Puppy Cottage

Are you worrying about your pet when you board your pet in a pet hotel or are you concern on how is he behaving? Situated at the same row as Sid’s Pub, This shop have solved it all! With Live cctv feed you can view when you are out, you could see your dog from the wide space open area.
What i really like is that not only does the dog stays inside the space but sometimes the door will open for them to walk outside and greet outsiders. The wooden floor pet shop is one of the neatest pet shop i have ever been too, threats all being hang perfectly and more space for me to run. As for boarding, small dog will be given a cage and it is RM 40 per night, Medium to Large dogs is RM50 and Extra Large dogs is Rm60. Dogs also do experienced luxury there is a room called VID (Very Important Doggie) that comes in bedding, air cond, individual sterilizer and of course food and drink.
This pet shop provides a day care centre whenever you are away, this is a good time for your dog o mix around with others and there will be a manager playing with the dogs too. This place is definitely a temporary home for dogs.

My friends, who are a couple, sent their adorable dog, Bella, to Puppy Cottage for grooming a couple of weeks ago and the most dreaded thing happened: The pet centre lost her.
They’d sent her there in the morning and arranged to pick her up in the evening. However, plans had changed and my friend informed them that we were on our way to pick Bella up in the afternoon instead. But, he was told that Bella was not ready to be picked up. We arrived 5 minutes later anyway, but to our horror, we were told that she was missing!
They explained by saying that Bella had jumped over the fence and ran out by herself. But, my friends insisted that there’s no way she could jump that high as she’s only a small-​sized terrier. Then, they finally admitted that someone had accidentally left the door open and she escaped. The nerve of those people for lying to their customers!
We left and hoped that Bella was still nearby the area. Thank goodness my friends live near to that horrid pet shop and they found her making her way aimlessly down the road. The poor thing was shivering when my friends found her. Imagine how grief-​stricken my friends would be if she’d been run over by a car or stolen by someone… my friends would’ve been distraught. Everyone was just so grateful Bella was found.
But, the frustration did not end there. My friend decided to lodge a complaint by posting on Puppy Cottage’s Facebook Page. Funny thing is, they tried to bury the incident by deleting my friend’s initial post! Just the act of deleting that post was enough to show us that this people managing the pet shop has no integrity in doing their business. Firstly, they weren’t being honest about losing Bella, and now this. I honestly have no words for the people managing Puppy Cottage.
Later, my friend re-​posted his complaint again. This time, they decided to respond. My jaw dropped to the ground looking at their unprofessional response. Their reply was full of apologies and sorry’s. to the point of «…sorry now… sorry forever.»
«Sorry forever»? I’m not sure if they were repeating some lyric of a sad song or something, but they’ve successfully managed to convince us how unprofessional they are in their business conduct.
I am truly afraid and worried for other pet owners who may send their pets there. My friends and I would suggest all pet owners to avoid this pet store at all costs. That said, we truly hope nobody would have to go through this horrible ordeal like my friends did.