Embassy Suites by Hilton Atlanta

I was attending a conference in the World Congress Center, and this hotel and location was ideal for me. I felt at home, safe and comfortable for my 5 night stay in room 522. Mine was a corner room, so I had a nice view of the pool, Centennial Park and the back of the World of Coca-​Cola. I experienced no noise of construction or roads.
My room was recently renovated and nicely done. You enter to a living room with a sectional sofa, a TV and an office space with a large desk. In the hallway area, there is a closet and a small kitchenette with a fridge, microwave and coffee maker. The other side of the hall opens to the bathroom. This was the only let down, because considering the square footage of the room, the bathroom was tiny. The bedroom is large with another desk area, another TV and plenty of space for 2 queen beds.
I enjoyed the complimentary happy hour in the lobby every evening, and was surprised they offered mixed drinks in addition to beer and wine. I preferred the sangria, and was allowed to take 2 glasses to-​go back to my room.
The breakfast buffet and made-​to-​order omelets are a step up from usual hotel breakfast fare, and is held inside Ruth’s Chris on the first floor. The oatmeal was delicious and had a wide variety of toppings. I do wish more pre-​cut fruit and berries were offered. The breakfast staff was always incredibly friendly and perky despite some cranky or groggy patrons.
I ordered room service from Ruth’s Chris twice, and both times my order was prompt and correct.
The final night of my stay, I called the front desk and asked if they had any empty boxes lying around for me to ship some conference materials home. Within 5 minutes, a staff member delivered a sturdy box perfect for my needs. On my final morning, the bell hop took care of my luggage for me with promptly and professionally.
I utilized almost every feature of this hotel, and it was basically flawless. It’s a bit pricey for the average traveller, but for business travel it was absolutely ideal.

Great location, lovely park nearby. great guest service.
Breakfast is downstairs in the bar connected to Ruth Chris Steakhouse. Its a sit down buffet style with omelet bar. buffet was your basic continental fare, nothing to brag about. Do wish we had the option to bring our plate back to our room or take to go:
— Fruit (orange, apple, melons)
— Starches (english muffins, bagels, toast, cinnamon toast, donuts)
— Oatmeal
— Yogurt
— Portions (skinny bacon, pork sausage rolls, scrambled eggs and some ill looking pancakes).
My in-​room brew was worlds better tasting than the coffee offered at the buffet, 2 of 3 days. Buffet coffee had chunks in it, was watered down and was just… not good. I’ll spare ya. Luckily, Starbucks is located a few feet away in the lobby!
The renovated rooms are quite nice. The two-​room suite is always a nice treat. I stayed on the 5^th floor with a park view. I will say they were still renovating at the time of my stay and i could hear what sounded like jackhammering here and there after i checked in but it wasn’t too bad and the constructions only runs 9−5p, at which time most guests are out and about anyways. I found a nice bonus in the bathroom, a filtered water spigot!
Room service, although i haven’t tried it yet, consists of Ruth Chris Steakhouse or Kwan (korean fare, Nomnomnom).
Nearest metro stations are (in order) the GWCC/​Stadium station (10 min walk), five points (18 min), peach tree station (25 min slight uphill).

I stayed here for 5 nights for a work conference. While the newly renovated rooms are fantastic with high end finishings, the construction has been a problem during my stay. (I must admit that I should have requested a new room immediately when I heard hammering, but it wasn’t that bad the first morning I was there)
The construction directly over my room was maddening. Drilling and hammering starting at 8am that sounded like someone was trying to tunnel into my room. I usually get up around then, but on Monday I had hoped to sleep in. I called the front desk and they tried to be accommodating but admitted there wasn’t much if anything they could do. The drilling did not stop.
The breakfast and happy hour are a great touch and the location is convenient for my conference, but a place that prides themselves on their customer service should probably deal with issues as they arise.
Whatever you do, do not stay on the 7^th floor!

Worst embassy suites I have been to, but average as a hotel in general compared to other hotels. The staff were mostly really nice and the breakfast was great. The location by the park was really nice, very close to everything downtown.
The happy hour line was so long and people were really crazy in the lobby. During the night people were running down the halls yelling and I woke up in the middle of the night to screaming in another room. Walls thin, I could hear the conversation in the next room. Biggest disappointment was the closed rooftop pool. The room was very outdated, very dusty etc. I know they are in the middle of construction, but they told us that to get a remodeled room we would have to pay extra.
Also, one evening we overheard a group of guys talking about how they were sneaking into the hotel as they got in the elevator with us, and they were reluctant to press a floor button first. I waited for them to press theirs, and then I pressed the one for the floor above theirs. When it arrived at their floor, they did not get off until we prompted them that that was the floor they chose. We did not want them to follow us to our floor because we were not sure why they were sneaking in. We called the front desk, but not sure if anything was done.

This deserves 5 stars. No question.
The staff is amazing, the rooms are beautiful, the building is beautiful. It’s right by the convention center, CNN headquarters, and Stats (an amazing bar and grill).
Room service is responsive and polite.
They have great in room dining. Refrigerator and microwave. Big beautiful bath tub. Comfortable beds.
And let me stress this one more time. STAFF is AMAZING. They have been so kind to me and my coworkers. And THAT, is what a good hotel is about. Sorry for all the ALL CAPS.
Stay here.

We stayed here for a convention over Halloween weekend. We are loyal Hilton members and had looked at other hotels in the same area, however, stayed with the Embassy Suites. We booked early, so we got a great deal. The view from our room was fantastic (room 734 overlooking the park). The layout is your typical Embassy Suites layout — separate room for the bedroom, small refrigerator with a separate sink. The room and bathroom were clean and even smelled like strawberries! Free Wi-​Fi for Hilton Honors members. Valet is $ 32/​night (they do not have self-​parking). There was a Falcons game on Sunday and area parking was $ 40. Valet was quick and easy. The staff at this location went above and beyond in helping us get our keys (had checked in online and had my husband get the keys even with my name on the reservation). We come to Atlanta a few times each year and this will be our «go to» location from now on.

Valet greeted us when we pulled up to hotel and unloaded our vehicle. Very nice. Very easy checkin. Rooms was ready and clean. Bed was comfy. Staff was very attentive and polite. All and all a good experience. I would recommend staying here. A little pricey. $ 179 for middle of the week.

Pros:
–walking distance to many attractions and businesses
–not too far from airport
–free breakfast daily, with lots of options — nice!
–quick check-​in and check-​out
–view was decent
Cons:
–the hotel ran out of shampoo. How that happens, I have no idea … but y’all — it happened. Had to walk down the hall to borrow a co-worker’s shampoo the first morning. When I called to ask a front desk attendant about the missing shampoo, he was apologetic, but offered no ETA on a shampoo shipment and no alternative options (ie, «there’s a store one block away on X Street.»)
–my room was on the 6^th floor facing the pool and on one of the nights I was there, the people at the pool were VERY loud until around 11pm. Sounded like they were right outside my room on the same floor. It’s summer — I get it. But it made getting up early for a work conference suck.
–the rooms need updating in general, but the bathroom especially. It is super small and the tub slopes up on either side, requiring an awkward wide stance to stand under the shower head.
–plan on hearing the movements of people in the room above you and on either side of you. The walls are very thin.
–I found the bed very uncomfortable, but the worst part was pulling the sheets back for the first time and finding two long strands of hair (not mine) on the fitted sheet. Besides that, though, the linens, though not high in thread count, did seem to be clean.
–the doors to the rooms SLAM shut loudly on their own, and since the walls are thin, all the *slams* from the rooms around me got kind of annoying.
My employer paid for my stay at this hotel. The only way I would stay here again is if my employer offers me no other choice. I’m likely a bit spoiled (used to staying at hotels that are a bit nicer, but not Four Seasons nice), but I was just thoroughly unimpressed. :-/

This hotel is centrally located to many of downtown Atlanta’s attractions (Georgia aquarium, centennial Olympic park, CNN, world of coca cola, etc…). The rooms are renovated and nicely appointed. The valet and staff were nice. I was a bit disappointed In the front desk staff when questions were asked. I wanted late checkout and I was told flatly no. What if I was a corp planner looking to host a meeting or a hilton executive.
Over all it was a food experience.

Positives: Nice Staff, Very Accommodating, Helpful, Has Your Nice Family Atmosphere, Rooms Are Nice Size With Nice Furniture, Convenient To The Olympic Park.
Negatives: High Cost To Park, Local Restaurants Close Early (10ish, but you would think later because it’s in the heart of downtown), My Room Was Not Cleaned When I Got There And A Medicine Pill Was Sitting On The Unmade Bed When My 3yr old Daughter Walked Into The Bedroom (staff quickly apologized and gave me a $ 50 gift card to their in house restaurant and I didn’t even ask lol). The day we checked out we had another guest and a housekeeper walk in our room while we were getting ready. The office staff again apologize, however I still find this very unacceptable.

I loved my stay at the Embassy Suites! The staff was professional and courteous. My accommodations were great and the view from my room was AWESOME! I would definitely come back to stay with them again!

Stayed here for two nights. The staff rates a solid 5 stars! Sadly, the facility only ranks a three so I’m giving it a generous 4 stars.
Every staff member that we had any contact with was excellent, friendly and helpful!
The rooms could use some attention. The showers are showing black in the grout, dirt around drain and no garbage can in the bathroom, which was strange. Wifi was useless and we finally disconnected to get anything done.
Great location, close to lots of interesting sights! Would probably stay here again thanks to the staff, but would be hoping for a bit more attention to detail in the rooms.

This place is a dump. The rooms are in terrible condition. The bathroom door did not shut because it is too rusty along the bottom, and the door into the bedroom also did not shut. It was filthy. There were obvious stains on the door and walls and bathroom from God knows what.
The service is horrible. The restaurant does not answer their phone. When I went to place a room service order in person, they asked me to return to my room and call again – Wow. The front desk staff gives you lip service about sending someone to help. The room didn’t have a TV directory. When I got one, it was outdated.
This place is a hole. You’re taking your chances, but the deck is stacked against you.

Rooms need some up dating and the bathrooms need a little attention but the staff is friendly and the cost was great for the location. Good deal, great free breakfast, awesome view of the park!

My family and I went to Savannah and stayed at the Embassy Suites at the airport. We decided to give this one a shot because of the experience the one in Pooler Georgia gave us. We had a few shocks initially. $ 139 for my family of four isn’t that bad, but $ 30 for valet parking sucks. Then we found out that we had to pay $ 9.95 per night for Internet. The Ruby Chris Steakhouse that is inside would just break us. The place needs renovated badly. The beds are comfortable and the view is extraordinary. The Georgia Aquarium is behind it and the Centennial park is in front of it.

Solid Embassy Suites! Amazing location! Staff to boot! Can be pricey… But location location! Def will be back! And I’m a Hiltonhhonors diamond!

This is a solid Embassy Suites. Standard ES.
8 floors.
Asked for upper floor room *away* from elevators and extra pillows. Received room *directly across* from elevators and no extra pillows. It was, however, on the uppermost floor.
Amazing how that happens.
Kids, en masse, were playing, screaming, running and jumping around the elevator at o-​dark-​thirty AM the Saturday morning, after we had had a late Friday night. Ouch. Next door neighbors must have packed 8 kids in their room.
Asked for late check out and was told: «1200 is the late check out» — had to remind them that, no, it’s not. Received 1 PM check out.
No sink in the mini kitchenette area, just microwave, oversized refrigerator, and coffee maker.
Valet parking is mandatory and costs 30.00 — the valet people were the best. Money ended up on the seat of our vehicle and immediately, the valet, called out to us, and said «here’s some money of yours!» Super kudos for the honesty!
Room service (from Ruth’s Chris) club sandwich was GROSS. It was drowning in mayo. Didn’t have the intestinal fortitude to send it back. French press coffee was OK.
I was worried this would be a divey ES after reading other reviews but it seemed as clean as the many others in which I’ve stayed. I did notice one cigarette burn by the window. If you ask for the right side and higher floor you will have a view of that Ferris Wheel and it seems like it must be illuminated at night.
No regrets for staying here.

Conference services and staff were all very pleasant… The Ruth’s Chris in here is also delicious and nice and the happy hour every night (free drinks from 530 to 730) was amazing. Try the margarita with a splash of orange juice. The location is fantastic… You can see the Ferris wheel from window… Are right on the park, right next to the aquarium and world of coke… Good location, close to a lot of restaurants and nice area and convention center
Downfalls:
The place is pretty dated… Still use old type of comforters. which are so gross… My colleagues and I each noted hair and stuff on them and knew they weren’t clean… Walls are scuffed up in rooms, and stains were on the couch… Also, my floor still had a snickers bar on it, so I don’t think it was cleaned well… Also, same experience for my colleagues, only not snickers, just different stuff..

Pros:
Free hot breakfast that was actually good and with many options
Large suites with refrigerator, microwave, coffeemaker
TV in the bedroom and living rooms
Great views
Cons:
$ 30/​night for parking – I’m pretty sure my car didn’t get a spa treatment every night
$ 9.99/night for in-​room wifi
Stinky comforter – but replaced after complaint
Coffeemaker leaks – put in full cup of water, get back ¼ cup of coffee

I read the reviews AFTER I had already checked-​in (thankfully) and I must say I disagree with many of them.
THE SCENE
I’ve never stayed at any Embassy Suites location, but after today that’s going to change. I found this one to be pleasant and ideal as far as location. We actually live in the Metro Atlanta area (about 45 minutes northeast of the city), but wanted to enjoy some of what the city has to offer without having to drive back and forth. We had three main objectives for our visit:
* World of Coca Cola
* Ice Skating @ Centennial Olympic Park
* Wrestling Tournament @ the World Congress Center.
Embassy Suites is located directly across from Centennial and just a short walk from the GWCC. We could not have asked for better proximity to our events. Our rate was $ 103 + tax and our room was comfortable. Not as big as other suites we’ve stayed in before, but we definitely welcomed the separate sleeping bedroom away from our children.
Our only real complaint would be the hefty $ 30/​day valet charges. Aside from that, several things provided with our room made for a fab-​tastic stay, starting with the beautiful view of Centennial Olympic Park from our room window. It was gorgeous by day, but even more spectacular by night. The 20-​story Ferris wheel is a real sight to see against the backdrop of the city skyline.

THE EXPERIENCE
We’ve never stayed overnight anywhere in the downtown area before and I must say I fell more in love with this city than I ever have before. I can see why folks who live within skyline views love it so much. It felt like an absolute dream to not have need for our car, something that is impossible in the suburbs. But when we did, valet was quick, efficient and wonderfully polite.
The beds were very comfy, as evident by the amazing good night’s sleep we received. Upon waking the first words out of my wife’s mouth were, «We are going today to buy a new mattress.» The two TV’s provided were flat screen and other than their slow response to our request for more pillows, it was a perfect stay.
I’m not sure what the typical nightly rates are for similar hotels, but the décor IMO was more than acceptable in comparison to the rate we received for a premium Downtown location in a major Metropolis. Actually, I thought the rate was unbelievably reasonable given the time of year (just days before NYE).
Our stay was topped off with a great complimentary breakfast at Ruth Chris on the main level the following morning. OMG I enjoyed the cooked-​to-​order omelet so much I wanted to stay a second night just to have another one the next morning. I would have paid good money for that omelet, but it was free AND it was delicious! The restaurant doesn’t have the best layout for a buffet and lines do tend to form when busy, but nevertheless, breakfast was definitely one of the highlights of our stay.
NOTE: I hear they ran out of food the morning before our stay, and wait times were outrageous, but we had no problems. We ate breakfast around 7:45am.
THE VERDICT
Either we had an unusually good experience or this location has received an unfortunate amount of negative reviews. Either way, I see no reason to give this place less than 5 stars. Location and price alone would be worth the stars. If you are visiting the Atlanta Aquarium, World of Coke, Skyview Ferris wheel, CNN, or any of the other downtown attractions, this is a very reasonable place to rest your head (other than valet charge). HIGHLY recommended for vacationing families.
PS
Did I mention valet prices suck? Well, after giving the manager on duty raving compliments about our view, good night’s sleep and how much we enjoyed breakfast, she did something very special to our bill @ check-​out. Couldn’t have asked for a better stay.