Dollar Car Rental

Worst service and attitude. Took us over one hour to get a car that was pre booked. Then took half an hour to leave parking lot because all cars were in gridlock. I’m a very patient person and this was beyond incredible. It seemed like they had never done this job before. We had to wait for people to return cars in order to get one. I thought we were being punked. I would never ever use them again. Save your money and more importantly, time. Unilocal made me put at least one star. Otherwise I would put zero.

This place is a total joke. They’re understaffed and impolite. Waiting a half hour for a car is ridiculous. Watching them process returns to give out cars while 25 people stand around waiting to go somewhere. So bad. Need to add to my review that now I have a car, but in line with 12 other cars trying to get out of the lot. No one is moving

I rent from dollar all the time and have to say this location did not go well. We waited 40 minutes for a shuttle on a Tuesday night at 9:30PM, I kiddingly asked the driver if he was at dinner as we had all been waiting so long and he said Yes. I gave the driver my name for express on the bus and he called it in. The poor gal working who was the only one, had 15 people in line and no express paperwork was done for any of us on the bus. She did take us in front of all the other customers which was embarrassing. This location is understaffed and clearly does not take care of their employees. Won’t rent from them at this location ever again. Also, parking lot is very very dark you can’t check at night to see if their is any damage to your car at all.

The wait at the airport wasn’t too bad and one person in front of me at the counter, so really no complaints. The counter rep was nice and pleasant. My car was nice and clean. I really have no issues with Dollar Rental. This is my third time with this location and will return in the future.

Stay away!!!
Didn’t have a hatchback that we reserved. Tried to convince us that a sedan is «better». Eventually pulled a hatchback out of thin air. It was FILTHY. Literally so disgusting like it had never been cleaned during its entire existence. I think there was a kid’s poop stain on the back seat.
Best part: the Virginia safety inspection was EXPIRED!!! Are you kidding!!!
Also gas tank was almost empty even though the check out materials said it was full.
This place should be shut down.

DO NOT GO HERE. I used Hotwire like I normally do and I received Dollar Car Rental. I should have checked the location before finalizing because this location is NOT in the airport, it is off-​site. Extremely inconvenient compared to literally all other rental car companies in DCA. Huge line, longest wait ever (over an hour), they only had 2 people behind the counter and one had to keep dealing with customer service issues on the lot. Was given the wrong car and was directed to a different one on the lot when I got out there. I repeat, DO NOT GO HERE. It’s not worth the time!!!

This location is to small and inconvenient compared to other Dollar locations I’ve used in the past. Having said that, here’s a recap of my experience.
Shuttle Driver both coming and going was helpful and courteous, excellent !!
Outside Staff was efficient and professional, excellent!
Inside Staff, here’s the problem! One person working behind the counter, 6 people in line. I am a Dollar Select Member and was told by the Shuttle Driver to go to the counter in the right. This was great as on one else was in line. Problem, no one was work that counter and the one employ never look in my direction, never acknowledged me or indicated that I would ever be helped stand at that counter. I was shortly joined by another Dollar Select Member, who also just wanted to pickup his contract. No acknowledgment for him either from the one employee working. Lucky for both of us an Outside Staff Member who was processing returned vehicles came in through the side door, we asked him how to get our contracts. He asked our names and handed the to us and directed us to our vehicles.
Returning my vehicle was handled quickly in an extremely efficient and friendly manner. The shuttle driver was waiting to assist us with our luggage, no wait at all.
Rating — Inside Staff — No STARS
Rating — Shuttle Drivers — 5 STARS
Rating — Outside Staff — 5 STARS

The employee at the «Dollar» desk lied to me and told me I had to get a «minimum insurance» on the car I rented. Turns out it was a scam. She conned me into paying an extra $ 25 for insurance I didn’t need. I ask her if it was necessary, a requirement to rent a car and she looked me straight in the face and said «yes» and that I could not rent a car if I did not get this extra coverage. Only when I got back home from my trip and googled it did I realize that I’ve been duped. HORRIBLE PEOPLE!!! Liars and complete scam artists!!!

Not a fan of the slow check-​in process and the remote location relative to the airport. Give yourself an extra 30 mins to drop your car off. The associates, however, are very nice.

Terrible. F. As with seemingly every other person who has rented from this place, when I arrived, they had no cars. I can accept that perhaps that kind of thing happens from time to time, but when it’s the normal course of affairs, you’re clearly dealing with an organization run by incompetents.

So I booked a car reservation online for a suv 2 weeks before my trip. Once I got there the gentleman told me that they had no suv available… What’s the point of reserving a suv if your not going to honor it. So then he proceeded to giving me a full size car. Not to say this gentleman was rude and on his personal cell phone most of the time he was «Helping» me. The car itself was much more to my needs as it was a new model and year it ran smoothly and was clean. The staff needs more training in customer service and how to handle such demands. This lot had about 2 people working which took a while to pick up the rental and exit the lot. Needless to say the only good experience from this company was the car itself.

Should be 0 stars.
Very, very long wait to get checked in at the desk.
I got a minivan when I reserved an SUV. I asked for a small SUV and the onsite manager lied and said that what I had «was» an SUV and not a minivan. But it is a minivan:
The brakes were bad, almost dangerous.
The Instant Return rep should have their title changed to the delayed return representative. It has never taken me so long in my life to return a rental car.
There was one individual in front of me who returned their car first, I was 30 seconds behind them. When I walked around the corner to the bus to go back to the airport the shuttle driver had left with the only one person! How incompetent and disorganized can you be?! Why would they not have waited 30 seconds to take one more passenger, when the shuttle only had one person on it?!
I could go on. This was the most miserable car rental experience I have ever had, and that is saying something, because the car rental industry in it’s entirety is pathetic, so this particular location of Dollar Car Rental deserves an award for being the worst ever.

Whew. Where to begin. Waited 20 minutes for the shuttle to come before taking a cab to their OFF site location. During that time, I called three times. No reply.
Once there, I found three jolly employees chatting with one another and ignoring customers — including me.
Finally got their attention, signed in and told to chose a car. All filthy. But, Hey, it had snowed a week earlier.
Could not leave the lot because the car I chose was not theirs. Had to repack in another car.
Time to plan my return of the car and find three different sets of open/​close times.
No local phone number. only 866– number with unhelpful choices.
So, now I will drive to them to (hope to) make arrangements for tomorrow.
OK. Lessons learned:
Go with a rental company that has its cars at the airport, not an off-​site.
Avoid this Dollar location. Too bad. They are pretty good normally.

Terrible shuttle service. Way too small for the amount of people they tried to pick up. Terrible lines. Two staff working a line of 15 or more people out the door. Never renting from this terrible agency again. Highly recommend spending the extra for a normal rental agency where you actually get service

So there I was in DC. Having just landed, what do I find out has happened to a bag I checked? Ah yes, the glorious story of «it’s coming on the next flight.»
Awesomeness.
Me being the person that I am, I tend to lose just about anything. I figured I’d take a smarter route and leave my drivers license packed away and use my state ID to navigate around the airport. Better to lose my state ID than a license I’d need for car rentals and actually DRIVING, right? *eye roll*
So I hopped in a taxi to Dollar, not knowing what this outcome would be. I get there, wait in line (I don’t mind lines at all as long as they’re moving) and when I get to the agent I tell her that my drivers license information is already on file with them but that my bags have technically been lost and that’s where my license is.
The African American older lady that was my agent looks at me and says «Well who walks around the airport without a license? How did you make it through there?» *while adjusting her glasses and judging me while staring* I repeated why I only had my state ID on me. Her response «I don’t know what to tell you. Anyone can make up something and say they have a license. I can’t help you.»
Then we had a stare off because although I expected the response, her attitude was so uncalled for as she tried to wave me off, and I had some rude things I felt like I needed to tell her. I at least expected for her to give me some alternatives like a number to a taxi or something. Sheesh, pretend that you have customer service and care; I’m away from home technically stranded at this moment.
After I stood on the side for almost 30 mins, she walked over and said «Did ya figure it out yet?» Um, lady, my bag is pretty much lost at the moment, ain’t nothing to figure out!!! No I don’t know which plane my bag is chilling on! Thanks to UBER and ZipCar, I was able to UBER it to a ZipCar not too far from my hotel and go about my way. Bags with my license came shortly thereafter.
Smh

Just showed up, with a reservation, and they ran out of cars. About 30 people waiting around. Awful.

This location is off-​site from DCA and accessible by a small shuttle bus not the large shuttle buses that go to the on-​site rental center. I made a reservation for noon on Saturday, 09÷19÷15 because Dollar had the lowest rate. You get what you pay for. The line was ridiculously long. The door had to be propped open because it snaked outside. When I arrived there was only one agent. About 20 minutes later a second person arrived. After getting to the front of the line and getting the rental agreement I then had to go outside and wait an additional 10 minutes for another person to assign a car.
The reservation I made was for any available car. What did I receive? A Toyota Yaris which had many scratches on the driver side doors, a rear bumper that was slightly dislodged and the driver side front bumper which was clearly damaged and dented. I noted all of this on the pre-​inspection document to ensure all this damage would not be attributed to me. Again my reservation was for noon and my rental receipt shows that I checkout out of the facility at 1:14 pm. Luckily I was not in a rush but many other people were and they were on fire! I returned the car early on Sunday and luckily a shuttle pulled up within 10 minutes so I could get the heck out of there.
Bottom line – the facility is too small, there are not enough agents, and the selection of cars is limited. Do yourself a favor and spend a little more otherwise you might burst a vein in your head due to the anger and frustration this place will provoke. I will NEVER rent from this place again!

Talk about rude, self entitled, just unnecessary people! Holy cow. My bf and I got there right at 5 as we needed to drive to upstate NY for a wedding that starts at 130.
We get to the place at 5am. There’s obviously a person in there AND the doors obviously unlocked, so we go in. A fairly practical move, right?! The guy inside had such attitude, I feel bad for him. Seriously, please read any and all of my past reviews, I don’t typically have this much attitude myself, but this guy was unnecessary.
Furthermore, by «time standard» we were finally let in a little past 5:35 and waited… and waited… as we listened to gospel music.
All in all, I would pay more to go ANYWHERE else!!!
…also, if we were as late as this place is, we would get charged. I wish I could give this place a negative star.

Ridiculously slow!
Offsite, not at the airport! Wait a while for the shuttle to get you at the airport.
Then I waited 40 minutes in line to handle the paperwork and another 20 minutes waiting for the one worker to get the rental ready!
The sales people tell you about a survey you can take that will give you 10% off or a free upgrade on your next rental… How about I just never rent a vehicle from Dollar again!
It’s obvious this place is taking up visitors vacation time…
I finally get a vehicle and the inside is filthy…
Do not recommend this place at all

I don’t even know where to begin. I’d like to believe that my almost 30 minute wait in line was due to tourist season. But when I think back to the time I rented a car in February from advantage, the line for Dollar was really long.
There were so many people, and it was really confusing. Why, on a Sunday morning, were there only 2 people at the front desk? In the summer? After waiting in line forever, I finally made it to the front. The person who checked me in wasn’t incredibly friendly, but he was efficient. At the end of our exchange, he let me know about an online survey I could complete for a discount off a future rental. Ummmm… no thank you. I will never be renting from this agency again. And what I have to say, I will write on Unilocal.
Once I had the ok to pick pit a car, there were only 3 available and ready in my size. The manager met me in the parking lot, quickly taking my paperwork. It made me a little uncomfortable that she kept commenting on how expensive my rental was. I don’t know anything about why my rental is the same rate as an SUV. I can’t help you with that.
One of my rental options was selected quickly by a couple, leaving me with two options. A Chevrolet Cruze. Or a Chevrolet Cruze. Meh, I’ll take the one with leather. I left after an hour, just ready to get the heck on the road. After I return this Cruze, I won’t be giving Dollar my money (or my corporations’ money — let’s be honest) again.