Cvs Pharmacy

It looks like people have already beaten me to the punch but I still want to leave this review in order to really drive the point home. The signs at this store are incredibly misleading and the staff is not helpful. They refused to honor a sign that said «Buy One Get 2^nd Free,» citing that it can only be used on the same brand. However, the sign did not specify those terms and the signs were place on multiple brands of the product. When an entire aisle has the same sign on each product, how on earth would someone reasonably deduce some made up terms?! The staff were unhelpful and too absent minded to understand that their signage was misleading. I will never be shopping at this CVS, and honestly, it makes me question the CVS brand in general if they are letting a store run like this (and what other reviewers mentioned).

To start off I neither love, nor hate this place. It is close, convenient, some of the staff are professional /​courteous, and in a weird way it is nostalgic (I have been coming here since I was a kid). However, recently this CVS has started to go down hill — fast. For instance, around January 2016 this CVS decided that its ²⁴⁄₇ pharmacy was no longer needed. Now the pharmacy is open every day of the week, from roughly 9am to 9pm on weekdays, and from 9am to 6pm on weekends. While I can understand that those are peak hours for a particular set of clientele that you will definitely see every time you visit… their old off hours were the best times to go to the store. There were no 15+ minute waiting to pickup a prescription because of lengthy lines early in the morning or late at night. However, now, we wait. The same can be said for the store checkout line. I have never seen so many penny pinchers and coupon aficionados in all my life. Those lines can ground to a halt every time someone can’t find their $ 0.10 off of laundry detergent coupon. Also, the store, especially the pharmacy technicians seem to be completely understaffed. For the most part they are generally strict, curt, and to the point when trying to refill anything. Also, a particular pharmacist seems to be judging me whenever I try to fill a prescription early for a medicine that I need to live. That’s always fun. However, there are some truly nice people that work here, and there are some good things to be said… see first sentence.

Danielle at minute clinic was awesome. She was professional, efficient, caring and knowledgeable.

It’s cold and flu season and they are not stocking prescription cough syrup. When I asked the pharmacy tech to call another CVS to see if they had it in stock elsewhere she rolled her eyes at me. I’m the only person in line and the store is virtually empty! Epic fail.

How bad can a CVS be? Visit here and you’ll figure it out.
When I walked in, I thought «wow this is so much better than a Rite Aid.» As someone new to the area, I just can’t believe there aren’t more Walgreens here. CVS always seems somewhat worse than Walgreens but so much better than Rite Aid. Not this one. It’s on Rite Aid level.
Trinh Bui in the pharmacy is not helpful nor does she offer any customer service. I was most horrified by her lack of concern for privacy/​confidentiality as she asked for my scripts while she was also dealing with someone trying to get a flu shot. As she worked on the computer, she named out every single one of my prescriptions in front of the other customer. I should not have known the other person was there for a flu shot, and she shouldn’t have known the name of every single one of my scripts. Very unprofessional and unethical if not illegal.

I seriously hate this CVS, and the only reason why I give it two stars is because I can actually walk to the store. So, it’s a convenience thing. Not only can I never find everything that I’m looking for, but customer service/​check out is ridiculous. Ok, it’s a small store. I should expect that their stock is limited. But, it’s still off-​putting when you notice empty spot after empty spot of where merchandise should be. Do they not stock regularly? Also, if you’re looking to get in and out quickly, forget it. They often only have one person at the front cash registers, and it doesn’t seem to faze them or the rest of the staff as the check-​out line winds it’s way down the center aisle. When someone finally does come up to open another cash register, they certainly aren’t in any hurry. One woman staff worker in particular. She’ll do everything else first, including walking slow as molasses, before finally making her way to the cash register. And, of course, there is always a super slow customer or customer who wants to play chatty Cathy. While I’m fine with the cashier being friendly and gracious, at some point you’ve got to cut them off and wish them on their way. Don’t let the rest of us just stand there endlessly, accumulating other customers to our never-​ending «we may not get out of here alive» line.
Of course I’ll continue to come in because of its proximity. Frankly, that’s probably the only way this particular location stays in business is because it’s next to a Safeway and its main clientele are people who live in the neighborhood.

Ugg. This location is ok except for their check-​out area. I always hate to go because I have been burned so many times with waiting in long lines to give them money. I have had to walk out before without buying anything. I live close so I pop in from time to time. Taking my time into my own hands…

As many times as this place has jerked my chain, I cannot believe that I haven’t reviewed it yet. On the surface, it looks like any other CVS, and you are likely to run into some nice people back behind the pharmacy counter, but dig a little deeper and you will find a black abyss of customer service. This is a store that often finds customers waiting in line while one teller desperately calls in the back for assistance. Yeah, lots a luck with that one, poor frazzled clerk. You’re co-​worker is hiding the back while the rest of us endure shopping purgatory.
Yup, throw in a clueless customer trying to count her coupons at the checkout counter, and you have a recipe for frustration. anger, and misery. Now, what I find is that Darwinism hadn’t weeded out Miss Coupon’s ancestors long ago. I mean, certainly they must have stood looking at a strange piece of fruit or a weirdly shaped rock, unaware of some hungry predator on the prowl for a quick snack. Unfortunately for those of us standing in line, Miss Coupon’s ancestors managed to dodge that beastie. So now the rest of us are now left to languish in CVS’s ever-​growing line.
Screaming into the phone/​intercom: «I need help on checkout!!»
Please, I think to myself, We might as well be waiting for Godot.
Time crawled by as Miss Coupon droned on about the true value of her treasured coupons, and no one arrived to assist our beleaguered checkout clerk. I really started to feel sorry for her, but I also reminded myself that the clerk could have had Miss Coupon move to the side until she got her coupon crap together… But no, those of us trapped in line really needed to learn about the intricacies of the double coupon.
Ugh, so the service can be bad here, but this store’s location is convenient… So, I guess I’ll find myself stuck in line again, Hey, maybe it is time to break out my Kindle. Oh look, a copy of War and Peace.

I hate to give the entire store a single star, because the staff outside of the pharmacy is pretty good. In fact, I’d give them 5 stars, which means I’m giving the pharmacy –5 And that’s generous.
Unfortunately, this is the only pharmacy within walking distance for me. I honestly cannot remember a single time that I’ve gone there where all of the following occurred: 1) the pharmacist was pleasant 2) there wasn’t a long (as in, 10+ minute) wait 3) They were able to find my script quickly 4) they were able to submit the script without me having to call my doctor and/​or insurance company. At least one of the four occurs every time, and usually more than one.
Usually, there are between four and six people working the pharmacy, but even if the pickup or drop-​lines get to be ten people deep, no one will jump in and help out, they just keep filling jars in the most leisurely manner possible.
There is a serious language barrier with some of the pharmacists, and more than once I’ve given up to come back later rather than try to have a conversation with her.
CVS seriously needs to address these shortcomings.

Easily located within the Belle View Shopping Center, this CVS is a full service drug store that includes a «minute clinic» staffed with a nurse practitioner.
Parking in front of the store is adequate.

What a contrast – the staff at the front registers are very nice and helpful, and the pharmacy staff is just the opposite. Several times I’ve gone to the pharmacy to have prescriptions filled, and routinely there’ll be 5 – 6 people in line waiting to pick up with only one pharmacist working the register. The 3 – 4 other pharmacists, who can clearly see that there’s an impatient line, just carry on filling prescriptions until the store manage – who I spoke with once about this – finally comes out and asks them to wait on customers. It’s terrible customer service, and they ought to be told to fill their prescriptions when there’s no line. If that’s not possible, they need to either take less work on, or hire more people. Terrible pharmacy – I go elsewhere now.

Laura at the pharmacy was so helpful and cheery! She made a potentially frustrating situation a breeze! And Linda at the front went out of her way to help me as well.