The Westin Annapolis

This is a very good hotel. I was happy with the cleanliness of the room, the responsiveness of the Valet parking staff and accountability of the hotel front desk and manager. The beds were very comfortable and showers were strong. I was not impressed with the bar staff in the lounge, but I won’t let that tarnish my feeling about the hotel. As I mentioned I was impressed with the accountability of the front desk and the manager. I raise the issue that I had with them and the front desk manager immediately addressed it. That is impressive and goes to their commitment to customer loyalty. Additionally I received a note in my room from the front desk manager apologizing for the issue. That basically left me with a very positive feeling and I believe that the front desk manager ownership is highly accountable to its customers. If in the Annapolis area again I would consider staying here at Westin.

It’s a beautiful hotel but the staff leaves something to be desired. The manager is phenomenal but the rest I can’t say the same. The waiters and waitresses are always scowling and seem unhappy. I feel like a bother just asking for water.
There is NEVER anyone really working the front desk. We had to cal several times just to get a roll away bed and got hung up on each time. The same happened in the morning. Only the answering machine would pick up five times. It wasn’t even that early. It’s ridiculous.
The bar is horrible don’t go. Every drink people ordered turned out horrible. A whisky and seven couldn’t even be made right. Order wine and beer only.
The mattress in our room was stained on the bottom and not just a little. Ew. But I’ll say it again the manager was fantastic. Everyone else needs to seriously step up.

Very nice, beautiful hotel. Welcoming and attentive staff. Great little bar and restaurant. There is a trolley that picks you up in front of the hotel and goes down main street to the water, in the vicinity of many attractions and restaurants. it runs every twenty minutes. leave your car at the hotel and use the trolley, which is much, much easier than driving and looking for parking. Btw, you can also walk to the waterfront in about 10 — 15 minutes from this hotel. Btw, I lost my wallet in the common area of this hotel and a staff member found it and turned it in with all credit cards, etc, intact. which was nice.

Stayed here for a four day weekend in the summer at the height of tourist season. Overall would stay here again.
Room service chicken tacos were pretty good. The sautéed gulf shrimp with avocado and lemon at the bar was great. Mark and Mike as bartenders were attentive and interesting.
The room was the usual wonderful Westin room with the heavenly bed. Location I of the hotel is within walking distance of downtown. But yet secluded enough and quiet; it is away from crowds.
There are weddings galore (4 weddings the weekend I was there) so the bar gets busy in waves.
Negatives–
They didn’t do any of my requests that I called in ahead of time.
The bathroom light is painful at night– the room desperately needs a nightlight
Sink didn’t drain well– there is no excuse for this.

Had a great stay at the Westin this weekend for a nearby wedding. The rooms were ready and clean. We switched for a better view no problem. The rooms have room darkening curtains so slept a bit longer than usual! The bat area was nice. We did not eat at the restaurant although it looked nice. Have stayed many places in Annapolis. Will be back to the Westin. The staff was great!

I was happy to see that the hotel looked lovely upon pulling in. The valets were all very nice and helpful and set the tone for the rest of the staff I’d encounter. Very nice and very helpful. Staff is pretty great here.
We checked in and requested a double and were sent to a king suite on the 6^th floor. My husband called down and it was quickly corrected. Our correct room was also on the 6^th, fairly spacious and very clean.
On the downside:
–Air conditioning is broken in spots through the property. No AC in hallways and none in the gym or in the indoor pool area. I am not bothered by this in the least. What I am bothered by is the unlucky staff member who asked my seven year old and I to vacate the pool area as it was suddenly closed. Apparently no one can use the pool because the AC is broken. What?!
My son took it in stride (good kid) but I’m very unhappy (not-​so-​good adult) as this is not an area rich with entertainment possibilities for kids. Oh well, video games and movies while my husband works.
— The 6^th floor ice machine is broken.
— Internet is TEN BUCKS per day! I think that’s pretty shady to pull in a business class hotel but, as we have no pool to use, we were pretty much forced to pay it. After signing on, realized that the wifi was INCREDIBLY SLOW. Geez.
— The area is kind of shady. I took off walking with kiddo this morning while husband went off to meetings, hoping to find a coffee shop and get some exercise. Once you head past the Subway and Miss Shirley’s the place gets pretty dicey. I did not feel comfortable getting my phone out of my purse to navigate. Son and I walked about six more blocks but I headed back when the aggressive catcalling started. Stay classy, Annapolis!
So, meh. No pool, no ice and $$$$ SLOOOOWWW Internet in a shady area that feels unsafe. No thanks.
We won’t be back.

The room was neat and clean. The bed was comfortable. However, they don’t tell you that if you use the Internet even once, you pay $ 10. I didn’t know until I got my bill and saw the charge. I was pleased with my stay until I got my final bill. Next time I’ll stay at the Best Western where it costs $ 60 less and they have free wifi!

By far one of the best hotels in Annapolis Maryland. The staff is great the accommodations are tremendous. The valet service crew are on the top of there game. The hotel allows pets. If you have allergies I suggest you ask for a specified pet free room. They have them and you must request them. We have never had a bad stay at any Westin Property.

Had a pleasant stay at the Westin. The hotel staff were friendly. Check-​in was a breeze and the valet service was just as pleasant. The room was nice. What stands out the most was the bedding– fluffy, soft and cool and most importantly freshly pressed. Will definitely recommend staying. Didn’t get much use out of the hotel considering we were at the clubs but would come again.

This was our second time staying at this Westin and we’ll be back many more times! The staff is the friendliest we have encountered. We got to the hotel early and our room wasn’t ready yet, but they quickly offered to store our bags and see what we wanted to do around town. Once back from exploring Annapolis, they gave us 2 drinks and an appetizer just for the delay. Even though they were booked full and busy, they made a special effort to make sure we were taken care of. Also it was our first wedding anniversary so it was nice to be treated like royalty!

Don’t rely on their catering. We had an event scheduled for months in advance. They couldn’t bring lunch in on time (almost an hour later than scheduled, and we were on a tight time limit for a half hour break.)
When the lunch showed up, it was cold cuts and bread that had obviously been left sitting out for hours (did they lose it?) The mayo had a dark skin on it, the roast beef started to smell, and the bread was dried out. In addition «no tree nuts» were requested but they decided that meant «no peanuts.» So good news, no peanut butter cookies or peanut butter sammidges, but there were nuts in the bread and the cookies, hiding out. People had to ASK – and the nut items were mixed in with the non-​nut, no alternatives, so those with nut allergies went without some or all of the lunch. Which was hardly a loss, as it was substandard. The pickles accompanying the lunch were absolutely the grossest things I’ve ever seen. I can hardly describe them. Salty chips, pickles, one salad dressing (hope you like that kind) is a lazy offering. This is the same bad catering at another Westin, so I assume it’s the chain’s idea of catering, not just this particular hotel.
If you can’t make a sandwich, let alone lay out cold cuts, serve them on time, and keep them from drying out, what is your problem?

My fiancé and I went to westin Annapolis for a valentines day dinner. The hotel set up the vday pop up restaurant in their ballroom. The ambiance was not romantic at all. It looked like we were there for a conference dinner of some sort. The service was shitty. We had to sit for half hour looking at our dessert because the server did not bring us any spoons/​forks. We also waited for a long time to get our check. Food was ok. Bread was hard as a rock. My short rib was good but my dessert was supper dry red velvet cake with barely any buttercream. It cost us $ 200 for a 3 course dinner for two with one bottle of wine. So the expensive somewhat ok food with the unromantic ambiance and really bad service made our special evening not so special. I was just glad that I had good company of my fiancé and had some good laughs during the night.

My BF and I spent our anniversary in historic Annapolis and chose the Westin as our hotel. I’ve been to this Westin once before just to browse the bridal suites for a friends wedding, fell in love with the décor and surrounding area. The highlight of our stay was definitely the comfy beds and the awesome bartender that was servicing us during the Superbowl.
Some cons: you have to pay $ 10 for WIFI in room, $ 23 for overnight parking and breakfast is not free. The cuisine during breakfast was very standard and pretty bland, nothing to rave about. The English muffins were hard and stale, as were the bagels. Lighting in the rooms is weak. There are no free snacks/​drinks (coffee, water, tea) just the coffee and tea within the room. Check in was OK, but the front desk didn’t make me feel welcome or tell me about the services.i.e free shuttle outside of hotel (wish we knew this), pool, gym, Jacuzzi…
Some pros: dinner portions are fantastic for the price, decent food. The bed is extremely comfortable (we had a king), no problem sleeping. Comfy robes and nice smelling toiletries. We had a view of the city, so no complaint here. Hotel lobby bathrooms very were clean. Parking garage has an elevator that takes you inside the Westin, this was convenient. Mike, the bartender, was great!
This parking garage is helpful to avoid hectic parking within historic Annapolis, as long as you don’t mind walking 10 – 15 minutes into town.
Overall, this is a great hotel to stay in and we will definitely be back!

This is a nice hotel with poor service and unfortunately, paper thin walls. No good nights sleep here. In the lounge, no table service, which we found out after sitting (8 people) at a table for 20 minutes. We had to go to the bar to order drinks. No email confirmation of our reservations, and they did not accept a AAA discount request from one of the couples in our party.

4: Location
2.5: Sleep Quality
4: Rooms
1.5: Service
2: Front Desk
5: Valet/​Bellman
1.5: Room Service (or lack there of)
2: Value
5: Cleanliness
5: Fitness Center
5: Jacuzzi/​Pool
I had an unremarkable stay here. I’m typically a big fan of Starwood Hotels. Not only for their exceptional accommodations (usually), but their exceptional customer service. I stayed at one of their prized possesions (The Parker, Palm Springs) a month or so back and thought maybe the staff was having a mental lapse in providing excellence, but after our stay at this hotel, it seems to be a growing trend.
My boyfriend and I analyzed briefly… Why is most of the staff so brash, rude and unwelcoming? Is it a cultural thing here in Annapolis? Is it poor management? Is it simply an untrained staff? Perhaps everyone here gets the «blues» in the winter time (seasonal depression), and they just can’t help themselves? Whatever it is, if I ever came back to Annapolis, I would more than likely stay somewhere else.
We arrived late night/​early morning (about 1 AM) from a long flight across the country into Washington Dulles Airport and then drove for another hour to get to this hotel. Why Annapolis Maryland? My boyfriend’s extended family hosted Chirstmas here in their lovely town and we were required to join. As we walked into the barren hotel lobby, we found two ladies that looked up at us without saying a word, as though we had disturbed them from whatever they were doing. We got checked in without one hint of welcoming or smile from either one of them.
We both opted for going green (no maid service) in order to rack up points; this hotel offers 500pts per night. Who doesn’t love points, right?
Throughout the five days that we were here, anytime I needed something from the front desk, it felt like a terrible chore. Mostly all I got was unanswered questions and attitude. Also, they did not have room service for four out of the five days, so I had to go downstairs and grab it myself (if I ordered anything). By the last couple days, it was such a hassle to deal with them in the mornings, I wised up and found breakfast and coffee elsewhere. Whomever was making their «cappucinos» could use a few barista (foam making) lessons… otherwise, I would have just ordered a latte. If you can’t make a cappucino, just take it off the menu or say so, please.
Because this hotel was built fairly recent, and apparently the cleaning team has been doing their job fabulously, the accomodations were immaculate. The fitness center was spacious and still seemed practically brand new. There was plenty of space to do a yoga routine, with padded mats and room to move (I would suggest you bring your own sticky mat). Their jacuzzi and pool area looked unscathed and welcoming (finally I felt welcome somewhere in this hotel).
My problems with their beds and sleep quality was that the sheets were too crisp. I think they need to lay off the starch and throw a little fabric softner into the mix! Crunchy sheets equals terrible nights sleep for me.
The location is close to downtown, which in turn is close to the harbor/​water. If you’re a runner like me, there are plenty of scenic neighborhood jogs directly outside of the hotel. They also have running maps at the front desk to borrow! On the route I caught glimpses of the Annapolis chicken sculptures and all the fancy historical buildings around this cute and quaint (yet brash) town.
After my stay here for almost a week, I would conclude that this hotel is a mixed bag, but I personally have «experienced better», as Uelp would put it. If quality service isn’t a big deal to you, nor are crispy starchy sheets or room service, you might have a better experience then me. If you are sensitive about your sleeping conditions and a rude, no-​problem-​solved type of staff– stay elsewhere!
Good luck wherever you choose!

This is a fabulous hotel in the perfect location. Whenever I’m in the area this is my favorite place to stay.

Updated review based on last visit from last weekend. I was here with friends and the staff was very friendly and attentive. The room was very nice as well. I was happy to see that my experience here was a million times better than last time.
Old review from a year ago.
Pros: The bed in the room was very nice and the room was clean and well maintained. The hallways were clean and the elevators did not give you that feeling of you would get stuck and be trapped.
Cons:
I have never been treated the way I have at this hotel. The front desk was very rude to me and my wedding party. The moment we walked into the Westin, I could feel the un approving look from the front desk. They saw a group of young people and automatically thought we were going to be an issue or unable to afford the hotel. I was with a group that was coming for a wedding and they were not helpful at all. They first told us we could get ready in the public restrooms after saying the room was unavailable. Public restrooms, my goodness, to get ready in those for a wedding was just a shocking statement, and coming from the Westin was even more shocking. We came to the Westin for quality if we wanted this treatment we would have gone to a Super 8 Motel. We had called a few hours before we arrived and they said the room would be ready. When we arrived they acted as if they never said that and that the room wasn’t ready, when they said it would be. To the groom of the party they were exceptionally rude and did not treat him with the same respect as other people due to him being a younger man. They didn’t bother to give us another room until I asked them to. I had to complain to the concierge for a place to get ready for the wedding and after I had confronted her about how they treated us, then she finally started being more hospitable. She offered to give us a temporary room to change in but unfortunately for us she didn’t mean it. When we came back into the hotel, I couldn’t find her so we had to go to go change in the public restrooms. The concierge finally came to us when we had already changed. We were able to drop our things off in the room but the moment I walked into the room I knew we were getting a bad room. The room had a terrible view, it was of an ugly looking parking lot. The concierge had the nerve to say we were staying on a quieter floor, the fourth floor, and not the fifth floor which is the floor we asked for. The concierge I felt was giving us a bad deal because we were a younger group of people and thought she would be able to give us a not as nice room as the one we should of gotten. I am amazed at how awful, the service and quality of the Westin was and I will never recommend this hotel to any person I come in contact with.

We arrived an hour early, and our room was not yet ready, which was understandable. They said they’d call when it was, so we left and drove down to the water. Twenty minutes later, they called. We came back. The front desk staff said that there was a computer mistake and our room was actually not ready, so we waited for another forty minutes. Annoying but not the end of the world.
When I booked the room through Priceline, it advertised free wifi. I just signed onto the wifi in my hotel room and after accepting terms, was shown hotel features, which included Wifi for $ 9.99. Confused, I tried to call the front desk, but the buttons for «Service Express» and the concierge don’t work.
I’m teetering on a 2-​star review. The hotel’s saving grace is that I’ve not had to pay extra for my dog to stay here.
UPDATE: A manager comped the WiFi, saying that this had been an issue with Priceline in the past, but then I went to shower this morning. No hot water. I’ve dropped the review to 2-​stars.

Stayed here recently for a close-​by wedding.
The room was great. Standard clean room with comfy bed. No complaints at all.
The on site gym is pretty pathetic. The equipment is decent for a hotel, but the flooring was cement-​like, and too hard to workout on. The AC in the gym barely worked, and it was 80+ degrees in there most of the time. It didn’t help that it was close to the pool, since it did feel like a sauna at times.
Good stay other than not being able to get in a good workout.

A great choice for your Annapolis needs!
This hotel has a nice, high-​end look. (I’m not saying it’s a Four Seasons or anything but for this type of hotel I think it is near the top compared with others!)
Of course with Westin you get their famous «heavenly» bed. At other Westins I hadn’t understood what the big deal was, but here it really felt like I was slipping into a pillow.
Staff was very friendly and accommodating.
This location is good, there are lots of restaurants within walking distance. There is a bar in the hotel, which is always nice. (I tend to expect this but since I’m writing this from a hotel without a bar I thought it deserved a mention!) I didn’t check out the breakfast buffet, but there was a little Starbucks that I got bagels from. The Starbucks was closed in the afternoon though so this may just be a morning thing!
Not sure if I’ll be in the area again, but Annapolis is a great city and this was a good hotel so I would definitely return if given the chance!