Petco

Leslie is the best! She and another girl took amazing care of my 14 year old dog when I brought him in for his last bath (he was diagnosed with cancer 2 weeks earlier). Brody LOVED to get groomed and she did an amazing job. I’ll be forever grateful to her for making him so happy. The girls even refused to charge me or take a tip!!! We were all crying as I left. :’(

Just brought my Pomeranian for a bath and shave «boo» type cut. The ladies working were super sweet with my little guy and he looks great! Even put a little Halloween bandana on him. The only downside was that it took 2.5 hours. Not a big deal as I went and ran errands but it was a long time for a 7 pound dog.

On Saturday October 10, 2015. I dropped my dog off at 11:45 for a 12:00 grooming appointment at the Yonkers location. I was given a 1 — 2 hour window to pick her up.
At the 2 hour mark I called to see if she was ready for pick up and was told by a Leslie that my dog was not ready, and was not yet given a bath. I immediately went there and saw that my dog was still sitting in the same place I left her, tied up to a wall, frantic and in distress with countless amount of loud noises around scaring her.
All the groomers there with the except of Suzette were all looking at me unapologetic, with no explanation as to why no one called to inform me that my dog was unable to be seen in a timely manner. The groomers at Petco with the exception of Suzette are inhumane to animals, unprofessional, lacking of compassion and down right should not be able to care for animals.
The Manager Laura, went to her with my complaint all she could offer was a complimentary grooming appointment… like that would solve the way her employees treated my dog.
I’ve been a faithful customer of Petco and there services for 7years now and I was very appalled and livid as to how they treated my dog. This was an eye opener as to how Petco treats animals and I will not be returning to this store or any other Petco for that matter. I will be getting in contact with the corporate offices to voice my disgust, total let down and the inhumane way my dog was treated.

horrible horrible customer service at this store. go to the Hartsdale store. mind u I always shop at this store and the cashier told me my 10 percent off coupon is expired. ok I know for a fact from working as a cashier at a pet store that u can get a manager to override coupons. especially since it was only 2 days expired. mind you she just looks at me and says no I cant even when I specifically ask her if she can get the manager. also, they are supposed to give out treats. I have a 5 month old puppy but she shows no recognition whatsoever to him, and when I ask for a treat she says she doesn’t have any. wtf? that is in your job description as a cashier to keep the treat tin filled. seriously. horrible.

I have bought supplies here and also scheduled my dog for a grooming session. My dog was clean and his nails were clipped. They let him air dry as the dryer was stressing him out. I appreciated how they informed me and kept me up to speed when I kept calling to see when he could come out. The only issue I had was that they sprayed him with a manly smelling cologne spray without asking me what my preferred scent was.

This place sucks. The staff is so rude and clueless.
I had a grooming appointment at 9AM. No one was there. We waited a whole hour in hopes that someone would show up. Still no one. I asked the employee if they knew what was going on, if they could call, if they could just help me out in general. These people were no help at all.
Man, this store sucks. Never coming back here again.

Do nottttttt buy from this store!!!’ They do not take care of their animals! I bought a hamster and they sold me a sick haamster that has wet tail !! The guy open the cage and alllllll the hamsters in their stinkkked like Heyyy all were sick !! And I’m just realizing this because I google and did some research. This store is disgusting !!! They alllllll need to be fired !!! You could tell they are only there for the money !!! Smh such a a shame !!!

If I could give it 0 stars I would, worse experience I’ve ever had with any staff at a store, extremely rude and unhelpful, especially the guy with the big ear gauges by the fish, I asked for help and he told me to find someone else even though he was just standing there, and I waited because no one else was around and finally it looked to be his manager that walked by I asked him but he seemed busy and said go back the first guy, the first guy with the big earrings just shook his head and kept mumbling to himself, I waited some more and he finally gave up and just said what do you need, I asked simple questions about a few fish and he was the most rudest person I’ve met, so disinterested and had very little to no knowledge about what he was talking about, it sounded like a lot of the stuff he was saying he was just making up so he wouldn’t need to help be further, I told him I had 16 fish in my 50 gallon tank and they’ve been fine do years so I should be able to add more and he says no your fish are going to die, that’s way too many fish for that tank, you should have one gallons for every two inches of fish and just walked away (you do the math) …literally just walked away while I was standing there looking to buy anther fish, he simply didn’t feel like taking the fish out and just made up that I has too many fish, I was so annoyed I just drove to petsmart down the block and got the help I needed, never again,
I did see what seemed I be the manager helping other people, and he seemed knowledgable, but avoid the guy with the ear gauges at any cost!!! They should fire him

I never have a problem finding something here. We did use their grooming services before and would advise against anyone using them. They only threw some powder on our dog. Never properly washed her, didn’t clean her paws and didn’t clip her nails.
It was such bull and I wish I had noticed enough to call them out when we were still in the store.

If only one person gave this place a one star review… why not try this Petco. Four people giving it a one star review? no coincidence. The staff here is rude aside from a select few, very unprofessional. Maybe if they actually employ animals they would be better off. It is dirty and the grooming section smells (BAD) a little bit too much. I will never spend a dollar at Petco ever again.

One of the worst Petco’s around. Lazy and rude staff as well as a dirty store. Ugh. Take you money to the PetGoods across the street or the much nicer Petco a few miles north on Central Ave.

I’ve been taking my dog there for the past 8 years. Great job. I wouldn’t trust anybody else with my baby.