Enterprise Rent-A-Car

Very bad service. scam artist, no good 0.

This location was super easy to get to from the Crystal City metro, just a quick 5 minute walk. We were the first ones in the place at 7:30am on the Friday before Memorial Day weekend. They were friendly, fast, and straight forward in getting our car without the hard up-​sell on ‘extra features’ and the review for scratches and stuff seemed pretty laid back. Super easy all around. They even sent a followup phoen call andemail with the final bill/​aok that the car was back fine after hours. The only odd thing was that all the staff seemed to be super affable bros.

Very courteous and even stayed open an extra ten minutes for me when I was running late.

What a fantastic rental experience! We were able to reserve a vehicle the day before we picked it up, the staff was extremely professional and delightful to interact with. They offered us a free upgrade (we went from economy Kia to a new Jeep!) and were helpful about our after hours return. To top it all off they gave us a courtesy call the day after our trip to ensure that we had a good experience and to confirm the final total since we dropped off the vehicle after hours. I have never had a better rental experience!

This shop knows how to treat a customer and how to work fast. They are extremely professional and will even give you their car when they run out, and I actually mean that. I’m active duty and I recently got stationed in Virginia from Japan and needed a rental car to do some house hunting in the area. I was staying in a hotel near the location and I had to call them every morning to pick up a car for me and my family.
Every single day they had a clean car ready for me and when a car was too small for my family they switched it for bigger car to make more room for my 3 year old’s car seat.
But the most impressive customer service was when Dave (the Manager) gave me his rental car when I had to rent one at last minute. It was a very busy day and they had no cars to offer me so he gave me his keys and said take it. That was the best customer service I have ever seen from any business and in the Crystal city area you don’t see customer service like that at all.
So, this Enterprise gets a five star from me and I highly recommend it to everyone.

They honored the reservation made with a different office that apparently closed early, but would not pick us up. We pointed out that the tag line for their company is, «the rental car company that picks you up,» but she said there were only two people available. It seems one of them could have picked the four of us up and the other could have stayed in the office to serve customers.

Decided to rent a car for the day instead of having my niece drive us around. Used Hotwire to locate a rental agency .4 miles from hotel. Reservered a fullsize at a great price.
The gentlemen at the counter where on the job and made good conversation.
Upgraded me to a 2015 Mustang
Very cool

Needed a van to move stuff to NYC. Real easy, explained all the options. Very professional outfit!

First let me say the customer service was terrible, they deserve no stars. We are a military family moving overseas with 2 small children. We needed the car for a day so my husband could process his vehicle for shipping overseas. I booked the reservation 2 days in advance so they could obtain the car we requested. I booked on a 3^rd party site at a lower cost for a day rental. When we arrived it was early morning and overcast. they tried to up sell my husband and then when he refused they issued us the filthiest vehicle they had on the lot a gray Chevy Malibu. He drove it to Baltimore Bc we were In a hurry to ship his truck. When we switched cars and I had to put my 2 small kids in the car I was horrified at how filthy it was and it smelled. When I called to complain. saw other people rent a Hyundai Genesis full size and they tried to say that’s all they had in a full size. The manager asked what he could do. I asked my options. He Said return the vehicle for another or send me someplace to get it detailed. Did I mention we are pcs-​ing the next day. We don’t have time for either. So I guess we are just SOL right?! Besides the car they gave us is beyond help it needed to be decommissioned 2 yrs ago. It has dog hair, nuts, dust and crud everywhere. He said sorry it’s not to my standards. I asked my standards, what about enterprise standards?! Never again!

They don’t deserve 1 star even. the worst customer service. I rented a car for 1 day, 90 dollars. they charged me 169 dollars. they told me u smoke in the car normally we charge 100 dolars but it s a discount for
!!

Walk in, swipe the card and get the car. Staff are very fast and polite.

A friend and I rented a car at this office in June for a two week tour of Virginia. While returning the car after hours, I inadvertently hit the switch on the door, locking my purse, cell phone and car keys inside. David Baron was on his way home, but he stayed as long as it took to make arrangement with my roadside assistance company (it wasn’t easy!). But, not only that, he stayed in touch with me all the rest of the evening, checking it to see if they had come and relaying calls to me in my hotel room until 10:30 pm when they were finally able to unlock the car.
Mr. Baron’s willingness to go above and beyond the call of duty to not only reassure me, but also to make sure I was able to retrieve my personal items was exceptional.
It is one thing to provide service to tourists, it is entirely another to be there for them when they have problems of their own doing!

Great service! Everyone is friendly and the staff worked hard to ensure that the rental I received fit my traveling needs. When I rent again it will definitely be from them!

Bottom line for them is getting your money. The customer service was just awful. I’m so apathetic about this whole situation at this point that I don’t even care to rehash the whole experience. I wrote an email to discuss the matter with the area manager and got NO RESPONSE. Clearly this company’s ineptitude is not branch specific.
I don’t even like to use Unilocal to ridicule or put down companies. I would have much rather been able to write what a pleasant experience I had. Unfortunately, I had the complete opposite. I left their office feeling completely taken advantage of and was fuming at the ridiculousness of what happened. Lesson learned… won’t be using them again!

Great customer service. I rent from Enterprise 25+ times per year but this is my local branch and they are awesome. They are always wiling to go the extra mile. I refer anyone in DC who needs a car to rent from this location. They have a lot of cars to choose from are very quick to get you checked in/​out.

Smaller Enterprise, located in the parking garage area of the Radisson, but the gentlemen that work there are great, courteous, and make sure all your customer needs are met when requesting a vehicle.

We’ve always thought Enterprise has great rates, and for that reason have gravitated to them for many of our rentals. (Probably 2 – 3 times per year — for family use on personal travel.) I had a nasty experience in SLC when their local franchise and the national reservations people really messed up a trip of ours. I vowed to use another company from then on. But this month, I couldn’t pass up the savings for a week long minivan rental, and gave them another try.
The car (2015 Dodge Grand Caravan) gets only mediocre reviews, but it was clean, ran without problems and fulfilled our needs. What really stands out is the service we received. The crew at Crystal City (near DCA/​Reagan National Airport) made the check-​out a breeze. Not at all pushy about all the extras that some places foist on unsuspecting renters.
When we were due to check back in, we could see the traffic was slowing us down and we would not only be 45 minutes past the check-​in time, but 15 minutes after the office was scheduled to close. I called them; they reassured me it would be ok. When we finally arrived, 20 minutes after «closing» they were still there and processed the return without grumbling or making us feel bad. They did an adjustment and didn’t charge for the extra hour, and were generally good about the whole thing. They seemed genuinely interested that we would be satisfied.
I may still avoid the SLC franchise, but would return to rent from Enterprise in Crystal City any day.

Saturday was my birthday. I had plans to celebrate with my family in Richmond, VA. Weeks ago I reserved a car to make the trip with Zipcar, which I tend to use for that trip (DC to Richmond) since gas is covered by Zipcar. When I got to the car location, the car wasn’t there. I called Zipcar, and they couldn’t help me. They didn’t know where the car was and could only offer me another car 4 – 5 miles away. I was very frustrated, so I called Enterprise.
The representative found me a car and a rental location nearby. When I got there, I was so impressed with the customer service, in particular one Enterprise representative. His name is Kieffer (spelling?), and he was working on Saturday and Sunday at the Crystal City location. He met and exceed my expectations and request. He was very pleasant, listened to me complain about Zipcar, wished me a happy birthday, and hooked me up with a great car at a great rate. He was there when I got back and remembered me by name. It really made my day.
Please, please, please send this email to Kieffer’s manager. I want that location to know how far his attitude went with me. I immediately downgraded my membership to Zipcar and intend to rely more heavily on Enterprise in the future. Not only did it turn out to be cheaper (including having to pay for gas) but also the experience made up for the major frustration Zipcar created for me that day.

Had such a pleasant experience, from beginning to end! I highly recommend this Enterprise location for your rental needs. Not only was the process extremely easy, but I really enjoyed speaking to the people who worked there. In case you didn’t know, Enterprise does have a radius outside of which they are not supposed to travel for drop off and pick up, I had no idea. Just keep that in mind for when you select an Enterprise location.

Had to rent a car for only half the day and chose Enterprise due to their rates (some of the lowest I found!) and being in the same parking lot as my hotel (a definite plus!) I had a reservation but did have to wait a bit while they readied my car. Steve was fantastic and went way above and beyond in the customer service department.
I liked that they had after hours drop off too. Will definitely use them again.
Thanks!