Steak ‘n Shake

Went through the drive thru about midnight on a Saturday night… the rep said «I’ll be right with you»… waited nearly 5 minutes and finally just drove off. I won’t be back. Steak n Shake has outgrown their britches.

Next time, im going to taco bell. If i didnt already pay for this, i would have left already. 20 minute wait and counting for a 1 person order on drive thru. I dont care how good it is when it comes out. I’ve almost listened to a full mix tape waiting for my «fast» food.

I rate this place no stars service was absolutely terrible walked in and 9 tables still had garbage and food still on them, waited 20 mins to get menus almost walked out ordered our food waited another 20 minutes meanwhile our waitress started cursing at the other staff members in front of customers and walked out we didn’t get half our order… never ever come here or will I ever come back… please close this place down also food was horrible

We ended up walking out after being seated and waiting, and waiting, and waiting for someone to take our order. Just to let you know — there were only two other people in the restaurant, so not like they were even busy, Someone came in after us and got waited on right away. Two waitresses were just the other side of our table talking for ten minutes to each other while we were waiting for someone to take our order. We ended up walking out. Won’t be back.

I had THE WORST experience with the place, this evening my BF and I went through drive thru after waiting about 15 – 20 in the line (behind 3 cars) we drove home. When we went to eat our meal we realized our whole order was wrong! Not only that but one of the sandwiches had tomatoes on it and I have a major allergy. I then called and spoke to Walter, the manager who told me the only thing he would do is remake out meal if we drove all the way back. He told me there was no way he would compensate for the loss of our time or money on gas it would take to drive back because of their mistake, I began to get upset and Walter decided to hang up on me. I will NEVER spend money here again. They have no respect for their PAYING customers. I would give 0 stars if I could.

They are open 24 hours, because you have to wait in line for like 24 hours! Three cars in the drive through and a 20+ minute wait? I mean their food is usually good, but the wait is waaaayyyy to long.

Food was good when we finally got it. Brought me tge wrong Milkshake twice. Nope! Not going back. I didnt save a thing with ½ price milkshake since I did not get te one I wanted!

Service has improved, food is as you would expect and price is very cheap many meals for $ 4, and shakes are good.

I stopped here on a Monday night at around 10:30 p.m. I gotta hand it to the only waitress working here during this shift… She was absolutely slammed, and she took good care of everyone, she was cheerful, upbeat and energetic the entire time.
When I first arrived, the cook saw me and told me to sit anywhere. I noticed a huge table (actually probably 4 or 5 smaller tables pushed together) filled with a very large group of people, and probably 5 or 6 tables and booths that were also full of parties of 2 or 4… Really busy for this late on a Monday! The waitress saw me, told me she’d be over, she brought me a menu, returned with a glass and a pitcher of water, and by the time she sat down her pitcher, I was ready to order.
I had the original double n’ cheese burger with fries and a double chocolate fudge shake. Yum! My food was delivered within about 15 minutes, which was acceptable considering how busy they were, and she kept apologizing on the wait for the shake, explaining that the person in the back making the shakes was creating them as quickly as they could. I’d nearly finished my meal completely when my shake finally arrived, but that was fine, as I just enjoyed it for dessert. A few minutes later I got up and went to the register, signaling I was ready to pay and leave. Again, the waitress was as sweet and cheerful as could be, telling me she’d be right with me, and then asking how I liked everything as she checked me out. Needless to say, after I saw how slammed she was and how well she handed it all with a great attitude, I tipped her well.

Steak ‘N Shake is Open 24 hours and the best milkshakes, however, no matter which location I visit, the tables are sticky and service is slow and lacking. They are also not accommodating with special orders, such replacing a burger patty with a chicken patty even when I offer to pay an «up charge.» Furthermore, the servers don’t seem happy.ever. The only reason I would return is if other food locations are closed or further in distance.

They are always super quick when I come through this drive through and they are always friendly. I have also gone in on occasion and the servers were awesome. I went in last week and it was clean and the service was fast… and they got everything right on our picky order.

The staff is always very helpful. Food is good considering the price. We will come back…

They have a variety of inexpensive burgers. The waiter was very friendly and nice. It is good food for late nights after the club. The steaks burgers are awesome and so are the shakes. A great place to bring lots of friends and have a good time eating and enjoying decent food

I usually do not frequent this location too often, but I was passing by and craving a milkshake. I saw that the drive thru line had two cars in it and considering my order was relatively easy and quick, going inside would’ve been easier. Well, I thought wrong. Although there was 3 people behind the counter working, it took approximately 5 minutes for one of them to approach me and another 4 minutes to get my order. Seemed a little ridiculous to me considering two of the three weren’t even busy. To further frustrate things, the milkshake was a solid block, which made drinking from a straw impossible. Definitely will go somewhere else for a milkshake and better service next time!

What else can I say… Steak ‘N Shake, great for a steak burger!
I went through the drive thru. I ordered off their $ 4 menu. Bacon Cheese Burger and fries. My burger was cooked to order and the fries were hot. Which was great because they have thin fries and those can get cold quick. No screw ups on my order which I am always afraid of since mustard and pickles are my kryptonite!
Service was friendly and quick!
Next time… shake time!

We don’t eat here but, on occasion, will crave their milkshakes and do the drive thru. On our most recent experience, we pulled up and the person on the other end told us to order when ready. So after a minute we placed our order. Nothing. Complete silence. We waited a few minutes then I said «Hello?» Then a guy comes on. Awkward. But he took our order anyways.
Pulled up to the window. The girl wasn’t exactly friendly. We waited a few minutes until she acknowledged us, then paid and had to wait a few minutes for the milkshakes.
I ordered the mint cookies and cream and my husband had the peanut butter. Really good and hit the late afternoon craving. You will also need a spoon to eat up the yummy cookies blended in the milkshake. Just fantastic!
They also do a Half off milkshake happy hour during late afternoon and late night but, of course, those are the time frames when I wouldn’t find myself anywhere nearby. They do have coupons in the newspaper circulars so that’s another way to save a few bucks.
Service can be hit or miss but that hasn’t stopped us from getting our milkshake fix!

The run-​thru of deliciously unhealthy Southern restaurants continues with Steak ‘n Shake.
Ordered the Butterfinger Shake (very good) and a sandwich I can’t recall because I devoured it immediately half-​starved at 2:30am. Didn’t finish the fries as they were a little stringy for my taste. I do remember the service being top notch and the plethora of (good) menu options.
And look at that — they’re actually open on Sundays (take that Chik-​Fil A!)

2.5 stars in the fast food scale as I used the drive thru. Ordered the Chicago style dog and fries. Order was accurate but food was cold and I pulled right over in the parking lot to eat it. Was here the middle of the afternoon and line was around bldg and was slow. Employees were pleasant and food had good taste. There is no reason really why I would not visit this location again.

This is a Steak ‘n Shake like all the others. The staff was super friendly.
But I only gave 3 stars because upon entering, waited a good 1 – 2 minutes before anyone came to attend to us. And the restaurant was NOT packed. So waited on that. And the wait time also came around again when waiting for the food. Thankfully my daughters were super patient and well behaved, but the food took way too long!
It was a shame for these two setbacks because the food was good, and the staff always friendly! Oh well.

I love Steak N Shake, but this place drove me a bit crazy. We got there at the end of the weekend lunch rush. The tables were full except for one small table sitting in the dead center of the room. It was an awkward spot. So we asked to wait for a booth. We were added to a waiting list and we sat to wait.
We watched as table after table left, but their tables weren’t being cleaned. Finally, when one was cleaned a group that just walked in was seated and we were forgotten about. My girlfriend finally had to bring it to their attention that we were skipped and still waiting.
When we were seated, as soon as I sat, I smelled some serious body odor coming from the kid sitting behind me. Gross. I hoped they would leave soon. I didn’t want to have to wait for another table.
The food is just about always consistent at Steak N Shake, so no complaints there.