ing called me again! From this number: 210−908−6417.