Budget Truck Rental

We have been standing here waiting to pick up our truck for a very long time.
Rather than get anyone’s truck. They stand around chatting.
A room full of people to help, and chatting is more important.
They are unorganized and have lost keys, so they can’t even give people the trucks they have ordered.
Go elsewhere to get your truck. They are very unhelpful and rude to customers.
If there is a line, DON’T HELP BRAND NEW CUSTOMERS COMING IN!!! We have all been waiting here forever.

Only rent from here in a worse case scenario. The older white dude is as rude as anyone could ever be. Upon entering, he was being very unkind to other customers. He is clearly proud to own this ran down establishment. There was a young lady there who was kind but by no means did her kindness make-​up for this awful owner. I’m surprised Budget Truck still will allow him to hold their franchise. This boy didn’t even allow us to do an inspection. Against budget truck regulations! I wanted to leave the entire time but I couldn’t as I need to move things in a certain time frame. Don’t go here unless you enjoy giving mean people your money.

Terrible service save yourself the headache (go to Penske on Columbia Pike)
Reserved a truck online, showed up early, waited around 20min only to be told they had no truck for me (even though I had the reservation). They were rude and acted as though this happened all the time and was out of their control. They made no effort to try and find me a different truck and simply told me they would call if one arrived. They ended up calling hours later after I luckily found another place (Penske on Columbia Pike who were WONDERFUL).
They also charged me a $ 50 NO SHOW FEE. And I had to call multiple times and sent on a wild goose chase of phone numbers to find someone who could take the charge off.

Hands down the worst experience I’ve had with a rental car or truck company.
I came in on a Saturday morning to help my girlfriend move a few miles away. There were three employees manning the check-​in counters, and there were perhaps ten people in line (with various groupings). It took an hour to get checked out, as apparently only one employee was able or willing to handle truck rentals at a time. Mind you, almost everyone in line was there to rent a truck. Zero reason for this situation. No apologies or explanations from the staff – just gruff commands to keep the door to the lobby shut. Checkout also took approximately 20 minutes, even though there were two people in line, and all that was required was to hand over the keys and sign the release.
Avoid this place. It stinks.

I’m surprised to read the others reviews as we had a very positive experience here last weekend. Maybe it’s under new management?
Upon arrival in the car/​truck rental area, we were told only one person handles truck rentals. That was Santiago, who appeared to be some sort of manager. He was extremely nice, joked around with us, and got us all set up in no time. We rented blankets to protect furniture ($ 9 for a dozen) along with the truck. Only small issue which turned out to be nothing was that I had reserved a 10′ truck but they weren’t available, so they gave us a free upgrade to a 14′ truck. A little more unwieldy than I was planning, but can’t complain about extra space.
We returned the truck to a different location so can’t speak to that, but overall a good experience with friendly service.

Do NOT rent a truck from this company or location. We are writing this review on the side of the interstate due to the fact that our dirty, shaky, POS truck had a bone dry coolant tank. The main guy at the office is gruff, unfriendly and condescending. He should probably spend less time looking down on his customers and more time checking his trucks for issues.

The customer service here is truly atrocious. I called the office on Tuesday to inquire about renting a hand cart, which the website indicated they had available. I was told I would be able to rent one and did not need to do anything in advance, just show up. When I arrived on Wednesday I stood around for 5 minutes in this awkward, shady office with piles and piles of paper and supplies before someone finally looked over and asked what I wanted. When I asked to rent the hand truck, I was told I could not rent it because I was not renting my moving truck from Budget. Budget had no cargo vans available that day or I would have, but the representative insisted he could not rent me the hand truck without setting up a rental agreement for the truck. He also said he did not know who I had spoken with previously but they were wrong. The rep was practically yelling at me over the sound of the ancient printing machines as well.
All around, it was a disappointing and upsetting experience. I will never go back to this office — it is a complete wreck.

This place provides the worst customer service around.
I reserved my truck online before looking at reviews. When I arrived at the location, I waited in the lobby for 25 minutes before someone told me that I need to go in the back for truck rentals. After getting to the back, the sales associate increased the fees for a truck above the cost that was agreed to online. After requesting an explanation for the increase in cost, the associate said take it or leave it.
Poor customer service, prices are low online so they can bait and switch once you get to the office.
Do not go here. You will be extremely disappointed.

If it were possible to give this a lower rating I would.
The guy that owns the place is a HUGE bag, and made a very simple process extremely stressful. I’m a consultant and travel often so I’m familiar with how the rental process should work. I chose budget for a rental truck because they were having a promotion that made their trucks slightly less expensive than their competitors, but this was a mistake.
My husband and I got to the rental office 10 minutes before they opened so we wouldn’t have to waste time waiting in line. I had movers coming to my place at 9:30 that charge by the minute (I live a short 5 minute drive away) so I figured I’d be in and out of the place by 9:15. When the doors opened at 9 there were a good ten people behind us. I handed the man my credit card and driver’s license and told him I had a reservation.
He asked if I wanted to purchase extra insurance for $ 120. I told him no, that I already had insurance; at which point he stepped out from behind his desk and addressed the entire line. «Ok, folks. We’ve got some brave souls here not purchasing insurance today. I’ve been in this business 18 years. I own this place, and I have seen everything. 99% of the time your insurance will not cover truck rentals. This is completely different than car rentals, and your insurance will only cover liability to the truck so we always recommend you take it, now (back to me)… are you sure you don’t want the insurance?» I said I was sure, and that I had already checked with my insurance provider and felt confident I would be covered. He looked at his partner at the other desk and shook his head and scoffed, «brave souls.»
I was more than a little annoyed at this point because I didn’t feel that the public display was necessary and I was already in a hurry, but I held my tongue. He then told me to enter my address into his computer, and got up and started working with other people. As soon as I touched the keyboard the window disappeared, but I still had to wait another five minutes for him to come back to me. When I explained what happened he said, «Oh, I’m sorry. I thought because you’re young you’d be technically savvy.» I’m an IT consultant, and very comfortable navigating around a PC, but even if I wasn’t I would never talk to a client that way.
I stared back at him and he told me that I might lose my reservation; at which point I began having an internal melt down. I had already incurred about $ 3,000 in expenses for this move to happen that day and this guy is telling me it won’t because the window disappeared? All I could say is «that’s not funny,» and me he would «see what he could do.» He fumbled logging into his application about six times (I honestly think he was just trying to mess with me at this point) and then when he finally got in he told me I was lucky. He then looked at my husband and said are you the only one driving? I told him I was. He said, ok because if anyone else drives the truck won’t be insured (seriously, again with the insurance? Ugh!). We told him we were in a rush so he finally gave me the form I had to sign and told me the truck was the only one outside and that I couldn’t miss it. Great. It was 9:20 and I would make it back just in time before the movers did. I walk outside and immediately see the budget truck I ordered sitting alone in the lot ready to go. I assumed this had to be my truck and got inside. He then came out a minute later and told me I had to pay more attention, that the number on my key didn’t match the number on the back of this truck. My car was parked out on the side of the street. I have a sneaking suspicion that he only came out to see if I really was the person that was going to drive the truck away, because he had a line of 15 people at this point and had already finished assisting me but who knows for sure? All I can say is that it took me thirty painful minutes to get out of the office, (the movers beat me home) and the customer service was terrible.