FedEx Office Print & Ship Center

HEATHER IS THE ABSOLUTE WORST. Most of the other employees are okay and accommodating but Heather always makes it harder than it is to help. She is always trying to charge more than the listed price. She just makes the whole environment of the place bad, she needs to go back to training and stop trying to make up her own polices.

I needed several documents printed early in the morning for a meeting. I had emailed the documents the night before with very specific instructions.
Stevie had the documents ready for me in the morning, with every specification that I had requested. Stevie was also very nice and totally came through for me on a time sensitive matter. I recommend using their email service if you know you need items printer ahead of time. I cannot speak for the whole staff, but Stevie was great!

You could have your arms amputated while using a copier here and it would still take an employee hours to notice and probably another hour before they did anything to help.
Most of the employees here that I’ve encountered are either undertrained or just don’t seem to care. Whoever is in charge of hiring and training here should consider a new line of work.
If you do finally get assistance from someone here, chances are that the information they give you is wrong.
In the future when I need copies made I think I will chisel a copy out of a stone tablet. It will be faster and less frustrating.

Fed ex office is definitely useful when you need to ship something last minute or big, or you need to make a fax. However, the prices for some of the things is a joke. Almost $ 5 to send 2 pages via fax when it should have cost only $ 2 since sending a fax cost barely anything to do anyways .
Anyhow. This place is alright for the supplies, but sending out or using a fax machine is a bit costly.

Yep, everyone here is right. The girl with the glasses sucks. She’s awful at Customer Service and made me feel like an idiot for each question I asked.
Oh and they charge $ 1.99 to open EACH attachment from an email.
I will never go back here.

Worst service ever! No one there knows what they are doing. I called and asked if they could print on 12×12, they said yes so I bought the paper. When I showed up to print on it all four employees clustered around a printer for 15 minutes and then came back with only a small corner of the paper printed on. They told me that was the best they could do and then just turned around and walked away. I couldn’t believe that not one employee in a copying store could print on large size paper, especially after someone on the phone told me that they could do it. This is not my first bad experience with this location. Don’t even bother coming unless you’re just making 8.5×11 photocopies

Do not go here. I had a simple order of (5) 5×7 cards to print on cardstock. I called the 800 FedEx line and they told me to email the file to this local store. It took over a week for a reply. It wasn’t a rush, otherwise I would have followed up sooner. When I went to pick up my order, there was a long wait — with virtually no other customers there. The staff were nice enough but not very helpful. I had ordered 5×7 cards, but when I picked them up — was told that I’d have to cut them myself in the «self service» center. They said «thanks for letting me know» when I told them that the paper cutter wasn’t working. Completely frustrating experience. Ridiculously high prices ($ 10 for 5 cards after they add on the «email file fee») and I had to cut them at home with scissors. Do not go here.

Well now I know why this place has such bad reviews. The employees obviously hate their jobs/​don’t get paid enough, because they can’t all just be a-​holes. I’ve been to this location twice, and both times I waited on line for a long time while several people behind the counter pretended that whatever they were doing was more time-​sensitive than helping the physically present person waiting on line. They ignore you until they’re ready to help you, but by then you’re already irritated. Then when you ask for services, they tell you they don’t do that, or argue with you, instead of trying to accommodate your request. The woman with glasses pretty much yelled at me while defending the poor customer service, rather than trying to fix it. Pathetic.

Horrible staff member/​service.
Fernando and Erika thank you for the good experience. To the other employee (girl with glasses), if you were having a bad day, I’m sorry. Please don’t try and charge for unreasonable things, ask the client questions before charging them for certain things and don’t argue with clients.
Thank you,
Mike

The worst. received many damaged packages from this location including a monitor and a TV. I cringe when I think how these people handle my packages.

Cold and officious to the point of wondering if the price of admission is punishment. Rude is the common way of putting it.
Left, after paying, and went to the fedex in Westlake to have the job done over and be treated as a customer, which was a relief.

Awful staff and customer service. Did not listen to what I had wanted. I needed sample business cards for my startup, and wanted to get them done quickly at Kinkos. The manager comes up to me and helps me the first time. I give him the file and he said the image needed to bleed some more or else it couldnt be cut. My dimensions were PERFECT. They couldn’t fix this quick fix? No, they wanted me to pay 45 cents a minute to use their computer. Ended up going home, bleeding the image, then coming back. This kid comes up to me to help me out, and he’s HIGH AS A KITE. Takes him a couple of minutes to find the flash drive on the computer (no, it’s not on the C: drive), then prints it on standard paper. I could have done this from home…
The big issue was it was ONE PAGE, with 10 business cards printed on it. He asks me if I wanted to cut it myself or if they could. I asked him if there was a charge, he said no, and proceeded to go in the back to cut the ONE. PAGE.
Five minutes later, he’s still figuring out how to cut the paper.
Ten minutes later, he’s still figuring out how to cut the paper.
Twenty-​five minutes later, he finally cuts the paper.
My $ 1.49 charge for one paper ended up being $ 18. THEY CHARGE $ 1.50 PER CUT, and I was not notified of this. What a joke, Fedex/​Kinkos used to be the best place for printing.

They need a new manager at this location!!! Have always been happy using this location and I have used it a lot for many years. REALLY UNHAPPY with the current employees. When machines don’t work and you need to wait for significant time to simply get a receipt, it is time to get a capable manager.

I wish I could give them 0 stars. I went in to ship a tv and not only did it take the person an hour to figure out how to work the computer, he couldn’t run my card, which led him to try several times and then I ended up having to fill out all the forms anyways. My card was then charged three times, now I have been left on hold trying to fix this problem for long enough to download Unilocal,create an account, and write this review. This place is awful avoid it at all costs.

What a joke !!! Go in to ship an envelope to Mass. and mind you its a small stuffed animal for a dog back east. It cant weigh more than 1.5 ounces. 18.50 !!! are you kidding me ??? Went to post office and sent in their envelope for like 6.00 and got there in 3 days.

The employees here are the best. The only reason I am not giving it 5 stars is because Fedex is overpriced, but the employees at this location make it slightly easier to deal with some of the ridiculous charges.