Holiday Inn Express & Suites Woodbridge

I put a note in my reservation that I would be arriving late and used a credit card to hold it, but still the night manager canceled my reservation as a no-​show before I arrived. Not the kind of news a person wants to hear at 3am after a long day of travel. Still they were able to accommodate me, but only because they had not sold out for the night. (They were sold out the following few nights.)
The rest of my stay was uneventful. Rooms are comfortable and clean, with modern décor. Location is very convenient. Wifi is weak. My connection dropped several times a day– not useful when trying to work from the room. I’m willing to overlook the cancellation snafu as a one-​time (or one-​person) problem but the terrible wifi makes me disinclined to return.

Staff was very friendly and helpful… Rooms were clean an met every expectation. Breakfast food was fresh and hot… I requested a crib a week out and it was waiting when we arrived…

This hotel is located DIRECTLY NEXT TO A DOG KENNEL!!! Do not stay here if a quality nights sleep is what you are looking for. A bunch of family in town sharing three rooms, and we’ve been up since 5am listening to a chorus of dog barking before we all have to attend an early morning funeral. Terrible.

I called around a few places and this was the cheapest place for this area. I got a great deal for 5 nights (Wed-​Mon). The front desk was very nice and friendly.
There is a soccer tournament in town this weekend and they warned me that the players (children) may get noisy. I told them it wouldn’t be a problem; they’re kids! Lol. But, they were very helpful and informative.
I was always greeted while entering and exiting the building. Makes you feel good.
I took one star away because some rooms are smoking. You can smell the smoke lingering in the hallways and partially in my room. YUK!

Stayed here for a week while moving. Not a terrible hotel but is heading on that direction. The Internet is really slow and the rooms cleanliness is suspect… You never know how many towels are going to be in your room.
Also the smoking is so gross. Floor 2 and 4 are smoking and lots of smokers at the front entrance. I really like HI Express. But this one is not that great.

I had to stay in Woodbridge for 17 days for job training and I have to say my first impression of this place wasn’t the best, but the front desk was always MORE than accommodating, extremely pleasant and absolutely willing to meet my every need.
The first time I checked in I was assigned to a room on the second floor, which I’m assuming is supposed to be their «smoking» floor even though all the rooms appear to have non-​smoking signs? I get in the room (Room 222) flip the entrance light switch and it didn’t work, and the AC/​Heater sounded like a wailing banshee. Also on top of all that half the hallway reeked of weed so I immediately called the front desk and asked if I could switch to a different floor. Within 3 minutes the very kind young man who works the front desk at night came up to my room with a new room key to the 4^th floor and that room (Room 404) was perfect.
I ended up checking out to go home for one night and had to check back in the next day. The same guy who checked me in the first night and switched my rooms helped me and remembered my concerns so made sure I wasn’t on the second floor. So very pleased with this guy’s accommodation (he gets 5 stars). This time I ended up in room 402! I loved this room. being on the end it was extremely spacious and had two windows. However, this room’s ac/​heater was another wailing banshee. No idea what causes that, but I can’t sleep with that thing on. Luckily the few nights I stayed there it was cool enough outside to crack the windows for air instead.
So my BIGGEST gripe and reason for the low rating is Housekeeping. First off, they are extremely inconsistent. Sometimes they would replenish the toilet paper, toiletries, etc. but sometimes they wouldn’t. Despite the sign that says to help conserve water, hang up your towels, they always took the towels I had hung up. The floor mat towel they took and sometimes forgot to replace. Sometimes they’d empty the ice bucket and sometimes they wouldn’t. I’m not even sure they ever really ran a vacuum since when I was staying in Room 402 I found sunflower/​pumpkin seeds on the carpet by the window and they remained there the entire time I stayed there despite having my room cleaned a few times. I bet if you check Room 402 right now you’d still find them there.
Worst of all. my last day staying there I forgot to put my necklace on. I had it sitting on the shelf in the bathroom in plain sight. It didn’t have a lot of monetary value. but it was a going away gift from one of my good friends so it had sentimental value. The next morning when I went to put it on as I was packing up to check out. I realized it was gone. Reported it to the very sweet (and also accommodating) lady at the front desk and she asked the lady who cleaned my room about it. She said she «never saw it.» Which is a complete LIE. Of COURSE she’s not going to own up to it, but I know the truth because I know for a fact I left it there and there’s no other explanation for it’s disappearance.
All in all… at least the housekeeping thief didn’t steal my laptop which definitely had more monetary value and at least the hotel didn’t have bed bugs. But housekeeping is poor and untrustworthy so stay here at your own risk (or take all your belongings with you when you go).

This was amazing. We had a 10 day stay and the were accommodating at every turn! We had to change rooms twice due to our late booking (when we arrived) and we were able to maintain a suite the entire time!
Breakfast was great, coffee and tea were always available and fresh. Located (almost) next to IKEA, Macaroni Grill, Hooters, Bonefish Grill, and a Mexican restaurant.
CON: Only down side… Pool was FREEZING! Now maybe it is because it was December and it was incredibly cold outside, but the pool was frigid.
I would stay again.

Valued priced, but very clean, and modern. Decent breakfast, including eggs, meat, and fruit (coffee was decent too). Walking distance to many chain restaurants and big-​box retail shopping. Helpful staff recommended two local dining options, which we thoroughly enjoyed.

Very nice hotel. Clean, comfortable room with 2 queen beds. Non smoking. The beds were very comfortable. The check-​in service was great. We enjoyed drinks at the bar and a lite dinner.
They even called to notify us we had left behind a book and that they would return it to us by mail if we so needed it.

Horrible service. Manager actually called me a liar. We lost power and had to go to a hotel. The quality of the hotel itself was fine but two hours after checking in our power came back on. I asked the front desk what could be done about the bill and was told I had to talk to the manager the next day so we checked out and hoped for the best (I just wanted a reduction in the cost, not a full refund or anything). I couldn’t even explain the situation to her before she started saying no. By the end of the conversation she agreed to take $ 20 off (better than nothing I figured). I saw the full amount go through on my card. I called again and asked why and she said she changed her mind after we talked because she decided I was lying. I have never been so disrespected as a customer by any company ever. Corporate simply forwarded my complaint to the hotel! We are a young family with a lifetime of road trips and family vacations ahead of us and I now get a sour taste in my mouth any time I see the Holiday Inn logo. Thanks for nothing.

The Holiday Inn Express in Woodbridge, VA is a pleasant surprise.
Included with the room, is the best free breakfast I’ve had at a hotel/​motel. It included bacon, hot cakes, omeletes, fresh fruit, cereals and
sweet rolls. A free USA Today is also included with the reasonably priced rooms.
The front desk staff is efficient, pleasant and was extraordinarily helpful
giving me directions.
The location is Amazing; Everywhere you turn is another super mall with great stores. The massage guys at the Potomac Mills Mall are the best.
The swimming pool is a real treat for early morning exercise.

I’ve been to this hotel every time I have to go to Quanitco. The staff there is really nice and often take care of stuff for me before I even mention it. I guess they must recognize my ugly face.
The shower head things sounds funny/​crazy, but it never happened to me every time I’ve been there.

In the first 10 days of a 3 week stay, the housekeeper turned the shower head out into the bathroom four times. I reported it the first and fourth time. On the first instance the floor was flooded. On the fourth instance, the cold water hit me in the face.
I purchased cookies, ate three of them, and left them out in my room. When I returned to my room, I had planned to eat some cookies. I was shocked to see that someone had taken more cookies than I had.
One of the hotel managers left me a message after speaking with the housekeeper who cleaned my room on the day that the cookies disappeared. The manager let me know that the housekeeper wanted to meet with me to tell me in person that she did not take anything from my room. The manager offered to replace the box of cookies. The cookies are not my concern, it’s the security of my possessions while I am out of my room.
The next day one of the front desk staff called me to say that the hotel had my reimbursement ready. They gave me $ 5. Very nicely handled.