Hilton Garden Inn Wisconsin Dells

We are having a great time here at the dell’s. The staff was very helpful when we found a problem with our bathroom faucet splashing all over. We left for the afternoon and came back and they had fixed it. The rooms are clean and comfortable. WiFi works and the pool was nice, not too cold and the hot tub was the right temp too. Our room had a nice little outdoor patio which is nice. Decent exercise room too. They have a small cocktail lounge also. Super close to the Olympus water park.

Nice indoor pool with two indoor hot tubs. One purpose hot tub that’s fun to sit it when it’s cold out. Nice lobby. Expensive breakfast if you aren’t a Hilton member. K-​cups in room but they only sporadically give you refills. Microwave and fridge in room too. Not bad location from things.

This is a great place. I had just stayed at another garden in the night before in PA. This place was great. I came in at 955 pm. The restaurant next door didn’t want to serve me. The mgr hooked me up with tuna and crackers and water. Very nice gesture. The room had a great bed, one thermostat and great clean property. Stay here. Some rooms have balconies if you are doing more than a pits top overnight.

Don’t book the AARP Room Rate with 2:00 P. M checkout (based on availability)…I am a Hilton Honors member… But most of my trips these past few years have been to Mayo Clinic in Rochester, MN & back. Staying here was on a recent return trip. My husband went inside to check in & the man at the front desk knew nothing about a «2:00 PM checkout»? CHECK OUT IS AT 11:00 AM… We both went back inside with our luggage. Now a woman is at the front desk. I explain the rate I booked at
… «oh are you checking in?» Was her reply… No… I am trying to get the rate I booked. I show her the rate details on my cell phone. She looks puzzled… CHECK OUT IS AT 11:00 AM… Was her reply… Like she had never seen that rate before? She punches some info into the computer and says.“OK I will HONOR that rate/​checkout time”… Somehow I just knew this was going to be a problem… Naturally…11:30 AM the next morning our phone rings… Guess who? The front desk… Wanting to know if anyone was still in the room? Y-​E-​S… We have a 2:00 PM checkout… NO… CHECKOUT IS AT 11:00 A. M… Was the man’s reply:-(. I go through the whole explanation AGAIN. The man says… «OK… I will honor that»… Didn’t we hear that yesterday? No more than 20 minutes later… Knock Knock Knock… Knock Knock Knock. Housekeeping. An Asian man wants to know what time we would be out of our room? I try to explain about the AARP late checkout… But he wasn’t understanding what I was talking about? «Oh No… CHECK OUT IS AT 11:00 A.M.»… Was the man’s reply., Is there an echo here? About checkout? Finally I said SOON… VERY SOON… «OK I will tell the front desk» was his reply. I log onto Hilton’s website. To see how bad the Hotel needed our room to be cleaned For that night? There were plenty of rooms/​packages available. We packed up and I laid the room keys on the front desk counter. The man said «Have a nice day». I really wanted to say something back but kept on walking…
My husband went to get our car… Now it’s around 12:30 P. M…The timing could not have been more perfect… I turned around and guess who Is coming around the corner? And checking out? And Thanking the man behind the front desk? 2 ladies… Complete with 2 Mountain BIKES & LUGGAGE… Regardless of their rate booked or circumstances… They were well past the ONLY check out time this hotel seems to have…11:00 AM… They were leaving the hotel. I almost asked them how they were able to leave the hotel SO late? Or if they were hassled to the point of being forced to check out? But, again I kept my mouth shut. Not 1 Time… Did any employee tell us that a 2:00 P.M. Checkout was not available «…All we heard was 11:00 A.M. Check out, 11:00 A. M Checkout.11:00 A. M Checkout. 11:00 A.M. Checkout.
4 STRIKES… YOU’RE OUT. Interestingly I wrote a Trip Advisor review that has yet to be published. I wrote on Hilton Honors Facebook Page as well as Private Messaged Hilton with my reservation number. A man named Eddie said he contacted this hotel on our behalf… We should allow 3 business days for this situation to be «reviewed and management to reach out to us»… Guess what? STILL WAITING. What is going to be reviewed? How this hotel would not budge on their 11:00 A.M. Check out time… And when they say they will HONOR a rate… That is listed on
… It doesn’t pertain to HONORS MEMBERS… And continually hassle a Hotel Guest to the point of leaving? When Housekeeping said that they would inform the front desk that we would be leaving very soon… It really made me wonder IF the front desk sent that man up to our room for one reason. To badger us to leave. Why would Housekeeping need to inform the front desk? I just talked to them 20 minutes prior to the man arriving at our door… The man on the phone said he would HONOR the late checkout… OBVIOUSLY… There are some problems with communication and not knowing or bothering with rate details offered for this hotel. It would be a different story IF there was NO availability for 2:00 P.M. Checkout. NO EMPLOYEE SAID ONE WORD ABOUT A 2:00 P.M. CHECKOUT NOT BEING AVAILABLE. Still… It wouldn’t explain 2 ladies leaving after we did… Never Again. We stayed at the Black Hawk Motel on the way to Mayo the week before. Not 1 problem. NO Hilton Honors Member/Points=NO Hassle…

Comfortable beds. Got a first floor suite with a patio. It was quiet, the pool was right down the hall. The breakfast buffet was awesome. Freshly cooked to order buffet.

Great hotel for young couples for an affordable price. The property was very clean with great hospitality service. I felt at ease the moment I walked in, with the modern clean refreshing lobby. The only thing that the hotel lacked was the breakfast wasn’t pleasing which keeps it from getting a five star review. We did stay in the whirlpool suite and I must say it was hard trying to figure how to work the jets.

I am banning myself from this property. Shall never stay here again. Staff are rude. Last night we had to park in the back of the building but are room keys did work. Had to walk around to the front to get in, told the desk attendance person, he basically told us it was our fault for putting our room key next to our phone. Seriously? I am very tired of this old excuse. Everyone carries a room key and a phone in their purses. As for diamond members asking for a late check out? Forget it. They give me until 11:30am. Lol

Walked in the front door and from first look it seemed like a nice hotel. Front desk lady was nice and lobby looked modern. Then came the disappointment. Got into the room and it was SMALL! The room also had a connecting door to another room which made it sort of noisy. And it didn’t help that we used a lot of Hilton Honors points on this room. We were excited to stay here and to see what it was like but this hotel was definitely disappointing also considering that this hotel was supposed to be better than the Holiday Inn Express! So don’t get your hopes up about staying at this hotel.

The hotel itself was clean and check-​in was easy. Two things that made the stay uncomfortable…1) the room across from us was fragrant with pot smokers the entire weekend. You’d follow their trail from the door into the elevators into the lobby. Loved having that conversation with my child i.e. «What’s that awful smell, mom?» 2) Housekeeping walked in on me WITHOUT KNOCKING on our final day. I received a «sorry, we’d thought you left» but COME ON! It was about 8:30a.m., not even close to check-​out time. When I spoke to the front desk I received a «I’ll mention it to the manager» but no concern whatsoever.

We stayed at this hotel on a Sunday night in January so as you can imagine, the hotel wasn’t very busy. The main reason for our stay was to have a quick little get a way from Milwaukee, but it was a bonus that this hotel had good reviews and a whirlpool in the room! When we got in the room we also has an electric fireplace which was great (it heated up fast, almost too much).
It’s located a couple of miles from the main strip but it’s close enough to drive and there are places close by where you can eat/​play.
We didn’t eat at the hotel or use the bar so I can’t speak to that, but they did have an affordable breakfast menu and a nice dining area off of the lobby. The lobby has nice décor and seating areas to hang out. The bar wasn’t open while we stayed but it had a TV and lots of choices for whatever you may enjoy. I’m guessing they are open on weekends when there’s more traffic.
Around 8 pm we decided to check out the indoor pool and hot tub. There were a couple of people there, only parents with their children. Although the pool is smaller it was just fine to relax. As a bonus, you can have drinks of your choice in the pool area (no glass) and they have a window to the bar where you can purchase drinks when they are open.
After the pool we decided to try out the whirlpool in our room. It’s a nice size, enough for 2 people to sit in it. The jets turn on once the water reaches a certain point (so we think?) but at one point we wanted to drain some of the water to add more hot. Let’s just say the jets turned on out of nowhere when the water was almost drained. The entire area outside of the whirlpool was soaked and it sprayed everywhere! We had no clue how to turn them off so we had to hold the towels around the tub to avoid the spraying. We later figured out that the small gold flat circle is the on/​off button. It’s not labeled which would have been helpful! It’s funny now to look back and makes for a great story, but we were worried we would be charged for the wet carpeting. My boyfriend went down to the front desk to ask for more towels and let them know what happened. The lady working was very nice and even offered to give us a new room. She said the sensors fail sometimes so it wasn’t a big deal, we wouldn’t be charged. Remember if you go, the gold button is on/​off! :)
Overall our room was nice and the bed was super comfy. We had a large private balcony, it’s close enough to several restaurants you can walk to and the staff was very friendly. My only tip would be to go in the off season for cheaper rates, the room price almost doubles if you go during the busy season. I’d highly recommend this hotel to anyone.

Fantastic service. Had to cancel hours before arrival due to weather and them gave me no issues. Arrived on the second day and me room had no heat. They gave me another room immediately and allowed me to move my things at my convenience. Did I mention this was 3am when I had to do this. They also gave me a couple breakfast coupons and late check out. Outstanding Hilton Garden Inn. You hire great people.

The nicest hotel I have found in the dells. It is very centrally located and walking distance to many places. Very clean, nice staff, and friendly atmosphere. Booked the week of my stay and the price was very reasonable as well.

Clean hotel, free parking, friendly staff. First time staying at this hotel and we had a good experience. The room is clean and the best part is they serve breakfast. It is a buffet and your meal is cooked to order. After a long day from the waterpark, it is a nice touch that the hotel has a snack as you enter the lobby by the bar (I think it is some kind of cookie bar) and iced lemon water. We will definitely return to this hotel.

*******Need to edit/​add info to my review as we have hit a major snag in our otherwise nice stay. Seems Hilton doesn’t know what is going on as they charged both my credit card as well as my husband’s card for the 1 night stay. Absolutely ridiculous. I gave my card at time of reservation and check in. My husband used his card to purchase the Noah’s Ark tickets which was a separate transaction. There is NO reason why his card AND my card should have been charged for the room. His card has had a hold on the funds for weeks now (we visited ⁸⁄₁₆) which is causing a major headache. When we noticed he called on ⁸⁄₂₁ or ⁸⁄₂₂ to report the problem. Was told someone from accounting would call us back. Never received a call. I just called and after back and forth was told that it was refunded (his card only) and that it should pop up in 2 – 3 days. OK, what about the fact that you have had a hold on funds on his card since 8/16…10 days??? We travel a lot throughout the year and I am not sure I will stay here again.
Per their website:
Our Promise
We promise to do whatever it takes to ensure you’re satisfied, or you don’t pay. You can count on us. GUARANTEED™. The Hilton Garden Inn Promise reflects our focus on hospitality and integrity. We are committed to providing an excellent hotel experience for every guest, every time.
Guess what Hilton… I’m not satisfied… AT ALL!
Sure, it is a nice hotel but when you are double charged with no answers or quick turnaround time it is pretty irrelevant.
*******
So glad we stayed here during our recent Dells trip. I’ve been going to the Dells since I was a baby and we’ve always stayed at one of the various motels. Now that the unnamed waterpark is basically taking over the Dells, the quality of the motels have significantly gone down hill. Also, I am not a fan of how the various motels/​inns impose a 2 night minimum stay on the weekends, 1 night is plenty for us. After some searching I came across the Hilton Garden Inn and I am so glad that I did.
Once you walk through the doors to the lobby, you don’t even feel like you are in the Dells. The whole hotel is super clean and very modern. There was complimentary fruit infused water, coffee as well as some danishes when we arrived. There are a few hot tubs outside and a nice indoor pool (that waterpark I mentioned above is tearing out or filling in with concrete all the pools at the various motels that they are buying, it is really sad and pathetic looking), we didn’t use the pool but it looked clean and maintained.
We tried to check in around noon and our reserved room wasn’t ready but we were upgraded to a suite that was available. The upgrade and early check in was very much appreciated. Our room was great and again… super clean (a rarity in the Dells). The only minor complaint I have about the room was the a/​c vent was directly above the bed so at night we had to turn the air down. Oh, and the shower head pressure wasn’t the best but the water was super warm/​hot so it wasn’t that big of a deal. Bathroom also lacks a fan so takes a bit for the steam from shower to clear out. No fault of the hotel but we were woken up around 2:30 am by the fire alarm, apparently some genius decided to microwave something they shouldn’t have. Other than the fire alarm, we didn’t hear any other noise from the other guests (we were on the 4^th floor so no one was above us).
We were also able to purchase discounted Noah’s Ark tickets from the front desk which saved us a few bucks. Oh, and the wi-​fi is free and super fast!
Overall, I would HIGHLY recommend Hilton Garden Inn to anyone going to the Dells. It is a bit pricier but worth it! I would rather spend a little bit more for 1 night than stay at an unclean-​motel down the street for the 2 night minimum. Upset with myself that I haven’t been coming here in the years past!

Great hotel, great location, great staff. Kyle is a great bartender, very fun to talk to and helpful with the local area. He recommended a place to eat and was spot on. Our room’s bathroom was a touch dated, but everything was clean. We will be back!

Great hotel! Super clean, check in desk was friendly, tons of parking. Great location. Little pricey but overall a good stay!

Outstanding location, super friendly staff, and super well maintained property. Have stayed here twice and would highly recommend it and plan to stay here again. Very good value for the spend as well. Within walking distance to several nice restaurants and bars. Scenery around the hotel and landscaping very nice as well!

Great stay! Very clean, pool was nice and kid friendly, and the hotel was located in am area that made it easy to access all parts of the Dells. No complaints at all.

I travel a TON and I stay in hotels about 100 days a year. This Hilton Garden Inn is one of the nicest, cleanest, and accommodating I have stayed in. My one suggestion is a restaurant.

The room was clean. The staff was attentive. The breakfast was great. The pool was warm and hot tub was the highlight.

Nice hotel, its maintained well and the staff is polite but the prices are as overpriced as it gets …

Probably the best hotel in the dells. Overpriced but you get what you pay for. Clean room, everything was neat and organized. The name of the hotel says it all. They have a good breakfast in the morning too. 5 Star

We used Unilocal and tripadvisor and decided to go with the Garden Inn. We got the best price through the direct hotel website and decided to purchase the breakfast package. Wasn’t sure but it was a good value half price compared to buying the day of. The food was good both cold and hot options and the hot food was cooked to order. Portion size was good and better quality than the buffet style breakfasts. The room was clean and the beds and furniture was comfortable. No complaints here and would not hesitate to use them again.