Omni Atlanta Hotel at CNN Center

They gave our car to someone else! We stayed here in December 2015, went down the next morning to retrieve our car from the valet parking and they had given our new car (less than 6 months old, less than 3800 miles) to someone else without the valet ticket. I still have our ticket. The man then totaled our car trying to avoid capture by the police. The Omni Hotel nor the valet company will respond to request from myself or our insurance company to cover the cost of our losses due to their error.

Horrible hotel guests services. Had confirmed early check in only to be thwarted by idiocy. I will never return to the Omni chain. When I pay for high end accommodations I expect the same in service. Omni Atlanta sucks!

Perfect downtown location. Walked to the Georgia dome for the Peach Bowl. Great hotel if you are traveling with children. Right on Centennial Olympic park. The hotel has a wonderful food court with lots of great dining options. Would go back again and again!

The accommodations were fine. The food in the bar/​restaurant was good. The location was convenient. HOWEVER. When we checked out, we found that that the hotel ended up charging us more than we approved in person. Once we were home, getting the charges removed was a complete hassle. I was not impressed with their customer service in this regard… taking money from us that we 1. didn’t owe and 2. didn’t approve? Terrible way to run any kind of business.

Decent enough hotel in downtown, but last night at 10:30 I get a phone call from the front desk shift supervisor informing me that they have misplaced my credit card number and they need me to provide them with a credit card number immediately. After confirming that this is not some sort of scam I learn that she wants me to come to the front desk and give them the number immediately. I suggest that given the late hour that tomorrow morning would be more convenient for me as I was sleeping. She is insistent and rude. I demand to speak with the manager because now I’m pissed. To my surprise he is equally insistent but after raising my voice (RBTL-​come up here and I’ll KYA) and telling them I’m not coming down tonight he finally relents. What a PITA. BTW, how did they misplace my credit card number??? I’ll be at the double tree next time I’m in Atlanta.

I was in Atlanta for a conference and this hotel is very convenient because it was right next to the conference center. It’s in the heart of downtown Atlanta so it’s also convenient for visitors because you can just leave your hotel and walk around downtown instead of taking a cab. The view from the window in my hotel room was wonderful. I could see almost all of downtown.

At best, OK for lots of reason.
Certainly easy to get to from ATL, MARTA to Five Points (seven stops), take any westbound one stop to CNN. Need go around the Phillips Center and CNN building. Easy enough.
Here the confusing part and this theme comes up several times. The hotel is divided into two parts, South and North Tower. The South tower is connected to the CNN building and you can enter that building or go into the hotel by parking. You need to go UPSTAIRS to check in. You can’t get to the SOUTH tower check in from the street. Up the escalators or elevator.
It’s a HUGE check in area which was very quick and painless. Eric knew his stuff and bing/​bang done! He made a point to go over the hotel and how it was laid out (remember I mentioned confusion!). My room was in the NORTH tower, off to the left and down the hall. The elevator was just on the other side of the escalators.
NOTE — YOU WILL NEED YOUR KEY TO OPERATE THE ELEVATOR. EVERY TIME. Going up to your room or going down. Have it hand or you’ll sit there wondering what’s going on.
Here is why only three stars: my room was tired, tired carpet, tired desk, tired chair. I did have a frig which not everyone does. However no USB ports, not additional outlets for easy plug in. Also, no new energy efficient light bulbs but ancient incandescent bulbs. That seems odd and out of place now days. For the room rate ($ 185) the rooms should be updated and a lot nicer. They weren’t.
Bathroom bright but the grout in the shower had some stubborn mold. Ample towels all over the place. My room had an in room safe and it worked Nice bonus. AC/​Heat seemed ok as well.
In room coffee worked, and they do have complementary coffee by check in but they take it up at 6am. Not sure why that is. They have cold infused water in the afternoon but take early it up as well.
Workout room in the NORTH tower was SPOTLESS. One of the best I’ve seen. Ample treadmills and other stuff. Towels and water as well. They get FIVE STARS for this.
Getting around the hotel seems odd, it’s connected to the World Congress Center and you can walk a hallway so you don’t need to go outside. But you need to go all the way down and find it! I’m not really sure how far down the elevator or escalator you need to go. Confusing to me and I was there four days and never got it straight.
Hotel staff full of smiles and always a good morning.
Had breakfast at restaurant, $ 22 (on Sunday) seemed like a lot but they had lots to choose from. You can access the CNN food court. They open the gate at 7am but you can tell the guard you are a guest at the hotel (show him your key) and they’ll let you in Starbucks opens at 6am. Lot’s of other stuff to choose from and some pretty good as well. Most seem to open at 7 or after. CNN is on and loud.
Downtown hotels are what you get and what’s available.

I didn’t think it was the worse hotel but we had several setbacks. We called several months in advance and were told that for our conference they had all the rooms in the south tower; our room was horrible but with great view, small, no space to have our bags out and the tv was in so a awkward position but the worse was the lack of cleanliness specially in the bathroom. We complained and had to changed rooms right before our first day of class. Second room looked much better in the north tower. We came back to the room late after a very long day and got ready for bed and the comforter and pillow had stains all over, called the front desk and got new ones. We also had issues with the elevators not reading our our cards in several occasions and wifi dropping all the time. Lastly, I found a not so safe exposed electrical cord. We will definitely not be staying here again.

Because of booking issues, we had 2 reservations for our week stay, even with a discount, we paid about $ 1,300. Stayed in the South Tower. Honestly, I feel like you’re paying for location and view. The beds were hard and the general staff seemed to hate their jobs.
With a hotel of this quality they should have Sleep Number beds. I was here for a conference and bunking with two other women. We are in our 30s and had to take tylenol before we went to bed and when we woke up because the beds were awful.
We called down to housekeeping about a rollaway, as the room has 2 DOUBLE beds instead of queens like most hotels. We were told by a woman with an attitude problem that rollaways aren’t allowed in double rooms because of a fire hazard. All she had to do was talk nicely.
One day they decided to have a concert for another conference right outside our room (our room was down the hall from the atrium (video uploaded). We could hear EVERY SINGLE word to the music. Luckily we didn’t have children we needed to put down. But forget trying to watch some educational videos (for our conference) or relaxing and watching TV or taking a nap.
About the second night I sent in a complaint. Let them know we were still there and complained about the noise, the beds and that every morning room service was coming about 20 minutes earlier than requested, thus waking us up early.
I got a note back from the catering manager, Kiki, I think it was saying sorry and that the next stay she would make it better. If she would have read the complaint in whole, or pulled up our account, she would have seen we were still at the hotel. I replied to tell her this, she left us a $ 60 voucher for food under our door with no note of apology, etc. And the next morning our room service was only 5 minutes early but the coffee and food was COLD.
We paid for valet the entire time. One night we went out for lunch and dropped our SUV back at just before 3pm. We handed the keys off the valet and went back to our conference. That night we went to the aquarium for a private party and upon returning at 11pm found our SUV pulled up, but still in the valet drop off area. We checked and the car was unlocked. We had purchases, etc, in the car. I went to the valet desk and was told they didn’t have our keys and that we had called down for the car and that the car was locked. 1– We dropped it off and NEVER called down for it. 2-​I made them go look and certainly they did have the keys, hell they had moved it up. 3– the car was NOT locked, and we walked up on it and opened the doors and wasn’t stopped by anyone.
Customer service sucks. Prime Meridian restaurant was decent but the service could be a bit slow and the food was a bit overpriced, breakfast buffet is $ 22, so for 3 people with 1 – 2 drinks, $ 71 after tax!

This place has always done it right for me even when they screw up they get it fixed in a timely fashion. And as for their staff great people to deal with. The only draw back is that parking is ridiculously expensive (35.00) a day.

One of the best hotels I stayed at. The room was spacious and the view of the Centennial Olympic park was beautiful at night. We were on the 5^th floor but it was high up enough. We walked through the hotel into Phillips Arena, which was very convenient. The bathroom was nice, clean, the robe was a great touch.
Only complaint I would have is the blanket, there wasn’t any comforter. The blanket was rough, harsh, and uncomfortable. Everything else was great. I would stay there again.

Convenient downtown ATL hotel which is great if you have work to do in the central ATL core and is connected to CNN, the Phillips arena and a short walk from the Georgia dome. Centennial Olympic park is right outside, the college football hall of fame plus the Georgia world congress is right next door. Plus a short walk from the (highly touted) Georgia Aquarium. So, as you can see lots nearby.
I had a room on the 23^rd floor of the N tower. My room was spacious and comfortable. *Great bonus* is my room had a fridge. Cold drinks for me are a necessity so this was appreciated. The bed was comfortable, big and HVAC was whisper quiet. Bathroom was big and spacious. Really the hotel I would declare as quiet soft luxury. If I had to rate it on a scale it would be a 3.75÷5 for me.
We had drinks at the lobby bar one night and they know for a double bourbon on the rocks how to serve it with one nice big cube. Decent lounge bar setting. A great place to mingle in the evening for a few drinks and conversation.
We were served breakfast, lunch and a dinner in the hotel and I would say it’s of higher quality. There was a good serving of healthy options at each meal with hearty choices also.
One of my favourite parts of the stay was watching the sunsets (as we had amazingly clear days after the locals said it rained for a month straight). The sun would set 5:30 pm ish and you have awesome glow and fading colour sunsets facing the Georgia Dome down in the ATL.
WIFI was decent speed and not the 14.4mb dialup feeling you have at some hotels.
A pleasant stay. I’d come back!

I’m not usually a hotel person, I tend to book places on Air B&B when traveling. However, I was in town for WSC Atlanta and decided to stay at the Omni for 5 nights. The building is literally connected to the where they were holding the convention so that was a plus right there, especially since it was rainy for most of my stay. Also, the hotel ended up being pretty close to all of the other tours/​activities I had planned during my stay as well. and the free street car also stops a block or so away from the hotel which is also nice.
Everyone at the front desk (in both towers) were super friendly and welcoming and willing to do everything they could to make my stay as comfortable as possible. My room was clean and roomy and included a decent sized flat screen TV and a full length sized mirror (which is always a plus.) The bathroom was also very clean and spacious with a large mirror and great lighting. The hotel also had a little café /​food place in the North Tower that made pretty decent lattes. I only ordered room service once or twice while I was there and I have to say the veggie pizza was amazing!
I also wanna say that the hotel manager, I believe his name is Cranston, was super helpful. After a few days of being there some noisy people had moved into the room next door, even woke me up around 1am. However, when I went down to the front desk to see if there was anything they could do, he stepped right up and handled the situation right away. He apologized (even though it wasn’t his fault at all) and offered me a free breakfast the next morning, as well as asked me if there was anything else he could do. I thanked him and didn’t hear another peep from the people next door for the remainder of my stay. Thank you Cranston!
I plan on attending WSC Atlanta again within the next year or two and seeing more of the city as well and you can bet I’ll book at the Omni again. One of the biggest highlights of my visit was that I had the MOST AMAZING VIEW I could ask for. with Centennial Park, the Skyview ferris wheel and the gorgeous skyline of Atlanta all right there in front of me, it was breathtaking, especially with it being my first visit to this amazing city! Thanks for an amazing stay Omni!

I don’t know what people are huffing and puffing about. I’m really liking my stay.
Friendly staff, good in-​room dining. Clean clean and clean.
I’d stay again and again.

Connected to CNN Center, this hotel is rather nice! Check in was easy and friendly despite being incredibly busy.
Location is great, walking distance to the Georgia Dome and other points of interest.
Hungry? there’s a full food court in CNN Center with plenty of choices, fast food, sit-​down restaurants and coffee, including a Starbucks AND a Dunkin’ Donuts. :)
Rooms were clean and comfortable, décor was nice and warm, not your standard sterile-​looking room.
Each room has a little fridge and a coffee-​maker.
If you join Omni’s loyalty program, you get free internet and some hang-​tags that’ll get you free beverage delivered to your room in the morning.

This hotel is interesting — it is older, caters to tourists downtown, and adjoins the CNN Center. The views are great, but the walls are thin. The location is excellent if you want to walk around, but parking is a mess. Overall, this is a decent option, but it’s not the best place to stay if you are not looking to have direct access (meaning walkable) to CNN center, Phillips Arena or the Georgia Dome.
The rooms are nice and the park view is very pretty. Unfortunately, the older construction means that you can hear your neighbors. I was kept awake most of the night by a crying baby. The pillow situation is also a problem — there were only two, and they were the gummy kind that squish down to nothing if you sleep on your side. There was one extra to use that was better. The parking is also $ 35 per night and there are few viable options outside of the valet. You can park in the lot across the street. Some people would probably argue that it’s not as safe, but I think it’s fine. It’s still expensive though, at least $ ²⁰⁄₂₄ hours.
I only stayed here because it was an emergency situation and the staff was friendly and helpful. However, I’m not sure I would want to be here for more than a night. Still, it’s good if you have a very targeted plan when you’re visiting.

We are currently sitting in our room in the south tower. It’s very clean and quiet and the view is great, but the beds are hard and springy and there is a random hole in the wall. Plus this place is massive. I have no idea how to get to the pool in the north tower from where we are! The CNN ticket counter and food court is attached and easy to get to.
Parking is expensive, but it seems to be that way everywhere in the city and the valet team is nice and very quick.
Overall, it’s a nice place. It isn’t like a normal hotel with a lot of interaction with the staff and with the whole food court attachment, but those aren’t really bad things. I think for as little interaction you have and a room that’s nothing to write home about, I wouldn’t choose to stay here again without another great deal on Hotwire.

Stayed 2 nights in the North Tower with no hiccups. Rooms were nice, and the hotel, in itself, was very nice.
Pros:
–Great location beside the GWCC, CNN building, aquarium, coca cola.
–Valet parking guarantees you a spot in busy downtown Atl.
–You can leave and return whenever if using Omni’s valet.
–North Tower is fairly renovated and nice.
–Hotel Amenities are overall nice.
–Decent food options between the CNN building food court and Omni’s small coffee shop/​provisions.
Cons:
–No-​free wifi.
–No complimentary parking for guests. Valet only at around $ 30+ a night.
–Parking is a huge hassle if you aren’t using Omni’s Valet trap.
–Elevator can be a hot mess. Cannot be operated without the key card.
Note:
Pizza guy cannot come to your door! I think this should really be a no say. Omni isn’t some exception. Haha. But just fair warning you will have to go to the lobby for any deliveries.
Their location is superb. Staff is fairly professional– I don’t know so much about friendly, but you have access to a lot of downtown all in walking distance.

At some point in every properties lifespan, there comes a time when a remodel is in order. This is especially true of the Omni Hotel at CNN Center.
The carpets have stains, the furniture is all scratched and the beds are desperately in need of replacement. Alas, the shining star in the dark sky that is the hotel — the amazingly courteous and helpful staff. They’re all rock stars.
As for places to stay in downtown Atlanta — Pending a major remodel, find another option. When the remodel does happen — with the stellar staff — this place will be 5-​stars. However, until then — I highly suggest another property.

We were in town for a race, I booked the Omni off a 3^rd party site at a pretty reasonable price. The overall experience was really good;
The Good:
–We arrived around noon and they let us check in! I thought this was awesome. Of course, this happened b/​c our room was ready.
–Centrally located. When I booked this hotel, I didn’t realize how awesomely located this hotel is in regards to what we would be doing. It’s attached to; The CNN Building, College Football Hall of Fame & the GWCC.
–Cocoa Cola and the Aquarium are within walking distance… I’m talking less than a mile walking distance.
–Views of Centennial Park are awesome, it’s literally across the street.
–The room was very clean, soft comfortable beds, and the bathroom was spotless.
–The room is modern and has modern amenities i.e. new tv, granite counter tops,. modern furniture.
–I asked for a late check out (from 12 to 1pm) and they had no issues accommodating us.
–The staff is very nice
The Not so Good… but not bad.
–Parking is outrageous… of course. $ 32 to valet (which is your only option) I didn’t see any other parking garages where I would want to leave my car
–Internet is not free if you don’t book through the Omni site… but it is reasonable.
–There really isn’t a lot of food options in the immediate area. You have to walk a bit, which I wouldn’t want to do at night.
–You need a block of instruction to operate the shower. I almost gave up!
This hotel does have a lot of other amenities if you’re staying longer; spa, pool, gym, a very expensive restaurant & a coffee shop.
I enjoyed my stay here. I really didn’t have any issues!