Palm Beach Tan

Had a great experience at Palm Beach Tan. The lady at the front desk was extremely helpful and very knowledgeable when answering any and all of the questions that I had. The bed was really clean, they have the eye goggles and towel ready for you in the room! Palm Beach might be a little over priced, but, I would rather pay more for a better quality salon than less for a dirty one!

Check bed before going in!!! Look at it in an angle and you will see how dirty it is! It is as if the employees don’t even attempt to clean the bed… This has occurred multiple times and I can’t take it any longer.

I’ve been coming to this location for over four years for only spray tan and have had a diamond membership for about 7 years. Today I have finally had it. The spray tan booths are always broken or out of one of the colors. Do you know how inconvenient it is when you wait in line then go to your room get undressed put all your lotion on and prepare to get in the both only to find out it does not work. You have to get dressed go downstairs and complain. Today I had to let them know about two different booths that were not working correctly and they gave me the clear instead of bronze like I asked for. You would think they would check this prior to putting you in a room. It saddens me to get rid of my membership I have had for this long but for almost $ 100 a month and this becoming a hassle more and more Im going towards canceling and using my at home kits that come out more evenly. Palm beach tan has made a lot of money off of their long term costumers the most they could do if they’re not going to update their equipment is make sure it works properly it’s seriously an on going issue with this location.

Really expensive for the amount of color I get, even though I tan about three times a week. Also, the 24 hour tanning rule is absurd and inconvenient. No one is trying to go tanning twice a day, but I hate to plan my day around tanning. No other tanning salon does this. What if I want to go tan after work today, and then go tan on my lunch break tomorrow? Nope. Not allowed. Give me a break. If this place had any competition in the area they would be closed by now.

I came in 15 minutes before closing last week. Jessica was at the counter and she was so gracious and pleasant !!!
I was so impressed. I visit PBT all over the U.S. And this one has the best customer service by far.
Thanks Jessica for your Great customer service.
Versa pro is an excellent spray tan. Way better than mystic. !! Go to this location and enjoy the customer service and products.

This location is in a great area! The interior of the location is amazingly clean and the sales associates are really nice and pleasant. It was my very first time and I already in love with it! I will definitely be going back to make my skin tan for the summer season.

I am very unhappy with the level of customer service I was JUST treated to at your Clarendon location. I have been treated to nothing but polite and welcoming Palm Beach Tan employees whenever I utilized your services in the past… until today. Last summer I went to cancel my membership b/​c I would no longer be tanning after the summer, until one of your associates advised me to put my account on «freeze» which would allow me to earn points towards tanning when I chose to reactivate my account. Well today I went to reactivate my account after a several month hiatus expecting to have accrued several months of tanning points to use this summer. I was wrong. Apparently my account had been canceled, unbeknownst to me, b/​c my card on my account had expired. I was not aware nor contacted of such a cancellation. When I asked, whom I assume was the manager b/​c the other employees were looking to her for answers, she responded very insensitively with «We have over 900 stores, there’s no way we can contact everyone b/​c their card was cancelled.» Really? Is that the level of customer service I should expect from Palm Beach Tan? When I asked if there was any way I could have been contacted she advised that Palm Beach Tan normally tries to email the customer during situations like this. I asked what email they had on record for me… the email the store had for me was incorrect, not even close to my correct email address (which is my name). On top of that the phone number and address they had for me on my account were also incorrect. When I showed my dissatisfaction and stated that all pieces of information were incorrect, the manager rudely suggested «That’s the information you gave us. We don’t just make up email addresses.» I ask again, REALLY? So I must be a jerk, an idiot who doesn’t know my own contact information, or some a liar who intentionally provides false contact information… which is what I took from your manager’s suggestion. Why would I give out false information? Why? Especially since it only resulted in my own frustration b/​c instead of accruing tanning points I was forced to spend MORE money and open a new account. I have been in the military for several years now and am an Iraqi War veteran, I assure you that I do not have an integrity issue and would not provide false information for my own amusement. So that suggestion is absurd. When I explained this to your manager, that there was no way I gave this information, she responded with complete indifference, «That’s what we have on file.» Yes I understand that, however had my correct information been on file this cancellation could have been easily averted. The manager could have cared less and possessed a very self-​righteous demeanor. So I ask again, is this the level of customer service I should come to expect from Palm Beach Tan? Because if it is, I can easily choose to tan elsewhere. I chose Palm Beach Tan (instead of the convenience of my gym’s tanning option) b/​c I was referred by a friend, but now I’m thinking I might have made the wrong choice. I have also worked in customer service so I understand that there are always many different responses a manager could give to a customer/​client when a problem arises… normally «rude» is not one of the suggested responses.

I’ve since contacted the head office and they were able to sort everything out. The head office was great; they were able to do everything I asked and notified me that changes were coming.
I am torn between giving 2 and 3 stars as an updated rating. I decided on 2 because the local business was rude or negligent and I shouldn’t have had to call in, in the first place. Change may be coming, but the current business model still sucks.

I was a member a while back.
I travel frequently for work. I notified Palm Beach Tan of this. I was told it was no big deal as I could always have my account frozen. I was sold that sounded awesome. I got a position out-​of-​state that eventually led to a position overseas. I notified Palm Beach Tan of this. Instead of putting my account on hold or frozen I was continuously charged the full rate! I then tried to cancel my membership for months. No such luck.
I called several times and got one clueless employee after the other. I left my name for a manager to contact me and no one ever got back to me.
Finally I was told in order to cancel or freeze my membership I had to appear in person. Yeah sure let me just board my private jet and I’ll be right there. Really, I even offered a: fax, photocopy of my ID and passport, Visa, plane ticket, military orders and a notarized letter stating I wish to cancel. I really went out of my way to communicate with Palm Beach Tan.
After moving back to Arlington I decided to pay Palm Beach Tan a visit. My account had an outstanding balance and I was not able to tan. Once again I left a note with my phone number for a manager. Guess what, no contact.

Went in for the first time to buy a gift card for my girlfriend and was charged twice as a result of the clerks unfamiliarity with the system which resulted in an overdraft on my account. When i went in to amend the situation the next day another clerk told me to «take it up with my bank», refused to let me speak to/​contact a manger and was EXTREMELY RUDE and gave me nothing but serious attitude and ended the confrontation by dismissing me and helping other customers… needless to it was not justified and I see this as highway robbery. Never in my life have I had an experience so poor with ANY establishment.

I used to go to the Herndon, Fairfax, and Arlington locations. Although parking sucks in Arlington, I preferred to go there because the employees weren’t super pushy about selling extra products. After I said no once, that was it. No more questions.
I always found the beds to be clean but I found the nicest beds in Herndon and Fairfax. I was a member for 4 years and would still be if I hadn’t moved to another state. I liked the perks I got for being a «loyal» member, like free upgrades for a month. But you can get lotion for less money elsewhere.

I agree with all of the other comments regarding the staff being unwelcoming and unhelpful. They are also extremely dishonest.
I started going to this location after Hollywood tan closed and transferred all remaining tanning sessions to Palm Beach Tan. I had over 15 sessions remaining… yet they only had 1 in their system. They offered me a discount on a new package with them instead of honoring all of my pre-​paid sessions as their contract entailed.
I ended up purchasing a package… and I renewed a few times, but kept noticing that my sessions were expiring when I was sure that I still had more time left. So the last time that I purchased one I wrote the expiration of the package on the receipt and saved it… I did this in front of the person selling me the package so they knew that I was keeping track… and sure enough they told me all of my tanning sessions had expired prior to the date that they told me when the sold me the package and told me I had to buy more if I wanted to tan… I didn’t have the receipt with me that time (of course) and was headed out of town on vacation so I bought another session…
Here is the kicker… as all of this is going on I am reading an advertisement on their counter… «Spray Tans $ 24.99 when you buy 3″…they came up with excuse after excuse as to why I was not eligible for this deal. They charged me over $ 50.00 for a spray tan session. They said that I had to be a premium member or something in order to qualify… meanwhile the ad had a price for non-​premier members ($ 34.99 when you buy 3), but they still said that I had to be a member and refused to honor the advertised package. I took a picture of the ad and I will attach it if I can. This salon is over priced and dishonest. They ripped me off the very first time I walked in and have continued to rip me off ever since. Take your business elsewhere.
Update: Clearly I am a glutton for punishment… just found out yesterday that I am headed out of the country on a surprise trip tomorrow AM. Was determined to try a new tanning salon… but the other one near me is closed on Mondays! So I went to PBT’s website… printed a coupon for a special for a single spray tanning session for $ 20. I always get the medium color. I get here and Bri asks if I would like to upgrade to medium. I ask for clarification on why I would need to upgrade. Bri says…“Because this special is only for light.» I say…“It doesn’t say that anywhere on the coupon though?” Bri…“Our specials are always for light only,” she responds as condescendingly as possible. Me…“Then why doesn’t the add say that?” She looks over the ad and ever so kindly responds «It says regular spray tan that means light»…brilliant. I’m sure that would hold up in court. So instead of the $ 20 advertised price it is $ 28.50. On the bright side I did receive the customary PBT service with a smile… psyche.

I went in for a spray tan the morning before I was off to Hawaii and all that I got in return for a $ 46 «spray tan» was literally the worst smelling skin ever. No change to my skin tone, no bronze look whatsoever. I was VERY disappointed. I have great skin for spray tans and would’ve even taken an orangey-​colored glow over the nothing-​colored glow I received. I even told the gal at the front desk to get me a dark spray tan… so I have no idea which one she chose for me. It was awful. I will not get a membership here or go back for a spray tan ever. Hoping I can somehow get my money back for this extremely expensive waste of time/​money experience.

Good tanning but poor customer service they had a special and for a week free with 1 mystic tan for $ 30. She said I could come anytime. Went twice and the third time said I had no time left. Ripped me off!!!

I’m a palm beach tan member for about 6 months now.
I think for being a chain this salon is totally overpriced and not worth it.
The staff is very pushy regarding buying lotions and upgrading plus i’m not
sure how good their tanning beds are.
After regulary tanning for half a year twice a week i should be tan!
I mean tan and even after upgrading the the premium level i’m definitely not!
The fact that this location is so close to the metro makes it easy for me to just
swing by after work but i find the parking situation on my days off as extremely
difficult.
The staff is usually on the phone and i often don’t feel welcome at all.
The good thing is they always remember me so that shows me they do remember and pay attention.
But i wish for all the money i pay they would give me more information and
be a little friendlier.
What also bothers me is their 24 hour policy.
Of course i won’t go tanning twice a day but if i have been there on Monday at 7pm and i just happen to be in the area on Tuesday at 5 pm i would just like to have the choice not planning my day around tanning.
I have not experienced long waiting times and the beds are always clean!
This salon is ok… but i think it’s just too expensive and i’ll start looking for an
alternative.

The parking situation is ridiculous and not worth it at all. On top of that there is always a wait time and I’m not talking a few minutes. it’s usually 15+. They are overpriced and the people at the front desk hound me about lotion every time. I would walk in with a bottle of lotion in my hand every time and they would question me over and over again if I need lotion or that they noticed I’ve been using the same bottle for the past two weeks.
They place goggles on the bed for you to use but I’m not sure they are cleaned properly. I read somewhere that goggles should be soaked in cleaning solution for at least 24 hrs. How can they be soaking them for that long when they are so busy!
Oh and one more thing — they won’t let you tan when you want. They only allow you to tan every 24 hours. So if you tan at 5:00pm on Monday you can’t tan again until 5:00pm on Tuesday. So you literally have to plan your day around tanning.

I’m just barely giving this place one star. I went a few months ago and i was too overwhelmed and when i tanned once ($ 50 for one tan !!!) although the bed looked cool it was DIRTY. handprints all over it. I whiped it down but still felt so gross after. The girls a the front were not very good at answering my questions about packages or lotions, i dont get why there is only monthly tanning? I’ll be looking for another tanning place in Arlington FOR SURE.
OH and the parking is beyond terrible. i understand its Arlington but come on

I sent their customer service department a complaint 2 weeks ago and still haven’t heard back — checked my spam too, as advised, and see no response anywhere.
Situation:
I went to this location 2 weeks ago to get a spray tan before my trip to Miami. The girl at the desk was nice enough, but didn’t provide me any instructions, nor were there any posted in the room. She sold me on some new upgraded version of the tan that sprays you dry in between (and I believe sprays you wish a primer or something (again she wasn’t too clear)).
When I got in the machine, I pressed the green button and it sprayed me on the front, dried me and then sprayed me on the back and dried me. Then the machine said something like «Level done, press green button.» I wasn’t sure if my entire tanning experience was over and it was the next girls turn, or if that was just my primer, as it only did my front & back and not my sides. The display screen said 100% done though and nothing was happening when I pressed the green button again. As there is no phone in the room and you are stark naked, I ended up putting my clothes back on and going out to the desk to ask if one spray per side was correct. She hesitated when answering, but confirmed that yes, it was normal.
My tan never «came out» over time, so I’m 90% sure I only got a primer or something. It was quite embarrassing going to Miami looking as white as I did from a long winter. Would be really nice if someone would reply back to me and add a spray tanning session back into my account for a future use. Oh and more detailed instructions on their tanning machine’s process would help as well!

They are super pushy selling products that you don’t want or need. Without question Fit to be Tan is the best in Clarendon. My gf decided to give them a second chance and they were better and less annoying.
I have gone back many times since this review. They aren’t as pushy and Caitlyn should be employee of the month. There were tons of customers and she handled it like a pro.

Love this place! Super friendly staff and most importantly, very clean ans sanitary tanning beds. This place gets super packed and parking is a rare find so if you’re close you can take the metro or ride a bike.