Hotel Indigo Alexanderplatz

I love the Hotel Indigo brand in general but I was quite disappointed by this one.
Positives:
1) Great location — on a quieter street near centrally located Alexanderplatz.
2) Décor — modern and chic.
3) Staff — genuinely nice people.
Negatives:
1) Non-​existent wifi — This is a huge problem in today’s world. We were on the 9^th floor and could not connect to the wifi. I also could not connect to wifi in the gym.
2) Phone — When the wifi didn’t work, I tried to call the front desk for help but the phone in our room was broken. I pushed every button on the phone and it was very frustrating.
3) Housekeeping — We were clearly out of tissues and they were not replaced. On our last night, we noticed that we had received replacement shampoo but no additional conditioner. Two girls with long hair need conditioner.
4) Follow-​up — I had brought up the wifi issue on more than one occasion and it was brushed off as if I am incapable of connecting to wifi. We had also asked the staff to help us print something, and the friendly guy said he would leave it under our door, which never happened. After emailing with the director of operations about the issued we experienced, he only offered a 3.3% refund. Um, thanks?
5) Shower — It’s pretty much see-​through. The painting/​frosted glass is quite revealing. You may find that romantic with your significant other but it was a tad uncomfortable for us since we were friends.

They need to figure out their housekeeping. If you don’t have the «do not disturb» sign on your door, they will come in starting at 9am! They did not give us a door sign, and we kept forgetting to ask for one, so this happened quite a few times to us while we were still sleeping. They also did not sweep the floor or change the bedding the whole week we were there, so our bed was getting quite dirty from the floor stuff from our shoes after trekking around Berlin all day. It was so strange.
We faced the courtyard, which was very loud at night. The sound from the courtyard was amplified by the building surrounding it. We could hear everything from the 6^th floor. We had to keep the windows closed until the diners were done being loud every night, but were so warm and could not turn the air on.
Internet kept kicking us off. Do not stay here if you need a reliable connection.
The locations was perfect and central, and the front desk staff was friendly! Hip room with an amazing shower.

My girlfriend and I stayed here for 3 nights while in Berlin. It’s quite close to the Alexanderplatz station so there are good public transportation options nearby. I personally like to walk and next time would look for something across the river. There’s a Hofbräu Berlin less than 10 minutes away by foot which was pretty cool. The staff was very friendly here and check in was very quick.
The rooms were nice and seemed recently updated. The TVs were tiny but they had a good selection of channels. The shower was amazing, it had a nice rainfall head with lots of pressure. There was a small fridge and coffee maker in the room though one day the creamers weren’t refilled by housekeeping which was annoying. The beds were comfortable and the windows seemed soundproof.
Personally I’ll look for something over the river next time I come to Berlin but I would stay here again without a doubt if I couldn’t find anything.

Top Lage. Leider hatten wir ein Zimmer zur Straße, auf welcher die M4 fährt. Das ist dann teilweise sehr, sehr laut und störend. Das Design Konzept ist toll und ansprechend, genau was wir gesucht und uns davon versprochen haben. Leider ließ die Hygiene besonders im Bad zu wünschen übrig. Ich finde es immer sehr schade, dass durch ungenügende Hygiene und Reinigung der Standard bzw. Eindruck des Hotelzimmers geschmälert wird und schlichtweg enttäuschend ist. Zudem wurden auch erst durch Nachfrage Kaffee und Tee aufgefüllt. Bademäntel und Hausschuhe mussten wir auch erst an der Rezeption erfragen. An einem Sonntag, als wir gegen 17 Uhr wieder auf das Zimmer zurückkehrten, um uns für einen Anlass umzuziehen, wurde immer noch die Reinigung des Zimmers durchgeführt und wir waren dann zusammen mit dem Zimmermädchen im Raum. Das Frühstücksangebot im Hotel ist genial und sehr vielfältig und von guter Qualität, aber 18 Euro pro Person ist ziemlich überzogen. Das Personal an der Rezeption war überaus freundlich und hilfsbereit, das erlebt man so — wie im INDIGO geschehen — sehr selten.

This is a review of their Restaurant downstairs. Awesome food! I had a seabream with risotto and it was very good.

Ich hab einfach nichts zum Meckern gefunden und mich dabei auch noch richtig wohl gefühlt!!! 2 min zu Fuß vom Alex, trotzdem ruhig, hübsches kleines Einzelzimmer für 105 € inkl. Frühstück, kostenloses WLAN, Check-​Out bis 12 Uhr, freundlicher, entspannter Service, sehr gutes Restaurant abends (Entrecôte mit Selleriepüree und Nougattarte — im Menü für 21 €!) Auch der Mittagstisch war vorzüglich und reichlich, aber mit 18 € als Business-​Lunch sowohl preislich als auch mengenmäßig etwas zu üppig. Hätte gern auch eine kleine Sauna gehabt — aber ich wollte ja nicht meckern … Also ich hab mein Bett in Berlin gefunden!
Nachtrag für alle, die den Fön suchen: Aus Sicherheitsgründen (?) in einem Fach unterhalb der Mini-​Bar. Sollte besser ausgeschildert werden.

Auf der Suche nach einer guten gepflegten Bar am Alexanderplatz kamen wir auf die Idee die White Five Bar im Hotel Indigo zu besuchen. Das freundliche Personal und die stylische aber dennoch gemütliche Bar überzeugte uns mit lecker Drinks wie z.B. einen Gin Tonic mit Saffron Gin einem perfekten Mai Tai der hier Tiki Becher heißt und einem ebenso perfekten Aperol Rhubarb Sour. Besonderheiten auf der Karte sind Berliner Cocktails wie z.B. Apfelstrudel oder Absolut Alex. Wir hatten einen tollen Abend und kommen gerne wieder!

Hi Trip Advisor Folks!
Please do yourself a favor and do not stay at this hotel.
It says its a 4 – 5 star hotel… FAR FAR FAR FAR from it.
Staff:
My Girlfriend and I were beat from traveling for a month in Europe and went here to relax! We had a cleaning lady that kept on knocking trying to get into our room HONESTLY at least 10 times!!! We had the hangar on the door saying no service please and I kept telling the lady to go away. Finally calling the front desk for the lady and other people to leave us alone! IT HAPPENED TWO DAYS IN A ROW!!! We though we were going to sleep relax and get room service worst room experience I have ever had.
Front desk staff could not be any ruder and honestly I use to be a regional manager for a multi billion dollar company in the states and this is the most appalling staff I have ever worked with!
Dirk Dreyer the Manger was contacted and could not be bothered even responding to us for a week. We asked for the manager while we were there and they just say he was busy. Finally I explained what has happened and he could not be bothered at all and was very rude. He said he would reimburse us for one night and it took him 3.5 months to do so! Finally I got the Regional management group on the phone and they said they have had these problems with him before. Why does he have a job?
He said many times his regional manger would contact me and never did! I have emails from Dirk Dreyer saying «I promise he will contact you asap» Regional manager is a failure too!
Food/​Beverage:
Came here and wanting to just stay in the hotel to relax and enjoy our stay. First night bar is closed for a private party and the front desk tells us to go to the «HOLIDAY INN to get food or drinks» HOLY @#$% what are we doing paying for this place when its closed to its guests???
Finally ate here. The food was disgusting and we had a huge long black hair in our food and my Girlfriend is blonde and I have very short hair. No apologies and the staff couldn’t be worse.
Cocktails were abysmal… honestly I have been a beverage director many times and it was the worst cocktails I have ever had at a 4 – 5 star hotel. Go to HB house 2 blocks away and drink the beer! The staff and everything was terrible.
Rooms:
Tiny… That’s it
In conclusion please don’t make the same mistake we have with this place. We were staying at 4 – 5 star hotels all over Europe for a few months and never had any problems… nothing! Then Dirk Dreyer and his abysmal team and hotel come along and ruin our experience. 4 – 5 star my @#$!! Hotel indigo get your life together and make an experience where people would want to stay. We talked to 2 – 3 other people at dinner staying there and they were not impressed at all too! Don’t get the BAIT AND SWITCH they are selling it is worse than a Motel 6 or Holiday inn!

Hatte keinen Fön auf dem Zimmer. Musste mehrmals nachfragen, bis ich einen bekommen hatte. War zur Messe in München und habe über 200 EUR für ein super kleines Zimmer bezahlt. Für den Preis zu der Leistung nur 3 Sterne.

I completely agree with Unilocaler Stephane B. The hotel is in a nice area, 3 minute walk to the metro and bus station. The shopping center has everything from shops to a variety of food stands. I really enjoyed the bratwurst and pretzels. It is overall really clean. The room was a bit on the small side, not a lot of space but we managed. The people working there are mostly all super nice and professional. Upon checkout they were able to book me a bus to Frankfurt and saved me over $ 100 USD.

The hotel is in a nice area. It is overall really clean and the people working there are mostly all super nice and professional.
Lots of details fail short though, for example:
The room was cold and, when we asked to have heat, we were answered that the general heater could not be turned on because it was too warm.
The TV system was not working and had a couple issues, one of which was repaired.
The Internet service was not acceptable. Only two devices can have internet and the WIFI signal was so poor in the bedroom. We complained several times, but only got the offer to pay for more data…

Wir waren von dem Hotel absolut begeistert. Waren ein Wochenende in Berlin und haben im Indigo eingecheckt. Die Zimmer sind zwar ein bisschen klein, aber dafür sehr sauber und das Ambiente sehr schick und stilvoll. Der Flachbild-​TV ist in einer Spiegelwand integriert gewesen. Das Bett sehr hoch und äußerst bequem. Beim Frühstücksbuffet gab es eine sehr große Auswahl an Brot/​Brötchen, Joghurt, Müsli, Obst etc.

Der funke sprang nicht über, die zimmer waren sauber, das bad sehr klein, der fittnessbereich eher mäßig eingerichtet, das frühstück für den preis eher unterer durchschnitt, die bar ist nett und gemütlich, die lage
gut, in zwei minuten auf dem alex, trotzdem würde ich nicht wiederkommen

Ein sehr schönes modernes Hotel. Nettes Personal. Die Zimmer sind sauber und Super gemütlich. Leider gibt es nur wenige Parkplätze am Hotel und für diese muss man einen Parkschein lösen. Also pro Tag ca 12 Euro einplanen. Das Frühstück ist sehr reichhaltig und hochwertig. Service wird hier groß geschrieben. Die Lage ist sehr zentral. 2 Minuten zu Fuß zum Alex. Wirklich empfehlenswert.