Verizon Wireless

Jamie and Drew were absolutely amazing! We had a difficult time getting our service switched and they helped out the entire time. They kept apologizing to us for the wait (hours), but it really wasn’t their fault. Great customer service and when starting a new service or purchasing anything like this, there is going to be a wait. We all need to just be patient. Good Job Yuba City!

I purchased a phone pouch that didn’t work out for me. When I went to return it a week later, I ended up exchanging it for a different pouch. I clearly asked and was told that I would have two weeks from that point to return the new pouch if I chose. Almost two weeks later, three weeks after my original purchase date, I found the same product, new, for roughly $ 20 less online. When I looked to return the product I was denied by the manager stating I had two weeks from the original purchase, not from my later exchange as I was told. It’s too bad I won’t experience their friendly service again since I can’t believe what they tell me.

Been waiting for 40 min and it’s same every time I come here, horrible experience and they always act busy, if I can find better coverage anywhere I will not ever want to see verizon store, sorry to say this

I had such a great experience with Cathy Manion today… She provided excellent customer service and was very friendly and knowledgeable! I will defiantly be back in the store instead of doing everything over the phone.

My wife and I went to the Verizon store to purchase her an iPhone 6+. We were told of this great promotion to receive $ 200 back and the iPhone 6 was $ 199. Great deal, we thought! I bought an iPhone 6 and my wife an iPhone 6+. We were told that we would get the rebate when Verizon received our phones. I got my phone and went online to print the return label. My wife iPhone 6+ hasn’t shipped yet. I found out that the promotion ended yesterday and that I should have printed the label before that time. We lost out on the rebate. What a scam! I went to the store and was told that it’s the customer’s responsibility to follow up and that all of their sales reps were trained to ensure the process was understood. We left the store believing that we would have 14 days to return our phones. This would never have happened if we received written instructions. It was the stores responsibility to ENSURE that the customer received the correct procedure information. Obviously a scam on Verizon’s part! Is this the stores issue or Verizon’s? How can we get our rebate?

Very frustrated with Verizon Wireless. Ordered a new IPhone 5s and it was getting very hot and battery only last 1 ½ hrs. Between the local store and the online service we were on hold for hours several days. Long lines at the local offices, not enough employees, and many of the ones they have are not trained. Had to work on getting a replacement for the phone for 7 days. Not at all happy with Verizon.

Hmmm where do i start… i didit understand why they greet U when U only hav one or two feet N the door … but i spent some time in the store matter-​of-​fact over an hour & i seen the customerz come N & like me hav their questions … they take there time with U until U understand ur promble or ur question answer … i respect that … yes the store get crowded but itz N the Mall … «go figure» … they have excellent customer … enough staff & if U need 2 pay ur bill they hav a kiosk … even tho people R come & goin the time im N there, it stay pretty clean … No finger printz on the phoz or on the tab … itz not a bad store. just one ting, i got my teen a tab the sale personz who was helpin me said they ran out of them N the store … «bummer dude» but it can b deliver 2 my home N a week «Sweet» unfortunately it took tree weekz i had to call the customer service 2 find out what was the holdup … itz a good ting i didit tell my daughter she was gettin a tab but i don’t blame the sale person … they just sold out of the item. FedEx delivered it. daugther happy Thankz Verizon

They fixed my phone when I had some trouble shooting a. And this chick was trying to flirt with me, Saying i was cute and my accent. Lol.

Any company that works on commission will have pushy and dishonest sales people, but I have never, as a customer, been accused of lying so a store manager can protect a dishonest employee.
The employee who initially helped us, Alex, blatantly lied in order to make a sale. We purchased a tablet and were told that we could cancel the $ 10/​month 2-​year contract at any time. There were three people in my party at the store and two of us asked Alex if we could cancel the service at any time since we weren’t 100% sure we would use the tablet enough to make it worth our while. Alex assured us, both times, that we could cancel at any time. When we tried to return the tablet two days after purchasing it, we were told we needed to pay a restocking fee of $ 70. This was never explained to us when we asked Alex (twice) whether or not we could cancel the service. We also upgraded a phone and were asked if we wanted Verizon to buy the old phone for $ 100; whereby, we were told the $ 100 could only be used toward accessories. We asked if the credit could be used for the purchase of the new phone and we were told it could ONLY be used for accessories. After purchasing a case were were told we had «$ 40 left in order to use that credit». When we looked on the Verizon website it very clearly states that when selling a phone to Verizon that money can be used to purchase a new device, pay your Verizon Wireless bill or purchase accessories. Here is the link Verizon’s phone trade-​in FAQ:
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We also spoke to the Assistant Store Manager, Ivan, regarding returning the tablet. He kept interrupting us and was not listening to anything we had to say. He refused to waive the $ 70 restocking fee and basically told us he talked to Alex and he didn’t believe he said any of the things we were accusing him of saying. I know there are a lot of dishonest people in the world who are just trying to work the system, but I am not one of those people. We were told by Ivan that Alex would have NEVER positioned the credit in that way and that he NEVER said we could cancel the tablet contract at any time. I understand the need to stand behind your employee, especially when we were told that employee was his number one sales person (gee, would it be because he lies to people in order to make a sale?), but accusing a longtime Verizon Wireless customer of lying is not okay. We are only asking to waive the $ 70 after being lied to and spending more money than we needed to on accessories. A good store manager would want to please customers, not just protect dishonest sales people who make them money because the store manager gets part of all employees commission.

I broke my phone a few weeks ago, I called the Verizon 1 – 800 number, they told me to go to the Verizon at the Yuba city mall and they would help me. I went to the store, the employee helping me Hugo told me I did not have insurance to cover my phone, I told him I just talked customer service and they told me I did. He told me I was told wrong. I didn’t know what to do. I called the 1 – 800 again, again they told me I did. I went back to the store again and talked to Alex. He showed me the I pad showing I did not have insurance. I felt very frustrated. I looked on craig’s list and found a used I phone 4 payed $ 150.00 for it. A few weeks later I received my bill with a $ 30.00 credit for insurance. The company gave me a credit for $ 30.00. I payed $ 9.99 for 13 months and they gave me a courtesy credit of thirty-​bucks. They had no problem taking my insurance monthly. Apparently the iPad does not tell the employee if there is insurance coverage. Don’t you think that should be covered in training. When I received my bill I called back the 1 – 800 number explaining what happened to me and they said sorry! there is nothing we can do. They connected me to the store suggesting they could help me. I talked to one of the managers Mark. Mark told me sorry, there is nothing I can do! What kind of training do the employees get at this store? When a company makes a mistake this big, don’t you think they should take care of the customer. Not this company. I told them they can cancel my phone service with them. They told me it was going to cost me $ 220.00. This took over two hours of my time! What happen to customer service!

Until today I would have given this store a high rating. And, had I been able to contact a manager of this store over the phone (which I could not) and resolved my issue, I wouldn’t be rating this store so low. I received very poor service from the young man who ‘greets’ people and asks what they are for. He wasn’t exactly rude but was condescendingly polite without empathy or understanding. Rather than expressing concern or asking questions to clarify the problem, he gave a mini lecture. Having possibly just lost all my pictures (which mean a great deal to me) I would have preferred some expression of understanding and problem solving. I came into the store b/​c a Verizon Support Chat person advised me to do so this morning, that the store could transfer the pictures from one phone to another. The young man I encountered at the store acted as if that was ridiculous and gave his mini lecture on the icloud. Never asking me how or if I had saved my pictures. No problem solving, no customer service skills. I am very unhappy with this situation. There needs to be a way to solve local/​in store issues without driving back to the store and asking for a manager. Why does the listed phone number not take me to person in the store?

Okay, so they don’t have the iphone. But they do have something att has never had. Great customer service. Had att before. Customer service doesn’t exist there. I’ve had problems with my blackberry (for Verizon) and they were quick to replace it for no extra charge. No matter what the issue has been, I have always received the best customer service possible. The staff is quick and knowledgeable about all products and services. Not only is the Verizon in the mall good, but just about everyone I’ve been to has been great! Can you hear me now?!