DoubleTree Hotel at Atlanta Downtown

This is the WORST hotel experience we have ever had. I have never posted a review of s hotel before. But I am so angry about this experience. When we arrived in our room, we found we could not adjust the thermostat. We were told only option was system on or off. Ok that was doable. Also we were given 3 sets of towels. The next morning we used one set. Upon our return at night, we were down to 2 sets. Our second morning we used the remaining two sets, and went to the front desk to explain we wanted to make sure our towels were replaced. When we got back to the room tonight there were NO towels. After acting like they were responding to our concerns, we had nothing. In addition. Our tub/​shower was completely clogged and addressed that too. We shall see in AM.
One star for good breakfast buffet.

I travel to Atlanta often for business and usually stay downtown because it’s near where my meetings usually are. When I arrived around 5pm there were about 4 people in line in front of me but the front desk staff moved quickly through the line and they were very nice.
I always ask for a high floor, away from an elevator and not in an adjoining room. I got the HHonors floor (floor 8 — — check), was away from the elevator (check) but somehow ended up in an adjoining room that was handicap accessible. Normally, I would ask to switch but passed this time because it had been a long travel day. The room was average, slightly outdated, but nothing was terribly wrong with it.
The team members at the front desk and the bartender at the hotel restaurant were all above average. Several even provided some dinner recommendations, I tried of the options that was very close. I’m a frequent traveler so always enjoy being put on the HHonors floors because they tend to be quieter and full of frequent travelers like myself.
There are a few properties I’d probably stay over this one again just because I love them, but nothing wrong with this one if you find yourself in need of a hotel in Downtown Atlanta.

Find something else! By far and away the worst Hilton property I’ve ever stayed in. I’d have preferred a Hampton Inn at half the price, and it still would’ve been cleaner.
From the first second I arrived, the employee at the door stood by while I opened it myself, luggage in both hands. The front desk was so slow and unprofessional — I know the A-​team doesn’t work nights, but seriously. There were 3 people «working» at the desk, but when the person ahead of me arrived, they scattered. I know they may not all work the front desk, but just another example of their poor service.
The property is outdated to the point it feels icky. Everywhere you look needs painting, replacement, minor repairs, and it just adds up. Not one big problem, just every single minor problem working together. While they were clean, the sheets on the bed were ripped and had holes, seriously?
This was for business so not directly out of my pocket, but the 1 star is directly from me.

I had heard so many great things about DoubleTree Hotels that I was very underwhelmed here. They did not have the fresh cookies out every night. Instead when I checked in I was given a brown paper bag with 2 bottles of water and 2 cookies. Not sure how fresh they were but I didn’t eat them anyway. I didn’t visit the breakfast area because I honestly didn’t know it was there the first few days. Maybe that was my fault but aside from just checking me in, they were not very chatty. I could have had a better view but overall not complaining about that. The hallways, carpet, paint, decorations looked very outdated. The room was just ok. The bathtub was probably the worst. It wasn’t dirty aside from some of the porcelain coming off but the middle of the tub felt like it was going to cave in at any moment.

I should’ve spent the extra bucks to choose my own hotel instead of going through Priceline. Priceline assigned me this hotel after searching for a 3.5 star at a decent rate of $ 85/​ni. for a 2 night stay. I tried cancelling as soon as I was able to see pictures via T.A. and Unilocal.The hotel wouldnt budge. Long story short: No self parking. Valet is $ 32/​day. Valet is slow.
Check in was slow. She kept asking for my credit card bc she «forgot something».
Had someone walk in my room because the front desk booked 2 guests in the same room.
Called my room and told me I never checked in per the system. I informed them that I did AND it was a lengthy process. So yeah, I had to go back down and check in again.
The cleaning crew kept slamming the door outside my room. (It was LOUD). After the 10^th slam, I walked out and asked if they could NOT slam the door — yeah they tried to argue with me and said «we got work to do». Not if you run all the guests away.
Rooms are sub par for my style. The only good things are the beds and water pressure in the shower (even though there was mold around the shower… smh). Go elsewhere until they get their game together!

I am sorry I can’t give this disgusting dump 0 stars, but Unilocal won’t let me. My husband and I only stayed one night in this fleabag, thank God. The valet was rude (the lot was full, and he wanted to refuse to allow us to leave our car in the entrance driveway for 5 minutes so we wouldn’t have to haul our bags from the parking garage across the street). The valet lot being full was actually a good thing, since the lot across the street charged $ 7 less than the Double Tree does its GUESTS. The lobby was filthy. The carpets are stained and threadbare and the one couch in particular looks like everyone who ever sat there peed on it. Our room was 528, at the end of a hallway that reeked of cigarette smoke and mold (this was the non-​smoking room, btw). The front door of our room had obviously been kicked in several times in the past, judging by the dents by the lock and the missing plaster on the other side. The room was clean, but reeked of smoke. The staff at the front desk was friendly, but the person who checked me in informed me that a $ 50 deposit on my debit card would be mailed back to me! As it turns out, it was returned electronically, but the desk staff might want to learn their own policies. The «scenic park» across the street afforded us a lovely view of a homeless person urinating on the statue of Andrew Young that stands there. You can’t make this stuff up. Why would the Hilton chain allow such a disgusting hotel to represent them in such a highly traveled area? Please do not ever stay there. There are dozens of hotels all around that area, and I imagine any one of them is better than the downtown Double Tree.

Poor customer service and poor maintenance of rooms.
My room (#314) had a blocked sink and shower drain. I tried to call the front desk to alert them but the phone had a broken cord. I then called using the speakerphone and the lady at the desk reported that she couldn’t hear me and then hung up. I then called again and spoke with another lady who said she would send maintenance to take a look. Maintenance came and then tried to convince me it wasn’t a blocked drain. I then told him to let the water run and he would see that it is not draining well. After doing that, he then proceeded to pull hair from the drain. It still wasn’t draining well so he said he needed to get the plunger. At this point, I was frustrated since I had to be somewhere and would be checking out anyways. Not sure if the problem was resolved. All in all, I would have at least expected an apology for how poorly the rooms were maintained when I checked out but there was nothing of the sort.
Beware when booking here.

Truly terribly rooms
Torn and stained carpet
Very small place to eat
Super limited room service menu which I had to ask for three times
No hotel guide in room — I called and ask but it doesn’t exist
Only good thing is great staff in postage stamp food /​wine place and it it across the from Westin hotel

This doubletree is by far the worst I’ve ever stayed at. Rooms look old, smell terrible, aren’t very clean and don’t even have a refrigerator! Staying here for a week and they can’t accommodate anything. Not even complimentary breakfast after spending $ 2000 for this shit hole of a hotel

I arrived on Friday ¾/​16 around 10:30. The staff at the front desk was amazing. Literally all of staff was super nice. The room was cleaned properly and smelled fresh. The food in the restaurant was really good. Tim in the bar was fun and made great drinks. Demetrius, Allen, Elijah, and Tierra were others that I encountered that I enjoyed. The hotel is walking distance to the aquarium and the Coke museum and several other fun things. I am rating only four stars because I did not have a fridge in the room. When I asked for one I was told they were upon request but they were out. Parking is valet only at $ 32 per night. The valet staff was slightly obnoxious. The property is currently under renovation according to the staff but there are areas that need attention (inside of elevators for example). The view from the balcony in room 821 was really nice.

To say that this place is disgusting would be an understatement. It is literally filthy and gross to even visit let alone stay, my room was appalling and they had to switch me. The second room was slightly less gross…

There is piss on the carpet in my room. Enough said. This place is disgusting. I just checked in, took my shoes off and stepped in a friggin puddle of urine. ARE YOU KIDDING ME?!

When I travel (which is frequent) I prefer to stay at Hilton hotels because I believed that they typically held themselves to a higher standard but after staying at this hotel I’m reconsidering that. The hotel itself is older but that didn’t bother me… what bothered me was the unsanitary conditions. When I checked into my room I found pubic hair in my shower. I had to call them up 3 times to get it cleaned out. The carpets look like they hadn’t been vacuumed in weeks. There was food that had been spilled on the floor in the doorway that looked like it had been there for weeks. The first night I asked them if I could cancel the remainder of my reservation so I could book another hotel… they wouldn’t allow me to cancel. This is our final night staying here and I am up at 2 am writing this review because there is a party being thrown down the hall and they are being obnoxiously loud. I called the front desk… they said they sent someone up but a few minutes later the party commenced and the stench of marijuana filled the hallway. I called again… I was told that they have a 2 strike rule for noise and they would be asking them to leave. They did not ask them to leave because I can still hear them down the hall. Keep in mind that this is happening after my 10 year old daughter was visiting with her friends on the 8^th floor earlier in the evening and her, her friend and their family heard a husband assaulting his wife for several minutes before the police arrived. Security did not intervene in the situation at all. I am shocked that this is a Hilton hotel. I’ve never felt so unsafe staying at a hotel and I’m so disappointed that it’s at a Hilton of all places.

This is an older building. It’s undergoing renovations, but anyone should know it’s not brand new construction
What makes up for some of the inconsistencies, is the TRUE DEDICATION customer service. If want to visit Atalanta, and but near numerous sites, this is the place to be taken care of!

Yikes. For the location, this place really should look better than it does.
When you walk in, it doesn’t look too bad, but as you start looking around, you notice how this is really like a fraternity house.
The carpets — are pea-​green and brown and badly need to be shampooed. They are so dirty, that the pea green is more like a dirty pea green. They are pretty disgusting. The elevators are old and clunky, terrible carpet, dirty and there is the mystery button — one button for the elevators takes you somewhere and the other takes you to the rooms.
Getting to the elevators is counter-​intuitive. They are behind these really strange glass panels dividing the room from the elevators — but there is no clear path from the check-​in desk to them, so it’s really weird.
The room itself — well, it looks like they painted sometime in the past — how do I know? Because they must have hired a 3 year-​old to paint in the bathroom. There was paint all over the mirror frame, the shower was taped off apparently, but then taken off poorly, so there is old sticky tape with paint on the shower tile.
The hallway walls are white — and are so dirty with scuffs and scrapes and dirt and gunk that this is what reminds me most of either a 1) Well worn-​hotel on the Vegas strip or 2) a frat house.
Upped to 2 stars because the staff was amazing. Everyone there really helped me out and went out of their way with my packages, receiving them, moving them, sending others out, etc. They were very helpful and kind. They were great. A+ for effort for them.

Carpet it filthy throughout hotel. Paint peeling in bathroom of room and poor ventilation. Staff is nice and knowledgable. I expect more from a Hilton affiliated hotel. The peeling and flaking paint is gross and looks bad.

After reading so many unfavorable reviews, I still decided we would spend our last night in Georgia here because it was cheap and we had to leave at 3AM for the airport anyways so why not!
I was not disappointed because I had low expectations. We arrived early but our room was not ready for about an hour which was fine. We finally checked in and the check in people were pretty surly. They did not interact at all. They might as well have been robots. No eye contact, nothing. The Concierge was not nice at all. nor were the doorman or Bell Boy. All in All, not a happy staff! My check in girl asked if I wanted some chocolate chip cookies and I, of course, said Hell Ya, I want some cookies! We never got any cookies which, from reading, seems to be a problem. DONT OFFER the damn cookies if you are not going to follow through!!!
Our room was as expected, slightly dirty, dated but I did love our view! We had a patio and we overlooked CNN, the ferris wheel, and it was a pretty site at night!
We checked out at 3AM because we had an early morning flight. Would I stay here again? Yes, I might. Would I stay for more than one night? No.

We arrived at the Doubletree and I was so excited! I love their cookies! Well, as will see in the note, they didn’t have any cookies! The hotel was a little packed and but it was pretty!
Our room was cute-​ish but there definitely needed some remodeling! There were random scratches on the wall, a waste of space corridor, the bathroom needed some updating. The water wouldn’t flow down. It was something you expected from Motel 6 not really the DoubleTree. I think repairs are going on and hopefully it happens sooner than later.

This is your average DoubleTree hotel without an executive lounge. Of all my travels, this room was probably the smallest. I had called ahead of time to see if I could check in early, and I was told I could not, even as a diamond member. However, I was put on a waiting list, and the front desk promised to call when a room was ready. I showed up at 2PM, and a room was available — so much for a phone call! The room did not have a fridge, which is why I am giving a two-​star rating.
The checkout process is tedious and severely understaffed; there are only 2 people who work the front desk in the mornings, even when the hotel’s sold out. I am unsure why there were so many people at checkout disputing charges. I know on my bill, I received it online and saw a $ 12.99 restaurant charge. It turns out it was for the internet, and this was taken off of the bill at checkout. I do not know why the hotel doesn’t just take this off of the bill prior to sending, as this would save a lot of time and lessen confusion. Had the hotel billed for the internet, I would’ve realized they forgot to take the internet off of the bill, but a restaurant charge is worrisome (because that takes longer to take off of the bill-​manager has to physically sift through receipts). I should also note it’s not uncommon for groups of 4 or 6 to all be disputing charges at once at the front desk, thus adding to the wait time to checkout.
There are a few positive things about the hotel:
1. They delivered an extra pillow & «Do Not Disturb» sign 20 minutes after requesting at 1:50AM.
2. I had a FedEx envelope delivered, and this was available within 30 minutes after I requested. Thankfully I had FedEx send an email when delivered.
3. The valet staff are helpful when it comes to figuring out which starting direction to head (my Google Maps had a hard time for some reason).
It should be noted the valet guy who gets your vehicle keeps your key; it is not located at the valet stand, which is odd. Therefore, when you go to your car, you have to wait for that guy to return. If he’s busy picking up or dropping off a car and helping another guest, you have to wait.
If you need to attend an event at the Georgia Dome, this is an ideal place. It’s a straight walk off of Andrew Young International Blvd to the venue, no more than 15 minutes. Very convenient!

The location of this hotel is great, especially if you’re here for a show at Tabernacle like we were. And I understand that without major disruptive renovation, they’re a bit at the mercy of the building and its age. All the same, this is probably one of the lowest quality Hilton properties I’ve been to, and that includes the budget accommodations like Hampton Inns.
The air conditioning didn’t work in our room. Well, not really. It was warm when we walked in, reading 78 on the thermostat. I believe it was actually higher than that though — we keep our house at 78 in the summer in FL to keep our electric bill from resembling our mortgage payment, and this felt warmer than that, closer to 80. So we set the thermostat to 72 to cool it down. The reading never dropped below 76 in the two days we stayed there.
There’s also no refrigerator in the room, which was disappointing. As HHonors members, we luckily got coupons for free breakfast, which otherwise would have been insanely expensive. We ate our breakfast there twice, and both times it was a nightmare getting something as simple as a glass of water. For some reason, water is not available at the buffet so you have to ask a waitress for it. The first morning we were lucky enough to grab one (not literally), but then she disappeared until about half way through our meal. The second morning I never actually even got my glass of water because no one ever came to the table except to take the coupons at the end of the meal.