Enterprise Rent-A-Car

Rented a Hyundai Santa Fe SUV over Christmas. Price was very reasonable and service was quick and courteous (thanks, Kiefer!). 2^nd time we’ve done this and had a good experience both times.

Awesome place and Great service. Riley was the gentleman who waited on me. He was helpful and couldn’t of had a better experience. 5 star !!

Great service, the guys were friendly and quick. Great choice of cars too. I will certainly do business again with them!

I have no complaints. They have wonderful deals and great customer service!

The location is perfect for me as I live about a mile away. I have been using this office often recently because of work. The hours are convenient, the staff is professional and friendly and they always get me in and out quickly and efficiently. I recommend coming here!

Hands down, best Enterprise location I’ve ever rented from. The employees are very friendly, knowledgable, easy going and provided great customer service. I will definitely rent from this location again.

I usually rent from these guys at least once a month. Although there are frequently different folk working there — the company moves its employees around — I’ve never had anything less than superfine service and probably the most courteous and cordial reps I ever deal with.
SURE WISH THEY WERE OPEN ON SUNDAYS AND HOLIDAYS!

Ballston Enterprise-​Service with a Smile
I am always so impressed with the employees at the N. Arlington Enterprise Offices. The employees are efficient, professional and super efficient. This is our go-​to place for rental vehicles. I usually get upgraded or at the very least asked what type of a selection of vehicles I would like best. Also, since I live close by, someone is always willing and available to give me a ride.

I rarely write reviews, but I just wanted to acknowledge the outstanding customer service I received from Kevin. Kevin worked with me to get a car quickly. His can do attitude simplified the process immensely. He also called me the following day to let me know that he had received the car after I dropped it off after hours. Thanks Kevin!

The associates were great in helping me get a car I reserved with an upgrade for free

I normally rent from these guys, but thought I’d try a different location in Arlington b/​c it would be more convenient… I’m never doing that again. From now on, this location gets my business. Only complaint — not open on Sundays.

This place runs like a well-​oiled machine. Great speedy service. Selection is small but they do their best to accommodate.

Every time I rent here there are issues. Is it that difficult to have working vehicles ready when you know in advance that I am coming?

I usually rent on weekends when so I can run errands. Can’t beat the $ 9.99/day special. I always get upgraded even though I truly could care less if I do. The guys who work here are incredibly nice and professional even though I never buy the extra coverage or anything else. The only reason I did not give them 5 stars is that no car is ever on full when I get it so returning it on ⁵⁄₈ etc. is a bit of a pain.

We have rented from 5 different locations since we arrived in Virginia about a month ago. This was the worst.
The staff was unhelpful, curt, and uncaring. We had a reservation for noon, that we changed to 2, but we ended up arriving at 1. They didn’t have a car ready at all. We had to come back in an hour or so.
THEN, they had an issue with the fact that we had out of state licenses and a bank account visa instead of a major visa. We hadn’t had this issue at any of the previous locations we rented. Their excuse was «we have a bigwig coming for an audit Tuesday, so we won’t honor this.» The excuse *seems* legitimate, but they didn’t offer an apology, didn’t offer to take us to another Enterprise location or find another reservation for us.
They left us stranded and having to hunt down a reservation somewhere else on a nearly sold out weekend.
The manager was unapologetic about the situation, the sentiment from the reps and manager was basically «Oh well, can’t help you.»
We’ll never reserve another car through this location.
I highly recommend the Falls Church location (Dunn Loring Metro) or the Fairfax Location at 9854 Fairfax Blvd (Vienna Metro).

Do not waste time at the Ballston location! I’ve dealt with them a few times in the past years and every single time when it comes time to pick up the vehicle, there was a change to my original reservation. Often they would say that they do not have the vehicle I had requested, but if I would like to upgrade to a larger vehicle, they can accommodate that. Of course, this entails paying more money each time, if you want to get out the door on time.
You will be better served at the Rosslyn location on 1560 Wilson Blvd – much more reliable and also awesome customer service EVERY TIME.
I think when it comes to car rental, consistency is the key. Unfortunately, the Enterprise on Randolph St. has NOT yet lived up to this standard.

After having rented here a couple of times and having great service I am highly disappointed with my service today. First off the line was long and it seemed like they were under staffed. I have rented from past Enterprise locations before in Alexandria and was able to use their debit card now I get up to the counter and it seems like it’s an effin issue. Come on now if your going to be legit company don’t you think you would be consistent? It seemed to me like he was worried about the long line. The only person at this location who had customer skills and didn’t seem like just some guy off the street they had just hired was Ben.

I had an excellent experience with Enterprise this past weekend. When Amtrak cancelled all rail service for a day and I needed to get to Richmond from DC, I decided to rent a car and drive down. Avis quoted me $ 220 and Enterprise a much more reasonable $ 100. By the time I got to the Enterprise office, from a mere five blocks away, a car had been washed and parked out front with the paperwork started for me. The entire staff was friendly and accommodating and even waived the under-​25 fee due to my circumstances. It may have been one of their shortest rentals ever at just three hours, but the service was above and beyond.

I have rented cars from this locations on a few occasions and service has been A-​OK. They have a limited stock of cars available at any give time.
The only good thing is that it is close to Ballston metro!

I have been renting at the Enterprise (Ballston), North Randolph Street, location every weekend for two years.
At that location they provide great service, and friendly. professional employees. They care about their customers. Enterprise rates are a great value. I don’t own a car, but rent one on the weekend to do errands. I compared Enterprise vs. Zip Car and Enterprise wins every category.