O’Briens Sandwich Café

The food was fine — the usual standard you would expect from an O’Briens.
The service was poor to say the least — The 2 staff working behind the counter were brusque and at times downright rude. Not once did they smile or offer any kind of thanks even at the end of the transaction. At one stage after I ordered my Sandwich, one of the staff told the gentleman queuing next to me to «move down, get out of the way» — not in a friendly manner either. I could maybe forgive that kind of behavior if the was a large queue of customers but it was 14:15 on a Friday evening, the lunchtime rush was over and there were only 2 other customers.
When I proceeded to pay by card I was told that there was a 25 cent charge — Fair enough, it’s not the first time I’ve come across a surcharge for debit card payments. The staff member however who informed me of it was cold and acted like it was a chore for her to have to process a card payment. This kind of attitude is unacceptable from someone who appeared to be a supervisor/​assistant manager in the operation.
My overall customer service experience from this O’Briens store was sub-​par and I feel that they really damaged my perception of the O’Briens brand as a whole. If i wanted get a sandwich from a cold, emotional robot I would have crossed the street and bought a prepacked sandwich in the Tesco across the street and availed of the self service till.