Alaska Airlines

My wife applied for a position using their on-​line interviewing technology, and now we are suddenly receiving 10 to 15 spam emails from miscellaneous places every day. This airline is still better than United which typically changes gate locations without making announcements, or Delta which changed my connection flight to a time before my first flight arrived, or US Air where employees stole shirts from my checked luggage, or American Airlines where I was assaulted by an employee in front of his supervisor and he wasn’t reprimanded at all.

I had the last seat in the very back of the plane (last minute booking). The flight attendants were very polite and still acknowledged my gold member status. They were very hospitable not just to me as a gold member, but to the gentleman sitting next to me in the nosebleed section.
Alaska air is the only way to fly.

Friendly staff. Clean airplane. Good safety presentation.
Had to wait for 6 other planes to take off. But that was not Alaska Airlines fault.
The plane was over booked so they took our carry-​on from us.
But I wanted to mention the woman who checked us in was so friendly.
All in all and so far so good.

I really just wanted to give Phyllis at the ticketing desk kudos for such great service when one of our bags was lost. We saw her both times when we got off plane in DC and then again when we were flying home. She tracked down our bag, made copies of our receipts and was very kind. 5 stars for Phyllis and minus a star for Alaska for losing our bag initially.

I just called in to the customer care number for Alaska airline and I have never had better service! Sharon from Boise, Idaho was so accommodating and helpful. I always dread calling into airlines, but this experience changed my opinion of customer service!

The Alaska crew at the ticketing station at Reagan went above and beyond today. My driver’s license grew wings and went flying off the counter into a small crack by the scale for the luggage. The ticket agent took to top of the scale off and tried to find it. No luck. Luckily I had my passport with me so I went to the gate. About 20 minutes later, she came up before boarding with my ID. Nice work team!

Quick, friendly, and efficient. My first two (and only, as of yet) flights on Alaska Air was about as nice as can be expected on a commercial airline. The Alaska app for my phone worked well, check-​in was seamless, I chose my preferred seats from the list available, and on I went. I didn’t check any bags, as I try to travel with the minimum number of items possible, so I can’t comment on the baggage process.
The planes were comfortable and well-​appointed, including USB and 110 volt outlets on every seat. Digital media devices were available for rent and food was available for sale, but I didn’t take advantage of those options, as I ate before the flight and played on my computer during the flight. That brings me to my next point, which was in-​flight WiFi provided by Gogo Inflight. It left a bit to be desired, but it was at least available, and slow connection speeds aren’t really a ding against Alaska.
I will definitely be using Alaska Airlines for my future trips from DC to Seattle (nonstop, of course).

I take the same flights in a out of DCA on alaska pretty often. The service getting you through security is quick, especially compared to dulles. The gate agents and crew between DCA and seattle are professional and efficient. I have never had the feeling that I was interrupting on there personal conversation like I have with some other airlines and cities (I’m talking to you AA in Dallas!). I only fly Alaska and every time I am here it is reconfirmed why.