Comcast Service Center

Service great when it work. When it doesn’t their service crew could not put together my 2 years puzzle. Spent over a month making appointments. Finally I fixed it. Less then 6 months later more problems. I spent over 3 hours on the phone to get my next appointment.. If they don’t fix it I am going to dish!

This is a review specifically for Randy Scura. He is a Retail Sales Consultant for the Comcast Service Center in Yuba City. Randy understood that my husband and I had no knowledge of hooking up the cable and internet box to our RV camper. Therefore, he attached diagrams to each connection in order to guide us as best as he could. A few hours later, I came back into the store and he sensed my frustration. When he got off work at 5:30, he drove to where our RV is parked and spent 1 ½ hours of his own time programming the equipment and connecting it properly. I have never seen such exceptional customer service as Randy offered. He was so professional and understanding that not everyone has electronic capabilities. Thank you so very much Randy and we truly appreciated all of your help!

Is there any way to dissolve this company. They are leeches and should not be allowed to operate.
Please, please, please contact your Assemblyman, Congressman & Senator asking them how much money they accepted from this company in the past year.
We the public must take a stand

I started my errants on my day off by stopping by at Comcast first, coz think it would take long time to get it done, but Randy did a wonderful service. He is really professional, nice and super fast. He is the one that Comcast should keep there forever!

Pro: there is an office to talk face to face to someone.
Cons: PLENTY! Bad parking. 2 customer service reps and endless lines for the most part. Rude people. If you can avoid this place by all means do so.