Verizon Wireless

I went in to buy my iPhone. The salesman said I would be getting a credit on my bill for trading in my old phone. After waiting three months for a credit to appear on my bill, I had to call into Verizon customer service, who were unable to help me. Only after filing a complaint with the regional executive manager did I get my credit.
In short: the salesman was either a liar or an incompetent idiot. Stay away!

We were greeted promptly at the door and put on a list. The folks were more worried about blasting loud music that helping the customers though. We waited 50 minutes then were told that we could not be found when our turn came up 30 minutes earlier.

I had a decent experience at this Verizon though whenever I walk into these places I feel like I am walking onto a used car lot. I always come in prepared that they are going to try to up sell me a ton of stuff I don’t want and I prepared my «no thank you» in advance.
Yesterday I came in specifically for the iPhone 6. (My Mother’s Day gift from my husband). I was greeted upon entering by a female employee and who promptly began helping me– NO WAIT! She was very nice and helpful but like I anticipated, she tried to sell me: protective case, tempered glass protective screen cover, car charger, an iPad mini, speakers, home security system, wireless Bluetooth headphones, new «Edge» phone plan, upgraded phone plan, insurance… Need I go on? Visit was fairly quick considering my indecisiveness.
Price was not the greatest… Since when does this company charge you $ 40 upgrade fee when your contract is up? Back in the day you used to get rewarded for upgrading, not penalized with excess fees.
All in all, I left with my new phone, which I LOVE.

Horrible customer service. Spent almost two hours at the store. Represantative that helped me was not knowledgable and everything she told me turned out to not be true. It took me hours of calling Verizon customer service to get it straightened out.

It will be five minutes they said.
Fifteen minutes later, no help.
No lunch on my lunch break for me I suppose.
My belly is not fond of you, Verizon.
But hey… my issue did get fixed!

Had the same kind of experience as Rob F. with Matt at this store. Started with a charger cable for my fiancé’s iPhone and ended up with…
10 dollars a month off of my bill and …
replacement phone by warranty since my power button is losing function.
Wow, and friendly staff…

We’re on vacation in North Carolina, with only a few days left before making the 12 hour drive back to Chicago. When I decided to upgrade my Verizon JetPack to the newest model so I can use it during the return trip, I stopped at several Verizon stores along the way and called a handful more before calling this store and being told they had the JetPack in stock.
When I walked in the door and signed in, the young lady told me the wait time would be 15 to 20 minutes. According to the stopwatch function on my wrist watch, I waited 16 minutes before an associate, Matt, approached me and asked how he could help.
Without a doubt, this was a great experience. A reasonable wait time, a friendly, knowledgeable account rep, and I walked out the door in a reasonable amount of time with exactly the product I wanted. To top it off, Matt spent some time asking pertinent questions to make sure that the product I wanted would meet my needs, and then spent some time making sure I understood all the features.
If you’re going to a Verizon company store, this is one to visit… and be sure to ask for Matt.