Hampton Inn & Suites Reagan National Airport

All right, I’m paranoid about hotel rooms, particularly when I check in after 5 or 6 pm. I check the AC/​heat, bedsheets, lights, wifi, then run the sink for hot water, ditto shower (once I had the shower head fall off when I did that!), and toilet (just one quick flush.) So when I ran through my usual checks, and the toilet water rose to dangerous-​almost-​overflow levels, I called the desk. After 16 rings I hung up, waited a while, called back, and explained the problem.
* Let me note this. It was about 9 pm. The hotel was not even close to full.
The young man at the desk said «I’ll send a plunger up.» Along with someone to use it, I assumed. «No. Everyone’s gone.»
The plunger, in a very nice rubber case, arrived about 15 minutes later, courtesy of one of the staff. «What do I do with it when I’m done?» I asked, already embarrassed.
«Just put it back in the case and leave it outside.»
All right. The idea of putting a toilet plunger, wet with I-don’t-know-what-was-in-there-before, back into a case was already disgusting. Putting it on the hallway carpet without being in the case, even more so. I called the desk. «Look, how about if I just change rooms. I’m not unpacked yet.» Laconic response was «Nah, just try the plunger.»
So helpful.
Did I mention I’m a member of their super duper club? A high-​end member? Not that it should matter, but still.
Fortunately, the plunger worked. I left it in the garbage pail and set the whole thing outside my room.
I found the front desk problem consistent throughout my one week stay. After arriving back at the hotel around midnight, I asked to put in a wakeup call, and the young woman told me I had to place it from my room «in case you get it wrong». Which, the room or the call time? I’ve never in my life been told that. This same young woman, by the way, couldn’t be bothered to look at me, or any of my party, when we checked in. She was far too busy admiring her nails.
The kicker was that I never did get the wakeup call. When I phoned downstairs at 7 am and said «Were you planning to give me my 6.45 am wakeup call at some point today?», the desk clerk said, «But it’s right here. You didn’t get it?»
No, I didn’t get it. I don’t get any of the rave reviews, either.
On the plus side, two blocks away are a TON of restaurants, CVS, Froyo, 7-​Eleven. On the down side, I asked two desk attendants whether there was any Japanese food nearby, both said no, and there were two places within four blocks.
Of the four front desk people my party attempted to work with, not a single one had been decently trained. In anything. This is not their fault; it’s the fault of management.
The shuttle service was efficient and on time. The subway is near. The maid service is excellent. Just don’t count on the front desk.

I stayed here on 09÷23÷05 and enjoyed the stay. I wasn’t impressed with the exterior, but the hotel was gorgeous inside and the rooms were in great shape. The bed was also very comfortable. Parking at the hotel was $ 13.99 a day and included in-​and-​out privileges. We had one problem with room service; when we ordered at 1:30am the kitchen was having problems. The menu was inaccurate, the order took 45 minutes to get to us, and I didn’t get what I asked for.

Our group had a very good experience at this Hampton Inn. The location was a good balance since the weekend rate was great compared to being right in DC and it was just a short Metro ride away (though the weekend Metro work made for some long and inconvenient waits thus it was a bit of a compromise). The Metro itself is just 2 blocks away which is nice. Crystal City itself is pretty dead on the weekends so for dinner and nightlife you do need to travel.
One of our rooms was on a corner and thus bigger than a standard double with a microwave, and frig/​freezer. Room was quiet and the bed reasonably comfortable. Otherwise the room was very standard as was the breakfast in the morning. The $ 17 self park underground was cheaper than expected.
If not for the good weekend price this is probably more like 3.5 stars.

Roughly the same features as the average Hampton inn pretending to be something more.
Pros: same as any other Hampton inn. Okay breakfast, helpful staff (especially the shuttle driver), and a clean decent room. Convenient location, deceivingly nice lobby.
Cons: Have to install an app and pay $ 1 just to get TV listings? Really? Internet is impossible to connect to. The phone is at least 15 years old, which seems out of place but nobody cares about that, and no alarm clock in the room. The bath was in poor condition.
Unless you have to be near the airport, I recommend another area and hotel.

Came to visit DC with my parents and booked this hotel for a week in a half. From the moment we got on the shuttle from the airport to the hotel we had an amazing experience. The shuttle driver (a Hampton Inn employee) was so helpful and nice, telling us of all the great things we can see, where things were in proximity and willing to help us with any other questions we had. Once we got to the hotel the ladies at the front desk were so nice and helpful, they gave us a list of things around us to eat at and who deliver. They also provided maps and brochures and explained how to get to the metro (1 ½ blocks away!!).
Every morning, from 6am-​10am they have a full breakfast for guests, I mean FULL breakfast, eggs, sausage, bacon, potatoes, waffles, oatmeal, fruit, bagels, toast, etc! It was AMAZING!!! The rooms are spacious and super clean. We would leave in the morning for sightseeing or on tours and when you returned the cleaning people would have freshened everything up for us. They were so good!
When we come back to the area, and we will, we are staying at this hotel for sure!
I would recommend this hotel to anyone who is looking for a place to stay.

My teenage daughter and I stayed at this hotel on Labor Day weekend. It was our first trip to DC, and the convenience of the nearby Metro stop was very helpful. The hotel was clean and offered the usual amenities (free coffee in the lobby, complimentary WiFi, flat screen TV with about 30 channels, very good breakfast buffet included in price of room). The room itself was very clean and fresh-​smelling, and there was no hallway or outside noise. It was easy for us to pop into the business center and print our boarding passes. Our experience of the Hampton Inn was very positive, and we will stay here again when we return to DC.

Probably closer to a 2.5.
The good: it’s a typical Hampton with clean rooms, comfy bed, and a decent breakfast. Staff was friendly at the front desk.
The bad: as mentioned before, the room was very musty smelling. Weird because the rest of hotel and hallways seemed fine, but step into a room and it was like walking into a basement somewhere (stayed on the top floor). The shuttle was useful but took about 45 minutes to pick up from DCA. The way back was quick.
If it weren’t for the free breakfast, I’d recommend staying at one of the other 3 Hilton properties on the same strip.

Check in was smooth. The room nice and clean… the bed soft and a worked great. The breakfast was very nice… crowded at times, but that is to be expected on the werkend. The banana bread was awesome and buried in with the muffins.
The hotel is located close to Reagan airport, crystal city mall and several restaurants within walking distance. Buffalo wind wings, bar louie, Ruths chris, montanas, Kora and several others. We ate at montanas and loved it… almost went to Kora since they had homemade pasta… and there was a tapas bar that was packed.
Biggest beef was the pool. Was surprised to see a life gaurd… but not sure why they have one… he spent all his time on a phone. At one point there was only 4 of us in the pool and someone notice poop in the pool. Everyone got out and was talking about and the lifeguard was still clueless… he had to be told about the situation since he had his head in the phone. I went back layer and was happy to report they had closed the pool (but no sign on the door so I am a little suspicious).
Housekeeper for got to leave any towels the first night. My wife put hers on the floor and I hung mine… all towels were taken… kinda defeats the purpose of trying to conserve water if you are just going to take every towel.
Overall, good experience and I would go back… all $ 109 a night it is a good value. Just a couple areas need some attention

I have been to the Crystal City area many times, but, this was my first time to stay here at this particular hotel because at this time they had the most affordable $ 168 hotel rate of all the other Crystal City hotels. The rate with taxes was about $ 190. Underground self-​parking to the left of the main entrance adds another $ 17. So my total for one night was about $ 207.
I love to stay in Crystal City, which is usually less expensive than downtown DC, where the hotels are much more expensive. I take the metro into DC.
This hotel is conveniently located with complimentary hotel shuttle to DCA. The breakfast is the standard Hampton Inn breakfast. I personally prefer the nearby Crystal City Crowne Plaza or the Holiday Inn, which offers a much fuller standard breakfast with a wider choice of breakfast items. My stay here was fine so I may return if the hotel rate is competitive.

If I could give 3.5 stars, I would — I feel like 3 stars is slightly low, but 4 stars would be too high. Anyway, I was in town for a business trip — I’ll be honest, this wasn’t our first choice for hotel but I’m guessing there were a lot of things going on last week because it was literally the only hotel that had availability. With that aside, the pluses are: it’s very close to Reagan National Airport, the location is good in terms of proximity to metro station and places to eat, the complimentary breakfast is decent and the rooms are spacious. I also thought the beds were really comfortable.
While not major issues, the things that pushed this review slightly more toward 3 although the staff was friendly, they weren’t very knowledgeable about transportation options to Dulles International Airport, the rooms sometimes felt a little musty (although it may have something to do with the humidity outside) and although the property was in pretty good/​clean condition, it just felt slightly rundown. Nonetheless, it was convenient and I would have no problems staying here again.

We stayed here when we were visiting Washington DC for vacation. As the others said on here the hotel is located in Crystal City. It is located just a few blocks from a metro station. There is a 24 Hour CVS right down the street and the Metro Station also contains a Dunkin Donuts, a commuter store where you can buy and load metro cards and tickets for the Virginia Railway and they have a Rite Aid as well. There is also a Legal Seafood and Chilies just blocks from the hotel as well. The staff there is friendly and they have a delicious free breakfast as well. The hotel will also store your bags for you too. We checked out on Friday and went to visit family that lived in Maryland but we did not feel like lugging all of our luggage with us since we would be flying out of Arlington the next day and they had no problems letting us store or bags until the next day. Plus as others have said they have the free shuttle that will take you to and from the nearby airport. When we arrived we called and they arrived in a mere few minutes.

I’ve stayed here three times. I absolutely love this hotel. It’s near the Metro. There’s complimentary internet and breakfast in the morning. I will definitely stay here again the next time I’m in D.C.

I travel to DC many times a year for a government project. This time, it was postponed due to lack of funding (which is uncommon these days), and I kindly asked for a refund, explaining the unfortunate situation. Every dollar I spend for the trip is taxpayer’s money, and I tried my best to recover some of the expenses. Even though the refund request was made 30 days before the check-​in dates, they were still not willing to provide refund or change the dates.

I have been holding this to make sure a refund was given…
I will start by saying, I generally like the Hampton Inn and would certainly stay at one in the future but NOT this one, nope.
My review is based on the parking garage and the 2 front desk employees I interacted with at the service desk on the night of Oct. 11, 2014.
The parking garage at this location is ridiculous. Some of the garage was under construction and spaces were lost due to that and what was left were COMPACT spaces. Of course, there were regular spots but they were taken. Once we realized the short levels were *IT* I suggested my fella ask for options at the desk. Since the Hampton Inn is physically connected to the Radisson I had hoped there was some sort of agreement between the two hotels because it looked like they had a HUGE parking area. The front desk clerk informed my guy there were indeed parking spots available so as dutiful customers back under ground we went to see exactly what we had seen previously. **bug eye**
It’s about this time my annoyance level jumps up a few notches.
From the parking lot I call front desk and I am told point blank there are parking spots… I questioned the clerk to determine how he could possibly know THAT. Where guests questioned regarding the size of their car? Was a sheet kept at the front desk to ‘mark-​off’ spots? NO… no was his response. Apparently he was assuming there were adequate parking spots and he was wrong.
Annoyance level jumps up once again.
I ask to speak to a manager and I am placed on hold.
While on hold an employee for the Hampton Inn appears in the parking garage he is wearing a button down shirt and tie. Manager? He points to a parking spot labeled *COMPACT* and says, «Will this be big enough for YOU?» «NO! This is a COMPACT spot and if I am lucky enough to get the car wedge in we will not be able to open the doors to get out», was my reply. *massive eye roll*
REALLY??? All over the garage are signs indicating the Hampton Inn doesn’t accept responsibility for damages done in the garage. Gee… I wonder why?
We go top side and into the lobby where my fella asks for a refund. Mind you this is the eve of the Army Race… hotels are booked up left and right but I’m not going to wedge a car into a crappy spot to stay HERE.
I find out DAYS later the Radisson and the Hampton Inn are connected. In an effort to provide CUSTOMER SERVICE {{gasp}} a parking spot at the Radisson should have been offered. In an effort to provide customer service a listing of hotels in the area could have been provided, as was the case at the Westin, to help with our search.
****If you are flying in it makes sense to stay here, they have shuttle service and public buses run past the building. However, IF you are driving staying here would be a mistake… the parking leaves a lot to be desired.****
After a few misses Holiday Inn, Westin, and the Marriot we got a room at the Ritz Carlton for **LESS** than the Hampton Inn and exceptional service.

We got a great rate here through
and we really enjoyed our stay in Arlington. The Metro is a short walk away, and is located in Crystal City so whether on our way out or on our way back to the Hotel we could stop in the drug store there to buy bottled waters, snacks, etc.
Another nice thing about this location is that it is walking distance (in the OTHER direction) to lots of restaurants and night life.
Our room was comfy and the bed was cozy. We didn’t bother making coffee because the breakfasts they served were good. Parking was safe in the garage under the building. I’d definitely stay here again when visiting DC and the area!

My husband and I stayed here for 7 nights. The staff was friendly and courteous. A free shuttle picked us up from the airport within 15 minutes of requesting it.
The room was very clean and quiet. We stayed on the third floor and didn’t hear any of our neighbors. The breakfast was a standard continental but the food choices varied which was nice since we were there for a full week.
The hotel is close to the Crystal City Metro Station, several restaurants, bars, and convenience stores.

Was staying in Mclean, VA but with an early flight out of Reagan, decided to turn in rental car and stay closer to airport. Hampton Inn was a very solid choice. Easy to get to and right by an Exxon to fill up before turning my car in. I called the front desk and told them I was dropping my car off and for the shuttle and they sent it over to pick me up, as to avoid a cab ride.
Hotel is a bit older but smelled fine. Got me checked in quickly, front desk thanked me for being Honors member and got me a couple of bottles of water (cold) and let me know codes for wifi and bkfst time without asking. Also wanted to know if I needed any recommendations on dinner. Nice touch.
Room was fine, corner back with view of park. Standard 37″ LG TV, microwave, fridge but bonus, with working freezer and good sized bathroom. Was clean, neat and what I expect at Hampton-​HGI types.
Only negative I really had was breakfast was pretty busy and when I went down, around 8 out of most everything and unlike usually where they have pans ready to go, they had folks waiting around a bit, but not in a massive hurry so no big deal.
Only other issue was the phone in my room did not work so had to head downstairs to get the van scheduled to take me to airport. Not any kind of real issue, but a bit of a pain.
Nice and close to airport and walking distance to multiple places to eat, excellent choice for business travelers!

The place looks beautiful and is only a short 5 minute drive to the National Mall in DC. However, the people are un attentive and the customer service isn’t the best… I say this after coming from New York. So it’s not like I care about people being nice to me.
The lack of help and attentiveness puts this hotel low on my list. Other than the awful customer service it’s fine. But seriously guys, answer your phone when your guests call.

Me and my brother check in for a over night. Nice lobby and dinning room for breafast. I saw this place build up from the ground up. After seeing the day of the Doctor at the Regnal movie theater at Potomac Yard. We when over here so I don’t have to make that big clim up the stairs.
After checking in we pick up some drinks and chip’s. It was almost buying a meal. Cost high. We when up stairs. Service was nice and fast in check-​in. Room clean and nice. Coffee pot and Refrigerator was in the room. I when in late in enjoying some breakfast that come with the room.
Breakfast was average. Hard boil eggs, Whiffle and other that you don’t write home about. Alway have they have hot coffee in the lobby Starbucks.
But over all it was a good price. It was at the location I needed. I my not come back here again.

Typisches Hampton Inn. Zimmer sind Ok. Frühstück ist mit including. Leider mit sehr viel Müll verbunden, abend so ist Amerika. Das Hotel ist in der nähe vom Airport und einer U-​Bahn Station. Von da aus ist man schnell in der City und an der Mall. Sehr sauber und zu empfehlen. Preise sind Ok.

The Hampton Inn & Suites in Crystal City is, I believe, my new choice for hotels in Crystal City. Having stayed at a few (mostly Hilton-​brand) hotels in the area, I finally ended up at the Hampton on my last trip… and it was a wise choice.
First, the airport shuttle — it was fantastic. After a much-​too-​long wait at a couple other Crystal City hotels, the Hampton shuttle was there within 10 minutes. It shares a shuttle with the Radisson next door, so keep an eye out for a Radisson shuttle and hop on that (after verifying) if it comes first. By tag-​teaming it, they get you to/​from the hotel in a timely manner. That’s big to me.
Second, the rooms — my room was quite large, well appointed, very clean and quite comfortable. The TV was large, clear, and had plenty of channels. The WiFi was fast and free. The bathroom was large and clean, if not a big basic. My room had a wet bar too, near the door, which was handy and had a small fridge with, I believe, a microwave.
Third, the breakfast — it was fine. Standard Hampton Inn breakfast in that it got the job done but left few memories. That’s perfectly fine to me. The breakfast area was absolutely PACKED when I was there, and I wasn’t down that late (and on a weekend at that). I ended up just bringing my food up to my room because there was simply no place at all to sit. It was also teeming with loud kids.
All in all, this is a very solid choice for your Crystal City stay, especially when you want a hotel on the lower price side while still being very clean, comfortable and near public transport.