Ty Nguyen – State Farm Insurance Agent

I needed to update my information so I made a call at 4:40 on a Friday afternoon. Mind you, they clearly state that their office is open until 5:00. I got their voicemail that said they were busy helping other customers and would call me back. Realizing that I was close to the office, I decided to swing by and do it in person. It’s 4:45 and their office door is locked.
Funny how they are so busy helping with customers that they can’t even answer their phones or have their office open. I was already back in my car when someone unlocked and opened the door from the inside. He had jeans and t-​shirt on and didn’t looked like he worked in an office environment. While he sort of waved at me to see if I wanted to come in, I declined because I didn’t know exactly what I was walking into.
Incredibly frustrating and very poor customer service. Needless to say, I’m dropping them on Monday as my insurance provider.

I moved to Arlington, Va., two years ago and thankfully Ty Nguyen and his staff at the State Farm Insurance greeted me with patience and direction. I happened to just walk in one day and Ty acknowleged me as if I had been a client for years. Transitioning to a new state and new laws can be challenging and I know I am still a challenge to all of them, but I am always treated with optimum service and every question is answered in length. In addition, as I am a client that needs reminding of updates and changes, Ty will take the time to locate me with a notification for upcoming changes and payments due. And obviously, to even make one attempt to reach out to a client with deficiancies to keep current insurance was something I had never experienced in todays economy and service industry. So, thank you to everyone at State Farm Insurance for welcoming me to your city and helping me accomplish all necessary requirements with my car insurance in Virginia.
Ty Nguyen, Agent
State Farm Insurance
1705 Centre Plaza
Fairlington Shopping Center
Alexandria, VA 22 302‑2604
703.836.6888 (phone) 703.549.3942 (fax)

My family transferred to Ty’s agency a few years ago when we moved. I have been extremely pleased since the transition. Ty’s staff members are very knowledgeable and friendly. I truly feel like they really want to help us rather than just make a sale. Each time I visit the office or call in, all my questions are answered professionally and attentively. I recommend Ty to anybody who want’s an honest agent who is actually concerned about your well-​being and not just his wallet.

I only write reviews on businesses that I’ve had either REALLY good or REALLY bad experiences with. Ty and his team have always been SUPER attentive and helpful. Today, I sent Ty a question (via email) regarding renters insurance, and he responded within five minutes. He then followed up a couple of times answering my various questions regarding my policy. I love not having to wait 24 to 48 hours to get a response via email.
I recommend Ty to all of my friends and family.