Dollar Rent a Car

I reserved a rental two weeks in advance. I was happy with the rental for the price, I would recommend. If you are picking up the vehicle, I would recommend this place. It is a distance from the airport, but convenient to go and pick up, even though it states it is located at the airport, it isn’t. The downfall, no matter what, they put a $ 350 hold on your credit card until you return the vehicle, this comes out of your available credit and they charge the rental fee upfront. Expect to have at least $ 500 plus, to rent a car available on your credit card. Three people in the line in front of me were declined due to this. This is why I didn’t give it 5 stars, my experience was great!!!

Great customer service! I was traveling into town on a weekend when the area was to receive severe snow storms! The team took great care of me and made sure I had the proper vehicle. I would rent here again and recommend to my friends and family!

This is such a poorly run company. Spend the extra money and go somewhere else. It took an hour just to get out of the lot w 2 cars in front me wanting to exit.

FYI, this location is not off the metro like the main rental companies (ie budget, enterprise, avis, hertz, alamo). If you are planning to get off the metro and quickly get your rental, choose the other companies mentioned. Two shuttles required to get from DCA metro/​main rental hub to Dollar.

1.) they rent more cars then they have on Friday nights. Standing with five people who have reservations but there are no cars available.
2.) which actually isn’t true. They have SUVs available but won’t give them to anyone who does not have a SUV reservation. Which is interesting given that five people are standing in the cold waiting for cars that they supposedly reserved.
3.) manager deserves credit for hustling and being very professional in a difficult situation but this is crazy.

Rented a car Dec 11 – 17. The staff is always very nice and helpful. Cars are clean and in working order, typically ready when you arrive. When I returned the car on 17^th, there was a delay finding someone on the lot to check in returning customers. An employee who was leaving stepped in and said ‘I’ll handle it’ and he did with professionalism and courtesy that soothed some riled customers. I will rent from Dollar again when I’m back in DC.

While the single photo that someone uploaded for this location is quite scary, I saw nothing like it when I visited. It’s getting to this location that makes you want to run screaming. Dollar and Advantage are the ONLY car rental companies that do not use the official (and frequent) «Car Rental» airport bus to deliver passengers to the car rental center. I saw no evidence of the location where the shuttle picks people up at Terminal B, but after going to the center and being told I had to go back the airport to catch the correct bus, they suggested I go to Terminal A. At the tiny roundabout where hotel shuttles congregate, there’s a separate weather shelter labeled «Dollar» and «Advantage» where I sat alone for about 20 minutes. Total time just to rent a car? Over an hour.
I guess the flipside is when you do finally get there, there’s no crowd to contend with at least at 8 PM when I arrived. The lady who helped me was kind and I got my pick of compacts with an EZPass. Beware if you rent one of their GPS. Mine had out of date maps and it repeatedly tried to get me to Dulles airport using an authorized staff only airfield road forcing me to pull out my phone as a backup.
If you are booked at the Crystal City Holiday Inn, however, Dollar and Advantage may be your go to choice as it is located right next to this rental location. It would probably be faster to catch the Holiday Inn shuttle and walk to get your car!

Wow! This was the most unfortunate car renting experience in my life. The best thing about this car rental location was the shuttle driver who was very nice and fast. Nonetheless the staff inside were very unprofessional and purposely tried to include hidden fees on your registration. If you were smart & picked up on the scam that would take place and refused what you realized we’re optional add on’s you will immediately be given an attitude and treated unfairly. The car we rented has scratches & smelled like mildew. Then they have the strangest rule to only get gas 10 miles in the vicinity of the car rental location, never heard that before in my life. Was unfortunate because the gas stations near by were .75 more a gallon than the entire DMV area. Please save yourself the stress & go somewhere else.

I gave this place 2 stars because I guess you get what you pay for.
When I arrived, the entire booth smelled like marijuana smoke. It was clear that some employee had smoked recently. The available vehicle selection was disappointingly limited and the interiors of all the available cars had stains and dust on them. When I returned the car, I noticed that the line was out the door. The counter was not well staffed and people seemed to be waiting for a long time. Behind the counter, employees annoyance at the busy day was showing through. One employee openly complained in front of customers that the place was too crowded, that the bathroom was always occupied, and that she was running late for her break. These may all have been legitimate complaints, but it was not appropriate in front of customers. In retrospect, I would have paid more for a more professional experience.

In a line with 6 – 8 other people and only one person working. RIDICULOUS! Awful and rude service. Ghetto is the best term!!!

Waited forever to get a car. No organization. No customer service. Will not come here again. Not a professionally run business in the least.

Booked because of price, full size for $ 34/​day, other rental companies were $ 200/​day. We arrived 80 minutes early, we couldn’t get our car early unless we paid $ 800+ extra (I’ve got the printout)! Are you freakin kidding me!!! We sat outside for an hour than went in and the system still wanted to charge $ 400+, the attendant «overrode» the system and gave me the right price, then she gave us a Dodge Charger w/​only 11K miles (to help with my angry wife). We were happy.
On a side note, I paid extra for the fuel fill up fee, they fill the car and they reimburse the different, well we returned to LaGuardia airport site, full tank, and had to call corporate to get my refund.
Very small location/​office, staff seem more interested in playing than customers

Arrived At the airport at 11:30 am on a Saturday. Shuttle came by about 25 minutes later. They had me out the door about 15 minutes after that because the place is understaffed — but that’s why the prices are so good. Ended up getting a new VW Beetle with 19,000 miles on it. It didn’t have any USB or Bluetooth connectivity but I don’t care about that crap.
Car was just fine. When I returned it they tried to charge me for a full tank of gas and the attendant said it was his mistake which he fixed quickly.
Overall not a bad experience. It was not as nice or smooth as at the on-​airport rental places but the savings made it worthwhile for me. I spent $ 69 for three days of rental. And that’s with all the taxes and fees included.

I was prepared for the worst after reading the reviews, but I was pleasantly surprised by an exceedingly pleasant staff, no line and a helpful desk agent. Everything was explained clearly, plenty of cars to choose from (Thurs morning) which was so helpful because my flight was horribly delayed Wednesday night and I was unable to get to the lot until Thursday morning. The car was immaculate, newer toyota, great built-​in gps and climate control, full tank and easy to drive. Bonus, really easy drive into the Convention Center at National Harbor from there. Thank you Dollar, I’ll definitely use you again.
Edited to add that I just dropped off the car and the older gentlemen who handles that could not have been nicer! 5 am and he was a delight. (Said I was just as pretty with my glasses on or off, totally charming) Also my estimated cost was MORE than the actual cost — ended up being cheaper! Thank you Dollar! Shuttle was right there. No wait! Guess I had the dream experience! Give it a shot folks, I’m glad I wasn’t scared away!

Terrible experience (s). Just dropped off my second rental yesterday and AGAIN witnessed awful customer service. Apparently when you pull up someone is supposed to check you out outside yet both times no one was around. Realizing this, and trying to catch the shuttle that was minutes away from leaving, I went in to give my paperwork to the counter person and was turned away with a rude attitude. The guy outside who eventually made his way over was friendly yet overwhelmed as he was the only one checking in several returns at once while the counter person sat inside with no customers. I missed that shuttle and had to lift my own very heavy bag on to the next shuttle (while pregnant) since the driver didn’t move from his seat.
The rental car was filthy, smoked out, and had a fingernail clipping that was absolutely not mine. I didn’t notice any of this because the lot is not very well lit at night. Gross. The tank was not full and after mentioning this to the guy while exiting after I picked it up it was still noted as full.
If you’re looking for a rental place that has even an ounce of friendliness or professionalism to their staff, has a fleet of clean cars, and will treat your rental experience/​transaction with respect DO NOT rent here. It may be cheaper but you get what you pay for. Never again!

Worst car rental place on the planet. If I could give it negative stars I would. People out the door waiting and 1 slow agent. DO NOT RENT HERE!!!

People don’t you ever rent a car here
They always make you wait hours
Service is bad not worse it at all

I can barely give it a one star!!! Never ever rent from then!!! Waited three hours to get a car !!!

Huge line. Sluggish, apathetic staff who barely acknowledge your presence. 40-​minute wait to get to the counter.
Then, another lengthy wait outside to get matched with a car. And yet another long wait in a line of cars waiting to be allowed out of the lot.
Awful experience. Dollar should be ashamed to lend their name to this operation,
No matter how cheap it is, don’t rent from here. Use one of the on-​airport companies.

If I could give a zero I would. One register is open on a Saturday. After waiting in line for over an hour, they took our money for a car they did not yet have. Then they played this game where they kept sending people to the same car that is locked and then saying, I’m sorry it doesn’t have keys. It should be CRIMINAL to rent someone a car you don’t have. They expect us to hang out and wait in the parking lot until someone brings a car back!!!