Enterprise Rent-A-Car

The car smelled like puke. Seriously. There was also a scent of too much air freshener. I should have noticed that the windows were down when he gave me the car. Windows down in mid January. That was a clue. I had to drive all day with the stench or the windows down.
I’ve rented here before because, despite my Gold Hertz status, this location is crazy convenient. I even have two more future reservations here.
The sales guys are always pleasant. Service is good. But sorry, there is no excuse for this. I had a reservation. I should not have been given this car. No one should be given this car until it was cleaned and aired properly

We made a reservation ON Saturday FOR Saturday. We said we’d be coming from Alexandria and they said they close at 2pm. We took one trolley, two Metro lines and RAN the five or six blocks from the Ballston stop. (We called to be picked up when we got off Metro but couldn’t get a live person, so we just started running.) We arrived at 1:58 according to all four people’s watches and phones only to find the office closed. If they needed us to be there well before 2:00, they should have told us. We ended up being two hours late!

I have been a frequent customer of this Enterprise location for a year now, as I have to travel every other week for business. Chad and his team are fantastic! They are always friendly and I am in and out in less than ten minutes. I appreciate their customer service and would recommend this Enterprise location to anyone!

Always great service with the Enterprise crew on Glebe Rd. The fast and friendly staff take what’s already good about renting from Enterprise and make it better.

These folks found me a one way rental from DC to Boston at half the price of every other company. Simply great customer focus and service.

First time renting at the Enterprise in Arlington! Had several bad experiences with Enterprise in the past and try to avoid if possible! Wow, what a difference a location can make! In and out quickly and without a hassle! Very pleasant customer service and car was clean and ready to go! Will use again!

The staff is energetic and customer-​friendly. They worked hard to accommodate my schedule, and took extra steps that impressed me to ensure that the rental car body was properly inspected for dings and that I knew how to handle the Sentra keyless ignition. I would be happy to do business with them again when I have car repair or other local rental requirements.

Excellent service here. I made a reservation on Sunday morning for a truck. Shortly, I received a call from John at Enterprise letting me know that there were no trucks available. After inquiring what my needs were he came up with two other options for me. When I arrived he and Chad were very friendly and helpful and got me situated perfectly. Upon returning the vehicle I was greeted with more friendly service from John and his crew, amongst many other customers, first thing on a Monday morning. The ride to Metro was much ppreciated as well!

Great customer service, quick processing — I was in and out of there in about 10 minutes.

We recently reserved a specialized vehicle from Enterprise. Relying on our reservation with them, we reserved movers to help load the vehicle. When we arrived at the location, they had given away the vehicle to someone else. Desperate, we called their 800 number and they reserved the same vehicle in another location, over 30 miles away. We drove out there the next morning and were told they did not have the vehicle we had reserved and that it was not their fault because the 800 number operators did not check with them. It was an inconvenient and costly experience with Enterprise’s incompetence.

This is my favorite place to rent a car, staff are so friendly and helpful and understanding, I’ve tried so many companies other than enterprise but believe me this is the best, and every time I rent from them almost always get a new car with low milage but one thing to keep in mind, if you want to get a particular model or type be sure to reserve it earlier so they can manage to get it for you, ohh and they always offer me to pick me up or drop me at my house «since it’s near from them» after all this what more do you ask for?

I love Enterprise! Across the nation I have had consistently amazing experiences with them. People are friendly, helpful, customer-​service oriented and accomodating. We love the 700 Glebe location. They pick us up at our door, often give us upgrades, and are generally smart, great people.

This is my most recent review of the Enterprise Car Rental location at 700 N Glebe Road here in Sunny Arlington. I have been an Enterprise customer for years, most in part to the pick up service, great prices, and reliable cars. But now I am loyal to this location. I can’t tell you how many times they have been friendly and offered fantastic customer service. And TODAY was no exception.
In the dictionary they define Hero as a person of distinguished courage or ability, admired for his brave deeds and noble qualities. That might be a word reserved for a police officer, firefighter, or soldier however today I will not over reach, rather set that frame and use the word Heroic to describe the efforts of Brian, John (third week trainee) and the amazing Amy.
Yesterday we stopped by and asked Amy to reserve a car for my wife for pick up today. We messed up and did not leave her phone, rather mine and I did not see (was on a run) that they called early this morning 7am ish to get my wife set up. When I did call back Amy talked to my wife and got things squared away.
My wife has an important meeting this weekend out of town and really needed to have a car ready for her. She was picked up at around 10am and then headed to her client to get some material. Well one of the things was six feet long by 4 feet wide and did not fit in the car she had, time was running out, she needed to get on the road soon.
We called Amy who quickly confirmed that a larger vehicle was available (on a Friday after noon no less) and said to come by and she would swap cars.
My wife zoomed over and was given a minivan (A MINIVAN — say hello to my little soccer mom) for FREE (because she could not get us a prius) and included the gas. And she was on her way, on time, and they remember her name, that she was my wife, and were just super warm, friendly, and fun. I applaud this team of young professionals and cannot thank them enough (donuts perhaps) for the hard work and CAN-​DO attitude, always serving the customer.
You had us at «Free Upgrade»

This enterprise location was so nice to deal with. I called a few times with questions on prices, mileage, changing pickup time, etc. and every interaction was a pleasure.
I was able to return the car within a reasonable window of overage time with no extra charge. No mileage fee or gas tank hassles.
Got a sweet mustard yellow Kia Soul as my rental. His name is Beetlebum.

Great service from the staff and even better with the car itself. Got a brand new Hyundai with exceptional gas mileage.

My experience was consistent many of the recent reviews: these guys have just fantastic customer service.
I rented a pickup truck a few days ago to move some stuff from D.C. to New York. I reserved the truck for 9:00 am but wasn’t able to make it there until 3:00 pm. By that time, they had rented the truck to someone else. Nonetheless, the staff called nearby Enterprise locations to find me another suitable truck. A staff member drove me over to the other location to get it, and I was on my way.
On the drive back from New York the truck sprung a flat tire (as a result of running over a piece of metal, not anything wrong with the tire). Unfortunately, when I went to change the tire, I discovered the truck had no tire iron or jack. So I had to get it towed and purchase a new tire. When I explained this to the folks at Enterprise they immediately deducted the costs of the tow and tire from the rental fee and gave me a free day rental.
Bottom line: stuff happens and products are imperfect. But the Enterprise staff here were very fair and efficient in addressing the situation. They did way more than they had to do and ensured that I had a great experience.

Great experience with these guys. Awesome customer service. I tried to rent a truck from them but they accidentally rented it to someone else. However, they were more than accommodating and let me rent a cargo van for the same price. In addition, the tank was empty and offered me a discount if I filled it partly myself. You know a great business when they admit their mistake and compensate you for it without you having to complain.

My insurance company provided a rental car while my car was in the shop. This location was closest to my home, so it made sense to come here.
When I picked up the car, I was immediately turned off by the agent assisting me. He refused to shake my hand for fear of catching the flu. I understood the point, but it rubbed me the wrong way. When it came time to initial the paperwork, he made an odd point of not getting his hands anywhere near mine. I should point out that I was not sick and didn’t «look» sick.
The car itself was great. It was clean and the gas tank was almost completely full. In fact, I liked the rental better than my own car.
There were hidden fees that weren’t covered when I picked up the car. I assumed State Farm was covering all associated costs. Not so much, and I do take some responsibility for not asking questions. However, I do think that the rental agent could have been more clear. It would have saved me from the heart attack I almost had when I saw that my debit card had been charged $ 350 I suppose he was too afraid of catching my cooties to worry about reviewing the entire rental contract.
When I realized that I was being charged for insurance that I did not consent to, I called the office. The customer service was terrible. The agent who answered the phone said he couldn’t talk to me because there were several people in the shop. Okay, that’s fine. After 45 minutes, I called again and was told the manager would give me a call back. Nope. After two days of this crap, I gave up and just ate the $ 350.
If I had been rude or overly demanding, I could understand the refusal to return my calls. However, I was politely calling to ask questions about my charges. Ignoring your customers is disrespectful, and I will never use Enterprise again.
I am still debating whether I should file a complaint with the corporate office.

Rented from this location of Enterprise while my car was at the shop. I had a good experience with these guys — service was professional and friendly. They dont have many cars on the lot, but that was not an issue for me as there was 1 car for the category I wanted to rent, but this can be a problem for folks who may not get the car they signed up for.
I did have to come back after an hour since the car I wanted was at some local chop getting an oil change. The guys did call me to let me know when the car was ready tho!
All in all a good experience.

Rented from this Enterprise location again recently because I had such a good experience with them in the past. This time the experience was much more mediocre.
I reserved an economy vehicle, since I really didn’t need anything bigger. When I showed up, I had my own Seinfeld moment.
Agent: «I’m sorry, we don’t have any economy cars available.»
Me: «But I made a reservation.»
Agent: «I see that, but we ran out of cars.»
Me: «OK…»
Agent: «But, it’s you’re lucky day! Because I’m going to upgrade you to something even better.»
So we walk out to the parking lot and the agent takes me to an SUV. I’m sorry, but this «upgrade» is really just a higher fuel bill, as far as I’m concerned. And how did I get bumped all the way up the chain from the smallest car in their inventory to the biggest? I don’t find SUVs «cool» and would MUCH prefer a small car for city driving.
This time around, they wouldn’t waive the «young driver fee» which wound up costing me $ 45 for the weekend. At least I’ll cross the arbitrary 25 year line in a few months and not have to deal with that again.
All in all, I won’t rent from this Enterprise again, especially now that I don’t live in Arlington anymore.