Bray & Scarff

Two absolutely delightful experiences — first, purchasing my new dishwasher with Vernon, and the installation with Jeremy. Vernon made the shopping experience fun and took a lot of time to point out countless features on several models. He also followed up with me personally on the delivery. The installation process was THE BEST — Jeremy called in advance, did an amazingly quick and efficient installation, gave me a general overview on working my new dishwasher, and left the area spotlessly clean. Very refreshing to have two personable, competent gentlemen help make this process easy! I will DEFINITELY be back to purchase appliances at Bray & Scarff in the future.

My 12 year old Whirlpool washer broke, I immediately contacted Sam Zamrik at Bray and Scarff in Arlington, VA. They had the Whirlpool model I wanted at a great price. Delivery was perfect.
I highly recommend Bray & Scarff since they offer personalized and high quality service.

Jeremy was phenomenal. Was quick in installing and gave some great tips. We always buy from Bray and Scarff and delivery has been good but Jeremy by far has been the best so far. Bray and Scarff you are very lucky to have him!!!

We purchased a new dishwasher recently and Sam was very helpful at the store. Jeremy installed it about 2 weeks later and did a great job. We’d definitely recommend Bray and Scarff to anyone looking for a new home appliance. Two thumbs up!

Jeremy did a great job with our installation today. We’re very pleased with the service. Bray & Scarff isn’t always the cheapest (they price match though), but I’m always willing to pay a little extra for great service on the retail and installation side. It’s just not worth going with slightly cheaper, but far worse service.

We purchased a new dishwasher and over the stove microwave/​convection oven. Jeremy did the install. What a great job. He arrived early in the standard four hour window. Quickly removed the old microwave, which was probably 26 years old. Jeremy made quick business of this. The new dishwasher was similarly installed quickly and flawlessly. Cleanup was done and both appliances were in place and working in less than an hour. Kudos to B&S for having such a professional. Highest praise for Jeremy.

Great experience with shopping and delivery via the Timonium store. Salesman was really helpful and could answer all our questions when we were trying to decide on which dishwasher model to get. Delivery came when expected and installation went smoothy even though the spot was a tight fight. Looks great and can’t wait to use it.

This review is on store experience and delivery only. I will write another once I try the new washer and dryer. Service with Don in the Alexandria store was easy and I got exactly what I went in for. The washer and dryer were delivered today by two excellent service techs who were pleasant and answered all of my questions. I expected a call about the window for delivery and didn’t have one by end of day the day before but I called the store before closing and Tim took the time to look it up and give me the window… and they arrived within that time.
So far so good. Going to try the washer and dryer now and then will write another review.

Bray & Scarff is not fulfilling the service contract. Next time I’ll just go to Home Depot or Lowes. Not worth the hassle of waiting over a month for the repair. Sadly inconvenienced and disappointed in Bray and Scarff. We need service desperately. Please help. I don’t want to have to call my friends at 7 on your side or WTOP.
Issue finally resolved. Thank you.

In late 2012 we bought a fridge and microwave from Bray & Scaff. They were on sale, and we got a great deal. We really liked our sales guy, and the delivery came on time. They even helped us get the oversized fridge through our undersized door by taking the door off! Truly exceptional. If I had been an avid Unilocaler then I would have given 5 stars.
Come 2.5 years later and our ice maker breaks. We give them a call, realize we didn’t get the warranty, so we will have to pay. $ 100 charge to come and assess the problem. Fine we said, come on out. The technician diagnosed and said we’d get a call with an estimate.
A few weeks later, with no estimate in hand, I call. The quote was about $ 600 (on top of the $ 100 already paid — total cost $ 700)! To replace our ice maker and a control panel card in the back of the fridge.
Hmmm.. I say. «Can you give us the part numbers? We’d like to explore doing this ourselves.»
«I’m sorry, ma’am. Our policy is to only give out part numbers if you put down a deposit to do the work.»
Ok.. . Now I’m getting a little steamy. «We paid $ 100 to get the fridge diagnosed. Are you saying you aren’t now going to give us the diagnosis unless we do the work with you? If that’s the case, you should have been clear about this before you came out.»
To his credit, the person on my phone did see my point. «You might want to call my manager,» he suggested.
3 messages later I finally got ahold of her. «We’ve been trying to contact you.»
«Really,» I think, that’s interesting.
To her credit, she did give us the part numbers. My husband fixed the fridge. Total cost to us:
$ 100 — Diagnosis by Bray & Scarf
$ 180 — Parts
Done. And done with Bray & Scarf. Next appliance shop we will check out another vendor.
Oh, and when I suggested $ 700 was a lot to pay for an ice maker on a fridge that cost us on sale less than $ 2,000, they mentioned, «Well, you could always buy a new fridge.. .. »

Only providing 1 star because zero stars was not an option! By far the WORST company to deal with EVER!!! Purchased a KitchenAid refrigerator from them last November and the freezer has never worked. Have had service techs out multiple times and it is always the same story, «Oh I need to order another part!» Have tried multiple time to get the manager on the phone at the call center and every time am told they will call me back. Guess how many times I have actually gotten a call back from the manager? You got it, zero times!

Great staff in the Arlington Store. They were efficient and responsive to follow-​up emails and helped find reviews about products that we talked about. I dealt with Eddie in the Arlington store. The delivery crew were professional and fast. They answered all questions and told me what was going on every step of the way. I think i got the best price, too.

Sam helped us choose a new dishwasher, adn the knowledge and service were superb. Since Bray and Scarff don’t contract out delivery and installation, the chances of problems are reduced (I recently had a bad experience with another vendor). Great job by the delivery and installation team, and Sam. Much appreciated.

Go elsewhere. Overpriced installation and delivery. Salesman are extremely nice but warehouse and delivery need straightening out. My $ 400 microwave ended up costing me $ 700.
Six years ago I spent $ 15k on appliances and now will never go back.

Exceptional Customer Service & Product Knowledge
Vernon Gilliard, Sales Specialist — complete competency, service, and integrity!
The most professional service we have received from any of the many (in most cases difficult) vendors we have dealt with in our home renovation. Here’s what we experienced:
–a walking encyclopedia of product knowledge regarding any and all appliance options and budget considerations
–no cheap $@!#% sales come on, low pressure
–extremely personable and easy to work with
–sincere with complete integrity, helped us troubleshoot multiple product option and budget dilemmas
–we are crazy picky and he totally had our interests/​concerns top of mind with every turn
The company is great too and had quality product, sound product options/​ranges on the floor, and positive delivery experience. All that does not mean anything without reps like Vernon. If I owned this chain I would put Vernon in charge of training every rep in the company on how to deliver professional service and create customers for life.

Buying appliance for new home is never easy, but JEROME and the Bray & Scarff team was able to make it as seemless as possible.
Great prices and great products. I was ready to pull trigger before a sale, and was made aware that sales will happen a week after, and purchases my good then. Easily a ~$ 2000 saving.
Thanks again Jerome and the team!

Bray & Scarff made my oven purchase easy and fell well within the range of what I found online.
I was looking to buy an induction range with convection oven. I found a price online and was about to buy when my friend recommended Bray. They not only matched the price, but provided much more convenient service.
The arrived on time, took away my old stove, installed a new outlet and had the oven working in no time. The servicemen were not only competent, but pleasant to deal with. The saleswoman on the phone made follow up calls and ensured that I was perfectly happy.
I will definitely look at Bray the next time I need appliances.

Bray and Scarff has a limited but good selection of appliances for the home.
we were in the market for a new microwave and went to local chains to look for a new microwave. Our final stop was at Bray and Scarff with the feeling that there would be nothing here in our budget (mid range).
We were able to find a few that was in our budget and our salesperson was well informed too! His advice and suggestions made the job easy for us! He did not try to upsell us much (something that you see at other stores).
They also did a price match with Best Buy for our purchase. Plus they have a good warranty program that will refund you all (or part) of the warranty $$$ if we dont use it for the entire course of the warranty — this by itself is reason to come shop here!
Bottom line — friendly and knowledgeable staff, price match, and good warranty makes up for the limited selection of products.

We recently had one of the strangest experiences with a retailer. Actually, it still is ongoing so perhaps we’re getting ahead of ourselves. In a nutshell, the salesperson Sean R. had positive moments and the installation was both on time and done professionally. But for some strange reason, the process of sending me the receipt and rebate form that covers the delivery cost is proving to be a grind taking well over three weeks without anything in the mail yet.
To be fair, I’ll give the details below.
Our dish washer broke a few days prior to Christmas. We like shopping locally and due to a positive experience in the past I went to the Arlington Bray and Scharff. Sean R. patiently answered my questions and provided some helpful insights into dishwashers and the different models. After returning home and talking with the boss, I checked showroom model along with similar models on their website. I called Sean — there was an accompanied e-​mail to help the conversation — with a few more questions and made a purchase. At the moment, he was busy with a few things and he said he would process the order later. Consequently, he didn’t give me a run down on the total. Now I was uncomfortable with that, but I felt that he had put some time and effort into the sale and thought that (1) he deserved the commission and (2) since everything was so positive I figured that it was unlikely anything would go amiss.
Now I think that there was some miscommunication around here. Thinking back on the conversation, paraphrasing, he said that he had my e-​mail address and that he would mail me my receipt. I interpreted it as he would e-​mail me my receipt but perhaps there was a period between the two fragments meaning he would snail mail me the receipt. A few hours later in the day, I e-​mailed about the receipt. The following day, since I never received a response, I called but another salesperson answered saying Sean was busy with another customer. The salesperson gave me the total, I asked for a quick breakdown but he responded that he was in the middle of customer and that Sean would call me back. Unfortunately, I never got a call nor was there a message from Sean.
With the holiday, I had other things to do such that before I knew, it the 12/​29/​2011 delivery was just about here such that I called the prior evening regarding when to expect the deliverymen and the receipt/​rebate form. Sean was not there but another salesperson answered the delivery questions, printed out the form/​receipt and said that he left a note on Sean’s desk to please mail it out. As I mentioned earlier, the delivery went well: the men arrived according to schedule and did their job professionally.
Before I knew it, another week passed without a receipt/​rebate form such that I called the evening of ¼/​2012 and got the same salesperson as the prior week. The gentleman actually recognized me, was astonished that I had not received the paperwork, and without any comments from me, insisted that he left the forms with a note on Sean’s desk the previous week. He sounded really annoyed but told me he would make sure that the paperwork was sent out. Six days later, 1÷10÷2012, still no letter from Bray and Scharff with my paperwork. I called tonight (Tuesday) figuring that Sean might be off Wednesdays and I got a polite salesperson named Jerome. He was going to leave another note for Sean, but I’ve decided that I need to talk to a manager to get the paperwork. I’m assuming that all will go well tomorrow over this mind-​numbingly trivial matter.
In the end, I’m not sure what to think. Fundamentally, the advice was good. Most matched what I already knew and, moreover, Sean provided some good insights. But either this is some string of weirdo coincidences or someone is blowing off a crazy easy task that ended up making a very positive experience into a so-​so experience. Most likely, next time I’ll do more research on the Internet and talk to the Bray and Scharff online sales department which was helpful in the past.
A QUICK UPDATE
So a quick conversation with staff led to a second quick conversation with Sean who was very polite. It turned out that my dish washer was just under the threshold for getting the rebate. But due to the mixup, they simply refunded $ 50 to my credit card. It was never clear to me why no one ever mentioned this earlier or the lack of communication; but in the end things worked out.

Bray & Scarff seemed like the natural choice to buy all new appliances for the outdated kitchen in my new house. I thought I’d try to «buy local» and went to the local specialists.
I had thought that as soon as I shared with the sales person that I was interested in buying a fridge, oven/​range, microwave, and dishwasher that they would be excited for the potential commission and try to make my buying experience as pleasurable as possible. But, as Unilocal says with 1 star — «Eek! Methinks not!»
Instead he told me to «look around» and proceeded to chat with his friends behind the counter. When I approached him again to tell him that I have a few questions and a pretty good idea of what I wanted he said he’d be with me in just a minute… he was literally in the middle of telling a story about golf!
When he finally got to the showroom floor with me he couldn’t answer my questions about features on the different products. Then, when I asked about installation services he said that I should hire a contractor to do it. So I asked again, «Does Bray & Scarff offer installation?» He wouldn’t give me a straight answer. When he asked me to «Come look at a particular appliance on the internet,» I just walked out. I was definitely NOT going to deal with him, and the other 3 sales people that were sitting in the empty store didn’t seem all that fabulous either.
In the end I researched appliances online, bought through Home Depot, had them install — their service men showed up in GE uniforms, were very professional, and did a fabulous job of installation without even dinging a door or wall in the process. Who knew that the big box store would be SO much better than the local specialist. And, I paid less, there was free shipping, and free haul away of the old appliances.
P. S. Although I don’t want to write a review based on other people’s experiences, I have since had two friends also have horrible experiences with B&S that just reinforced my decision to go with Home Depot.

Excellent place. Vernon was friendly and well-​informed. Since we live in a condo, we were looking at the Bosch Axxis+ washer and Axxis dryer, and he helped us with that, and even with getting some detergent which has been better than anything we’ve used before.
He made extra notes on the order to ease delivery and the delivery guys were fast yet did a good job. (OK, I removed the door from the closet and had the old washer/​dryer stacked unit out so they could concentrate on the installation.) Delivery was on the day we’d requested.
The Bosch has been AMAZING. Doing laundry is almost fun, it’s efficient, and the clothes are coming out softer than we’ve ever had. (Bosch’s dryer philosophy is «less heat, more air» to keep from baking the clothes, which is not the way I was raised, but I like it.)
Everything’s worked perfectly and when we get a new refrigerator in a couple of years, we’ll definitely be back to Vernon and B&S.

I’ve bought appliances from Bray & Scarff over the past 10 years. They are convenient, have a decent store, but be really, really careful in dealing with them.
In the past month I bought a new Bosh dishwasher, refrigerator and a Kitchen Aid garbage disposal. The delivery guys brought the new appliances over and installed the dishwasher and tried to slide the refrigerator into the space. Unfortunately the space was ¼″ to tight in the center due to a slight bow in the wood on the right side. I took care of that problem with a saber saw and paint that evening. The delivery guys took a look at the garbage disposal and said I needed a plumber. They said they didn’t have any «parts» to redo the plumbing and could only install a like sized disposal. I wanted to replace a ½ horse with a ¾ horse. They also mentioned they had 5 more deliveries and seemed pressed for time.
I called and asked for a refund on the disposal install to help cover the cost of a plumber. They charged $!69 for a dishwasher/​disposal install and offered $ 20 for not doing the disposal. I was expecting them to split the cost. Since they didn’t want to reimburse a reasonable amount of the install fee I got the sales guy to send out an installer with a ½ horse disposal with the agreement that if the larger ¾ horse could be installed it would, otherwise they would install the smaller ½ horse size. The installer called ahead, rolled in and installed the larger unit in 20 minutes! No extra parts needed. So I lost half a day due to the first crew not wanting to do the install.
Some things to watch with Bray and Scarff: the installers get paid by the items they install, not by the hour. So their incentive is to move fast and get on to the next job. Don’t expect slow, careful, clean, meticulous work. They are paid to move fast and you will do them a favor by getting the area ready for them and cleaning up after they leave.
Do your homework on the prices. Check prices for models at Lowe’s, Best Buy and online before going to B&S. When confronted with the range of prices available they will lower their prices, but not as low as internet pricing. If you are just sliding in a refrigerator and plugging it in, you can save a lot buying on the internet and doing that yourself. If you are picky and want someone to do a good, careful, clean install hire your own plumber.

Purchased over $ 5k worth of appliances here. When I called over the phone and told the guy what price I was trying to get. You can bargain with these people, He told me to come in and he would beat the deal I told him I had. I go in yeah, yeah, he says he will beat the deal. The problem was that these appliances were brand new GE Café and weren’t being shipped yet although they had models on the floor. He did give us the deal, but here’s the kicker! We apply for the credit card which was suppose to be 2 year interest free. Well apparently the sales guy (his name escapes me) circled the 6 month interest free instead of the 24 month. Ugh!!! I didn’t realize this as on my copy there was 24 month checked off. They went by what was sent to the corporate office. Apparently they get more commission if it’s less time to pay.
I went to the store several times to get this taken care of and got nothing. On top of it I got interest charged as I didn’t realize it was only 6 months interest free.
Scammers, I tell ya. Scammers! The repair department is awful the guys don’t know these types of appliances as they are new on the market. I will not buy from B&S, again.

We bought a new stove, oven, and exhaust fan from this Bray & Scarff. Well, we tried to, but even after paying them the full price, it took forever for them to get it to us. That wouldn’t have been so bad, if they had been able to predict when they could deliver. Or if they didn’t deliver (and almost install) the wrong equipment twice. Unresponsive, unprofessional, and frequently downright impolite.
But the worst part was, not long after the installation, we started to smell something burning. We had it looked out by somebody we trust, and it turns out that Bray & Scarff had installed the oven so totally incorrectly, it almost started a fire.
Don’t go there!