America’s Best Contacts & Eyeglasses

The only reason I give it a 4 star is because the wait can be long at times. But they are great at scheduling you asap. Amazing price for glasses and contacts. Staff is ok. No issues so far.

I have used America’s Best for 4 years now. Never had really great experiences before but it’s cheap and consistent so I stay with it. This was my first time at this location and WOW! The Dr. was very nice and helpful. And the customer service was amazing. Ron was so helpful in getting me the best possible deal! Will definitely be back again next year.

One star only because I could not choose zero! The worst optometrist ever! Was there for over an hour and a half — and that’s with an «appointment». The worst customer service and worst business I’ve ever been in. First and last time I’ll every step foot in an America’s Best — ridiculous!

After speaking with the manager and with his direct support I want to update my review. The company is making up for the mistakes that were made and have since been professional in the process of rectifying the situation.

I went to Americas Best because of the great value and the fact that I don’t currently have eye-​care under my insurance. There were some problems with my glasses when I picked them up, also there was a huge misunderstandings about my purchase. So I was not happy with glasses. Everyone makes mistakes. Including businesses. I think the key is in how they work to rectify the problem. I can honestly say they were very professional. They went up and beyond to fix the problem and to make me happy. I am very pleased with their business. And will be going there again. Thank you so much for your help.

Although it has been about 4 years since my last visit to this store, I must say that the team members here are friendly, personable, and delightful to deal with. Caprice was awesome when I made my appointment yesterday after confusion with the on-​line appointment system, I told her that I would like to shake her hand when I got there for my appointment and she didn’t forget! Julius is also awesome, after having difficulty with a female license optician, Julius took over, he was able to suggest frames that would best suit my needs and he knew exactly what he was doing and did the best to make this an awesome experience. Thank you all!

Great company and great service. Dr Sadia Karim provided the eye exam at the Fredericksburg store. She was fantastic: knowledgeable, courteous, and efficient. As a first time customer with the company, from the new client entry, to the technician screening, through the eye exam, and the final payment and receipt of prescription, the service was rendered promptly, professionally, and with care. I am very glad I discovered them!

My daughter lost her regular glasses so I went in & asked if they could take out the tinted lenses from her pres. sunglasses & put regular lenses in. NOPE. Wouldn’t do it cuz it had been over 2 yrs. since we bought them. You HAVE to have a new prescription every 2 yrs lady said. I said «is this a law or just your rule?» I mean, my daughters presc. is very weak, her eyes haven’t changed & we just need glasses that aren’t tinted for her. She said «I’m sorry but you’ll have to schedule an exam. The lenses would be $ 129. anyway.» Are you kidding me? For lenses so weak that I don’t even notice a difference when putting on her glasses. Wow!
That’s just nuts. I asked about the 2 pair for $ 69. & it wouldn’t apply for some reason. So we left without getting anything.
Needless to say, they’ve lost our business. I’ve been going there for yrs. too for my exams & contacts. But I will now be going somewhere else. Stupid business decision. I guess they have so much business it doesn’t matter to them.
UPDATE: I called & got a different story & that we could get the 2 for 69. so we went back & got those. It’s much cheaper than trying to replace lenses. I don’t understand the confusion with talking to different employees & getting different stories but am glad we got it taken care of. It seems it depends on who you happen to get…
Our next visit went much better & I have since been back to get an eye exam & contacts for myself.
Thank you to the mngt. for writing in response to this. I appreciate you wanting to help/​fix things.