Wells Fargo Bank

If it was possible to give zero stars, I would. This is the worst Wells Fargo I have ever been to. The so called customer service seems to be reluctant to help. The tellers that I have dealt with have an attitude problem. Either the management is oblivious to the problem or they don’t care. Also, it is great that the tellers speak Spanish in order to serve the Spanish speaking clientele but they should also be able to understand English. I should not have to repeat myself three times so that they can understand me. I don’t suffer from a speech impediment and my English is clear. If the customer service personnel cannot speak and understand English, they should not have been hired and need to go. The phony friendliness is common in most banks but this place takes it to a whole new level. They are so friendly in their greetings but when the time comes to help, they aren’t cordial or helpful. The «I don’t give a crap» mentality is prevalent here and nauseating. I have used Wells Fargo for years and have never dealt with such horrible staff anywhere else.

Extremely difficult to find. There’s construction all over making it impossible to get to. Very frustrating!!!

Worst Wells Fargo experience… why do they make it so hard to deposit money into someone’s account. They won’t look up info, won’t take last 4, wont take debit info… I don’t want to steal the person’s money, I want to give it to them. When I had the person on the phone to verify they wouldn’t talk to them. Instead they gave me a card for the person to call and guess what, when they called that person was «on maternity leave»
Lines were long long long and people unfriendly and unhelpful. Zero customer service. Take your business elsewhere

It was hot and stuffy in here. I felt pushed to open a new account rather than to explore my options and I didn’t like that. Clean but packed. The drive through could use more organization but overall it was alright.

Their customer service is always tops! I’ve only had one problem with my account and it was handled expertly and quickly. Whenever I go into the bank, I’m always greeted at the door and asked if I need help. The longest I’ve had to wait is 10 minutes and that’s because I didn’t have an appointment to speak with someone in business accounts. I can’t say enough nice things about these guys!!! But a special thanks to Rosanna Medel for all your hard work and patience! :)

The worst customer service experience ever. Took my lunch break to go in and speak with a personal banker and then they made me sit there almost a half hour while they called the customer service line I could have called myself. I don’t think English or finance are fluent languages spoken here either. I will never be back and I’m about ready to drop WF like a hot potato.

A love a convenient ATM and this is all I use this location for since it’s by one of my work locations.
I haven’t had the customer service interactions like the other Unilocalers so I guess I’m lucky.
When in Aurora and you need an ATM this one will do.

My friend and I came at 11 am with a certified check drawn on WF and asked because I was uncomfortable flashing a large wad of thousands of dollars in line for a private banker to cash it out. not only did they reluctantly show me to him but Mike Bustamante acted resentful lije he did not want to help us AT ALL. he went to our vault to get the cash and took almost 20 minutes just to get the cash. They were also not able to give it to me in large bills, with some PUH-​thetic excuse they dont have hundreds on Saturdays. whatever! that’s when they have the longest lines so why arent they stocking up for that. Bot once did he say thank you or apologize for any if this. He further had a huge nasty fly at his desk harassing us while we waited the whole time and they didnt have the air conditioning on either. No wonder people are leaving them in droves. Attitude, incompetence and NO respect for customers that pay his paycheck.