Sprint Store

Love this store good customer service especially Ariel or Jillian. They do anything to help. Good prices good service. #TeamUnlimited

I signed up for the ‘iPhone for life’ plan and leased an iPhone 6. When the 6S came out I ordered it from the Sprint web site. When I received it I copied the data from the old phone to the new phone and deactivated the old phone. I then took the old phone to this Yonkers Sprint store, a corporate owned store, to return it and get the $ 600+ ‘lease cancellation charge’ removed from my account. I even called them in advance asking if I could do this and they said yes. But when I got there, they REFUSED to take the phone back, saying that because I ordered the new phone online, I had to send the old phone back via UPS.
This is absurd! I leased the phone from Sprint, it’s their phone, and their own corporate owned store won’t take their phone back? The store manager claimed it’s because if you order a new phone online the old phone has to go to a different warehouse and the store can’t send it there, it has to be sent in via UPS by the customer. Yeah, sure.
This is a textbook example of how NOT to run a company, or manage a store!

Walking in, you get no clear idea of where to go or who to talk to. Now, you might think the customer service representatives would approach you to see if you need help — rookie mistake — and proof that you haven’t savored the existential angst of Sprint’s innermost circle of hell. I’ve seen up to 8 service personnel shuffling around in a haze and bumping into walls like malfunctioning droids while confused customers crammed into the shoebox store try in desperation to preserve their personal space.
Expect to wait up to an hour before being told about the hour wait. I’ve never been lucky enough to experience the length of the actual customer service but I’ve heard stories from old, wild-​eyed men in the strip mall parking lot.
A surreal experience that I recommend to fans of phone plans and Soviet dystopias.

Sprint is the worst changed 6 months ago to Verizon no more dropped calls. Sprint service is so bad.

The most disorganized place. Been standing here for 20 minutes and no help. Not even s glance. The list of names ahead of us was ridiculous. Makes us want to switch services.

Horrible customer service. We have been waiting over an hour to buy a phone and no one even said hello. The girl in the front said «you here for tech support?» I said «no. Im here to buy a phone». she said «sign in» and walked away. No one said any thing after that. There are 4 chairs for abt 15 people.

are you people fucked in the head? You’re reviewing the store, and the people who work in it, not the service provided by towers in the area.

Horrible service in Westchester. Verizon has been much better.

I love Sprint because of how affordable their data plans are. Plus, you can’t beat the unlimited package. Customer service has always been good.
The service worked great in the city, but up in White Plains the coverage is rather patchy. In our new place I get 1 of 5 bars… if I’m lucky… and no 4G service (which sucks because all 4G phone users are mandated to pay $ 10 per month, whether or not they can get the service).
I will try to deal with it for the time being, but so far we’re getting a ton of crappy quality and dropped calls, so it doesn’t seem to be tenable going forward.