Retreat At City Center

I lived here for 3 years and have nothing but nice, positive things to say about this place. Just go talk to them and decide for yourself. As far as the rent and things that apartments want to charge you for… Welcome to Denver… It’s the same everywhere. I moved because I wanted out of Aurora but I miss my beautiful place already. Lily and her team were always nice, courteous, and respectful and I can’t say enough good things about them. But I believe that you get what you give… Just go and talk to them and decide for yourself! And I did leave a spotless apartment and got the majority of my deposit back, minus the fees to sanitize the place, which I already knew about.

I wish I could give this place ZERO stars, it’s that horrible. This is without a doubt the absolute worst apartment complex I have ever lived. $ 1200 for a 600 SqFt Apt are you out of you F-​ing mind? The walls are paper thin. All I smell is pot from both neighbors coming from the HVAC Vents ²⁴⁄₇. The garage floods every time it rains. Exercise equipment has been broken in the gym for 2 years. The pool was under construction all last summer. The hot tub never worked and/​or was never cleaned. The swipe card reader for the gate broke and it took them 3 months to temporarily fix it. It was laying on the ground… They just left the gate open instead… Cops were there every other night. Maintenance was a joke. They would just close out tickets and not show up. My dishwasher backed up into my sink and onto my floor. Stained my floor. Complained about it 7 times and they never fixed it. They ended up charging me for it when I moved out. My fridge would defrost nightly and ruin all my food. complained about it about 5 times. The finally came one day to fix a leaky water heater upstairs that was dripping through my walls and I showed them and they just looked at it like… Huh… and I never saw them again… The cut a huge hole in the wall to fix the leaky pipe and got drywall dust all over my stuff. I called to complain and they said «Can’t you just vacuum it up?» Never have I not received my deposit back before this place. Not only did they keep it, they also charged me $ 200 additional for misc other things… I moved out of state and can’t fight it. I asked for an Itemized receipt and they gave me one that says «Cleaned Apt — $ 200» «Paint $ 150» Damaged Walls $ 50 Carpet Cleaning $ 40 Paid $ 25 a month for trash to have it pile up every weekend outside the dumpster and look and smell like a landfill. Any time I went to management for anything they were no help at all. No options, no solutions, not recommendations just NO…

I just called this place to ask about their pet policy. When my dog didn’t meet their criteria of «acceptable» I said, «thank you but that takes us out,» which was met with «have you thought about giving someone else your dog so you can live here?» ARE YOU KIDDING ME? You want me to give up my dog to live at your apartment building? Even if they accepted my dog, I wouldn’t live her. Scum.

We would recommend this place, BUT just like every apartment they charge you for everything when you move out. When we moved out we left the place spotless! After a month we got a bill that said we owed $ 300 of damages & We only had a week to pay them what they were charging or else it would double! They have a ridiculous parking rule for only one car. Seriously what couple only drives one car?! We got towed once because of this «rule» and had to pay $ 250 aside from the $ 900 of rent. When we asked for information of the parking situation none of the 3 receptionists that we spoke to knew what was going on. One was extremely rude and said you cannot have a second car in there at all! Oh yeah and when your carpet gets ruined because of the heating unit and you call maintenance, sure they will come in, but before they walk out make sure they leave your water on! One day they came in and left us without hot water, and the second night when they went to «fix» it they left us with no water AT ALL!
What a huge inconvenience and management thinks they can fix it with a movie certificate. Trash service is a waste of money because most of the times your trash is «too heavy» why even pay $ 25? If rather walk outside! This place was supposed to be our good first place but it was extremely disappointing. Id give it no stars if that was an option!!!

****AVOID**** This place is a total ripoff. I lived here back in ’05 when the Apt. first opened and the place was wonderful. They were open to new ideas and really valued guest input on ways to make the place more fun. I even helped setup a karaōke thing for some of the guests. The parking lot was awesome and I felt safe. However, I came back to Denver from traveling for the past few years and this place is really run down. The staff has no idea what they are doing, the person I spoke to couldn’t tell me much about the place other than they will tow you quickly if you are parked in somewhere you are not supposed to.
I asked how much a two bedroom apt. would be and all she could tell me was well «our rates change daily so it would be more than if you buy now». Next, I couldn’t believe what they wanted to charge me for just getting an apt. it was at least $ 400.00 in fees, not including rent. When I asked why so much she just kept saying how they have admin fees and things change, but if we bought today we could great deal, she lost her sale with me when she told me «You better buy this apt for this price, because if you don’t, I will.», Don’t bully me in to buying, I hate that.
During our tour I asked what kind of neighborhood is this? I knew the answer, but I wanted her to admit it’s kind of crummy but she wouldn’t, all she said was, «it’s good, you lived here so you tell me», so I thought to myself, well played lady. I next asked, if they cater to a certain tenant like families or military and all she said was «We let in whoever qualifies. I can’t say anymore than that or we will be fined $ 100,000 dollars.» I stated that I don’t care who lives here, but I wanted to know if it’s more family oriented and she would just sit there and say «whoever qualifies can live her». I stated I asked people at the Breakers and they told me it is family place but you will run in to a lot of single people… WHY COULDN’T SHE SAY THAT? I guess she thinks I was asking a racially charged question, I am Latino so whateves lady.
Finally I asked about security and the only thing they offer is a gate and a nighttime security group… WOW, nothing else? No cameras, nothing? I told her that all they offer is a false sense of security and she says «I agree». So when I went in to open the door to check out the Apartments she said «don’t grab the door it’s locked». I grabbed the door, and she was upset when she saw the door fly open with a little tug from me. I am not a big guy and I didn’t pull very hard. All she said was «that is not suppose to happen». Some security system huh? The locked doors don’t work, there are no cameras and this place is just 2 or 3 miles away from where the shootings at the Aurora theater happened. AND THEY WANT ME TO PAY HOW MUCH??? Well if you want an overpriced apartment, with crummy service and fees out the yin-​yang then this is your place. As for me I am going to look elsewhere.

I moved here six months ago. It is clean, pest free. I love that it has washer/​dryer and walk in closet. They pick your trash up from your door, which is great. My only complaint is that in the six months I have lived here, they have entered my apartment three times. I have never lived anywhere that has been «inspected» as much as this place. One of the biggest reasons I chose to live here was for privacy, they offer secure parking and controlled access, but I feel really intruded on as much as they enter my apartment. If it wasn’t for their constant intruding on in my home, I would have given them five stars, but how can it feel like home when you have unwanted guest over all the time. I have had three friends leave when their leases ended for this very reason.