Vip Nails and Spa

Tony is the best ! I work next-​door with a lot of alcohol and at other salons my gels usually end up liftng so I’ve started doing gel on top of acrylic. He shapes very well and you can tell he’s a confident nail technician. The prices are pretty reasonable too.

Friendly staff. Very attentive to your needs. I get pedicures and waxed here. Never had a bad experience. Bring cash though because they charge to use your card, which is kind of dumb.

I’m not an easily satisfied customer when it comes to my nails but I absolutely LOVE my birthday nails! Thank you Jenny #2 you were great!

This is by far the worst manicure I have ever had.
I am sorry I did not get my manicurists name.
She started off doing my nails fine. I like the way she shaped them. Then I noticed she was scraping half of my nail off. But I let her continue. During this time I was talking with my friend and was not really paying attention. I see her finishing up putting the nail polish on, when I noticed she missed half of my nail! When I pointed it out she said, «it’s ok». Which I replied, «no. It’s not ok!» She «re-​polished» my nails. And AGAIN did the same thing. She didn’t paint my whole nail!
As you can imagine, I was fuming. Finally I asked for some one else to polish my nails. But unfortunately nobody heard me because it was almost closing time and all the ladies who worked there started to have a dance party while cleaning the floors. They were screaming and laughing so loud not one heard me! FINALLY one lady saw how pissed I was and came over. Next thing I know I have 2 ladies working on me redoing EVERYTHING. While the other one watched speaking in her native language. (Clearly it was about me)
The 2 ladies finally finished my nails which looked descent. I wanted to sit for a minute to let them dry but why would that happen?!
I know it was the end of the day and they wanted to go home but what happens next really got to me! (As if the whole experience wasn’t enough) one lady picked my purse and said, «you go now» which resulted me into smashing a nail. I asked her to fix it and she said, «NO! I can’t do it now, come back tomorrow!» 5 other ladies were standing there!
Seriously! I have had some bad manicures before but this tops it all!
Think twice before stepping foot into this place. Over priced and plain rude customer service! It was a first and last time for me!

This is the worst place ever!!! Do not go here!!! The rudest people!!! The worst service!!! The manager should be fired!!! Take your money somewhere else!!!

So many self-​entitled creatures leaving bad reviews, but they are SO proud to be Unilocal elites, wow. If that’s what makes you feel accomplished, so be it. And if the place sucks balls, why the hell do you keep going back??? Sounds a bit bipolar if you ask me LOL Sure, not every business will provide impeccable service 100% of the time, in defense of VIP’s staff, based on most of the bad reviews, it’s obvious from the ranting how ignorant, uneducated, racist pricks some people are! This kind of mentality repulses me… I needed to rant too. Anyway, let’s begin with my review…
Review is for my first time here so far – so I made an appt same day (on a weekend, mind you), got there 10 mins early, I was seated at a chair immediately, they started on my toes about 30 seconds later. I chose colors while my toes got worked on then they started on my mani. Zero wait time, ZERO – they seated me BEFORE MY APPT! The staff I interacted with during my visit (approximately 3 – 4 people) greeted me with delight and kindness (just as they did over the phone when making my appt), the two ladies who provided my services were pleasant and respectful, very far from rude, so I’m not sure what the self-​entitled crazy bees here are talking about – get off your high horse, jeeez! Maybe try initiating a conversation with your manicurist, rather than being paranoid about people talking shit about you, just a thought? Sure they spoke in their language to each other here and there, so what? I’m not insecure like that, so it doesn’t bother me. And what else do you expect when you visit an establishment full of people from another country?! After all, that’s what America is founded on, you psychos! Believe it or not, there are salons owned by «whites», which some of the racist reviewers here should consider going to and paying $ 200 for a manicure – yeah, didn’t think so. Racist people piss me off to no end. Anyway, the staff spoke to me in English and I had a nice chat with both ladies about life, weather, news, family, the importance of education, and so on. They told me all about their kids and asked a lot about me too. That’s why I’m extremely confused with the negative comments here. They didn’t cut me, they did a clean and professional job, and my nails look fabulous, so overall, I’d say I had a very pleasant experience here, and wouldn’t hesitate making recommendations to my friends, which is how I was referred to this place. Nice job VIP. THANK YOU! Haters gona hate :)

I love this place. I have been going since I was 16 and I am now 22. The customer service is great. Everyone is very kind. They really take there time and make sure you enjoy your pedicure. I always deal with places that rush and there’s no enjoyment in that. The acrylic and gel last a long time and they are very good about fixing anything for you after you get it done.

I dont understand why they chose VIP as their business name. They’re rude, in a rush, and dont even care about what it is their customers want. Oh and I have to add they overcharge for sub-​par services. I showed them a picture of the simple nail design I wanted & they charged $ 5.00 a nail and didnt even do it correctly. Since they were in a rush, they did it how they wanted. I left VIP upset with my mani-​pedi and feeling ripped off. Never returning to this place again.

I was in lancaster for the weekend since it was my moms birthday. I wanted to treat her to a mani pedi but I’m not very familiar with the area so I refered to Unilocal to find a location that was open at 9 am. I found VIP nails and spa and I decided to take her there. I wish I didn’t! The lady’s are very rude and their work is very sloppy, I basically paid $ 60 for them to leave my moms toes all bloody, she still had some of her previous nail polish on her toes and they stained her pants with some type of oily liquid spray. Do not ever go there if you want high quality nail service.

I have gone to this salon several times. Not once has my scheduled appointment been on time. Not once. Each time I call for an appointment, it is not last minute. I usually called at least a day in advance to schedule. The last time I went, I had to wait 40 minutes before Kathy finally got to me. I was furious. They make absolutely no attempt to even apologize for this, let alone make up for it. If it were my shop, and I kept someone waiting like this, I would offer a free service to make up for it. Maybe offer to give you a gel (woohoo $ 5), a free nail design, a 5 minute massage… SOMETHING to show they are sorry. But they aren’t sorry. They don’t care. If you have a 1 pm appt, and a walk in comes in at 12:55, they will take the walk in and have no problem making you wait. Absolutely no regard for their customers time. Extremely unprofessional.
They rudely talk in Korean to each other, never making an attempt to communicate in English, and you can tell they are saying bad things about their customers. Lot’s of eye rolls, and no apparent care for what their customers want.
For these reasons, I will not go back to this salon again. I will bring my business to a place appreciates their customers.
If you do want to try this place, I suggest being a walk-​in, since it appears that walk-in’s have priority over actual appointments.

Always have a great experience here. I am fortunate cause I can go during the week when not so crowded. Pedicures always last, and I’m barefoot most of the time. They are always good to my 8 yr old girl. Always take special care of her.
Also, they do good eyebrow.

My Unilocal motto is that I try not to bash businesses in which I have bad experiences, rather I try to write only positive reviews for businesses that have been exemplary. My experience here was really awful, to the point where I had to write this review. Even after leaving there on Saturday (today is Wednesday) I was still not planning on writing a negative review, but you’ll understand why soon to follow!
My pedicure was done by Tracy and was admittedly okay. I really had no complaints about her or my pedicure.
My manicurist, however, was the WORST manicure I have ever gotten! I wish I had gotten the name of the woman who did my manicure, but I can say she was an older woman. She came over without saying a word and started filing my nails. I stopped her and told her I wanted to cut my nails short, not just file down. She rolled her eyes and said something to the lady in the next chair in Vietnamese. Ok fine, you don’t want to consult with the client and just do your own thing on the easy route out, I’ll just make sure I communicate what I want.
Before I knew what was happening, she slathered lotion all over my right arm and rubbed it all over my diamond ring… ok again, usually a manicurist suggests you remove your jewelry or works the lotion around your jewelry. I was livid.
Next, she pulls out hot towels from the microwave. They are piping hot. The lady who did my pedicure used the same hot towels but aired them out for a few seconds to cool them down to a normal and bearable temperature. Not my manicurist! She pulled it out folded up, opened and jammed my hand in the towel. Ouch!!!
She went to grab the other towel for my other hand, and I took the towel from her and cooled it down myself for a good 30 seconds to avoid burning my other hand. She kind of scolded me and said that I needed to use the hot towel to let the lotion soak in. I told her its still plenty hot after airing it out, but the temperature right out of the microwave burned me!
She used some tool to excessively scrape my nails. I had layers of my nail peeled off, and some pieces of my scraped nail just sticking up but still attached to my nail. As she was about to apply nailpolish, I stopped her again and told her she needs to buff my nail out, otherwise I’m going to have these pieces of my nail sticking up! Lol yes this sounds odd I know. This had never happened to me before. She didnt do a thorough buff job, so there were still some smaller pieces of my nail sticking up… whatever, I couldn’t help her do her job anymore.
So we get to my nail polish… sloppy sloppy sloppy, just like everything else she did. She literally had nailpolish all over my skin, even nailpolish on the crease where your thumb bends! She got up and packed up her stuff. I said to her, excuse me are you finished? She said, yes I’m finished. So I asked her to come clean the nailpolish that was all over my skin. She rolled her eyes again and took the worst parts off but didn’t do the cleanest job there either.
Her polish application was globby and sloppy. As the nailpolish started to dry, all of these bubbles, plus the pieces of nail that were sticking up from her scraping, were forming and creating a lumpy finish on my nails. Awful.
So as if all of that wasnt bad enough, this terrible manicure started chipping the next day. By Monday, 2 days after the manicure, my entire right thumb had chipped off, plus half my pinky. My manicures always last 7 – 10 days! Today is day 4 from the manicure, and every nail is more than halfway chipped.
Awful awful awful! I will never again come here.

It pains me to write this. I’ve been going to this salon for the past 4 years. I’m a «regular!» Yet, my last visit there, I felt like the scum of the earth. This girl, who I like and who I thought liked me, was, I’m guessing, told to do my pedicure. The older woman set up her stuff next to me and was preparing to do my mani. The younger girl (same one first mentioned) stood in front of my station. She paced a little, got ready to put her stuff down, changed her mind, paced a little more, and then started YELLING (YES! I know!!) in Vietnamese about who-​knows-​what. So, now the old lady is yelling in Vietnamese, the other older lady I like is yelling back, and this girl is still slightly pacing and continuing to yell and argue. Honestly, I felt like she was complaining that she had to work on me, but I don’t understand Vietnamese, so for all I know, she could have been arguing that Coke is better than Pepsi. But, to confirm my feelings, a woman who was ALREADY WORKING on the lady’s mani next to me (I wish I could bold that!!) came over and prepped to do my pedi and the girl, who I thought I had a good rapport with, took her place.
I thought I felt funny when she had to do my polish change 2 weeks ago… she refused to make eye contact, didn’t smile at me once, and acted as if I were wasting her time.
I’ve spent quite a bit of money at this place. My husband even bought me a gift of 5 mani/​pedis for my birthday last year ($ 150!!!) — paid all at once. They even had the nerve to charge me that $ 1 credit card fee for using the last of my gift card. But, I didn’t say anything. They have the spa chairs that I like and everyone is nice and friendly when I go. But this visit… I felt so insulted, so «lesser than,» so invisible that I don’t want to go back. And, it’s unfortunate for me since it took me SO LONG to find a place like this.
I’m just so disappointed. And embarrassed.
Anyway…they’re getting too busy now. It’s hard to go in unless you have an appointment already (unless you get there 10 minutes before they open!).
Edited to cross-​post: this place has two Unilocal pages!

Had my first every pedicure there. In a busy strip mall at the corner of Topanga Canyon and Ventura. More customers there than I expected for the middle of a week day. The service I received was good. $ 20 for a pedi, an extra $ 10 for callous removal, which I highly recommend. I have baby feet now. Yes, they charge an extra $ 1 to use a credit card, probably to offset the exorbitant fees CC companies charge. This probably violates their merchant service agreement, but I not the MasterCard police. They seem to have a loyal following. A couple of nick picking complaints. Some of the towels had holes and stains. I understand using them for cleaning, but probably shouldn’t use them on clients. All the staff seemed to be Vietnamese. Nothing wrong with that, but they chattered to each other in Vietnamese the whole time I was there. Maybe it just me, but I thought most Americans consider this rude. When I walked in the door and asked them what I wanted, all the lady said was, «what color?» Between her accent and her mask, I couldn’t understand her. And something they used had a really strong smell, kind of chemically, which lingered long after I got home. I wished I had time to take a shower afterwards. I don’t know if I’ll go back or try somewhere else. I got good service for a good price, I guess that’s what matters.

Tony is a great manicurist and it’s only because of him that I go there. This place demands cash. They have signs that say they charge you an extra dollar for credit cards so I wanted to pay by a check and they said that it needs to be a cash check otherwise they will charge an extra dollar here too! Basically they don’t want to pay tax. The manager puts on a fake smile and talks behind everyone’s back. I wish Tony would go and work somewhere else!