Bath & Body Works

Their customer service sucks. Should you really need a training to be attentive and nice?!
I went to the store on November 3^rd, purchased couple of items and used some coupons.
1-​To make sure I can use my coupon I double checked the condition with one of the associates on the floor, she responded to me «yes, you can have … «sounded so disappointed that I can walk out with a free product!
2– At the register while the girl was ringing my purchase, she was constantly turning and talking to other associate or listening and interacting with the other customers that was being served at the next register.
3– When I came home I found out that I was charged double (not discounted) for one out of 3 air freshers I bought, aahhh, I have to go back to the store again.
4– Tonight I went back to the store, dead quiet, and waled to the register mentioning the mistake, the associate (1) made a low voice ah. ye…, then she started to process it on the register. Again instead of focusing, she kept talking to the other associate (2) and trying to finish a story to her! At the end she asked for my ID, entering my info to computer while still talking to ass. 2. Then she asked for my phone #, I started saying, then preferred not to, asked may I not give it, she said: No, we need it for the return. I said I did not return! You made a mistake!!! Then ass. (2) (which sounded like the lead of the team as others asking her questions) jumped in and said no because we are giving you a refund, loss prevention will need your contact. I used to work in retail, they gather the info for returns so they can trace the repeat pattern. Any way, why loss prevention needs my phone #? Will they call me checking if I received the refund !!!
All good! What disappointed me the most is that nobody said any word of apology for at least wasting my time. Nobody made any effort to even smile. Moreover your store is usually so quiet, why your stories can’t wait for when you don’t have a customer. Remember you are being paid to serve customer not just ringing what they picked!

This is a very nice store. Generally, I’m not a big fan of candles or scents from a place like this. But i was brought here by someone who was a extreme candle lover, she practically had a mini store of her own. I was introduced to a «Men’s» Section of the store that had body spray, lotions, Hair & Body wash and cologne (which i never knew this place had).
So as she got great coupons and deals, i got to try some of their products and i’ve got to say, I’m impressed by their products. I got the Hair & Body wash and their Body Spray.
The employees are very friendly, nice and provide excellent customer service. I wanted to get a $ 50 giftcard for a friend while she was in the store with me and i asked a employee to be discreet and ring me up and she did outstanding job, they are awesome!
The store is very well organized and neat, the employees work very hard to keep it this way as the customers usually like to touch, pick up and smell every single candle before they purchase one. This store attracts so many customers that no matter when you come, its likely going to be crowded but i would say the best time to come would be towards closing time.
I am still using their products and once i finish them, i will be back to get more!

I noticed I didn’t bring any hand cream with me for my week in Arlington.
I saw there was a Bath & Body Works in the Ballston Common Mall, let me swing by when I have some time. I see a guy section in the corner. I grab a hand cream and the sales person tells me $ 17 bucks.
What?
How about a Bath & Body Works brand hand cream sparky? Oh, you mean the 2oz Hand Cream for $ 2.95? I like White Citrus.
I give $ 3 bucks and smile. They tried to hustle a hustler!

In all honesty this is my favorite Bath and Bodyworks store. The employees are awesome. Specially Joel and Suzy!!! Not only are they are adorable but they are outgoing and very knowledgeable of every product. They will give you their honest opinion and point you in the right direction. Joel and Suzy you rock!
Bath and Bodyworks is my favorite candle store, period. Yes, I’m prejudiced. I’m a Long Island native. The variety and supply of candles at the store is always amazing. My new townhouse has the aroma of the pine scented candles that they sell, and I use their other aromas and scents for gifts.
This particular store is well stocked and staffed by friendly bubbly people. I’ve never had any problems with exchanges and always leave with a ton of cupons. They were nice enough to exchange a few gifts I received from a baby shower without the slightest show of annoyance. A couple of them are aware of upcoming scents to be put on the market and I’m usually one of the first to get them. This sure beats a drive to Tyson’s, Pentagon City and Fair Oak’s for this NOVA girl.
The only bad thing about this store, is its patrons and their hyper kids. I’ve seen several parents not reprimand their rowdy kids in this store. The store workers were nice enough to ask the kids not run in a polite manner as the parent’s where to «busy» to mind «their own children». As the kids were close to tipping over a candle display and hurting themselves and fellow patrons. Again this is not the store’s fault.

This location has atrocious service. Low stock, and most of the time, the walls/​floors aren’t stocked. That’s due to the staff. I stopped shopping at this location, a while ago. I prefer another location. About 20 minutes away. Go to Fair Oaks. They’re a flagship store, more in stock, and better customer service. Avoid the location at Ballston Commons Mall.

I never knew there was a Bath and Body Works in this mall!
We were walking around the mall and happened to spot this store — kind of odd to find it here!
We love the 5 had wash for $ 15 deals! There was also a 7 for $ 20 deal going on.
There were 2 employees working the store on a weekday evening and a couple of more shoppers. The staff was mostly disinterested in the shoppers and kept on with whatever they were doing when we walked in.
They did eventually help us when we had a few questions and would not move unless we had answers for them.
I like the store and its products though!