John L Sullivan Dodge Chrysler Jeep RAM

All I can say is Sales Staff very rude. Spent an hour and a half driving there and 2 hours looking at the dealership and never did get a price on the car I wanted to buy. They were too «busy» to help me! Will not purchase anything from them. There are many other dealerships that want my business!

Just closed a deal for a new Ram 1500 at John L Sullivan Dodge. Salesperson Richard Yanez was exceptional at getting us an awesome truck at an awesome price. Richard’s salesmanship was second to none and made our experience pleasant and enjoyable.
This was the fourth dealership we went to with intention to buy but was not even able to take a test drive.
Very impressed with the quality that Dodge has now and it was a pleasure to purchase from this dealership and their exceptional staff.
*****Now have had the truck 3 months in which it spent over 1 month in service and we are very unhappy with the product. Dealer nor Chrysler has helped to solve our problem. Truck leaked five different times and the interior is damaged. No more dodge products for us!!!

So I find the car I’m looking for on a web-​search. Turn up and the salesman «Jonny/​Joshua» (sorry) is great. Not a tough sale for him, as I’d been looking for this particular vehicle for 6 months. John was very knowledgable, polite and helpful. Five stars for him.
I already had an excellent loan lined up, so no problem there. Time to do the paperwork — led to an office to sort it out with a guy who I believe is called «JD».
Let me tell you about «JD» — he looks like a pitbull and acts like one.
So congratulations «JD» — you sold another «extended warranty» — I hope that helps fills your sales figures for the month and puts on top of the board.
Just for the record, most reasonable people need a while to consider spending two and a half grand and do not want to be pushed into with full pressure sales techniques.
I don’t know if the warranty is worth it — what I do know is «JD» sales technique would best be described as «bullying» — when a customer says «no thank you» (again and again) — your polite response should be «No problem» — this guy doesn’t let go — I’ve met less aggressive time share salesmen on the Costa-​Brava (and most of those are in jail now).
So «John L Sullivan Dodge Chrysler Jeep RAM» — congratulations on selling another extended warranty using your trustee pitbull «JD» The guy who can be relied on to «close the deal».
Enjoy the few hundred in commission you made. Problem is that when customers leave feeing sick to their stomach, they end up writing reviews like this.
I hope a few people read this and decide not to come buy a car from you. In fact I hope hundreds of people read this and decide to take their business elsewhere.
You employ the guy. You know his tactics and you like his sales numbers — you forgot that «bullying» leads to pissed off customers.
My advice, from very recent experience — buy your car elsewhere!
I’d write more, but am now busy researching where-​else I can post this review — google shows at least 20 — enjoy your commission!

Richard in Sales, Matt the Manager and J.D. in finance were Friendly and Helpful, with the purchase of our new Dodge Journey.

Great experience at John l. Sullivan, Dodge, Chrysler.
Made a stop there last Sunday morning just getting started on a long day in the car buying market. Checked out a used Chevy Traverse, test drove, liked the vehicle but wanted to wait and see what the Sac. area had to offer, mistake. We should have just stayed and made a deal right then instead wasting so much time somewhere else. Customer service is like night and day between Sac area and your local dealer. Could not ask for better customer service at John l. Sullivan Dodge. From sales consultant, to sales management, to finance. Class A service, from beginning to end of deal. Tj Blackwell was our sales consultant, super easygoing, and professional. Couldn’t ask for a better sales consultant. Matt sales manager, class act also. Would not hesitate to buy another vehicle there.

Just purchased a 2015 Durango. TJ was our salesman and he was nothing short of amazing! He helped us get the car we wanted within our price range. While we were signing the papers he played and entertained our kids. He was more than a salesman… he really cared about our family and our finances! Thank you TJ for everything!

TJ is a one of a kind guy. From the minute you meet him you trust him. He takes a genuine interest in your buying needs. He’s personable, considerate, and puts your best interests as a need. You won’t feel pressured; however, you will feel educated! He’s the man when buying a car!!!

Worked with Anthony (Internet sales dept). Great guy and went beyond the usual care. I ended up having a good deal but I live in Roseville. Anthony was more than happy to drop off the car at my house!!! Now that’s service. Anthony is a great guy and down to earth. Does not mess around especially when you are busy with work and really don’t want to play that car dealership games. Definitely will be going back there for any Jeep/​Chrysler needs.

Everything was rainbows and unicorns until it was time to sign the sales contract for a 2015 Dodge Ram. We were promised a deal on paper that did not reflect in the contract. Turns out the interest rate we were promised wasn’t even being offered anymore. ?? The closer to 5:00pm it got the more condescending and impatient everyone became. I wish I would have looked here before we started shopping. There is something to be said for ALL these bad reviews. The sales manager treated us like we were idiots and the finance agent wasn’t much better. If it weren’t for the fact that this was the truck we had been searching for we would have just walked out.
My advice if you end up in a deal here: read your contract CAREFULLY. This is a super shady place.
Hopefully we find a more honest Chrysler dealership to service our truck. We won’t be back here again.

Horrible service. Horrible salespeople. Horrible dealership. I will NEVER buy from ANY John L Sullivan dealership EVER AGAIN!

Shady shady sales! Ripped us off mote than once! However Service conconsultant was polite and helpful… and even backed us up when sales person Mike screwed us over a second time.

Jonny Willis was very helpful and kind. He got us an amazing deal! We ended up getting two cars! Even Joe the finance guy we signed paperwork with at the end was very personable, was sweet to my kids, and offered me a piece of pizza. Nobody seemed fake but just genuine. We will not be looking for a car for a long time but when we do we know where to go!
Thanks Guys!

Wish we would have looked here before purchasing. All the negative reviews r true. I’m going to review two people we have worked with.
Anthony our dealer was amazing. We bought two vehicles and he treated us right. Any issues I call him and he answers and tries to resolve any issues. Reviewing him he deserves 5 stars!
JD the finance horrendous person was beyond ridiculous. The day we traded our vehicles we came into his office to close the deal. Of course he tried to sell us an extended warranty. You would think no one time would be enough, it wasn’t. He was very harassing. After we left our deal with the finance paperwork was screwed up. We worked with Anthony, but this all boiled down to JD. We bought our vehicles ¹⁰⁄₂ he decided to hold on to our paperwork until ¹⁰⁄₁₂. So then we had to make payments on vehicles we didn’t own. So sad that this man is kept at the company because as I was told by the manager «he makes the company a lot of money over selling things.»
We have already reached out to BBB, and if we have to we will go further. JD is very money hungry and we were told will not take too kindly to NO.

I had the best experience I’ve ever had with a dealership this past week working with Richard Yanez, Matt and JD. They made buying my new RAM 1500 truck easy and yes even enjoyable. There was never any pressure and they worked extremely hard at getting me a deal I was comfortable with. Their attention and patience was something I have not experienced elsewhere. They even made sure my daughters were comfortable. They definitely exceeded my expectations! I will highly recommend this team to my friends and family for future purchases. Thank you, I love my new truck.

This is the first negative review I’ve ever written (besides this exact same review I just posted to FB) and I write it in the hope of saving someone else from John L Sullivan of Yuba City’s horrible service department. I wish I didn’t have to award them even one star in order to write this review, and I reiterate that this review is for the SERVICE DEPARTMENT… I don’t know anything about their sales team. The summary of my experience is this:
It has taken over a year and at least 8 service appointments to get a piece of trim fixed on my 2014 Jeep Grand Cherokee. After at least 6 appointments where they realized they didn’t have the right parts to fix it and therefore called me to pick my unfixed car back up (one time was due to the painter not showing up), they finally made an actual attempt to fix it 12 days ago. That was a Friday. Saturday morning, the trim was popped back off of the car and sticking out worse than before. It took multiple unreturned phone calls to my service advisor and an eventual elevating of the issue to the service manager to get them to acknowledge that they didn’t fix it correctly and to agree to fix it right, once and for all, with the service manager making what I felt was a personal promise from him to get it done and to get it done correctly… in hindsight, I realize that was just rhetoric to make me feel better. I took my car back in at 7:30am yesterday morning and received a text in the afternoon that I could pick it up after 4pm. Upon pick up, I noticed two problems immediately: 1. The paint color on the repaired trim does not match the rest of the car, and 2. There is paint transferred from the new piece of trim to the front bumper… an entire line of uneven paint coats the back of the bumper as if the bumper was not taped off properly before the new trim was painted. I pointed both issues out to the service advisor and to his manager, who both told me that I can’t expect it to look like it would coming from the factory… they can’t match the paint perfectly (to a car that has 17,000 miles and lives in a garage) and the paint transfer is the «paint guy’s fault»…they’ll have to ask him if he can fix it. They both seemed annoyed that I wouldn’t just take my car as it was and be done with it, citing that the trim is a design flaw that they have nothing to do with.
As I type, I have elevated the issue to Chrysler with the special request that I be allowed to take my car to a different dealer… John L Sullivan’s service team actually made my car worse by working on it, and I have had to make at least 8 appointments to get to the point of having a worse-​off vehicle. I caution anyone who is considering using John L Sullivan’s service team: save yourself the heartache and trouble; a trip to Colusa, Woodland, Vacaville or any other Dodge dealer is worth the extra drive! I so wish I had the power of hindsight one year ago…

Yet again another great service from the service dept! I’m so glad I decided to buy here and service here! Thank you Ryan for being an awesome service advisor!

We were shopping for a reliable car for my daughter and pulled into this dealership hoping this would be «the place» for such a purchase; it was!
Salesman Jamie Sprague greeted us right away with a smile and an easy-​going demeanor and this was the start of a positive experience.
Jamie was responsive, engaged, and committed to helping us find a vehicle that would meet the needs and at the right price. We were very impressed with his overall style and I very much appreciated his responsiveness to my inquiries even after the purchase. Yes, I would purchase another car at this dealership and, of course, I would be looking for Jamie Sprague.

A big thank you to Michael Calu for excellent service. Michael ordered my parts, called me when in and when he told me he would have my car ready in a few hours it was really done in a few hours. Thank you John L Sullivan for keeping me and my Chrysler happy and on the road.

I helped my daughter with buying her first used car here at Sullivan Dodge. The salesman was a great help and the staff equally as helpful. They worked diligently to get us the best deal. We kept the salesman involved in the deal the whole time and it was a big help when negotiating the deal. My daughter loves her car!
Thank you All++!!!

Wow, I see a lot of bad reviews and several excellent. I read all of the reviews and came to a conclusion: 1) Responsible people take care of their investments, not wait for the last minute to get something fixed. 2) The turnover on any dealerships is sales representatives, it is one of the highest in the nation. Meeting a sales representative one day, can be gone the next. 3) Failure to do research on the your vehicle can result in expensive repairs. 4) Maintaining your vehicle is YOUR personal responsibility, Not a warranty. 5) Extremely professional place of business, from my experience.
On to the reason why I came here to Unilocal… I bought a Jeep Patriot from another dealer last year. I had done my research on the the 2014 Patriot 2.4L 4×4, it was great on gas mileage (what I was looking for at the time). I am a larger framed guy; wider than most my stature. So I dealt with the slight uncomfortably of owning the Patriot for a year until I could trade up to a Wrangler eventually. Well the first of 2015 came. My wife and I were talking about getting another vehicle soon as possible. So my wife had got into contact with a Internet Sales Rep. Jamie Sprague. As everyone knows any type of sales people generally love to talk and talk. He was aware that I was looking for a specific vehicle within a certain criteria and understood what I was wanting and *listened*. It was one of the better experiences I have had with dealerships, less painless because I did my research. I walked away with my vehicle appraised at a decent value for a trade and a Beautiful Jeep Wrangler. The old saying goes: «Don’t judge a book by it’s cover, you have to open it to see what is inside.» In other words, Just because someone has had a bad experience, does not mean you will too. Thanks again Jamie!