Best Buy

Had issue with my camera, and guy at customer service George helped us all the way! At the end we got brand new camera. Excellent customer service at this location!

Came in for a couple of things. Got to the cashier, wanted to pricematch one of the items with Shoppers Drug Mart. Had the flyer and all.
Everything’s smooth until the manager shows up to approve pricematch. He says these things:
1. The flyer is from last week
2. When assured it was from this week, he says only some items in the flyer were still valid (not the one I wanted, of course)
3. That he had called Shoppers Drug Mart earlier, that they had no stock of the item so he can’t pricematch
He could not pricematch for me. I left without buying any of my items.
Went down the street, bought the item in question from Shoppers Drug Mart at the advertised sale price without any issue. Price was for this week’s flyer, and they had stock.
So, he was outright lying, and I could tell while I was there. In the end he lost a purchase of the second item I was going to buy, a returning customer, and some stars up on this Unilocal review thing. Not the greatest of manager moves.
Too bad, because the welcome guy and cashier girl were nice!

Stay clear of the geek squad unless you are certain of what your electronically issue is. Unfortunately for me, I am not as knowledgeable with external hard drives and they took me to the cleaners. Paid 70 dollars for absolutely nothing. Their data restoring fees start at 300 dollars? My external hard drive was under 90 dollars. The future shop had awful customer service and I was hoping that would change with the turnover. Very disappointing! I’d rather drive to the location in Leaside. At least the weather is nice out.

I am updating my review because Best Buy Customer Service reached out to me offering to look into the situation. This shows that Best Buy cares about its customers. Although I ended up buying an iPad directly from Apple, I still appreciate the gesture.

I went to this location on 2 occasions, once looking for a head set and then having to return the headset (not due to the quality but my boyfriend wanted something else).
Everyone was very knowledgeable, the exchange process was seamless and friendly. The staff all went out of their way to be of assistance.

I did an online order exchange and store pick up here today and it couldn’t have been easier. First my exchange went smoothly even though I didn’t have the online order receipt. Then someone quickly brought out the microwave I had reserved for store pick up and carried it to the check out. They even opened the door for me as I left! The staff were so nice and helpful that I just had to write this review! Love this store!

Went to this store few times but as soon as the sales rep find out that you are not looking for the top end laptop /​equipment and would rather get something less expensive their interest in helping you goes down like the temperatures we saw this winter … they well actually walk away and say let us know if you need any help which means find me if you can …

I was only in this shop for a few minutes but I found the location small but neat.
Someone assisted me with my router purchase though not with a lot of detail, more with preference-​based recommendations.
I will definitely be back as this store is in my neighbourhood, but most will prefer the Dundas Square or suburban locations.

Friendly and helpful service

UPDATE: one of the store managers called me, apologized and told me to go to the store to exchange or get money back. Went there today and got my money back (they did not have the item for exchange). This took a lot of Likes and comments. Main problem is Future Shop does not empower their employees to respond to customers by using their own judgement, instead constraining them by policies and rules. Policies and rules should improve service, and improve business, not entangle it. Future Shop needs to evolve as a company.

Why so many negative reviews? Customer service is better than it used to be.

Personally, I have no idea why they would hire so many staff.
Every time I enter, I feel all the employee’s eyes are trained on me because there’s literally no other person in the store.
Camera lens section is sad — very little variety.
When I had to buy earphones that were deeply discounted here, I asked the clerks on the second floor about them. Their response was cold and told me that they were sold out.
Without even checking the stock,
despite that I checked its availability online just minutes prior.
I told myself, okay. Stuff like this happens. But I’ll go downstairs and ask another clerk to check its availability just to make sure.
Long story short, it turned out one of the employees was ‘holding’ the item for himself. But it makes me wonder: why didn’t he buy it already? Why hide it?

This is a pretty horrible Futureshop, I tried for about five minutes to get them to price match some speakers, but the staff there is very well trained with their excuses.
So the next day I did what I should have done in the first place, I drove across town to the Canada Computers that had the good price, and bought it from them instead.

NEVER AGAIN will I spend a cent at this store.
I get that it’s Christmas and they’re hiring a bunch of people just for the season who aren’t trained properly but this is just atrocious.
Here’s my experience:
December 12^th (15 minutes, pleasant experience):
Gary, a nice salesman in the microwave section helps me pick out the perfect microwave but I decide to price compare before I order.
December 14^th (1 hour):
I walk up to an associate standing near the microwaves who is doing nothing and ask him to help me order the microwave. He says no and makes me wait for the only busy associate on the entire floor while every other associate stands around and twiddles their thumbs (15 minute wait). BTW — I went the night of the snow storm and apart from this one other customer, I was the only customer in the store).
Then the guy that helps me doesn’t know how to put the guarantee under the name I want since it is being shipped to me.
Then he can’t run my credit card through and makes me call my credit card company who I spend 15 minutes waiting to even pick up. It isn’t the credit card company’s fault so, he sends me to customer service.
Then customer service won’t run my credit card through (this is a credit card I use everyday for everything and have never had problems with before). When they finally do run it through, they are beyond rude to me despite the fact I have yet to lose my temper and have been dealing with this situation for an hour).
December 20^th (2 minutes):
Monday I leave a message asking where my microwave is even though they promised it would be in already. I leave contact information, as well as information about my receipt.
December 21^st (20 minutes):
I phone back and they tell me no one has ordered my microwave, they FORGOT!!!
They order it and claim it should be in by Thursday.
December 23^rd (2 hours + driving time)
Thursday at 10a.m. I phone to ask if the microwave has arrived and get hung up on when the associate (Miriam) can’t find the microwave in the system, after that she won’t answer the phone.
Instead I phone customer service who put me on hold for over an hour trying to get a hold of someone that can help me while being hung up on multiple times (I have yet to raise my voice while all of this is going on).
Finally I get a manager on the phone who informs me the microwave is no where to be found.
The manager checks other stores in Toronto but it is not in any of them either.
The managers solution, my brother in Ottawa can pick it up from one of the stores there. They will fax the information over.
He drives there, speaks to the manager and nothing has been faxed. I call Future Shop YET AGAIN to get them to fax the information.
I have never experienced customer service as poor as this in my entire life. I will never deal with future shop again and recommend you avoid it at all costs too. Especially this very incompetent location.