Citibank Instant Banking Center

Just had the worst customer service I’ve ever experienced in bank history. If you ever thought of opening a Citibank account in Singapore, forget it. Geez, where do i start. First, they will charge you $ 10 «service fee» every month if the money in your account ever dropped below $ 5000 in the past 30 days.
Second, I was never informed about this. I’ve been charged for more than 8 times (that’s freaking 80 dollars thank you very much). I do not comprehend this rule and I cannot tolerate a bank that takes advantage of their customers without their knowledge. I have a Citibank account in the US they never did anything like this to my US account.
So I decided to close my Singapore Citibank account (I would rather transfer all my money to the US account). I went to the citibank branch at Jurong CPF building, and this plump teller girl (her name is Vanessa Teo) decided to pick on me for no reason. She was super impatient, she literally curse the ‘F’ word right in front of me when she couldn’t find her pen. And it didn’t help that my signature turned out a tiny bit different from when I first signed up for the account. So she was there rolling her eyes, ignoring my effort to recall how my previous signature looked like. When i finally got it right she unwillingly returned me what little balance i have left in the account, put the money on the counter and didn’t bother to look up from her computer screen. No ’”thank you” No «that’s all» was spoken. Just me standing there wondering if I could take the money and go home.
Professionalism? Good customer service??? Hellooooo?

Being an instant banking center, it means you do not really get the full range of service of an actual Citibank branch.
There are 2 computer systems where you can do your internet banking over there. Or if you need any assistance, there are usually at least two service staff on hand to guide you.
This is also the place for Citibank Paragon credit card holders to redeem for parking or coffee (if you hit the minimum spend) and other credit card matters or privileges.
There is a row of Citibank ATMs, cheque deposit box and cash deposit machines a bit further away, outside of Paragon, towards the new taxi stand.
The service is fantastic! I have left my ipad outside at the cash deposit machine before. Someone found it and brought it to Citibank counter. I got it back as the staff recognized me (I stopped there to ask something before heading to the machine outside) and thought it was mine. But she still did the verification protocol before passing the ipad to me. Kudos to her and to the person who found my ipad.
I always had excellent service from the staff manning the Citibank counter.