Pizza Hut

Worse Service Ever!!! This place never pick up the phone. It took 1.5 hours for my pizza!!! Horrible service!!! Order from Domininos they have great service & deliver in 30 – 45 min!

We did a takeout. We didn’t call ahead or anything.
I thought it came out row try quickly, but I think the pizza crust was little undercooked. Therefore I didn’t eat the pizza after a bite; but my husband thought it was fine and he ate rest.
I hope I don’t have to go back… But this is just a quick takeout place with no place to sit and eat.

Wouldn’t honor an expired free book it pizza coupon for a 6 year old. You can’t make an exception just once for a child? Very bad form. We won’t be *buying* pizza here anymore, either.

Quality is alright but don’t ever show up on time (if you choose carry out) because it will NEVER be ready on time.

I usually ordered carry out from here as I get my food faster than ordering delivery. I never had any issue with the food nor the service.

Ugg, I don’t love writing negative reviews. I decide against it when things are even just mediocre. I’ll start from the top– when I place my order I asked them to please cook the pizza well done because last time I found raw dough. I seriously don’t want to cook my own dern pizza. I arrive to pick up the pan pizza I’d been craving for weeks and find two employees out front smoking. I’m not on an anti smoking campaign but take your unprofessional arse to the back like all the other decent smokers with a job. One sticks his germ infested phone in his pocket and runs in to check me out. He smells to high heaven, wipes his slobbery mouth with his hand, fondles his car keys and takes my card. He finally goes to fetch my raw dough pizza and poorly sauced wings. My drive home gave me enough time to work up my appetite again only to discover what looked to be rotten cheese on my undercooked pizza. I decide there’s no point in calling and trying to reason with them. I’ll also mention this mouth breather was wearing an apron and probably responsible for some poor family’s food poisoning.

They took an extra 20 minutes to deliver the pizza (50 minutes total). When the pizza got here it was barely warm and stuck to the box because it had been sitting in there so long. The pepperoni side of the pizza had barely any cheese.
I called to complain and they said they would send another pizza… 40 minutes later I call back to tell them to forget it and give me my money back. The manager told me that the guy just left and the pizza just came out if the oven. I told her it had been 40 minutes and she raised her voice at me and told me it hadn’t. I repeated to her that I didn’t want the pizza and I need a refund.
Overall the manager had a very nasty attitude. I will not be ordering from here again.

I waited thirty minutes for my eight hot wings. Only to have half of it covered with sauce and they didn’t even give me my blue cheese. Service sucks! They need more workers and I wasn’t the only one complaining about the service either. The employees are unprofessional and are very unorganized. I am never going back there again.

I am not the type to give the one star, nor to complain if things are not rough. I also have low expectations to begin with when regarding chains as far as energy, quality and service go considering Pizza Hut will be well funded and be there for as long as they want it to be. This place however, is tiny, poorly lit with a staff who lacks a drop of personality. Little things, once not in the right mind can really destroy everything. Last time I ordered from this place I called in a deep dish and I got hand tossed instead. My ill stomached wife was specific about what she was craving and due to this ‘minor misunderstanding’ the whole night was drastically shifted in the negative.
I’m also a huge fan of not feeling like I’m being nickle and dimed. When a restaurant offers certain things, (i.e. pizza with crust, wings and bread sticks) and certain condiments (i.e. ranch dressings, marinara sauce, bbq sauce) those items after a regular purchase, should be considered conclusive. I get it when somebody is over the top, but even McDonald’s throws bags of ketchup in with their 99 cent fries and asks if you’d like anything else with it. Charging somebody 50 cents for a generic dipping packet of ranch after spending ten or 11 bucks on a whole pie plus tip… pisses people off, simple and plain. Here’s an idea, if it’s cost we’re all worried aabout, charge an extra fifty cents for all pizza’s purchased, that way those condiments are paid for, considering not everybody asks for them initially. No one is going to complain over a fifty cent increase in the initial cost. In fact, nobody would even notice. They will notice the initial cost followed by an extra charge because you asked for a dipping sauce that comes in a plastic package that says kraft on the label. Wow, I could get a whole thing of that for another buck directly next to the restaurant and have myself set for all my orders from Pizza Hut from here on out! But you know what else is next to Pizza Hut? Johnny’s New York style pizza, sister site to the amazing Valentino’s location where you get «actual freshly made» pizzas of varying styles and because they are a family owned business will break there back to get you to come back through the door. I’ll take my 50 cents and a few extra bucks next door for a far superior dining experience, service etiquitte and hands down fathoms better pizza.
Pizza Hut. You are losing business over ranch packets and bad lighting. Give me a break! I don’t even have to drive, I’m walking right next door to Johnny’s!
Cheers!
:)

Yeah, I order Pizza Hut sometimes (used to, at least). I have been out all day running errands… I don’t feel like going out to buy food then come home and prepare it… I don’t even feel like going out in public… It’s rainy and dreary outside and I’m being lazy. I want pizza to magically show up on my doorstep. I don’t want any undue drama or problems… I just want the pie and everyone will be fine.
Pizza Hut is the answer, right? Wrong, try again.
After being out all day recently, my wife and I decided to order a pizza. The weather was overcast and gloomy, and we felt like staying in. She ordered the pizza online and it told her that it would take 2 and a half hours to get our pie. 2 and a half hours??? As I stated, we didn’t feel like going back out, and since we weren’t ragingly hungry, we decided that it wouldn’t be the end of the world if we waited. It was a pizza delivery type of a day, and we figured that lots of people were probably feeling the same way.
Well, two and a half hours come and go. We let an extra 15 minutes go by in addition to that. My wife calls and talks to the «manager». The manager apologizes and says that the delivery guy is actually on his way to our place at that exact moment. She goes on to tell my wife that if we don’t receive the pizza in 10 minutes to call back.
10 minutes go by, and 10 more… you know, just to make sure. This time I call. I get put on hold… Finally, I talk to a «manager». A different manager from the one my wife talked to… we’ll call this person «manager #2».
«Manager #2» says that the delivery man (and the Pizza Hut store) has been trying to contact us and that they were unable to find our address. Mind you, this Pizza Hut has delivered to our place on other occasions when we have been too lazy to cross the threshold of our modest townhouse. M2 says that the delivery person has rung our doorbell repeatedly (wait, I thought you couldn’t find it?) and has tried calling us repeatedly, but no one answered. My wife and I were sitting on the couch, watching TV… the phone was right next to us. If anyone came anywhere near our door, our dog would go ape$#!+. I was being lied to, and I let them know that I didn’t appreciate it.
I asked M2 to cancel our order. She stated that «Oh, we already did». So I’ve been waiting like an idiot for a pizza that is never going to come? And after about three hours of waiting at this point, I’m pretty hungry.
Finally, I told M2 that they had just lost some business today… as I’d be happier just chewing on cardboard with ketchup on it (which is pretty comparable). M2 apologized… but at that point, it didn’t make much difference… especially after being lied to.
Don’t go here. The low expectations you probably have for delivery pizza will be shattered. This location is completely inept.