The Flame Broiler

I used to come here often because it’s close to my school.
The food still okay.
But my 2 star is for the new service.
I came to eat, the cashier had earphones on, I said what I wanted in my order but seemed like she didn’t pay attention in what I asked for.
No smiles at all… doesn’t look like she likes to work there.

This location is wild from start to finish. Parking was horrible I had to walk about 100ft. As soon as I walked in, I had to double check I was in the place, it looks like a $ 4 a meal Chinese food hole in the wall and smells exactly like a Tropical Fish store. The smell alone made me second guess if it was worth ordering from this location, I went against my instincts and got a half and half bowl. I had to wait while for a bowl that was about ²⁄₃ full, and warm at best. Needless to say I will not be returning to this location again. The Flame Broiler on St. College will remain my go to store, the service there is 10/​10, the inside is very nice they even have a huge flat screen, food is delicious and they never rip you off on quantity.

Ordered a chicken bowl and chicken veggie bowl. First off, the bowls were only half full. Barely gave us rice and meat. Even worst, the chicken was not fully cooked. Total ripped off and bad quality. Won’t come to this location ever again.

Local to the area. Have always found this to be fantastic. I come here a lot, to this location and other FBs. A very good location. No frills inside, or the lot. Take it to go.

thought I’d show support and stop by with a quick review for this local chain. just downloaded this app and I’m bored anyway .
food is still tasty as before when i started eating here around ’02-’03. everything is grilled fast, fresh and simple. i only get the chicken, but its marinaded nice and doesn’t need much hot or magic sauce. im sure it’s the same with the beef and ribs. they dont charge for brown rice. they even take phone orders which is convenient. frequent lunch spot for locals as well.
great spot for the health nut. come here after a gym sesh or if you’re feeling like a fresh lunch. it shares a plaza with a car wash and laundromat. drop off them errands and stop by.
don’t forget to say please and thank you. the staff of ladies are nice and they stand around in a cramped area for hours. good manners go a long way

So my family and I went to this Flame Broiler at 7:05pm for dinner did not get our food until 7:20pm the Manager told us the dinning room closes at 7:30pm but the sign says they close at 8:00pm she was very rude and telling use she has the right to refuse service. But we were already almost done eating. She would not let us finsh our meal but we did so she called the police really. That was so not nessary to call the police when we did nothing wrong. She was upset because she had to stay overtime and since her aunt is the owner she would get mad. There were still people coming in. I would never return to the Flame Broiler ever again. This is just bad costumer service. You could tell from the time we came in she was all attitude and all she wanted to do was clean the dinning room and leave. You bet I will be calling corporate ASAP.

I come here sometimes after the gym to eat something some what healthy.
The service was nice but the food doesn’t taste as good as before. It used to taste way better and juicer.
For the price that we pay I expected it to taste better…

The service here is nice but I remember a few years back the chicken bowls tasted better. Now the chicken is either semi warm or cold. It tastes bad. I go here because it’s closer but I’m going to have to start driving further or finding something else unless they start cooking their chicken fresh. Someone can get sick.

Came to this Flame Broiler for the first time. Customer service was excellent! We came in 15 minutes before closing times and the lady at the counter told us take out only. We asked if we could finish in 15 minutes if we could sit she said sure! It took about 5 minutes to get our food and we hurrily ate our food then she proceeds go tell us she has to close out the register so we could slow down and finish. She was so nice! We will definitely be back again

First start with fixing your speaker since you can’t even hear the employee! I clearly said beef bowl twice and got it repeated back and ended up getting ringed up for a chicken bowl instead. When I brought it back in the girl at the front shouldn’t be working. Walking in to see a frumpy face is ridiculous and when told the bowl was wrong still had the face of carelessness or didn’t know what to do. When grabbing my food they are smiling like something was done to the food! I just throw it away and got food down the street. Moving to Fullerton I was so stoked to see a drive through Flame Broiler now I won’t be returning!!! customer service is too poor! I’ll be getting in touch with corporate. If they have employees like that can’t imagine how the management team is! Didn’t get no apology for the mistake. RIDICULOUS!!!

I’m here a few times a week on my way to school, there’s a girl with glasses, she always knows exactly what I’m going to order and always has it ready fast along with a smile on her face, great service !

Used to be really good chicken/​beef bowl place. Now, something is wrong with this chain. Chicken/​beef is already cooked and waiting for customers… all dried, not juicy and cold.

Meat undercooked… red chicken can get you sick, beef is fine but chicken no…

Like the place and I would recommend it to the people. My friends love this place as well as I do.

Came at this place one time and order a to go bowl with the side of kimchi. When I get home I didn’t have any kimchi. I called them and told them that they forgot to put a kimchi on my order and they want me to come back for it. I was thinking of a compensation or just a free drink but when I get there they didn’t give me any. I told them on what they can do about it they said they can’t do anything. I never came back at this place since. Clearly they don’t know business especially the manager at that time.

the food ok… a bit pricey. I came in around 11am no AC fans only geez wont come back

Fast service and good, healthy, filling food. There’s a bunch of flame broilers closer to my house but I don’t mind going out of my way for this one. :)

My fiancé and I have come here a few times and we actually really like this location. The serving size of the bowls are actually really decent too. You get a lot of chicken, or beef with your order and you can take as many sauces as you want to go, a luxury that is unfortunately not available at every location.
The only problem I have is with the size of the restaurant. It’s very small and I am not too fond with the location either.
In addition, every time I’ve gone, I’ve never been greeted or talked to. All I get is an employee asking me for some money. The customer service skills are just a little light.
Other than that I give this place a good solid.

If I could give no stars I would. By far the worst restaurant experience I’ve ever had period. The manager is rude and a bitch. Don’t spend your money on this bad customer service

The Good: One of the best teriyaki bowls you can get. You can get chicken, beef, chicken and beef, chicken and veggies… the possibilites are endless! And they also have plates, which come with salad, for those with bigger appetites.
The Bad: This location is small, so I’d suggest taking it to go.
Try: the chicken bowl with brown rice. Brown rice is good here. Trust me.
Don’t Try: the brown rice if you don’t like brown rice. But you could still try it.