Lindsay Lexus Service Center

I am shocked that this Lexus service center has a three star rating. I had an IS 300 from 2002 to 2014. Lindsay performed ALL the service, I NEVER had anything but a good experience. When it came time in 2014 to buy a new car, a big part of my decision to buy another Lexus (IS 350) was the trust I know I can place on the Lindsay Lexus service.
I have had countless experiences of individual kindness shown to me by my service advisers, the people who move the cars around, and anyone else I come into contact with. I would name names but I would be afraid to leave someone out.
I would also say this: the service advisers make every effort to be reasonable on price, they are generous with loaners, and they communicate very well!

I have been taking my IS 250 to Lindsay Lexus for several years. The place is clean, comfortable, in general a pleasant place to hang out if you’re waiting, very efficient up front service etc. That part is all good. However, I have been complaining about a quite pronounced jerking movement in my car for as long, and even did a test ride with a service manager at one point. Every time I mentioned it or asked them to look into it they came back and told me it was «normal» for this model of car and nothing to worry about. It never seemed quite right, but I believed them.
When they wanted to charge us too much for 4 new tires installed and aligned, my husband made other arrangements. We ordered them off the internet, and had them delivered to Curry’s for installment and alignment. After they were on the car with a new alignment the jerking movement disappeared! All that was needed was a proper alignment, and Lindsay couldn’t figure that out?!? Makes me wonder what else has been actually needed or looked over. Not sure I’ll be taking my car there anymore!

I’ve been coming to Lindsay Lexus for about 3 – 4 years now. I have the IS250 convertible (and absolutely LOVE IT!) and wanted to ensure that I take it to a reputable Lexus service center.
Well, I brought my baby, Ice-​IS to Lindsay and had a couple of service advisors that were just okay in the past. Well, I stumbled upon Tammy Simone as my advisor and have to say that SHE is the reason for the 5-​Star rating! Tammy has been the absolute BEST to work with! I’ve had several concerns about my car over the past few months and she took the time to listen to and take care of them rapidly! Tammy’s professionalism and responsiveness has been unmatched! I am SO happy that I have Tammy!
I also had the pleasure of speaking with Paul, lead mechanic. Paul was very professional as well and was able to diagnose my issues promptly! Thanks Paul!
The center itself, is also pretty top notched! They have a comfortable waiting area that boasts several comfy rooms with televisions and complimentary wifi! They also have complimentary refreshments (water, tea, and I believe sodas) and light snacks while you wait. All around, Lindsay Lexus offers the most «comfort while you wait» experience that I’ve had!
GREAT JOB TAMMY SIMONE, «SKI», Paul and all of the mechanics as well!

I’m not going to lie, I was extremely nervous to bring my car here after reading the reviews on Unilocal.As a young female and new to the area, I’m always skeptical whenever I take my car in for service. I’m relieved and happy to say that the service I received was exceptional once I was in the building. Chris Pryor was a gentleman, knowledgeable, thorough, helpful and kind. After the scheduled maintenance and some recalls were done, he made his recommendation for a couple things that needed fixing. Typical. But what was not typical was the follow up. He provided me with a detailed «report» of the recommendations (similar to a report card), a description of each recommendation, and even pictures for car dumbies like myself. LOVE this! And very much appreciate it.
What’s keeping it from 5 stars? Whoever the receptionist was that took my call. Not sure if she was new/​training but it was not a good experience. I told her I was a new customer that had never been there before. Perhaps say «well that’s great! we’ll take great of you and your car! how’d you hear about us? Since you’re a first time customer, let me walk you through a couple things so you’re familiar when you come in… etc.» The conversation was downright painful and played into my hesitation to bring my car here. I’m hoping this was just the girls first day, and I happened to be one of the first phone calls she took. Nothing a little training and experience can’t help with :)
All in all, I’m happy I didn’t let me first impressions keep me from coming in. It’s comforting to know there’s a place I trust to bring my car right in my back yard.

I couldn’t start the car and it was completely dead. I brought the car in and mentioned to the service rep that it could be the battery. He was very nice and actually looked up the last time the battery was changed. In fact, all the service reps are very good with work with. The battery was almost 5 years. I was very surprised when he told me it was not the battery and it passed the battery test. Make the long story short, the car was in the shop for 5 days and I paid for $ 400 computer diagnostic charge and found out that it was the car antenna drawing a lot of juice from the battery. $ 750 for a new antenna plus ~$ 250 labor, and that $ 400 testing fee. I got a 10% discount but still ended up $ 1,100+ for the bill. I questioned the accuracy of the diagnostic test and told him if it is not the antenna, I should get a full refund. Less than a week later, my car didn’t start, again. They checked again. You guess it. It was the battery, and I need to replace it. I sent an email to my Service Rep about my disappointment. The Service Manager called me and said they made the right decision. But, he will not charge me the $ 290 of the battery and refund me $ 270 for the computer diagnostic fees for the inconvenience. I got that back. However, I paid for the new antenna that I didn’t need from the first place plus all these charges!!! The Service Manager’s tone and attitude was the last person that I want to deal with from the entire shop. Any of the service consultants that I had dealt with was far better than him.
I have been discussing my experience with my friends and colleagues. One made a very point and I believe it’s true. Their intent is not what’s best for the customers. If so, they should have replaced the battery first. If the antenna still drain the battery, then they would find out later. Instead, they went through all the fancy things and found an easy way charging me the most expensive fees to fix a simple problem. Every time I brought the car in for service, they always provide me with an estimate about other things that I should consider to fix. Why they never mention that I should consider to change a 5-​year old battery? It is because it’s not much money to make there. What qualified a good business ethics? I let you to decide.

We were here today and roger hernandez took care of us — excellent customer service! The car was ready in record time and they also washed it before returning it to us. We couldn’t be more pleased!

I happened to see the revviews on Lindsay Lexus Service when I was using google to call for a service appointment. I was really surprised at some of the folks bad experiences. Our famly has two Lexus vehicles and we take them to Lindsay for all service and find them exceptional. Trust me when we had a Chrystler and took to Koons I was upset everytime I left there. Just talking about that with my husband as we drove by yesterday. We fell so well cared for at Lindsay Lexus Service. They set up a time that meets our needs. We can wait for a short service or get a loaner if it is going to take some time. They have all sorts of different areas to wait — either with TV without, with computers, The staff are respectful and very knowledgeable and there are no surprises. The final bill makes the estimate or below. I think one time they couldn’t figure out some problem with the car and a service manager got right on top of it and made sure as soon as the problem showed up again — we were to call — and did and took us in immediately. Juan Baez has been my go to person for years and I swear by this place. Thank you LIndsay.
Cari G

Just had my first service appointment at Lindsay Lexis and it was by far the best Lexus service visit I’ve ever had. I have been a lexus owner for 15 years, and am currently driving my 5^th Lexus. I always buy the service plan so I’d don’t have to worry about surprises. Just moved here from Beverly Hills CA where every time I took my Lexus in for the regularly scheduled service, they tried to convince me that I needed to do things that were not included in my plan. Not here, thank goodness. This was a great experience. I had an appointment time, showed up as I was supposed to, they told me it would be two hours, and it was 1 hour and 45 minutes. The waiting area is wonderful with plenty of seating, snacks, and tvs everywhere. I have had Lexus service experiences in Dallas, TX, Beverly Hills, and now at Lindsay Lexus and this was the best by far. Thank you!

Sherry Lewis has the best customer service and pay detailed attention to customers needs. I always specify to have an appointment with her so I can have a Lexus lonar to use while my sc430 is being serviced so there wouldn’t be any interruptions in my daily life.

Thank you Lindsay Lexus (3 Stars). I definitely had an odd experience the first few rounds, however, thanks to remarkable agent, Sherry (5 Stars), I will continue to visit for my future services.
Lindsay needs to bump her salary way up because she saves the day every time I visit. Even sitting in the waiting room, I notice how receptive ALL of her clients are to her and how she makes them smile. She’s amazing.
Thank you Sherry & Lexus!
Best,
Monseé (mon-​say)

Buyer beware! Do your homework! Redefining «stealership»
Let me preface this by saying that I am cheap — and have historically performed basic maintenance on my vehicles myself. Having owned «premium» vehicles in the past, the parts may be slightly more expensive but the general work is the same.
That being said, for my wife’s Lexus we generally take it to Lindsay so that she knows that her car is getting the «TLC» of the dealer — even though the guts are pretty much shared by any of the millions of Camries on the road. I expect to take a hit to the wallet when taking a car to the dealer for any regular service (although competitors now offer the initial maintenance for free…) — however Lindsay’s egregious attempts to tack on unnecessary work and rip me off tread well past insulting.
«Value add extras» provided by Lindsay for my recent 30k service include the following:
— BG Oil Additive — pure snake oil that you may need if you buy oil from 7-​eleven
— BG Gas Additive — see above
— Drain air out of tires and fill with Nitrogen — unless you’re taking your tarted-​up Camry to run NASCAR on Sundays, this is completely unnecessary
— Replaced «differential» fluid — I assume they replaced the transmission fluid, completely unnecessary (this is a factory lifetime fill — does not need to be done)
— And, they did not bother to replace the brake fluid (which is what is actually supposed to be done)
Unfortunately, this is a case of caveat emptor — and I did not do the research ahead of time nor did I go through the Lindsay «service» line-​by-​line to reconcile what they recommended with what actually needed to be done. I unfortunately trusted my «service advisor» to do what is actually required, rather than just perform a random assortment of services designed to jack up their profit margins.
So, classic case of a dealer that’s out to screw you. If you must take your vehicle here, I recommend the following to at least keep these crooks somewhat in check:
— Read your owner’s manual to figure out what needs to be done
— Only ask for the services required to be performed by the dealer (don’t ask for the XX mile service)
Even better — see if you can find a Toyota dealer to do the work for you, or an independent shop you can trust. You’ll miss out on the bargain-​basement Hertz rental, but leave not feeling like you just got completely abused.
FYI — never buying a Lexus again. No modern car should require a 5k mile service interval.

This place is a mixed bag and I usually go in expecting to be disappointed and then breathing a sigh of relief when things go smoothly. I went to pick up my car after getting the radiator replaced (3 hour job) and it wasn’t ready even though I had dropped it off the day prior.
The only saving grace was the service manager Dave Jones. He very deftly salvaged the situation by offering a sincere apology and taking every step to correct the problem. He even walked me to my loaner car!

I brought my wife’s RX in for a recall and a oil change. Lee Nguyen helped me and he was awesome. Lee was professional and quick. I had a lot of things to do that day and Lee put me in a loaner. This service location is really nice with lots if free donuts and coffee. I don’t even get this treatment at BMW. I will be back, thinking about getting rid of my BMW and joining the Lexus family. The loaner car was really nice!

I just want to take a moment to praise Lindsay Lexus for their extraordinary service!!!
I owned a Lexus for years and have since bought and Audi. It wasn’t until I started getting my car serviced by Audi in Arlington that I realized how great the Lindsay Service Department truly is.
While things would often back up due the high volume of cars they service each day, I was always greeted by someone who would open my door for me and point to my service advisor or often times would walk me straight there.
Ski was my service advisor for years and he always made it a point to talk through everything with me and seemed to truly care about developing a relationship with the clients. This service department is filled with professionals and people who really do care.
5 stars across the board for the Lindsey Lexus service team! In my case, the grass really is greener on the other side.

The Lindsay Lexus Service Center fulfilled my need by cutting a spare key for my car. Although this sounds like a simple task, I had to run through some hoops to prove I owned the car. The salesman was courteous throughout the process. My only fret was the Unilocal coupon for 10% off was not applicable for keys! Since I locked my keys in the car I saved the coupon for another visit. The newly cut key worked like a charm as I was able to open my door and obtain my real car key!

Very disappointed in the level of customer service I received from Lindsay Lexus of Alexandria today. I purchase my brand new 2013 from there last November and spent a good amount of $$$. I came today for my required maintenance and to have my car looked at due to the vehicle recall on my RX 350. I was told I would receive a rental car prior to coming in and they gave me one… But they gave me a NaSTY rental dirty rental!!! It was a non Lexus too. I got a run down Chevy with no GPS to get back home as I didn’t know the area well and rely on GPS.
I’m very disappointed for as much money I spent on my RX 350 and I get a car below standard as a rental makes no sense to me. I decided to refuse the rental as I would have more trouble trying to adapt to the unclean driver seat and too much trouble trying to navigate gps with my phone while trying to drive.
I’m not gonna get service done here every again if it requires more than a oil change.
Just a complete horrible experience!!! As I sit in there waiting room now another 2 hours.
Update: To make things worse!!! As I’m in the waiting room a another service customer is getting her red light checked out and the service guy let’s her know that they can’t determine the issue at this time so they are going to give her a loaner and guess what they gave her a RX 350 loaner. Makes no sense as they lied and said they have no cars to offer but the dirty vehicle but instead give a decent loaner to another customer.
I’m so done with this damn place!!!

The Lindsay Service Center is pretty overpriced but if your car is under warranty (like me) or you’re willing to pay a premium to get things done at a one-​stop shop, you can expect really great service here. I have only had one below average experience when they forgot to call me to let me know a car part was ready to be installed. Apart from that, I’ve always received first-​class service.

If I could give them zero stars I would. Don’t bother going here unless one of the following applies:
1. You purchased your car from them and it’s less than 5 years old (ie. you only need an oil change)
2. You are willing to ONLY buy parts from them.
NOTE: They won’t allow you to bring your own parts.
I scheduled my car for service at this dealership and had a good conversation with a service advisor prior to coming in. When asked, the service advisor confirmed that I could bring my own parts and that they would honor the Lexus one year parts warranty if I could provide a valid receipt (which I had). Upon arrival at the dealership I spoke with the service advisor and reconfirmed the Lexus warranty agreement and that I was going to furnish the parts. After dropping the car off and receiving a loaner car they called to inform me that they would not work on the car unless I purchased the parts from them. To this I replied that this was not what was agreed upon and that I would like to speak to a manager. About an hour later I received a call from a manager who informed me that their rules have changed and that they would not work on the car. To which I responded… You have my car, you have the parts, I just want them installed, and honestly don’t care about the one year Lexus parts warranty. I also mentioned that I was willing to pay a bit more simply because I wanted it done right. To this he stated that he couldn’t help me, and that they would not work on the car.
Here’s what I brought with me to the dealership:
— 4 x New tires (front & rear) since mine were unevenly worn
— 4 x New front LCAs (1&2)
— 2 x Tie rod ends
— 2 x Lower ball joints
Essentially I wanted a front suspension overhaul which I was willing to pay handsomely for since Lexus hourly rate isn’t cheap. To cap things off when I picked up my car I noticed a large scrape on the passenger fender. Whether they caused it is hard to tell but still made my day even worse.
They will be receiving a glowing review of ZERO out of 10 when I receive my Lexus survey. Hopefully my feedback will drop them out of the «Elite» Lexus dealer ranks. Since they are inflexible, wasted my time, and potentially damaged my car after refusing to work on it.

It is fairly expensive… but people who buy Lexus don’t appear to mind spending at high margins. So why not have them invest more in the same product? Brilliant! I need to study this strategy and find a way to make use of it in my life.
But anyway, their mechanics are super efficient… while that might not necessarily help you, they do service an incredible amount of vehicles every day… which also speaks to the demographics of the area. It’s nicely remodeled with large tvs (my suggestion for improvement is a fitness center and spa/​massage) and they try to be service-​oriented. Wish they had a toaster for the bagels though… I didn’t see one :)

This is an update to my previous glowing review about the Lexus service center. After my last services at 30 and 35k miles I started to wonder why my oil changes were costing so much and being done so frequently. My RX uses synthetic oil, but my service advisor insisted the oil must be changed every 5k miles. I finally broke out my owners manual and guess what– it’s only to be changed every 10k miles. My last service at 35k cost well over $ 200 due to the high cost of the oil, and besides an inspection and tire rotation, was completely unnecessary. What a waste.
Then I looked at my 30k service receipt and compared it to the Lexus owners manual. Lindsay didn’t do the recommended service items from the owners manual including changing the brake fluid and batteries in my smart keys and still charged me well over $ 600. Unbelievable.
I relied on their service advisors to advise me as to what the vehicle required based on the owners manual. Not only did they change my fully synthetic oil well before its useful life was up, but they didn’t include items that WERE necessary per the owners manual in the service.
All I can say is I am completely stunned and will not be returning. Lovely appointed service area with coffee and snacks, yes, but be prepared for misleading service practices.