The Grove at City Center Apartments

I needed an apartment in a hurry and stumbled upon these apartments. I met and worked with Goran throughout the process and he was easy to work with, quick to respond, and always pleasant and helpful! He and the management went above and beyond to help me move in as quickly as possible and I was thankful! The apartment is comfortable and everything is newly renovated, it’s great!

I’m new so still reserving judgement but a few things to note for those looking for an apartment:
— There is no clubhouse, the website still falsely advertises this. The space is used for office space now, which I think is a bad idea as other apartments in the areas have clubhouses and it would be a nice addition considering the similar cost.
— I’ve been here a week and my neighbors are constantly (x3) leaving trash in the middle of walkway – not sure management has adequate repercussions in place to ensure that everyone is considerate and respectful of shared space. In general, I see a lot of trash strewn across the parameter of the property littering is cool here I guess.)
— Door locks are poor and really need updated to ensure safety of each individual unit
— Bath tub is old and has been painted! Yes, painted. Paint peels off in places and if you actually clean it and use it I’m sure it will peel more. However on move in inspection they write the «chips» in the tub as being there… making it seem any extra «chips» (i.e. damage) you’d be responsible for… not sure this would be legit as it’s a painted bathtub! And cheap paint peels even if you take care.
— Window in apartment is not sealed – glass pane is not attached to metal frame – making it not only a security issue but also an energy one as AC and heat can escape more freely (as well as outside heat/​cold can enter). Not that this makes a huge difference as windows are significantly old (single-​paned) and thus not very energy efficient.

this is the worst apartment complex i have ever lived in and i lived in many complex the new management is worst than the old one, i have one remote control and j need a second they are going to let me know i can’t get a second one and if anything happens to the next one its $ 75 dollars, my name is not in there system on the gate, and i have a dallas number they are going to tell me they cant program it to my cell phone number, so i ask someone and the person said all they had to do is put the number one in front of your number, the wash room as no space for your soap fabric softener, and dont even get me started on the roaches in the apartment the lady in the office sah they guy come out on thursday, clean my stuff out turns out the people come on wednesdays, if you not living here already you should think twice before coming here, they shot someone in the complex call to ask about they all giving you crap story look like they never heard of the news kmt.

The complex recently underwent a change in management, and thus far it seems like a great company. My fridge was on the fritz last Saturday and was not working. We called the office and the office staff said they would get a hold of there service technician. The technician called me within about a half hour to give me an update on when he could be out. He gave me an estimated time of arrival, and came to my apartment at about 7pm on a Saturday night. I was very impressed that they really treated me like a priority, and understood that a fridge full of food was an emergency.

I first applied on 11/​23/​2015 and paid $ 260 for the application for a one bedroom apartment. I had to dispute some things that popped up on my background check. The dispute went through well, and on 12/​15/​2016 I went in after receiving a phone call telling me that my rental application had been approved and I needed to fill out the lease paperwork.
Upon arriving I was told that my paperwork could not be found, and I needed to apply again. I did so, and paid two more application fees of $ 100 each. I asked the employee Goran if my $ 260 would count towards my rent, he said that all application fees would count towards rent if I got accepted. The background check failed again, and I had to dispute it again. Finally we were accepted.
A week before our move in my Fiancé and I went to inspect the apartment. Goran refused to show us the apartment because he said it was not sparkling, and there maybe stray leaves inside. That was annoying but there was nothing that we could do about that. We said fine and opted to move in anyways. Our move in date was set for the 20^th of January. However, when we were given keys to the apartment the keys did not work. They gave us a call several hours later to let us know that the maintenance person was available to drill the lock on our door, and then I had to go back and wait for him to finish that. That wasn’t so bad, but because my fiancé had to work in the afternoon we were planning on getting some moving done in the morning.
When we went into our apartment the shower wall was basically torn apart. It has pieces of plastic hanging off of it and it looks terrible. We were told that they would have to have a special contractor come in and fix it, and that it would probably take over a month. It’s been a full month now and still no word on when the shower is going to be repaired. On top of this, the knob on the dryer was broken, and when we called to have this fixed, the person who put on the new knob put on the wrong one, and the arrow does not actually point in the direction it should be. On top of that, if you pull the drawers in the kitchen out too far the drawer will fall out.
A few weeks after we moved in, our oven broke down and started shooting sparks out. I called to put in a work order for that and the noisy fan in the bathroom. I have made multiple phone calls to the office staff about this issue, and two weeks later it has still not been resolved. Needless to say I am not happy. I have not been refunded my original $ 260 either. After paying $ 260 for the initial application, $ 100 for each additional application, and a staggering $ 600 for my two little cats pet deposit, plus the $ 1,050 I’m paying a month for a one bedroom apartment in a poorer area of Aurora, you would think they could at least fix things when they breakdown. Also, the gates here do not work half the time.
A brief recap of everything that has gone wrong:
* Overcharged for my original move-​in application
* The application was lost and I had to re-​file and repay
* Management refused to let us inspect the apartment prior to move in
* Keys did not work
* Dryer knob broken and replaced with the incorrect knob
* Oven almost caught on fire
* Two weeks later oven still is not replaced
* Noisy overhead fan in the bathroom
* Gates do not work

I called in my refrigerator because it wasn’t freezing or getting the food cold… maintenance showed up and went above and beyond… I got a new refrigerator so none of my food was spoiled… I can see a positive change… keep up the good work

This is the 2^nd year our heat has gone out while living here. Its so cold and I have small kids. Its freezing out and cold inside… There’s always little issues that come up. the rent is to high for the type of places they are. The gates never work like they should and people that live here are not always to friendly. They are trying to clean it up, I give them that but I can’t wait until I can move out !

DO NOT MOVE HERE! If I could leave negative stars I definitely would! I had to move out in a hurry due to personal reasons that were out of my control. It was not my fault and LEGALLY I should have been allowed to leave right then and there with no penalty towards me. I, however, went about the process of giving my full 60 day notice and paid 2 rents for those 2 months while I lived somewhere else. About a month and a half ago, I get a voicemail from Tinesha stating I had an upcoming court date approaching for my unresolved balance. Confused, I called and asked to speak with her. I was told she was busy and would call me back. Days went by. I called again, same response. Over a month of calling (I work 12 hour days and cannot stop in the leading office during business hours) and still no call back. Finally, today I called and asked to speak with a property manager. I spoke with Amber who said she was a manager and she told me the only people I could speak with were receivables. She did not listen to me or try to help understand my situation. They must have my name flagged or something there because every time I call and I give them my name, they are extremely rude and of no help whatsoever. They are claiming they have no documentation on file for me which is impossible if they said I filled out my 60 day notice.
Save yourself the headache that I am now dealing with. There are plenty of better apartments with better customer service that are MUCH nicer and not in such a crappy neighborhood.

I’d give negative 5 stars. Moved here last September from California, we had only a few days to find a place so we settled. Almost a year later we have yet to have a working air conditioner and when they switched management w were told that it would be fixed, we are on the third floor and at about 3:00pm everyday when the sun hits our balcony we roast. It reads about 90 degrees in here. They came in and out about 20 times and now it works slightly in one room only. It’s hard to sleep at night and we blasted it in the one room we had just to get it about 70 degrees in here and our electric bill was over 200 dollars. A week ago we had a group of kids throwing footballs in the parking lot and they were hitting cars when we called the office the kids somehow found our apartment and came to our door trying to fight us and we had to call the cops. There is a group of kids that play out front of our building that leave trash and draw all over. There has been empty drug bags and vodka bottles. Oh and we pay way to much for this hot ass apartment with a leaky washer and dryer that we pay extra for every month. DONT WASTE YOUR TIME.

Do not move here. The neighbors have no respect for others. As we speak, the people above me have their dog locked on the patio and it Unilocal for hours on end. I’ve contacted the office multiple times and still nothing has been done. The office staff could care less about any issues that you are having in the apartments. Half of the staff «Parties» in my walkway and in the maintenance man’s apartment which is right behind mine. A few months ago the neighbor above my last unit caught his place on fire, which flooded my unit out when the fire dept. put it out. They forced me to move into another unit 300 more a month and all moving expenses on me. No help, what so ever. And I had to resign a new lease!
Do not move here. They look nice but, you will regret every day beyond the first month.

We have lived here for 6 weeks, with the promise of a washer and dryer «next week at the latest». (We moved in on a saturday, and were told we would have it by Monday at the latest, and now I’ve requested one at least 10 times) I have asked for the manager, I believe her name is Danielle, to call me numerous times with zero response. I keep being told «Maintenance is on it» but when I personally called maintenance they had no idea we needed a washer and dryer. When I called the main office again, I was told they thought we had already gotten one, and that they don’t put in work orders for them, it’s just a running list
Washer and dryer aside, we still haven’t received a copy of our lease. We signed a hard copy version, went back a week later, because of course we didn’t get a copy the next week as promised, and they couldn’t find it! Said they believe it was being audited. A month later, I have requested it in writing, and was told «You were aware of the changes we are making and our systems were just started to write up an electronic lease.» WHAT???
This place is frustrating to deal with. But, it’s quiet, and residents are friendly. I’m sure they don’t always treat tenants this way…

If I could give this ZERO stars, I would!
So I called «The Grove» and asked when they closed, told them I was interested, and asked them if Ares (my puppy) could come along, because AFTERALL, they are PET FRIENDLY. If you don’t like my dog, I DON’T LIKE YOU. He’s our baby, and we don’t go anywhere without him for ANYTHING. So. On the other end, the woman sighed and asked what kind of breed he was (because out here, they have EXTREME breed restrictions). I told her his breeds weren’t on the breed restriction list and that he was a blue heeler and border collie mix. I got ANOTHER sigh and pause. I said, «He’s a puppy.» She said, «OH OKAY! So then you can carry him throughout the tour, right?» I said, «Well, I guess so…» Mind you, he weighs probably 35 – 40 pounds now! So, I say we’ll be there shortly because they are getting ready to close. I’m already angry because she was a complete JERK about Ares. So, we went to «The Grove» and we can plainly see they are undergoing construction… annoying! Their actual leading office is in an ACTUAL APARTMENT… SO UNPROFESSIONAL! So, we walk into this rinky-​dink apartment and look around and they have CARD TABLES and METAL FOLDING CHAIRS for desks and chairs. Horrible!!! They had a fancier dining room chair up against the wall as a «waiting chair». So, we opted out of the «waiting chair» because there were two of us (my boyfriend and I) and only one chair. So, we sat at this high-​er kitchen table with bar stools. This woman walks in and sits in the «waiting chair». Another woman walks in. She is dressed in a spaghetti tank top with bleach stains and flip flops. She says, «Oh who is next?» The woman in the waiting chair says, «I’m just paying rent.» So, I said, «I guess we are.» And she says, «What are you looking for apartment-​wise?» I was taken back. This lady looked like TRASH. I was caught off-​guard. I was like, «Oh! Okay… Well, a 1 bed.» and she starts giving us figures. She has to leave to go get more handouts and this other lady starts talking to us. I quickly realized it was the lady who talked to me on the phone because she has the nerve to say «Oh, when you said puppy, I thought you meant he was going to be smaller.» I was, again, dumbfounded… because what in the heck do you even say to that? Nothing nice! So she starts to walk over to us and she said is he friendly? I said, «Oh yeah absolutely!» Because we’ve NEVER had an issue with him not liking anyone. She puts her hand down, Ares sniffs her, he growls, and tries to bite her. So the sloppy lady that was giving us figures comes back and looks at Geoffrey and I and says that she’s even afraid to be around our dog. Wow. So, now, this future resident walks in and wants to have a tour, too. Usually tours are private. They take one couple or person at a time. Oh, no. Not at «The Grove»! We ALL had to go view these apartments. So, we walk almost a mile to the first one (RIDICULOUS), and we enter. We are instantly hit in the face with SMOKE. If anyone knows ME, they know that cigarette smoke makes me INCREDIBLY sick!!! The caulking was cracking on the kitchen counter and the kitchen counter was coming away from the wall! The dishwasher looked like it was from the 60s! They tried to paint the utility door in the kitchen and slopped paint on the kitchen counter and door knob. This is ALL in their MODEL! THEN she had the audacity to ask us if we liked it. I said, Ummm… it’s a bit small!” I couldn’t look at her and say it was a giant hunk of crap, even though it was!!! So then she took us to another, bigger apartment. SAME PROBLEM! It smelled like SMOKE!!! The balcony hadn’t been swept and I looked at her and said there’s been a baby here… She was like excuse me? I said there’s a baby spoon on the floor of the balcony… It was HORRIBLE!!!